I like the EHR component. They have lots of documents already available and ready to use. It includes features available with many other practice management systems, such as appointment reminders and ERA integration with accounting. I like the ability to have clients do standardized assessments. The more I've coordinated with other healthcare providers and third-party payers, employers, etc., the fax system is convenient for sharing information, even documents I've uploaded from outside the system. I do not keep any paper charts anymore either.

But the best feature is the price. The price beats every other practice management system I can find, hands down. When I've looked at pricing on others, the claims submissions drive up the price at certain tiers. The flat monthly rate has increased over time but is still consistently lower than competitors. Review collected by and hosted on G2.com.

I REALLY do not like the telehealth platform and I've not even been able to use it since they introduced the "digital front door" feature (end-user phone app for clients). My client and I can never find each other in the same room. So I pay for Zoom for Healthcare, but it's still lower than other combined platforms. The EHR can be wonky and not intuitive. Support can be inconsistent. I've sent the same help ticket three times for assistance with Part B supplemental ERAs that don't automatically post. They say it's fixed, but it's not. They introduced the app with glitches and unfinished parts, primarily the documents and billing section. Clients can not sign documents in the phone app, which is usually their first introduction to your practice. The chat feature with clients opens as a small window you can't adjust, making it difficult to see what is being said. As a result, clients do not want to use the app much since they get a bad first taste, alienating a potentially valuable tool to your work with them. I am hopeful for improvements. Review collected by and hosted on G2.com.