InteliChart offers an AI-powered patient engagement platform that makes healthcare easier for patients, families, and the care teams who support them. The platform unifies the entire patient journey within a single system, helping practices coordinate engagement, reduce administrative burden, and support patients and families throughout their care experience.
InteliChart integrates with more than 45 EHR systems and supports over 94 million patient records across ambulatory practices, health systems, long-term care organizations, and EHR partners. The platform is also recognized as the #1 patient engagement platform by Black Book for three consecutive years and as a top-rated Patient Portal by KLAS.
Healthy Outcomes includes Patient Portal, Patient Intake, Patient Schedule, Patient Notify, Patient Survey, Patient Activate, Patient eHealth, and our Family Portal giving organizations a connected set of tools for communication, digital forms, scheduling, follow-up, and virtual care. Because every product is developed in-house, the platform functions as a unified ecosystem rather than a collection of separate solutions.
InteliChart also brings intelligence to every corner of the platform with InteliSense, a suite of AI agents that automate administrative, operational, and clinical tasks such as scheduling, appointment recalls, check-ins, revenue workflows, and answering/handling common patient questions. Because InteliSense is built directly into the patient engagement tools patients and care teams use every day, every interaction feels consistent and connected while significantly reducing the manual workload that contributes to staff burnout.
Healthcare organizations choose InteliChart because it helps them:
1. Simplify patient engagement using one platform for the entire journey
2. Reduce manual tasks and lighten staff workload
3. Improve patient satisfaction, communication, and follow-through
4. Strengthen revenue by reducing missed steps and improving adherence
5. Consolidate vendors and create a more predictable, connected experience
6. Deliver modern digital tools that patients want to use
InteliChart's patient engagement platform is HITRUST r2 Certified, SOC 2 Type 2 Certified, HITRUST Practitioner Certified, HIPAA Security Certified, and NIST Certified, supporting secure and reliable experiences across the healthcare ecosystem.
For organizations evaluating patient engagement software or AI-enabled healthcare tools, InteliChart provides a complete, unified platform that supports workflow efficiency, patient communication, and long-term digital engagement.
Average Rating: 4.4/5.0
Total Reviews: 69
How Do G2 Users Rate InteliChart?
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Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
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Telecommunications: 9.2/10 (Category avg: 8.9/10)
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Low Bandwidth Support: 10.0/10 (Category avg: 8.0/10)
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Practice Specific: 9.2/10 (Category avg: 8.7/10)
Who Is the Company Behind InteliChart?
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Seller: InteliChart
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Company Website:
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Year Founded: 2006
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HQ Location: Charlotte, North Carolina
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Twitter: @InteliChart
929 Twitter followers
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LinkedIn® Page: www.linkedin.com
78 employees on LinkedIn®
Who Uses This Product?
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Top Industries: Hospital & Health Care, Medical Practice
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Company Size: 55% Medium, 35% Small
What Do G2 Reviewers Say About InteliChart?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use of InteliChart, making patient registration and communication efficient and streamlined.
- Users value the efficient patient communication that simplifies workflows and enhances both patient experience and staff management.
- Users appreciate the easy communication facilitated by InteliChart, enhancing interactions and streamlining office processes.
- Users value the efficiency of InteliChart, streamlining patient communication and reducing manual tasks for staff.
- Users value the easy integrations of InteliChart, enhancing functionality and simplifying workflows with seamless connections.
Cons
- Users express frustration over limited features, particularly missing patient reminders and inadequate population filters in InteliChart.
- Users find InteliChart's interface to be not user-friendly, complicating navigation and making setup more challenging than necessary.
- Users find the difficult setup of InteliChart to be lengthy and complicated, especially for multiple users.
- Users are frustrated by missing features, including patient reminders and unfulfilled enhancement requests within InteliChart.
- Users face EMR integration issues with InteliChart, affecting lab data visibility and functionality for patients and staff.
What Are G2 Users Discussing About InteliChart?
