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Compare Act! and Sugar Sell 
At a Glance
Market Segments
Small-Business (78.9% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$30.00 1 user/mo
$19.00 Per Month
Act!
Star Rating
(508)3.9 out of 5
Market Segments
Small-Business (78.9% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user/mo
Free Trial is available
Browse all 4 pricing plansSugar Sell
Star Rating
(775)3.8 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansAct! vs Sugar Sell
When assessing the two solutions, reviewers found Act! easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with Sugar Sell overall.
- Reviewers felt that Act! meets the needs of their business better than Sugar Sell.
- When comparing quality of ongoing product support, reviewers felt that Sugar Sell is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Sugar Sell over Act!.
Pricing
Entry-Level Pricing
Act!
Act! Advantage Standard
$30.00
1 user/mo
- Full-featured CRM & Mobile App
- Email Marketing (includes 2,500 sends/mo)
- Office 365 & Gmail Integration
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Act!
Free Trial is available
Sugar Sell
No trial information availableRatings
Meets Requirements
8.2
443
7.9
613
Ease of Use
7.9
448
7.6
649
Ease of Setup
7.3
240
7.2
346
Ease of Admin
7.6
199
7.6
319
Quality of Support
7.6
424
7.7
556
Has the product been a good partner in doing business?
7.5
189
7.8
303
Product Direction (% positive)
5.8
448
7.1
600
Features by Category
Sales Force Automation
8.4
305
|
Verified
8.2
502
|
Verified
Feature Not Available
7.6
322
7.4
235
|
Verified
7.8
469
|
Verified
8.1
291
|
Verified
7.7
487
|
Verified
6.7
167
|
Verified
7.2
358
|
Verified
7.5
262
|
Verified
7.4
412
|
Verified
6.7
167
|
Verified
7.3
346
|
Verified
6.7
173
|
Verified
7.4
348
|
Verified
7.9
240
7.7
376
|
Verified
Marketing Automation
7.2
216
|
Verified
7.1
354
|
Verified
7.1
191
|
Verified
7.2
361
|
Verified
7.7
228
|
Verified
7.9
427
|
Verified
6.6
86
|
Verified
7.0
312
|
Verified
Customer Support
7.4
197
7.9
386
|
Verified
7.1
187
7.6
348
|
Verified
7.6
162
|
Verified
7.7
358
|
Verified
7.0
176
7.4
292
7.4
79
7.7
313
|
Verified
Reporting & Analytics
7.3
244
|
Verified
7.7
469
|
Verified
7.4
235
|
Verified
8.0
475
|
Verified
6.8
170
|
Verified
7.4
366
|
Verified
Mobile & Social
Feature Not Available
7.2
269
|
Verified
Feature Not Available
7.2
267
|
Verified
6.5
157
|
Verified
7.4
331
|
Verified
Platform
7.5
156
|
Verified
8.2
261
|
Verified
7.2
137
|
Verified
7.8
255
|
Verified
7.6
149
|
Verified
8.1
268
|
Verified
6.9
99
|
Verified
7.9
168
|
Verified
6.3
83
|
Verified
8.2
214
|
Verified
7.2
132
|
Verified
7.5
216
|
Verified
7.6
158
|
Verified
7.6
258
|
Verified
7.3
132
|
Verified
7.2
199
|
Verified
Integration
7.6
158
|
Verified
7.6
260
|
Verified
6.7
110
|
Verified
7.7
202
|
Verified
6.9
99
|
Verified
7.3
198
|
Verified
Generative AI
5.5
40
6.3
28
Agentic AI - CRM
6.4
15
Not enough data
6.4
15
Not enough data
6.4
15
Not enough data
6.3
15
Not enough data
6.2
15
Not enough data
6.3
15
Not enough data
6.3
15
Not enough data
Email Marketing
8.1
33
|
Verified
Not enough data
8.2
33
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
7.3
28
|
Verified
Not enough data
Online Marketing
7.0
31
|
Verified
Not enough data
7.2
29
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
7.6
26
Not enough data
Lead Management
7.9
32
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.0
29
|
Verified
Not enough data
7.5
28
|
Verified
Not enough data
7.9
28
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
7.4
26
|
Verified
Not enough data
7.2
28
|
Verified
Not enough data
Campaign Management
7.0
27
|
Verified
Not enough data
7.1
26
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
6.9
26
Not enough data
Social
7.1
28
Not enough data
6.8
27
|
Verified
Not enough data
6.8
28
|
Verified
Not enough data
6.4
27
Not enough data
6.6
28
|
Verified
Not enough data
Reporting & Analytics
7.7
29
|
Verified
Not enough data
7.0
28
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
6.4
29
|
Verified
Not enough data
6.7
27
|
Verified
Not enough data
Platform
8.2
29
|
Verified
Not enough data
7.0
27
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
6.8
24
|
Verified
Not enough data
6.2
23
|
Verified
Not enough data
7.8
26
|
Verified
Not enough data
6.9
28
|
Verified
Not enough data
Agentic AI - Marketing Automation
7.3
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
Integration
7.0
34
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
Reviews
Reviewers' Company Size
Act!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.0%
Marketing and Advertising
5.5%
Real Estate
5.3%
Construction
4.9%
Insurance
4.5%
Other
70.8%
Information Technology and Services
13.2%
Computer Software
10.4%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.3%
Alternatives
Discussions
Assigning contacts to users?
2 Comments
JM
It all comes down to how you want to implement this territory management.
You can set security roles for the users and contact entries to enable or...Read more
How should I get Pro to my mobile device?
2 Comments
AD
If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your...Read more
How should I get Pro to my mobile device?
1 Comment
ES
Outlook can be enough. If you use exchange. If you do not use exchange look into a program called Handheldcontact.Read more
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 Comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 Comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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