Best Shared Inbox Software - Page 7

Loop Feedback

Loop Feedback™ surveys are used to measure the customer experience including loyalty, satisfaction and effort both online and offline. Loop Feedback survey projects make it easy for you to design customer experience surveys using multiple CX question types and distribute them on a variety of channels to collect in-location feedback using kiosks, as well as digitally using email, links, QR Codes, mobile apps and websites. Existing survey solutions do not aggregate results by location and/or room and do not have configurable actions that allow you to engage in real-time conversations to follow-up and create tickets to manage problems through to resolution. Insights collected in Loop® within survey projects are easily visualized within each project and exportable into PDFs and other file formats to support monthly and quarterly business reviews.

Average Rating: 4.5/5.0

Total Reviews: 1

Loop HQ

Loop HQ is a unified inbox platform that aims to simplify workflows, increase productivity, and prioritize tasks across various digital platforms

MailCalm

MailCalm is a native macOS application that provides email round robin for Microsoft 365 team inboxes. It fairly routes new enquiries, sales leads and support requests to eligible team members, forwarding each allocation to the recipient’s normal inbox. Ordinary team members do not install MailCalm, use another dashboard or learn a new workflow. They continue working in Outlook or another chosen inbox and simply receive the emails they are responsible for. Before using round robin, MailCalm checks for existing ownership, customer replies, returning customers, specialist routing rules, individual working schedules and current availability. Managers use the macOS Control Panel to manage the team, set schedules and holidays, make someone unavailable for new work and review allocation history. MailCalm uses clear, rule-based routing rather than AI. If the Mac or internet connection is temporarily unavailable, new messages remain safely in Microsoft 365 until routing resumes.

Mailwise

Marv.Inbox

Messagingfox

MessagingFox is an all-in-one business messaging and automation platform that unifies WhatsApp, Instagram, and Email into a single powerful dashboard — with zero coding required.

Mivlo

Myna

Myna is an AI agent platform for lead engagement automation that helps businesses qualify prospects, book appointments, and manage follow-ups. Myna is highly regarded for developing a model specific for natural, conversational, text-based chatting. This platform enables omni-channel campaigns that can be set up by anyone- without code experience or prompt engineering. Myna is a software built for agencies and service-based businesses, using a state-aware decisional engine that allows its agents to reason over conversation context and perform actions dynamically, rather than following fixed workflow logic. This makes it suited for use cases like inbound lead response, data reactivation, appointment scheduling, and multi-step qualification sequences across industries including HVAC, roofing, solar, real estate, insurance, and marketing. Myna agents are configured through a guided setup process that includes defining business details, creating a knowledge base, and customizing agent personality — no technical background required. If you're using SMS, the platform handles Twilio-powered SMS provisioning and A2P 10DLC compliance registration internally, removing the need for third-party API setup. Myna also enabled additional channels such as Email, WhatsApp, Instagram, Facebook, Telegram, and more. Key features include: Conversational Scheduling — Agents read and modify calendar availability, check for conflicts, and book appointments through dialogue without requiring booking links Multi-Layered Knowledge Base — Supports URL, document, and plain-text uploads with tagging and layering across multiple knowledge bases Custom Qualification Fields — Agents collect qualifying information during conversation and automatically sync it to custom contact fields Agent Summary Reports — At conversation close, the agent generates a summary, engagement assessment, and recommended next steps Agent Characterization — A proprietary character builder with personality sliders allows businesses to define tone, style, and brand alignment Myna is available on a free tier for building and deploying agents, with paid plans offering expanded usage limits, additional channels, and advanced features.

Average Rating: 5.0/5.0

Total Reviews: 39

Pathline

Prokeep

Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 8,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue. Grow your distribution business. Build stronger customer relationships. Increase workforce productivity. All with Prokeep's Customer Experience Management Software built specifically for distributors to thrive in modern markets. Prokeep: - is used by distributors in 50 states, 10 provinces, and 2 territories. - 11+ million conversations go through Prokeep - 82% of conversations in Prokeep lead to sales or relate to revenue - saves 9 hours per employee each month - saves $3,000 in contractor discrepancies per user per month With Prokeep you will centralize communications to make ordering more efficient, connect your 3rd party systems to create operations automation, and use customer insights to deliver more engagement and make more money. Interested in learning more? Book a demo today! SUBSCRIBE TO THE PROKEEP POST: https://blog.prokeep.com/ BOOK A DEMO: https://www.prokeep.com/demo SOCIALS: Linkedin - https://www.linkedin.com/company/2234... Twitter - https://twitter.com/prokeephq Facebook - https://www.facebook.com/prokeephq

Average Rating: 4.6/5.0

Total Reviews: 30

replya

replya is customer communication software that unifies WhatsApp, Instagram, and email messages into a single inbox. Incoming messages are converted into tickets with statuses like open, in progress, and resolved, while retaining their original channel identifiers. The platform enables team collaboration with shared inboxes and assignment protocols to avoid duplicate responses. Custom folders and access permissions help organize and streamline communications by criteria like location or department. Features include full communication histories, notes, tags, and segmentation. Automation options include rule-based flows for tasks like routing and an AI agent trained on company FAQs to handle routine queries and escalate complex issues. Marketing tools support targeted messaging based on customer segments, with consent tracking for compliance. Native integrations with platforms like HubSpot and Calendly enhance functionality, while the software adheres to data protection standards.

Request Tracker

Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.

Average Rating: 3.8/5.0

Total Reviews: 9

Sedna

Sektra AI

Sektra AI brings your team’s Gmail, Outlook, and WhatsApp into one intelligent workspace with a shared memory of every client relationship and conversation. It keeps track of promises, open questions, follow-ups, and important context, so nothing gets lost and your team always knows what happened and what needs to happen next. With Sektra, you can turn intent into action. Tell your AI assistant what needs to get done, and it can act on your behalf by drafting and sending responses, following up with clients, and helping move conversations forward without requiring you to manage every step manually. Sektra also prioritises your day based on consequence, surfaces the conversations that need attention, and alerts you when important accounts have gone quiet. Think of Sektra as an AI teammate that remembers everything, understands the context behind every relationship, and helps your team get the right things done at the right time.

Sonny

Live chat, email, and more flow into a single inbox. Unlimited agents, unlimited conversations, one flat price.