# Agiloft Contract Management Suite vs Issuetrak Comparison

| | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 104 | 63 | 
| **Largest Market Segment** | Enterprise (44.0% of reviews) | Mid-Market (40.4% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $26.00 1 per agent Per Month | 

---
## Top Pros & Cons

### Agiloft Contract Management Suite

Pros:
- Ease of Use (15 reviews)
- Customizability (8 reviews)

Cons:
- Limited Customization (5 reviews)
- Steep Learning Curve (5 reviews)

### Issuetrak

**Not enough data**

---
## Ratings Comparison
| Rating | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
  | **Meets Requirements** | 8.9 (88 reviews) | 8.0 (58 reviews) | 
  | **Ease of Use** | 8.3 (88 reviews) | 8.2 (59 reviews) | 
  | **Ease of Setup** | 6.9 (75 reviews) | 8.0 (42 reviews) | 
  | **Ease of Admin** | 7.7 (71 reviews) | 8.3 (43 reviews) | 
  | **Quality of Support** | 8.5 (87 reviews) | 9.0 (56 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (72 reviews) | 9.3 (43 reviews) | 
  | **Product Direction (% positive)** | 8.9 (83 reviews) | 7.8 (59 reviews) | 

---
## Pricing

### Agiloft Contract Management Suite

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Issuetrak

#### Entry-Level Pricing

Plan: Cloud

Price: Starting at $26.00 1 per agent Per Month

Description: Great for use cases such as Issue Tracking, Help Desk, and Complaint Management!
Cloud and on-premises hosting
Agent-only Team Plans or Unlimited FREE User Support Plans!
Free Trial available.

Key Features:
- On-Premises or Cloud
- Unlimited Free Users
- Dashboard and Issue Hub

[Learn more about Issuetrak](https://www.g2.com/products/issuetrak/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agiloft Contract Management Suite** | N/A | N/A |
| **Issuetrak** | 7.7/10 | 44 |

#### Ticket and Case Management

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.4 (43 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.1 (43 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 7.9 (42 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.2 (39 reviews) | 
| **SLA Management** | Not enough data | 7.4 (24 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.1 (41 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.1 (40 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 7.8 (24 reviews) ✓ Verified | 

#### Generative AI

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.2 (30 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.4 (32 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 7.3 (15 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Mobile User Support** | Not enough data | 5.7 (18 reviews) | 
| **Customization ** | Not enough data | 7.7 (30 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (30 reviews) ✓ Verified | 
| **Integration** | Not enough data | 6.7 (11 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 6.8 (38 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.9 (38 reviews) ✓ Verified | 

### Contract Management

| Product | Score | Reviews |
|---|---|---|
| **Agiloft Contract Management Suite** | 8.2/10 | 40 |
| **Issuetrak** | N/A | N/A |

#### Contract Management Platform Features

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Contract Creation** | 8.9 (38 reviews) ✓ Verified | Not enough data | 
| **Contract Templates** | 8.4 (35 reviews) ✓ Verified | Not enough data | 
| **Contract Editing** | 8.5 (37 reviews) ✓ Verified | Not enough data | 
| **Contract Attachments** | 8.8 (37 reviews) ✓ Verified | Not enough data | 
| **Contract Collaboration** | 8.6 (34 reviews) ✓ Verified | Not enough data | 
| **Approval Process** | 8.8 (34 reviews) ✓ Verified | Not enough data | 
| **Notifications & Reminders** | 8.8 (36 reviews) ✓ Verified | Not enough data | 
| **Contract Database** | 8.9 (37 reviews) ✓ Verified | Not enough data | 
| **Integrations / APIs** | 8.3 (32 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.2 (36 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **AI Text Generation** | 6.0 (14 reviews) | Not enough data | 
| **AI Text Summarization** | 5.7 (14 reviews) | Not enough data | 

#### Agentic AI - Contract Management

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Agiloft Contract Management Suite** | N/A | N/A |
| **Issuetrak** | N/A | N/A |

#### Administration

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Change Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Service Desk

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 
| **Incident Reports** | Not enough data | Not enough data | 
| **Process Workflow** | Not enough data | Not enough data | 

#### Management

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Administration Console** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Policy Dictation** | Not enough data | Not enough data | 

#### Functionality

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 
| **Performance Logging** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Agiloft Contract Management Suite** | N/A | N/A |
| **Issuetrak** | N/A | N/A |

#### Monitoring

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 
| **Timely Alerts** | Not enough data | Not enough data | 
| **TIcket Accuracy** | Not enough data | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Standardization** | Not enough data | Not enough data | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contract Lifecycle Management (CLM)

| Product | Score | Reviews |
|---|---|---|
| **Agiloft Contract Management Suite** | 8.0/10 | 53 |
| **Issuetrak** | N/A | N/A |

#### Contract Creation & Management

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Contract Creation** | 8.7 (46 reviews) | Not enough data | 
| **Contract Templates** | 8.3 (44 reviews) | Not enough data | 
| **Contract Editing** | 8.6 (43 reviews) | Not enough data | 
| **Contract Attachments** | 8.7 (45 reviews) | Not enough data | 

