I like Provana because it automated what used to be a hard, manual work. I don't know exact number but as I have heard my boss saying that before Provana our team was reviewing only about 10 - 20% of calls. With this program almost 100% of calls are reviewed and the process is very easy because of automation. Review collected by and hosted on G2.com.

It's hard to say, but what I disliked in Provana is that it has a language barrier. It works really well in English but not in other languages. Also, I have heard my colleagues say that it was hard to set up, especially the keywords part. Review collected by and hosted on G2.com.