# Top Free Speech Analytics Software - Page 3

## How Many Speech Analytics Software Products Does G2 Track?

**Total Products under this Category:** 161

### Category Stats (Aug 2026)

- **Average Rating:** 4.48/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Cogito (+6.25%) - Among all products in this category, Cogito recorded the largest rating increase compared to last month

_Last updated: August 06, 2026_

## How Does G2 Rank Speech Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 23,300+ Authentic Reviews
- 161+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Speech Analytics Software
 ![G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/speech-analytics/grids.png?focus%5B%5D=4215&focus%5B%5D=1173&focus%5B%5D=104558&focus%5B%5D=87468&focus%5B%5D=125609&focus%5B%5D=5511&focus%5B%5D=9134&focus%5B%5D=134634)

Highlighted products: Genesys Cloud CX, RingEX, Dialpad Support, CloudTalk, Voiso, Talkdesk, CallMiner Eureka, and Maqsam.

Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringex&focus%5B%5D=dialpad-support&focus%5B%5D=cloudtalk&focus%5B%5D=voiso&focus%5B%5D=talkdesk&focus%5B%5D=callminer-eureka&focus%5B%5D=maqsam)

**Sponsored**

### NexHealth

NexHealth is the patient experience platform that provides true practice automation. We help you eliminate the tedious tasks that slows your team down and keeps them tied to the front desk. Our proprietary Synchronizer technology syncs directly with your health record system in real-time, with updates appearing in seconds, not minutes or hours. This unique, reliable sync means you can actually automate every step of the patient journey from booking to payment without the errors and delays common on other platforms. Our patient booking software helps you fill the calendar without endless phone calls. Real-time online booking lets patients schedule 24/7 while our automated Waitlist fills last-minute cancellations in minutes. Bring patients back for the care they need with automated patient recall messages. Our unique 1-Click Booking links makes it easy for patients to schedule follow-ups via SMS or email without a patient portal, saving your team from hours of manual outreach and delighting patients with fewer steps to make an appointment. Handle your entire patient intake process with our HIPAA compliant digital forms software that eliminates the need for paperwork and manual data entry. We digitize your existing forms for you or you can easily create your own with the powerful form builder. Capture all the data you need - from consent, history, payments, and more. Patient information syncs automatically to their record in your EHR, saving you hours of time and reducing data mistakes. Stay on schedule with patients that show up with their intake forms already completed by sending the right forms automatically before each appointment. Next, NexHealth helps you eliminate phone tag with a comprehensive patient communication suite. Automate everything from customizable appointment reminder sequences that reduce no-shows to review requests after appointments that boost your online reputation using feedback from your happiest patients. Our HIPAA-compliant two-way messaging lets your team text directly with patients, ending the game of phone tag for good. Finally, get paid faster with in-office terminals and digital payment requests that sync with your EHR ledger. You can collect outstanding balances with simple text and email payment requests that make it convenient for patients to pay. Ledger Sync instantly shows who has a balance and automatically posts payments back to the patient record with correct provider and procedure attribution, saving hours valuable admin time every week. Free your team from repetitive tasks so they can focus on what matters most: the patients. Get started with flexible, month-to-month billing and no long-term contracts.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1597&secure%5Bchosen_at%5D=2026-08-15T04%3A50%3A42Z&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=87629&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=87629&secure%5Bresource_id%5D=1597&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fspeech-analytics%2Ffree%3Fpage%3D3&secure%5Btoken%5D=798367f8f971fcd420be298f5d94cdedae98d3cea48aa5fe18d125a533c03fd9&secure%5Burl%5D=https%3A%2F%2Fwww.nexhealth.com&secure%5Burl_type%5D=custom_url)

### [Provana Speech Analytics](https://www.g2.com/products/provana-speech-analytics/reviews)

Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAP's innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Provana Speech Analytics?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Provana Speech Analytics?

- **Seller:** [Provana](https://www.g2.com/sellers/provana)
- **Year Founded:** 2011
- **HQ Location:** Lisle, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=212b360e84c9eb14b03f7f31d344961482a5f0370b98b650b9f03036149058cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprovanallc&secure%5Burl_type%5D=linkedin_company_website)  
2,328 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Medium, 33% Large

#### What Do G2 Reviewers Say About Provana Speech Analytics?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation capabilities** of Provana Speech Analytics, drastically increasing call review efficiency and ease.
- Users value the **enhanced call quality** provided by Provana, significantly improving the review process through automation.
- Users appreciate the **ease of use** of Provana Speech Analytics, significantly enhancing call review efficiency through automation.
- Users find that Provana Speech Analytics significantly enhances **efficiency** by automating call reviews, increasing coverage to nearly 100%.
- Users appreciate the **automated evaluation process** of Provana Speech Analytics, significantly increasing call review efficiency.