#### Collaboration

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Contract Collaboration** | 8.3 (41 reviews) | Not enough data | 
| **Approval Process** | 8.7 (45 reviews) | Not enough data | 

#### Other Platform Features

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Notifications & Reminders** | 8.5 (43 reviews) | Not enough data | 
| **Contract Database** | 8.9 (44 reviews) | Not enough data | 
| **Contract Compliance** | 8.6 (41 reviews) | Not enough data | 
| **Integrations / APIs** | 8.0 (36 reviews) | Not enough data | 
| **E-Signature** | 8.7 (40 reviews) | Not enough data | 

#### Contract Data

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Reporting & Dashboards** | 8.4 (44 reviews) | Not enough data | 
| **Advanced Contract Analytics** | 7.2 (32 reviews) | Not enough data | 

#### Generative AI

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **AI Text Generation** | 5.8 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 5.6 (17 reviews) | Not enough data | 

#### Agentic AI - Contract Lifecycle Management (CLM)

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Agiloft Contract Management Suite** | N/A | N/A |
| **Issuetrak** | N/A | N/A |

#### Generative AI

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories

**Unique to Agiloft Contract Management Suite (2):** [Contract Management Software](https://www.g2.com/categories/contract-management), [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm)

**Unique to Issuetrak (4):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Agiloft Contract Management Suite | Issuetrak | 
|---|---|---|
| **Small-Business** | 20.0% | 24.6% | 
| **Mid-Market** | 36.0% | 40.4% | 
| **Enterprise** | 44.0% | 35.1% | 

### By Industry

#### Agiloft Contract Management Suite

- **Information Technology and Services:** 9.9%
- **Hospital & Health Care:** 8.9%
- **Biotechnology:** 6.9%
- **Government Administration:** 5.9%
- **Computer Software:** 5.9%
- **Pharmaceuticals:** 4.0%
- **Oil & Energy:** 4.0%
- **Legal Services:** 4.0%
- **Financial Services:** 3.0%
- **Higher Education:** 3.0%
- **Other:** 44.6%

#### Issuetrak

- **Information Technology and Services:** 14.5%
- **Telecommunications:** 8.1%
- **Hospital & Health Care:** 8.1%
- **Education Management:** 6.5%
- **Financial Services:** 6.5%
- **Computer Software:** 4.8%
- **Accounting:** 3.2%
- **Computer Networking:** 3.2%
- **Electrical/Electronic Manufacturing:** 3.2%
- **Furniture:** 3.2%
- **Other:** 38.7%

---
## Alternatives

### Alternatives to Agiloft Contract Management Suite

- [Docusign CLM](https://www.g2.com/products/docusign-clm/reviews) — 4.3/5 stars (492 reviews)
- [LinkSquares](https://www.g2.com/products/linksquares/reviews) — 4.7/5 stars (438 reviews)
- [Ironclad](https://www.g2.com/products/ironclad/reviews) — 4.4/5 stars (311 reviews)
- [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews) — 4.3/5 stars (618 reviews)
- [Icertis Contract Management Software](https://www.g2.com/products/icertis-contract-management-software/reviews) — 4.2/5 stars (81 reviews)
- [ContractSafe](https://www.g2.com/products/contractsafe/reviews) — 4.7/5 stars (133 reviews)
- [ContractWorks, an Onit product](https://www.g2.com/products/contractworks-an-onit-product/reviews) — 4.6/5 stars (95 reviews)
- [Concord](https://www.g2.com/products/concord/reviews) — 4.2/5 stars (133 reviews)
- [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) — 4.1/5 stars (792 reviews)
- [PandaDoc](https://www.g2.com/products/pandadoc/reviews) — 4.7/5 stars (3596 reviews)

### Alternatives to Issuetrak

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6994 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
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- [Kayako](https://www.g2.com/products/kayako/reviews) — 4.1/5 stars (227 reviews)
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- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7759 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3883 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (613 reviews)

---
## Top Discussions

### Agiloft Contract Management Suite

No discussions available for this product.

### Issuetrak

- Title: [What is required for installation?](https://www.g2.com/discussions/what-is-required-for-installation) — 2 comments, 1 upvote
  > **Top comment:** "IssueTrak is a web-based software application available for On-Premises installation using your own web server and database platform or hosted and maintained..."
- Title: [What is Issuetrak used for?](https://www.g2.com/discussions/what-is-issuetrak-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Issuetrak is used by organizations to track tickets at their help desk, whether for internal IT requests or external customer support requests. A number of..."
- Title: [Where is your support team based?](https://www.g2.com/discussions/support-team) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our Virginia-based support team maintains at least a 97% customer satisfaction rate and is available 24/7.

•	Web-based, email, mobile issue/ticket..."
- Title: [What kinds of businesses & industries are working with Issuetrak?](https://www.g2.com/discussions/755-industries-using-issuetrak) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "
Issuetrak is at the same time easy to use AND highly customizable, offering many user-defined options. This is why our customer base spans a wide range of..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agiloft-agiloft-contract-management-suite-vs-issuetrak)