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At a Glance
Market Segments
Mid-Market (56.3% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
Free 10 Users
Free Per Month
3CX
Star Rating
(516)4.4 out of 5
Market Segments
Mid-Market (56.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing planstawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in its "Live Chat" feature, scoring 9.2, which allows for seamless customer interactions, while 3CX's live chat functionality, although good, scores slightly lower at 8.8. Reviewers mention that tawk.to's integration with various platforms enhances its usability for small businesses.
- Reviewers mention that 3CX shines in "Co-Browsing" capabilities, achieving a score of 9.7, which allows agents to assist customers in real-time, whereas tawk.to's score of 8.4 indicates room for improvement in this area. Users on G2 appreciate the enhanced customer support experience that 3CX provides through this feature.
- G2 users highlight tawk.to's "Queue Management" feature, which scores an impressive 9.3, making it easy for businesses to manage incoming inquiries effectively. In contrast, 3CX's score of 8.8 suggests it may not be as robust in this aspect, leading some users to seek alternatives for better queue handling.
- Users say that tawk.to's "Ease of Setup" is a standout feature with a score of 9.3, making it particularly appealing for small businesses looking for quick deployment. Meanwhile, 3CX's setup score of 8.9 indicates a slightly more complex process, which some users find challenging.
- Reviewers mention that 3CX's "AI Text-to-Speech" feature scores 8.0, providing a more advanced solution for automated responses compared to tawk.to's score of 6.7. Users on G2 appreciate the clarity and naturalness of 3CX's voice, which enhances customer interactions.
- Users report that tawk.to's "Quality of Support" scores 8.4, which is higher than 3CX's score of 8.0, indicating that tawk.to may offer more responsive and helpful customer service. Reviewers mention that timely support is crucial for small businesses, making this a significant factor in their decision-making.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
3CX
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.0
343
9.1
168
Ease of Use
9.0
350
9.1
168
Ease of Setup
8.8
231
9.2
83
Ease of Admin
9.0
219
9.1
77
Quality of Support
8.0
312
8.4
137
Has the product been a good partner in doing business?
8.7
208
9.0
66
Product Direction (% positive)
8.5
345
9.0
161
Features by Category
Channels
9.3
125
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
179
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
8.9
181
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
117
Not enough data
8.7
98
Not enough data
8.5
95
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
178
|
Verified
Not enough data
8.5
183
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
6.5
12
7.5
10
6.5
11
7.7
10
6.4
11
Communication
9.3
38
9.2
135
|
Verified
9.3
39
8.9
136
|
Verified
Feature Not Available
8.0
100
|
Verified
9.3
38
8.9
118
|
Verified
Feature Not Available
8.3
41
Internal Use
8.9
44
8.5
124
|
Verified
8.9
38
8.8
123
|
Verified
Feature Not Available
8.4
113
Feature Not Available
8.6
116
|
Verified
8.9
37
8.7
111
|
Verified
9.0
35
8.3
112
|
Verified
Basic Communication - Cloud PBX
9.7
22
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.3
22
Not enough data
9.6
22
Not enough data
9.8
22
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.4
189
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.4
183
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
117
|
Verified
Not enough data
8.5
153
|
Verified
Not enough data
8.4
164
|
Verified
Not enough data
Advanced Features
8.5
171
|
Verified
Not enough data
9.0
161
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and tawk.to are categorized as Live Chat
Unique Categories
3CX is categorized as UCaaS Platforms, VoIP Providers, Contact Center, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
tawk.to has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.2%
Hospital & Health Care
5.7%
Telecommunications
5.2%
Education Management
5.0%
Financial Services
4.2%
Other
69.7%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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