##### Cons

- Users find the **difficult setup** of Provana Speech Analytics challenging, particularly regarding keyword configuration and language limits.
- Users express concern over the **inadequate AI capabilities** , especially with language variations and keyword setup difficulties.
- Users find the **initial setup challenging** , especially regarding language support and keyword configurations in Provana Speech Analytics.
- Users experience a significant **language barrier** with Provana Speech Analytics, particularly outside of English functionality.

#### What Are Recent G2 Reviews of Provana Speech Analytics?

**["Provana positively impacted our effectiveness and Quality Assurance training."](https://www.g2.com/survey_responses/provana-speech-analytics-review-8090575)**

**Rating:** 5.0/5.0 stars

_— Nickole F._

[Read full review](https://www.g2.com/survey_responses/provana-speech-analytics-review-8090575)

**["Great took for monitoring calls"](https://www.g2.com/survey_responses/provana-speech-analytics-review-11074506)**

**Rating:** 4.0/5.0 stars

_— saba b._

[Read full review](https://www.g2.com/survey_responses/provana-speech-analytics-review-11074506)

#### What Are G2 Users Discussing About Provana Speech Analytics?

- [What is Provana Speech Analytics used for?](https://www.g2.com/discussions/what-is-provana-speech-analytics-used-for)

### [AI Rudder](https://www.g2.com/products/ai-rudder/reviews)

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

**Average Rating:** 4.6/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate AI Rudder?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Ease of Admin:** 7.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind AI Rudder?

- **Seller:** [AI Rudder](https://www.g2.com/sellers/ai-rudder)
- **Year Founded:** 2019
- **HQ Location:** Palo Alto, US
- **Twitter:** @AIRudder  
50 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db2ebb752a886e02451defbf82fe52a63b10d8c8dc58302d63113db4d6d57730&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fairudder%2F&secure%5Burl_type%5D=linkedin_company_website)  
273 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 77% Medium, 15% Large

#### What Are Recent G2 Reviews of AI Rudder?

**["Awesome AI Performance and Insights"](https://www.g2.com/survey_responses/ai-rudder-review-4856815)**

**Rating:** 5.0/5.0 stars

_— Kenan R._

[Read full review](https://www.g2.com/survey_responses/ai-rudder-review-4856815)

**["Best AI based desk collection"](https://www.g2.com/survey_responses/ai-rudder-review-7008986)**

**Rating:** 5.0/5.0 stars

_— Putu H._

[Read full review](https://www.g2.com/survey_responses/ai-rudder-review-7008986)

#### What Are G2 Users Discussing About AI Rudder?

- [What is AI Rudder used for?](https://www.g2.com/discussions/what-is-ai-rudder-used-for)

### [AudioShake](https://www.g2.com/products/audioshake/reviews)

AudioShake provides AI-powered audio separation, analysis, and enhancement tools, accessible via API, SDK, and web app. Designed for enterprise teams, AudioShake's tools process audio programmatically at scale. Industries include music labels and distributors, film and TV studios, broadcasters, podcast networks, AI and data companies, and any platform or workflow that depends on clean audio. Core Capabilities -Stem separation: Isolate vocals, instruments, dialogue, music, and effects from any mixed recording — including music, film, TV, podcast, and broadcast audio -Dialogue extraction: Separate clean dialogue from music and background noise for film, TV, broadcast, and live production -Multi-speaker separation and diarization: Separate and label individual speakers from recordings with overlapping voices, supporting post-production workflows, transcription and dubbing pipelines, and podcast editing -Real-time dialogue isolation: Outputs isolated dialogue and residual audio as separate stems at 11ms end-to-end latency, built for live broadcast and real-time production workflows -Lyric transcription and alignment: Automatically transcribe lyrics with timestamps for each word, for karaoke, distribution, and accessibility workflows -Copyright music detection and removal: Identify and remove copyrighted music with automated cue sheet generation, supporting copyright compliance and unlocking distribution and monetization of previously restricted content -Speech enhancement: Recover intelligible dialogue from degraded, noisy, or low-resolution recordings -Archival content restoration: Isolate, enhance, and remaster legacy recordings for modern platforms — enabling dubbing, distribution, and new commercial use of previously inaccessible audio Technical Differentiators AudioShake's tools are non-generative, or discriminative, in nature: they isolate what is already present in the original recording without reconstructing or synthesizing audio content. Outputs are always authentic and faithful to the source material. All models are deployable via API or SDK, with on-device support for edge applications that require local processing without network dependency. Recognition Winner, AWS re:Invent Unicorn Tank Startup Competition Winner, NAB PILOT Innovation Challenge 2024 Winner, LaLiga EA Sports Startup Competition Winner, Sony Demixing Challenge Selected for Disney Accelerator 2024 cohort Named one of TIME's Best Inventions

