Compare 3CX and Amazon Chime 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Enterprise (38.5% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
3CX
Star Rating
(534)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansAmazon Chime
Star Rating
(700)4.3 out of 5
Market Segments
Enterprise (38.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ChimeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in ease of use, with many users highlighting its user-friendly interface and the ability to connect personal phones to the main office line. This feature enhances communication and accessibility, making it a favorite for those who prioritize simplicity in their daily operations.
- Users say that Amazon Chime stands out for its integrated communication tools, combining meetings, chat, and business calls in one app. This seamless integration allows for smoother collaboration without the hassle of switching between different platforms, which is particularly beneficial for teams managing multiple tasks.
- According to verified reviews, 3CX is praised for its strong call-handling features and reliability, making it a solid choice for businesses that require dependable communication solutions. Users appreciate its flexibility in management, which contributes to a more efficient workflow.
- Reviewers mention that Amazon Chime's simplicity in scheduling and joining meetings is a significant advantage. The ease of using links and dial-in options is frequently noted, helping users manage their time effectively and reducing the friction often associated with meeting setups.
- G2 reviewers highlight that while 3CX has a higher score in ease of setup and admin capabilities, Amazon Chime offers a more robust support experience, with users rating its support quality higher. This can be crucial for organizations that may need assistance during implementation or troubleshooting.
- Users report that both platforms have their strengths in screen sharing and recording capabilities, but 3CX receives higher marks for its recording features, which users find particularly useful for maintaining records of important meetings and discussions.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Amazon Chime
No pricing availableFree Trial
3CX
Free Trial is available
Amazon Chime
No trial information availableRatings
Meets Requirements
8.9
359
8.6
449
Ease of Use
9.0
366
8.7
454
Ease of Setup
8.8
246
8.9
135
Ease of Admin
9.0
229
8.5
80
Quality of Support
7.9
327
8.5
406
Has the product been a good partner in doing business?
8.6
218
8.6
74
Product Direction (% positive)
8.4
361
8.4
413
Features by Category
Channels
9.4
135
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
96
|
Verified
Not enough data
7.3
70
Not enough data
Feature Not Available
Not enough data
Generative AI
7.1
25
Not enough data
Functions
8.9
182
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
95
Not enough data
9.1
119
Not enough data
8.8
100
Not enough data
8.5
97
|
Verified
Not enough data
Agentic AI - Contact Center
6.7
15
Not enough data
7.0
18
Not enough data
7.1
14
Not enough data
7.3
14
Not enough data
Administrative
8.3
151
|
Verified
Not enough data
9.0
181
|
Verified
Not enough data
8.4
187
|
Verified
Not enough data
9.0
116
Not enough data
8.3
105
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
8.8
374
|
Verified
9.1
38
|
Verified
8.8
305
|
Verified
9.0
34
8.3
274
9.2
39
|
Verified
8.8
317
|
Verified
8.6
35
|
Verified
8.7
294
|
Verified
Meeting Coordination
8.4
72
|
Verified
8.6
349
|
Verified
9.1
68
|
Verified
8.4
316
|
Verified
9.2
70
|
Verified
8.4
339
|
Verified
8.9
42
|
Verified
8.5
311
|
Verified
Software Type
9.0
83
|
Verified
8.5
323
|
Verified
9.3
46
|
Verified
8.5
299
|
Verified
9.2
43
|
Verified
8.8
300
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.9
35
Not enough data
8.2
35
Not enough data
8.2
36
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
192
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Amazon Chime are categorized as Video Conferencing
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Amazon Chime has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Amazon Chime
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Information Technology and Services
16.9%
Computer Software
13.4%
Retail
4.9%
Consumer Services
4.7%
Marketing and Advertising
4.5%
Other
55.6%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Can I use chime to make orders at amazon
3 Comments
RN
No. you can use Amazon's official website for ordering.Read more
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