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Best Session Replay Software with Search Box Capabilities
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-c
Users
- Product Manager
- Senior Product Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 44% Mid-Market
- 38% Small-Business
Fullstory Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
34
Ease of Use
33
Insights
26
Helpful
24
Session Replay
21
Cons
Learning Curve
18
Limitations
13
Expensive
10
Difficulty
9
Steep Learning Curve
9
Fullstory features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.5
Frustration Tracking
Average: 8.2
8.2
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.4
Seller Details
HQ Location
Atlanta, GATwitter
@fullstory4,915 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their
Users
- Digital Analyst
- Product Owner
Industries
- Financial Services
- Insurance
Market Segment
- 77% Enterprise
- 18% Mid-Market
Glassbox Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
210
Session Replay
190
Insights
174
Helpful
132
Customer Understanding
122
Cons
Session Issues
70
Not Intuitive
65
Session Management
62
Learning Curve
61
Missing Features
54
Glassbox features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.8
Frustration Tracking
Average: 8.2
9.8
Search Box
Average: 8.0
9.8
Error and Bug Tracking
Average: 8.4
Seller Details
HQ Location
LondonTwitter
@GlassboxDigital1,825 Twitter followers
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Financial Services
Market Segment
- 69% Enterprise
- 23% Mid-Market
Dynatrace Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
39
Ease of Use
38
Monitoring
35
Analytics
32
Features
31
Cons
Learning Curve
31
Learning Difficulty
22
Expensive
21
Complex Configuration
18
Complexity
15
Dynatrace features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.3
Frustration Tracking
Average: 8.2
8.4
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@Dynatrace18,643 Twitter followers
Ownership
NYSE: DT
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha
Users
- CEO
- Owner
Industries
- Marketing and Advertising
- Computer Software
Market Segment
- 68% Small-Business
- 23% Mid-Market
Mouseflow Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
56
Insights
38
Heatmaps
29
Session Replay
27
Easy Setup
26
Cons
Missing Features
18
Limitations
14
Expensive
12
Session Management
11
Data Inaccuracy
10
Mouseflow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
7.8
Search Box
Average: 8.0
7.7
Error and Bug Tracking
Average: 8.4
Seller Details
HQ Location
Copenhagen, DenmarkTwitter
@mouseflow1,753 Twitter followers
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easil
Users
- CEO
- Owner
Industries
- Computer Software
- Marketing and Advertising
Market Segment
- 85% Small-Business
- 12% Mid-Market
Smartlook Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Insights
4
User Interface
3
Analytics
2
Customization
2
Cons
Frustration
2
Cluttered Interface
1
Complex Features
1
Dashboard Issues
1
Data Retention
1
Smartlook features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.4
Frustration Tracking
Average: 8.2
8.4
Search Box
Average: 8.0
8.4
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@Cisco721,631 Twitter followers
Ownership
NASDAQ:CSCO
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all?
Users
No information available
Industries
- Telecommunications
- Insurance
Market Segment
- 50% Enterprise
- 36% Mid-Market
Medallia Digital Experience Analytics (DXA) Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
1
Communication
1
Ease of Use
1
Feature Variety
1
Filtering Options
1
Cons
Capture Issues
1
Complex Configuration
1
Complex Features
1
Complexity
1
Complex Querying
1
Medallia Digital Experience Analytics (DXA) features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
7.7
Frustration Tracking
Average: 8.2
7.7
Search Box
Average: 8.0
8.1
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@Medallia12,274 Twitter followers
Phone
650-321-3000
Entry Level Price:Starting at $139.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Find the unmet needs of your website visitors with VWO Insights - Web. Our powerful and precise behavior analytics engine, VWO Insights - Web, helps you identify bottlenecks and opportunities in you
Users
No information available
Industries
- Marketing and Advertising
- Internet
Market Segment
- 52% Mid-Market
- 33% Small-Business
VWO Insights - Web Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Features
2
AI Integration
1
Analytics
1
Automation
1
Cons
Limited Features
2
Complexity Issues
1
Customization Difficulty
1
Expensive
1
Filtering Issues
1
VWO Insights - Web features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
6.2
Frustration Tracking
Average: 8.2
5.0
Search Box
Average: 8.0
4.6
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@wingify7,364 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter
Users
- Product Manager
Industries
- Retail
- Telecommunications
Market Segment
- 63% Enterprise
- 25% Mid-Market
Quantum Metric Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
15
Ease of Use
13
Session Replay
10
Analytics
8
Easy Setup
6
Cons
Learning Curve
8
Steep Learning Curve
7
Search Difficulty
6
Session Management
6
Replay Issues
5
Quantum Metric features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
8.6
Frustration Tracking
Average: 8.2
8.4
Search Box
Average: 8.0
8.7
Error and Bug Tracking
Average: 8.4
Seller Details
HQ Location
Colorado Springs, Colorado, United StatesTwitter
@quantummetric677 Twitter followers
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Zoho PageSense is a conversion optimization and personalization platform, designed to boost website conversions and revenue by tracking the visitor journey. The platform combines the power of web anal
Users
No information available
Industries
- Marketing and Advertising
Market Segment
- 55% Small-Business
- 26% Mid-Market
Zoho PageSense Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Capabilities
1
Centralization Management
1
Customization
1
Ease of Use
1
Feature Enhancement
1
Cons
Communication Delays
1
Data Delays
1
Delays
1
Inadequate Analytics
1
Integration Issues
1
Zoho PageSense features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
9.0
Frustration Tracking
Average: 8.2
8.7
Search Box
Average: 8.0
8.3
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@Zoho137,088 Twitter followers
Phone
+1 (888) 900-9646 
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a
Users
No information available
Industries
- Telecommunications
- Financial Services
Market Segment
- 65% Enterprise
- 22% Small-Business
Tealeaf by Acoustic features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
8.3
Search Box
Average: 8.0
7.9
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@GoAcoustic64,363 Twitter followers
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
LiveSession redefines product analytics for all types of teams. Offering essential tools you can expect from leading analytics providers, now available to everyone. – whether experienced product teams
Users
No information available
Industries
- Computer Software
- Marketing and Advertising
Market Segment
- 67% Small-Business
- 33% Mid-Market
LiveSession Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
1
Ease of Use
1
Easy Integrations
1
Functionality
1
Recording
1
Cons
Limited Features
1
Price Increase
1
LiveSession features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.6
Frustration Tracking
Average: 8.2
7.9
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.4
Seller Details
Twitter
@LiveSessionHQ150 Twitter followers
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