**Average Rating:** 5.0/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate AudioShake?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind AudioShake?

- **Seller:** [AudioShake](https://www.g2.com/sellers/audioshake)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **Twitter:** @AudioShakeAI  
1,309 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b8d4cd959c2bd3a156b805892ddf4ed76993e0b324f2c42f2d4a414ed9ebac6&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faudioshake&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 73% Small, 20% Medium

#### What Are Recent G2 Reviews of AudioShake?

**["Fast, Straightforward Stem Separation That Saves Manual Work"](https://www.g2.com/survey_responses/audioshake-review-13266415)**

**Rating:** 5.0/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/survey_responses/audioshake-review-13266415)

**["Audioshake: Fast, Accurate Stems with Great Support and Seamless Workflow Integration"](https://www.g2.com/survey_responses/audioshake-review-13073181)**

**Rating:** 5.0/5.0 stars

_— Mark F._

[Read full review](https://www.g2.com/survey_responses/audioshake-review-13073181)

### [Call Center Studio](https://www.g2.com/products/call-center-studio/reviews)

Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix. Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate. The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality. Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Call Center Studio?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Call Center Studio?

- **Seller:** [Call Center Studio](https://www.g2.com/sellers/call-center-studio)
- **Company Website:** callcenterstudio.com
- **Year Founded:** 2018
- **HQ Location:** Chicago, Illinois
- **Twitter:** @CCS4CX  
174 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=301a834564730c4d1ac0f181e2817f1812d81e62e8560c3b4a4cb5611870d29c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallcenterstudio%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,793 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Support Executive, Consultant
- **Top Industries:** Telecommunications, Consumer Services
- **Company Size:** 63% Medium, 23% Small

#### What Do G2 Reviewers Say About Call Center Studio?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of Call Center Studio, enhancing confidence and efficiency in contact management.
- Users value the **efficiency** of Call Center Studio for streamlined call operations and improved team management.
- Users commend the **easy setup** of Call Center Studio, appreciating its seamless integration and efficient onboarding process.
- Users value the **cloud-based flexibility and robust features** of Call Center Studio, enhancing performance and efficiency.
- Users appreciate the **seamless integrations** of Call Center Studio, enhancing efficiency through omni-channel capabilities and automation.

##### Cons

- Users note the need for improved **complex reporting** features, citing issues with flexibility and detail in the dashboard.
- Users find that the **dashboard issues** hinder flexibility and detail in reporting features of Call Center Studio.
- Users find the **inadequate search functionality** limits their ability to track and retrieve important information easily.
- Users experience **integration issues** when connecting their CRM, leading to inconsistent behavior and unclear root cause analysis.
- Users find a **lack of clarity** in Call Center Studio's reporting features, limiting effective tracking and data export options.

#### What Are Recent G2 Reviews of Call Center Studio?

**["Unified Communications Made Easy—Smooth Calls and Quick Setup"](https://www.g2.com/survey_responses/call-center-studio-review-13158350)**

**Rating:** 5.0/5.0 stars

_— Arınç O._

[Read full review](https://www.g2.com/survey_responses/call-center-studio-review-13158350)

**["CCS Delivers Strong Visibility and Better Team Control"](https://www.g2.com/survey_responses/call-center-studio-review-12694641)**

**Rating:** 4.5/5.0 stars

_— Farhan A._

[Read full review](https://www.g2.com/survey_responses/call-center-studio-review-12694641)

#### What Are G2 Users Discussing About Call Center Studio?

- [What is Call Center Studio used for?](https://www.g2.com/discussions/what-is-call-center-studio-used-for)

### [Echovane](https://www.g2.com/products/echovane/reviews)

Echovane enables you to do 100s of in-depth customer interviews in hours instead of weeks. Our qualitative market research platform reduces time to insights in user research from weeks to hours. The product uses AI agents in different parts of the workflow including survey design, user interviews, transcription and analysis. Echovane can: - Create surveys with unbiased and non leading questions basis a research guide. - Take 100s of in-depth AI moderated interviews within hours with contextual probing in multiple languages. Our agent is designed to give a human like experience to ease out the best responses for the study - Transcribe, code and analyse the conversations - Surface detailed insights. - Help recruit respondents from a 3 million global pool of participants.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Echovane?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Echovane?

