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At a Glance
Market Segments
Small-Business (54.8% of reviews)
Mid-Market (72.2% of reviews)
Entry-Level Pricing
Contact Us
$$$ Contact Us
Acquire
Star Rating
(43)4.2 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansGlia
Star Rating
(86)4.8 out of 5
Market Segments
Mid-Market (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
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Learn more about GliaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Glia excels in "Ease of Use" with a score of 9.7, making it highly intuitive for new users, while Acquire's score of 8.4 indicates a steeper learning curve. Reviewers mention that Glia's user-friendly interface significantly reduces onboarding time.
- Reviewers mention that Glia's "Quality of Support" is rated at 9.1, with many praising the responsiveness and helpfulness of the support team. In contrast, Acquire's score of 8.4 suggests that users have experienced slower response times and less effective support.
- G2 users highlight Glia's superior "Real Time Assistance" feature, scoring 9.7, which allows for immediate customer engagement. Users on G2 report that Acquire's real-time capabilities are less robust, with a lower score of 8.7, leading to potential delays in customer interactions.
- Users say that Glia's "Ticket Creation User Experience" is streamlined and efficient, contributing to a higher satisfaction rate among users. In comparison, Acquire's ticketing system is noted to be less intuitive, which can lead to frustration during high-volume periods.
- Reviewers mention that Glia's "Customization" options are rated at 8.7, allowing businesses to tailor the platform to their specific needs effectively. Users report that Acquire, with a score of 8.2, offers fewer customization features, which may limit flexibility for some organizations.
- Users on G2 report that Glia's "Omnichannel" capabilities are superior, providing seamless integration across various communication channels, which is crucial for modern customer service. Acquire's lower score in this area indicates that its omnichannel support may not be as comprehensive, potentially impacting user experience.
Pricing
Entry-Level Pricing
Acquire
Starter
Contact Us
For companies just starting their digital engagement journey or those with very simple existing workflows
- Out-of-the-box Features
- Pre-built Integrations
- Acquire Academy
Glia
Glia Digital Customer Service Platform
$$$
Contact Us
Glia provides solutions for all customer interactions. To learn more about pricing for Glia's Digital-First Customer Service solutions, please contact Glia at: https://www.glia.com/contact-us
Free Trial
Acquire
No trial information availableGlia
No trial information availableRatings
Meets Requirements
8.9
35
9.3
52
Ease of Use
8.4
35
9.7
68
Ease of Setup
8.7
27
9.3
59
Ease of Admin
8.7
27
9.1
46
Quality of Support
8.4
35
9.5
52
Has the product been a good partner in doing business?
8.9
27
9.6
46
Product Direction (% positive)
8.2
33
9.8
50
Features by Category
Ticket and Case Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
8.2
16
|
Verified
8.6
33
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.5
7
Not enough data
6.2
7
Not enough data
8.8
7
Engagement
Not enough data
6.3
8
Not enough data
5.4
8
Not enough data
Feature Not Available
Performance
Not enough data
6.4
6
Not enough data
7.6
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
15
Not enough data
7.2
13
Not enough data
9.6
17
Not enough data
7.8
13
Not enough data
6.5
14
Generative AI
Not enough data
7.2
6
Functions
Not enough data
8.9
14
Not enough data
9.6
14
Not enough data
9.4
11
Not enough data
8.2
10
Not enough data
6.8
12
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
8.7
13
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
16
Not enough data
9.2
16
Not enough data
9.1
17
Not enough data
9.4
16
Not enough data
7.8
13
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.3
20
Not enough data
9.0
21
Not enough data
9.7
24
Security
Not enough data
9.4
22
Not enough data
9.4
21
Conversational Platform
8.3
6
Not enough data
7.7
5
Not enough data
6.7
5
9.3
5
Feature Not Available
Not enough data
Support Automation
Not enough data
9.7
5
Not enough data
9.7
5
8.1
6
9.3
5
8.0
5
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
9.6
8
Not enough data
8.8
8
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.6
8
Not enough data
9.2
8
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.3
14
Not enough data
9.3
15
Not enough data
8.2
13
Communication
9.2
23
|
Verified
9.5
37
8.7
23
|
Verified
9.5
33
8.5
9
|
Verified
6.8
19
8.7
15
|
Verified
9.1
27
8.7
9
|
Verified
9.5
30
Internal Use
8.2
16
|
Verified
8.6
33
9.2
20
|
Verified
9.4
30
8.6
14
8.4
23
8.6
12
|
Verified
8.2
26
8.7
15
|
Verified
8.1
22
8.1
15
|
Verified
8.7
23
Generative AI
Not enough data
9.4
8
Self-Service Experience
Not enough data
9.0
14
Not enough data
9.2
14
Feature Not Available
7.8
12
Not enough data
8.8
11
Feature Not Available
8.9
11
Self-Service Platform
Not enough data
9.8
14
Not enough data
8.8
13
Not enough data
8.3
14
Not enough data
9.1
15
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
9.8
8
Not enough data
9.6
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Acquire and Glia are categorized as Digital Customer Service Platforms, Co-Browsing, Conversational Support, Live Chat, and Customer Self-Service
Unique Categories
Reviews
Reviewers' Company Size
Acquire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.7%
Information Technology and Services
9.5%
Marketing and Advertising
7.1%
Hospital & Health Care
7.1%
Banking
7.1%
Other
52.4%
Banking
53.2%
Financial Services
35.4%
Insurance
7.6%
Oil & Energy
1.3%
Luxury Goods & Jewelry
1.3%
Other
1.3%
Alternatives
Discussions
Acquire has no discussions with answers
Does it integrate with salesforce since in our company we had difficulties to integrate it.
1 Comment
JC
Erick.
Yes....Glia integrates with Salesforce. We can push and pull data to and from Salesforce. We can show Salesforce view in Glia Hub to agents. Glia...Read more
Glia has no more discussions with answers
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