Compare 3CX and tawk.to

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3CX
3CX
(546)
4.4 out of 5
3CX
By 3CX
tawk.to
tawk.to
(202)
4.5 out of 5
tawk.to
By tawk.to
At a Glance
3CX
3CX
Star Rating
(546)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plans
tawk.to
tawk.to
Star Rating
(202)4.5 out of 5
Market Segments
Small-Business (73.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that tawk.to excels in its ease of setup, with many users highlighting how simple it is to get started. One user mentioned, "It does what it does, it is very simple to set up and simple to use," making it a great choice for those looking for a quick implementation.
  • Users say that 3CX offers a more comprehensive feature set, particularly for team communication. Reviewers appreciate its centralized platform, which streamlines communication for the entire team, stating, "What I appreciate most about 3CX is its ease of management and configuration."
  • According to verified reviews, tawk.to is favored by small businesses, with 73.9% of its reviews coming from this segment. Users find it to be a cost-effective solution, noting, "It is super easy to use and setup, along with having many features most of them being free."
  • Reviewers mention that while both platforms are user-friendly, 3CX stands out for its mobile and desktop compatibility. Users have praised its distinct versions for different devices, making it easy to stay connected on the go.
  • G2 reviewers highlight that tawk.to provides a higher quality of support, with a score of 8.4 compared to 3CX's 8.0. Users appreciate the responsiveness and helpfulness of the support team, which can be crucial for businesses needing quick assistance.
  • Users report that 3CX has a slight edge in AI features, particularly in text summarization and text-to-speech capabilities. One user noted that it "works very smoothly compared to other tools," indicating a more polished experience for those utilizing these advanced functionalities.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Browse all 3 pricing plans
tawk.to
Free
Free
Per Month
Browse all 5 pricing plans
Free Trial
3CX
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
8.9
365
9.1
174
Ease of Use
9.0
373
9.0
174
Ease of Setup
8.8
253
9.0
89
Ease of Admin
9.0
236
9.0
78
Quality of Support
7.9
332
8.4
142
Has the product been a good partner in doing business?
8.6
226
8.9
67
Product Direction (% positive)
8.4
365
8.9
167
Features by Category
Contact CenterHide 23 FeaturesShow 23 Features
8.2
303
Not enough data
Channels
9.4
142
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
71
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
23
Not enough data
Functions
8.9
181
|
Verified
Not enough data
8.9
185
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
93
Not enough data
9.1
117
Not enough data
8.8
98
Not enough data
8.4
95
|
Verified
Not enough data
Agentic AI - Contact Center
6.3
13
Not enough data
7.0
18
Not enough data
6.9
12
Not enough data
6.9
12
Not enough data
Administrative
8.3
149
|
Verified
Not enough data
9.0
179
|
Verified
Not enough data
8.4
185
|
Verified
Not enough data
9.0
114
Not enough data
8.3
103
|
Verified
Not enough data
Video ConferencingHide 15 FeaturesShow 15 Features
9.0
144
Not enough data
Collaboration Tools
8.8
68
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
33
Not enough data
9.2
38
|
Verified
Not enough data
8.5
34
|
Verified
Not enough data
Meeting Coordination
8.4
71
|
Verified
Not enough data
9.1
67
|
Verified
Not enough data
9.2
69
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
Software Type
9.0
82
|
Verified
Not enough data
9.3
45
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
8.7
54
Not enough data
Platform
7.7
40
Not enough data
8.9
48
Not enough data
9.1
46
Not enough data
8.8
49
Not enough data
8.9
47
Not enough data
9.2
42
Not enough data
9.1
46
Not enough data
Generative AI
6.8
14
Not enough data
Workforce Management
9.2
48
Not enough data
8.7
47
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
49
Not enough data
8.5
48
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.5
57
8.1
155
Generative AI
6.3
10
6.8
12
7.2
9
5.9
9
7.4
9
5.7
9
Communication
9.3
37
9.2
139
|
Verified
9.3
38
8.9
138
|
Verified
Feature Not Available
7.9
99
|
Verified
9.3
37
8.9
116
|
Verified
Feature Not Available
8.3
40
Internal Use
8.9
43
8.5
123
|
Verified
8.9
37
8.8
123
|
Verified
Feature Not Available
8.4
112
Feature Not Available
8.6
117
|
Verified
8.9
36
8.7
109
|
Verified
9.0
34
8.3
110
|
Verified
Cloud PBX PlatformsHide 10 FeaturesShow 10 Features
8.7
27
Not enough data
Basic Communication - Cloud PBX
9.7
24
Not enough data
8.9
21
Not enough data
9.7
21
Not enough data
8.3
22
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.5
20
Not enough data
7.6
21
Not enough data
8.0
22
Not enough data
7.0
21
Not enough data
VoIP ProvidersHide 22 FeaturesShow 22 Features
8.5
280
Not enough data
Platform Basics - VoIP Providers
9.3
20
Not enough data
9.6
19
Not enough data
8.4
19
Not enough data
9.0
19
Not enough data
9.1
19
Not enough data
9.3
19
Not enough data
Basic Communication
9.5
193
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
132
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
174
|
Verified
Not enough data
9.4
186
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.1
9
Not enough data
7.7
8
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
Access
8.4
117
|
Verified
Not enough data
8.5
154
|
Verified
Not enough data
8.4
164
|
Verified
Not enough data
Advanced Features
8.5
173
|
Verified
Not enough data
9.0
161
|
Verified
Not enough data
Feature Not Available
Not enough data
UCaaS PlatformsHide 13 FeaturesShow 13 Features
9.2
74
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.0
22
|
Verified
Not enough data
Features
9.4
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
18
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX
3CX
tawk.to
tawk.to
3CX and tawk.to are categorized as Live Chat
Unique Categories
3CX
tawk.to
tawk.to has no unique categories
Reviews
Reviewers' Company Size
3CX
3CX
Small-Business(50 or fewer emp.)
36.2%
Mid-Market(51-1000 emp.)
54.9%
Enterprise(> 1000 emp.)
8.9%
tawk.to
tawk.to
Small-Business(50 or fewer emp.)
73.3%
Mid-Market(51-1000 emp.)
22.1%
Enterprise(> 1000 emp.)
4.6%
Reviewers' Industry
3CX
3CX
Information Technology and Services
10.4%
Hospital & Health Care
5.4%
Education Management
5.2%
Telecommunications
4.9%
Construction
4.2%
Other
69.9%
tawk.to
tawk.to
Information Technology and Services
11.9%
Computer Software
11.3%
Marketing and Advertising
8.8%
Internet
5.2%
Education Management
4.1%
Other
58.8%
Alternatives
3CX
3CX Alternatives
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Nextiva
Add Nextiva
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RingEX
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Webex Calling
Webex Calling
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tawk.to
tawk.to Alternatives
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Zendesk for Customer Service
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Tidio
Tidio
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Drift
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Discussions
3CX
3CX Discussions
How do I integrate 3CX to my CRM
2 Comments
Constantinos L.
CL
In order to do this there are 2 things you need to do: 1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls 2) Use either...Read more
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
Natassia A.
NA
Hello Tim, Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
What is 3CX used for?
1 Comment
MK
Business communication system primarily used for VoIP Phone SystemRead more
See all discussions
tawk.to
tawk.to Discussions
What is tawk.to used for?
1 Comment
Verified User in Computer Software
G2
It's a live chatting software used on the website to interact with clients mostly.Read more
Monty the Mongoose crying
tawk.to has no more discussions with answers
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3CX
3CX
tawk.to
tawk.to