- **Seller:** [Echovane](https://www.g2.com/sellers/echovane)
- **HQ Location:** San Francisco, US
- **Twitter:** @EchovaneAI  
5 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ca454bf67d947ceddbc3c5e0284ca8782d3a1563a8364ccfb849ff4f1075ddf4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fechovane%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About Echovane?

_AI-generated summary from verified user reviews_

##### Pros

- Users are thrilled with how Echovane offers **time-saving solutions** , completing tasks in a fraction of the time.
- Users value the **automation of data collection and analysis** , significantly reducing time and resource investment in research.
- Users value the **automation of data collection and analysis** , significantly saving time and resources in research processes.
- Users value the **efficiency** of Echovane, which automates data collection, significantly saving time and resources.

##### Cons

- Users express concerns over the **inaccuracy** of Echovane, mentioning potential biases leading to skewed results and poor decisions.
- Users express concern over **limited data analysis** , which may result in biased outcomes and poor decision-making.

#### What Are Recent G2 Reviews of Echovane?

**["Fastest problem discovery I’ve done in my decade long career"](https://www.g2.com/survey_responses/echovane-review-11097271)**

**Rating:** 5.0/5.0 stars

_— Akshat R._

[Read full review](https://www.g2.com/survey_responses/echovane-review-11097271)

**["My user interviews completed in Turkey and UAE within a day"](https://www.g2.com/survey_responses/echovane-review-11095217)**

**Rating:** 5.0/5.0 stars

_— Sourav K._

[Read full review](https://www.g2.com/survey_responses/echovane-review-11095217)

### [Gridspace Contact Center AI](https://www.g2.com/products/gridspace-contact-center-ai/reviews)

Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Gridspace Contact Center AI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 6.7/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 6.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Gridspace Contact Center AI?

- **Seller:** [Gridspace](https://www.g2.com/sellers/gridspace)
- **Year Founded:** 2012
- **HQ Location:** Los Angeles, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f0fdd7f529eb437ff85c5464cedcd9fd27b08f607bb805a90d9ff131d4300679&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgridspace-inc&secure%5Burl_type%5D=linkedin_company_website)  
49 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large, 100% Small

#### What Are Recent G2 Reviews of Gridspace Contact Center AI?

**["Innovative solutions and great partner to work with. Need to scale certain areas."](https://www.g2.com/survey_responses/gridspace-contact-center-ai-review-7811616)**

**Rating:** 5.0/5.0 stars

_— Lisa M._

[Read full review](https://www.g2.com/survey_responses/gridspace-contact-center-ai-review-7811616)

### [Luware](https://www.g2.com/products/luware/reviews)

Luware delivers cloud-native solutions built for Microsoft Teams, empowering organizations to simplify communication, enhance customer service, and meet strict compliance requirements. With a modular suite spanning contact center, attendant console, workflow automation, and certified compliance recording, Luware unifies collaboration and customer engagement on one secure, scalable platform. Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. Experience effortless compliance and quality monitoring with Luware Recording, the definitive cloud-based solution for capturing, storing, and analyzing conversations across platforms. Backed by Verint’s cutting-edge recording technology and managed by industry-leading experts, it ensures your business stays secure, compliant, and ahead of the game. Protect your data, simplify adherence to regulations, and focus on growing your business—all with Luware Recording.

**Average Rating:** 4.4/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Luware?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10)
- **Quality of Support:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Luware?

- **Seller:** [Luware](https://www.g2.com/sellers/luware)
- **Year Founded:** 2010
- **HQ Location:** Zurich, CH
- **Twitter:** @luware  
180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a751685038f8e086ef842d1dbd69a6d06ea8dead69031916963104539d72503b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fluware%2F&secure%5Burl_type%5D=linkedin_company_website)  
167 employees on LinkedIn®
- **Phone:** +41 58 404 28 00

#### Who Uses This Product?

- **Company Size:** 75% Large, 13% Medium

#### What Do G2 Reviewers Say About Luware?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Luware, highlighting its intuitive interface and straightforward implementation process.
- Users love the **easy integrations** with MS Teams and other systems, enhancing their workflow and user experience.
- Users value the **seamless integration** with Microsoft Teams, enhancing daily workflows with effortless routing and management.
- Users appreciate the **quick and friendly customer support** from Luware, enhancing their overall experience with the product.
- Users appreciate the **quick and straightforward implementation** of Luware, making it accessible for all skill levels.

