G2

Lisa A.

Customer Service & Operations Manager

Small-Business (50 or fewer emp.)

8/14/2025

"Scheduling & Software upgrades, Customer Support/Onboarding team"

4.5/5

What do you like best about Profi?

The new software upgrades recently released are working great for our team! I love the ability to see how many members are enrolled in which packages and how many calls they have left.

The onboarding support team is amazing! Andrew Mind & Britton Ertman have been a breath of fresh air to work with during this onboarding process and during the updates.

Highly recommend this software to anyone looking to integration a coaching platform with their business that is secure, easy to use, and HIPPA compliant. Review collected by and hosted on G2.com.

What do you dislike about Profi?

Obviously with any software, upgrades take implementation time. However, with the recently upgrades this was minimal.

Some of our members haven't used the platform as of yet, so it's not as frequently used as I would like. But our progress is continuing at a good pace. Review collected by and hosted on G2.com.

What problems is Profi solving and how is that benefiting you?

Our previous coaching platform was a custom build, so it was difficult to maintain as it was a combination of 6 different softwares to create one space. This platform is all in one and the maintenance of it is taken over by the team at Profi.io rather than our Tech Team having to maintain and problem solve any tech issues. Review collected by and hosted on G2.com.