Compare Ada Software and Deskpro 
At a Glance
Market Segments
Mid-Market (63.6% of reviews)
Small-Business (48.9% of reviews)
Entry-Level Pricing
No pricing available
$39.00 1 Agent Per Month
Ada
Star Rating
(170)4.6 out of 5
Market Segments
Mid-Market (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AdaDeskpro
Star Rating
(93)4.2 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Deskpro excels in configurability, allowing users to tailor the platform to their specific needs. One user highlighted the integration with Shortcut, which streamlines processes and reduces the risk of missed information, making it a strong choice for those who value customization.
- Users say that Ada stands out for its ease of use and robust out-of-the-box integrations. Reviewers appreciate the platform's API capabilities and the seamless syncing of knowledge from support platforms like Zendesk and Freshdesk, which enhances its functionality and user experience.
- According to verified reviews, Deskpro's user interface is praised for its simplicity, making it easy to manage tasks. Users have noted that the straightforward layout contributes to a smoother daily workflow, which is particularly beneficial for small businesses.
- Reviewers mention that Ada's customer support is exceptional, with many users highlighting the responsiveness and helpfulness of the team. This level of support is crucial for businesses that require quick assistance during implementation and ongoing use.
- G2 reviewers indicate that while Deskpro has a solid performance in quality of support, Ada significantly outperforms it in this area, with users noting that Ada consistently takes feedback into account and implements improvements, enhancing the overall user experience.
- Users report that both platforms have their strengths, but Ada's focus on automation and artificial intelligence features, such as its ability to train and improve quickly, gives it an edge for businesses looking to leverage advanced technology for customer service.
Pricing
Entry-Level Pricing
Ada
No pricing availableDeskpro
Cloud Team
$39.00
1 Agent Per Month
Essential tools for small teams getting started
- Unified inbox for every channel
- Self-Service Help Center
- Chatbot
Free Trial
Ada
No trial information availableDeskpro
Free Trial is available
Ratings
Meets Requirements
8.7
130
8.5
85
Ease of Use
8.9
133
8.2
87
Ease of Setup
8.6
117
8.2
64
Ease of Admin
8.8
121
8.4
44
Quality of Support
9.4
130
8.7
75
Has the product been a good partner in doing business?
9.4
120
8.8
44
Product Direction (% positive)
9.3
127
8.3
84
Features by Category
Ticket and Case Management
Not enough data
8.5
77
|
Verified
Not enough data
8.5
76
|
Verified
Not enough data
8.6
75
|
Verified
Not enough data
8.3
72
|
Verified
Not enough data
7.9
70
|
Verified
Not enough data
8.3
73
|
Verified
Not enough data
8.7
73
|
Verified
Not enough data
8.1
68
|
Verified
Generative AI
Not enough data
6.4
45
Not enough data
6.3
45
Agentic AI - Help Desk
Not enough data
5.0
10
Not enough data
4.8
10
Not enough data
5.0
10
Communication Channels
Not enough data
8.2
73
|
Verified
Not enough data
8.8
73
|
Verified
Not enough data
7.0
66
|
Verified
Not enough data
6.7
57
Not enough data
6.1
55
|
Verified
Platform
Not enough data
6.7
60
|
Verified
Not enough data
8.0
70
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
7.7
62
|
Verified
Not enough data
7.5
67
|
Verified
Not enough data
7.6
67
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
7.7
5
Not enough data
8.0
5
Not enough data
Interaction
7.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
7.3
5
Not enough data
6.3
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
7.7
5
Not enough data
7.7
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Agentic AI - AI Chatbots
6.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
Not enough data
8.5
13
Not enough data
8.1
12
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.6
69
Not enough data
8.7
63
Not enough data
9.1
68
Not enough data
8.6
66
Not enough data
8.0
56
Not enough data
Platform
8.9
60
Not enough data
8.4
62
Not enough data
8.6
63
Not enough data
7.7
68
Not enough data
7.7
49
Not enough data
8.7
59
Not enough data
8.6
66
Not enough data
Generative AI
8.3
9
Not enough data
7.6
9
Not enough data
Conversational Platform
9.1
18
Not enough data
8.3
12
Not enough data
9.0
14
Not enough data
8.3
11
Not enough data
Support Automation
8.6
15
Not enough data
8.7
18
Not enough data
8.8
17
Not enough data
9.0
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
9.4
6
Not enough data
Channel
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Customer Support
9.5
7
Not enough data
6.9
7
Not enough data
9.0
8
Not enough data
Automation
8.3
8
Not enough data
8.3
8
Not enough data
7.5
8
Not enough data
Artificial Intelligence
7.7
8
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.1
9
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
9.4
8
|
Verified
Not enough data
Not enough data
Internal Use
Not enough data
8.0
70
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.4
9
|
Verified
Not enough data
8.5
10
|
Verified
Generative AI
7.5
8
6.9
8
Self-Service Experience
8.5
75
8.3
23
8.3
72
7.9
21
8.1
50
7.3
20
7.8
26
6.9
9
8.3
31
7.9
11
Self-Service Platform
8.7
30
8.1
13
8.5
33
7.6
12
8.3
34
5.2
7
8.0
35
6.9
13
Agentic AI - Customer Self-Service
7.2
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
5.3
6
Not enough data
7.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.3
8
Not enough data
7.9
8
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
5.2
8
Not enough data
7.3
8
Not enough data
8.5
9
Not enough data
8.2
10
Not enough data
Automation
8.3
10
Not enough data
8.0
9
Not enough data
5.0
8
Not enough data
Autonomy
6.9
8
Not enough data
7.7
8
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada and Deskpro are categorized as Customer Self-Service and Digital Customer Service Platforms
Unique Categories
Ada is categorized as Conversational Commerce Platforms, AI Customer Support Agents, Customer Service Automation, Conversational Support, AI Agents For Business Operations, Chatbots, Multilingual Customer Support, Social Customer Service, AI Voice Assistants, AI Chatbots, Customer Communications Management, and Conversational Marketing
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Deskpro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.3%
Telecommunications
8.6%
Information Technology and Services
6.1%
Consumer Services
6.1%
Consumer Goods
5.5%
Other
58.3%
Information Technology and Services
26.1%
Computer & Network Security
8.0%
Computer Software
6.8%
Mental Health Care
6.8%
Education Management
4.5%
Other
47.7%
Alternatives
Discussions
What is Ada used for?
1 Comment
A
Customer Service. Answering Basic FAQ and performing self service automation.Read more
Ada has no more discussions with answers
What is Deskpro used for?
1 Comment
CV
It is used a help desk ticketing system for organizations IT team members to track and record what requests are submitted for them. You are able to graph...Read more
Deskpro has no more discussions with answers
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