##### Cons

- Users note significant **missing features** such as full change history in reports and bulk user creation.
- Users face challenges with **complex customization** , experiencing time-consuming configurations and a steep learning curve for administrators.
- Users find the **complex features** of Luware require time-consuming configurations and present a steep learning curve.
- Users find the **complexity** of Luware's setup to be time-consuming and challenging, especially for smaller teams.
- Users find the **difficult setup** of Luware to be time-consuming, especially for complex workflows and advanced features.

#### What Are Recent G2 Reviews of Luware?

**["Very professional partner"](https://www.g2.com/survey_responses/luware-review-11536322)**

**Rating:** 5.0/5.0 stars

_— Luis Alexandre Bosshard A._

[Read full review](https://www.g2.com/survey_responses/luware-review-11536322)

**["Luware: A Well-Rounded Contact Center Solution"](https://www.g2.com/survey_responses/luware-review-11530364)**

**Rating:** 5.0/5.0 stars

_— Bradley J._

[Read full review](https://www.g2.com/survey_responses/luware-review-11530364)

### [NextLevel.AI](https://www.g2.com/products/nextlevel-ai/reviews)

Voice AI Agents Tailored for Your Business Empower your business with human-like, fully adaptable AI voice agents that work around the clock. Use tomorrow's technology to benefit today. NextLevel.AI is a Voice AI platform that conducts real, human-like phone conversations on behalf of businesses — answering inbound calls, qualifying outbound leads, booking appointments, and handling customer service 24/7, without human staff. Built on a real-time STT to LLM to TTS pipeline with sub-second response latency, the platform deploys as AI Receptionist, AI Sales Agent, or AI Call Center, directly to businesses or white-label for agencies and resellers. What Sets NextLevel.AI Apart? Conversational AI – Real-time, human-like phone conversations with no scripted IVR feel. Multilingual at Scale – Supports 30+ languages and handles 100 to 1,000 simultaneous calls. AI-Powered Automation – Eliminates manual call handling, lead qualification, and scheduling. Seamless Integration – Connects with HubSpot, Salesforce, Google Calendar, EHR/EMR, Zapier, n8n. White-Label Ready – Full reseller program for agencies, with 40–60% margin. Enterprise-Grade Compliance – HIPAA, GDPR, SOC2, ISO 27001, ISO 42001, HITRUST, PCI-DSS. Real-world use cases: home service companies calling back leads in under 60 seconds, clinics booking and rescheduling patients 24/7, real estate agencies qualifying inquiries instantly, sales teams reactivating cold databases at scale, and BPOs augmenting or replacing call center agents. Flexible pricing from $89/month (500 minutes) to $385/month (2,500 minutes), plus custom Enterprise plans. Pay-as-you-go option with $20 free credits and free setup. Every plan includes a 14-day free trial. Active across the US, Europe, Israel, and MENA, NextLevel.AI bridges the gap between automation and genuine customer experience for home services, healthcare, real estate, insurance, and BPO/call center businesses — redefining how companies handle every call. 🔗 Learn more: https://nextlevel.ai

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate NextLevel.AI?

- **Quality of Support:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind NextLevel.AI?

- **Seller:** [NextLevel](https://www.g2.com/sellers/nextlevel)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of NextLevel.AI?

**["Strong Arabic Support Backed by a Responsive, Solutions-Driven Team"](https://www.g2.com/survey_responses/nextlevel-ai-review-13260228)**

**Rating:** 5.0/5.0 stars

_— Omar A._

[Read full review](https://www.g2.com/survey_responses/nextlevel-ai-review-13260228)

### [Samespace](https://www.g2.com/products/samespace-samespace/reviews)

Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Samespace?

- **Quality of Support:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Samespace?

- **Seller:** [Samespace](https://www.g2.com/sellers/samespace)
- **Year Founded:** 2018
- **HQ Location:** Palo Alto, US
- **Twitter:** @samespace  
520 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=caf8e3df5c07ce650af4a1d8ddfc1b04b85eb9bf50c13d469c38469f4a581e57&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13646555&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Samespace?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI efficiency** of Samespace, enhancing task performance with real-time monitoring and analytics.
- Users value the **automation features** of Samespace, enhancing workflow efficiency and improving task performance significantly.
- Users appreciate the **effective communication** capabilities of Samespace, enhancing their interactions and collaboration.
- Users value the **seamless CRM integration** of Samespace, which enhances workflow management and efficiency.
- Users value the **customization options** in Samespace, enhancing their experience and tailoring workflows to their needs.

##### Cons

- Users frequently experience **connection issues** , leading to frustration despite otherwise positive aspects of the product.
- Users experience **inadequate AI capabilities** , leading to frustration and limited customization options in Samespace.
- Users report **integration issues** with Samespace, experiencing headaches and connection problems that disrupt their workflow.
- Users find the **AI tool limitations** in Samespace to be frustrating and potentially headache-inducing.
- Users experience **limited customization** options, leading to frustration and challenges while using Samespace.

#### What Are Recent G2 Reviews of Samespace?

**["Great tool for training, self performance review and quality tracking purpose!"](https://www.g2.com/survey_responses/samespace-review-6949194)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/samespace-review-6949194)

**["Samespace - A Powerful and Underrated AI Communication Tool"](https://www.g2.com/survey_responses/samespace-review-10788019)**

**Rating:** 5.0/5.0 stars

_— Parthiv M._

[Read full review](https://www.g2.com/survey_responses/samespace-review-10788019)

### [TCN](https://www.g2.com/products/tcn/reviews)

TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support.

**Average Rating:** 4.5/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate TCN?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind TCN?

- **Seller:** [TCN](https://www.g2.com/sellers/tcn)
- **Year Founded:** 1999
- **HQ Location:** N/A
- **Twitter:** @tcn  
2,402 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c093c40b52c1b0e6cf1e3865dea9b6dfe47169537e3f3e5f00210b68eae6df7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftcn-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
390 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of TCN?

**["Working with TCN has been game changing!!!!"](https://www.g2.com/survey_responses/tcn-review-9529783)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/tcn-review-9529783)

**["Utilising TCN's advantages for marketing and calling efforts"](https://www.g2.com/survey_responses/tcn-review-8408918)**

**Rating:** 4.5/5.0 stars

_— Sugumar G._

[Read full review](https://www.g2.com/survey_responses/tcn-review-8408918)

### [Voicebase](https://www.g2.com/products/voicebase/reviews)

VoiceBase delivers omni-channel interaction analytics to enterprise and contact center customers. Through industry-leading voice and text analytics, VoiceBase unlocks thousands of data points and capabilities from customer calls and text channels. Built with proprietary speech engines and natural language processing (NLP), our AI-Powered speech analytics solutions give analysts, business owners, and developers the ability to extract, organize, and visualize data across the entire enterprise. Our customers use our solutions to automatically redact sensitive data for compliance, analyze the voice of the customer, discover insights to lower call center costs, and more.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Voicebase?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 6.7/10 (Category avg: 9.0/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Voicebase?

- **Seller:** [Voicebase](https://www.g2.com/sellers/voicebase)
- **Year Founded:** 2010
- **HQ Location:** Berkeley, US
- **Twitter:** @VoiceBase  
3,918 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fc4c0e10414a453fd12bcebd7f50c443dcbf3fa7886e2cdc3b1e78271c423dc8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoicebase-inc-&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Voicebase?

**["Great Tool for Dictations"](https://www.g2.com/survey_responses/voicebase-review-847927)**

**Rating:** 5.0/5.0 stars

_— Verified User in Warehousing_

[Read full review](https://www.g2.com/survey_responses/voicebase-review-847927)

#### What Are G2 Users Discussing About Voicebase?

- [What is Voicebase used for?](https://www.g2.com/discussions/what-is-voicebase-used-for)

### [Batvoice AI](https://www.g2.com/products/batvoice-ai/reviews)

Batvoice AI is a tool that allows you to determine a phone call's themes and irritation points in real time, helping companies improve both operational results and customer experience. Our solution is a multi-lingual and multi-sectoral, plug & play AI that lets you transcribe your calls to analyse their content and emotions in real time thanks to deep learning technology. We are a French company founded in 2015, whose entire technology was developed in-house with the ambition of becoming an essential tool for customer relationship management by using the emotional component on top of the pre-existent Speech Analytics techniques. Both Customer Relationship & Executive Managers use Batvoice to increase sales and customer satisfaction, reduce costs by automating compliance and satisfaction scoring and to identify best practices for employee training.

#### Who Is the Company Behind Batvoice AI?

- **Seller:** [Batvoice AI](https://www.g2.com/sellers/batvoice-ai)
- **Year Founded:** 2015
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6158b843fb82161d621eeef4fc0234cff99d9b18c78c50c5161cc0bc5e738b69&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbatvoice-technologies&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [CallChecker](https://www.g2.com/products/callchecker/reviews)

CallChecker is an AI-powered customer conversation analytics platform designed for contact centers, fintech, insurance, healthcare, and other businesses that manage large volumes of customer interactions. The platform helps companies automatically analyze calls, chats, and emails, turning everyday customer conversations into actionable business insights. CallChecker uses AI for speech-to-text transcription, conversation analysis, quality scoring, and customer service analytics. Instead of manually listening to a small sample of calls, quality managers can automatically evaluate a much larger share — including 100% of recorded conversations — using customizable quality scorecards and business rules. The platform analyzes conversations against predefined quality criteria, helping businesses measure operator performance, identify missed steps, detect recurring customer issues, and improve compliance with internal scripts and service standards. Managers can drill down from an individual quality metric directly to the conversations and operators behind the result, making it easier to identify problems and provide targeted feedback. CallChecker also supports omnichannel customer service. Companies can connect website chat widgets, Telegram, Viber, WhatsApp, email, and telephony channels, bringing customer interactions into a unified environment. AI assistants can help classify requests, generate responses, identify complaints, and automate repetitive customer support workflows. For customer support and contact center teams, CallChecker provides dashboards and reports covering conversation volumes, operator performance, quality scores, AI versus human interactions, topics, channels, and other operational metrics. This enables managers to move from manual quality control to data-driven customer experience management. The platform is designed to integrate with existing business infrastructure rather than requiring companies to replace their telephony or CRM systems. CallChecker can be adapted to company-specific quality scorecards, scoring formulas, workflows, and reporting requirements. The goal is simple: help businesses understand every customer conversation, improve service quality, reduce manual quality-control work, and scale customer operations without proportionally increasing headcount. By combining AI transcription, NLP-based conversation analytics, quality assurance, omnichannel support, and AI automation, CallChecker turns customer communication data into measurable operational value.

#### Who Is the Company Behind CallChecker?

- **Seller:** [ARTJOKER Software](https://www.g2.com/sellers/artjoker-software-86e11632-1da0-4684-b364-3adc398175cb)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b72609cf5473efe4e1538e7c640ab93a568f246d290f785bd013314708be0abc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallchecker%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [CommPeak](https://www.g2.com/products/commpeak/reviews)

Driving Contact Center Performance to Its Peak - CommPeak helps contact centers optimize inbound and outbound communication with cloud-based solutions that boost agent productivity and expand reach. From predictive dialing and omnichannel conversations to VoIP and DID numbers, our services keep operations connected and performing at their best. Our Products - Our global offering includes premium A–Z termination, SMS and messaging, CloudPBX, DID numbers, HLR LookUp, and a free softphone for business calling. Supported by AI insights, Tier 1 connectivity, and a robust provider network, CommPeak provides scalable solutions to control costs and optimize communication. \* CommPeak Dialer – An AI-powered dialer maximizes talk time and reduces wait time by routing calls based on real-time agent availability with flexible workflows, adaptable dialing strategies, and omnichannel reach. \* CloudPBX – a cloud phone system for global and distributed teams, integrating with CRMs and business tools while providing real-time control over performance, routing, and call quality. \* TextPeak SMS Messaging – A messaging platform for handling high volume SMS campaigns and omnichannel conversation, complete with a shared team inbox. \* SIP Trunking – premium A–Z voice termination that delivers secure, high-quality connectivity, with flexible routing and cost controls that scale capacity as needed. \* DID Numbers – secure local, cost-effective numbers to expand your presence worldwide and connect with customers in key markets. \* HLR LookUp – A number validation service so you only connect with active leads and avoid wasting time on unreachable contacts. \* Softphone – A free, user-friendly application for business calling that supports SIP accounts and remote teams from browser or desktop. Turning Engagement Into Results - Every interaction can become a business win with tools that improve how agents connect with leads and customers. \* Live Monitoring - gives managers real-time visibility and control over activity. \* Omnichannel Outreach - extends engagement beyond voice by enabling agents to reach customers and leads through SMS, WhatsApp, or Telegram Bot. \* Tier 1 Connectivity - backs every call with Tier 1 quality, providing reliable global reach and consistently high-quality connections. \* AI Call Analysis - turn calls into insights. Every call becomes a searchable transcript, with AI summaries that highlight tone and resolution. Turning Communication Into Measurable Outcomes - CommPeak solutions deliver tangible results. \* Boosts Agent Productivity - through structured workflows and clear task ownership. \* Reduces Operational Costs - with premium A–Z termination and optimized processes. \* Supports Data-Driven Decisions - by providing performance insights that guide strategy. \* Scales for Growth - with global coverage, multiple PoPs, and dedicated customer success managers. \* Drives Lead Engagement and Sales - by improving targeting, timing, and personalization across channels. \* Strengthens Customer Experience - with consistent, well-timed communication routed to the right agent. Reliability and Security at Every Level - CommPeak provides the infrastructure and security to keep communication connected and protected. \* 55+ Tier 1 connections \* 10 global PoPs \* PSTN replacement in 45+ countries Security is prioritized with end-to-end encryption, masked contact details, and custom user permissions. Behind every service is in-house expertise, from proprietary solutions to dedicated onboarding and 24/7 live support.

**Average Rating:** 4.4/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate CommPeak?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Quality of Support:** 6.7/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CommPeak?

- **Seller:** [CommPeak](https://www.g2.com/sellers/commpeak)
- **Year Founded:** 2011
- **HQ Location:** Wan Chai, HK
- **Twitter:** @CommPeak  
25 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9bc39a0c7748ea41e9b8cfda8efbf92abff67502c24a77c05a7d199af1c879b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcommpeak%2F&secure%5Burl_type%5D=linkedin_company_website)  
107 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are CommPeak's Pros and Cons?

##### Pros

- Easy Setup (1 reviews)
- Setup Ease (1 reviews)

##### Cons

- Expensive (1 reviews)
- Poor Customer Support (1 reviews)
- Unethical Sales (1 reviews)
- Unethical Sales Practices (1 reviews)

#### What Are Recent G2 Reviews of CommPeak?

**["User-friendly. Easy to understand. Short training times"](https://www.g2.com/survey_responses/commpeak-review-5246015)**

**Rating:** 5.0/5.0 stars

_— Lasha T._

[Read full review](https://www.g2.com/survey_responses/commpeak-review-5246015)

**["All-in-One CommPeak: Scalable, Reliable Contact-Center Platform with Excellent Integrations"](https://www.g2.com/survey_responses/commpeak-review-13045120)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/commpeak-review-13045120)

#### What Are G2 Users Discussing About CommPeak?

- [What is CommPeak used for?](https://www.g2.com/discussions/what-is-commpeak-used-for) - 1 comment

### [Diabolocom](https://www.g2.com/products/diabolocom/reviews)

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

**Average Rating:** 4.3/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Diabolocom?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10)
- **Quality of Support:** 7.6/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Diabolocom?

- **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom)
- **Company Website:** www.diabolocom.com
- **Year Founded:** 2005
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46fd61cc87510788779b3b660192ed8a0a06b2608487a6d3bd2ea048b0259209&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiabolocom%2F&secure%5Burl_type%5D=linkedin_company_website)  
178 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services
- **Company Size:** 60% Medium, 29% Small

#### What Do G2 Reviewers Say About Diabolocom?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows.
- Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance.
- Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency.
- Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support.
- Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience.

##### Cons

- Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting.
- Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively.
- Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration.
- Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes.
- Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs.

#### What Are Recent G2 Reviews of Diabolocom?

**["Reliable Dialer with Powerful Workflows and Minimal Downtime"](https://www.g2.com/survey_responses/diabolocom-review-13130328)**

**Rating:** 4.5/5.0 stars

_— Martin F._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328)

**["Easy to Use, Great Support, Limited Workflows"](https://www.g2.com/survey_responses/diabolocom-review-13130309)**

**Rating:** 4.5/5.0 stars

_— albane l._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309)

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Spotlight Categories

[Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding)

[E-Signature Software](https://www.g2.com/categories/e-signature)

[Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

[Contact Center Software](https://www.g2.com/categories/contact-center)

[Relational Databases](https://www.g2.com/categories/relational-databases)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center](/categories/contact-center)

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- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)

- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)
- [Contact Center Workforce](/categories/contact-center-workforce)

[Browse Speech Analytics Themes](/categories/speech-analytics/themes)