Best Retail Management Software

How Many Retail Management Software Products Does G2 Track?

Total Products under this Category: 410

Category Stats (Sep 2026)

  • Average Rating: 4.23/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Epos Now (+2.92%) - Among all products in this category, Epos Now recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Retail Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 3,000+ Authentic Reviews
  • 410+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Retail Management Software

G2 Grid® for Retail Management Software plotting products by satisfaction and market presence

Highlighted products: Square Point of Sale, Shopify POS, Epos Now, KORONA POS, LS Retail, Delightree, Celerant Technology, and Wooqer.

Underlying data: [Grid® JSON](https://www.g2.com/categories/retail-management-software/grids.json?focus%5B%5D=square-point-of-sale&focus%5B%5D=shopify-shopify-pos&focus%5B%5D=epos-now&focus%5B%5D=korona-pos&focus%5B%5D=ls-retail&focus%5B%5D=delightree&focus%5B%5D=celerant-technology&focus%5B%5D=wooqer)

Square Point of Sale

Square Point of Sale is a powerful, flexible POS system built for every kind of business—from restaurants and retailers to salons and professional services. With Square POS, you can manage your entire operation from one place. Accept payments in person, online, or on the go. Track sales, inventory, and customer preferences in real time, and use built-in analytics to understand how your business is performing across every location and channel. Tailored solutions of every business. Square POS includes seven industry modes: Quick Service, Full Service, Bar, Retail, Bookings, Services, and Standard. Each mode includes features designed for your business type, including order management, KDS, and pre-authorized tabs for restaurants, appointment scheduling for beauty providers, invoices and estimates for service professionals, and inventory and vendor management for retailers. A POS that grows with your business. As your business evolves, Square POS adapts with you. Easily switch modes, add locations, or manage multiple concepts within one app. Square hardware works across every mode, from countertop setups to mobile readers, so you can take payments wherever your customers are. Simplify your operations. Square combines payments, hardware, and software in one unified platform. Accept all major payment types, including tap, chip, swipe, and digital wallets like Apple Pay and Google Pay. Get paid as soon as the next business day, with transparent pricing, no hidden fees, and no long-term contracts. Insights and tools that drive growth. Square POS includes built-in reports that track sales, customers, staff, and inventory in real time. Square AI delivers smart insights to help you make more informed business decisions. And with integrated tools like Square Marketing, Payroll, Banking, and Square Online, you can manage your entire business from one connected platform. Get started in minutes. Square POS is free to download and simple to set up. Train your team quickly and start accepting payments right away. Explore advanced features with a 30-day free trial, and upgrade anytime. Transparent pricing means you always know what you’ll pay—with no contracts or surprises.

Average Rating: 4.6/5.0

Total Reviews: 1,184

How Do G2 Users Rate Square Point of Sale?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.6/10)
  • Ease of Use: 9.4/10 (Category avg: 8.5/10)
  • Ease of Admin: 9.2/10 (Category avg: 8.4/10)
  • Quality of Support: 8.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Square Point of Sale?

  • Seller: Block
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Oakland, California
  • Twitter: @Square
    309,691 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11,860 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Business Owner
  • Top Industries: Retail, Food & Beverages
  • Company Size: 89% Small, 7% Medium

What Do G2 Reviewers Say About Square Point of Sale?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Square Point of Sale, appreciating its simple setup and intuitive interface.
  • Users appreciate the easy payment processing of Square Point of Sale, making transactions simple and efficient across devices.
  • Users appreciate the robust reporting tools of Square Point of Sale, enabling smarter business decisions with ease.
  • Users love the ease of use of Square Point of Sale, making it perfect for beginners and efficient for all.
  • Users highlight the simple setup of Square Point of Sale, appreciating its quick and seamless integration process.
Cons
  • Users express concern over high fees, which can accumulate and impact the cost-effectiveness of Square Point of Sale.
  • Users find the fees to be overly expensive, particularly for credit card processing and integrations with QBO.
  • Users find the access limitations frustrating, especially with connectivity issues impacting overall functionality and usability.
  • Users find the missing features of Square Point of Sale limit its effectiveness for e-commerce and usability.
  • Users report payment issues with Square Point of Sale, citing high fees and slow account verification processes.

What Are Recent G2 Reviews of Square Point of Sale?

What Are G2 Users Discussing About Square Point of Sale?

Shopify POS

Shopify POS is the best point-of-sale solution for retailers who sell in-store and online. Shopify POS brings in-store and online sales together, so you can create the seamless shopping experiences today's customers expect, increase sales, and drastically streamline operations. Our all-in-one POS offers hardware, payments, and software, built to support any type of retail environment. Built on the world's leading commerce platform, Shopify POS makes it easy to expand to new retail locations, international markets, and online channels. Shopify POS is trusted by major retailers like Alo Yoga, Vuori, and Glossier.

Average Rating: 4.4/5.0

Total Reviews: 354

How Do G2 Users Rate Shopify POS?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.6/10)
  • Ease of Use: 8.8/10 (Category avg: 8.5/10)
  • Ease of Admin: 8.9/10 (Category avg: 8.4/10)
  • Quality of Support: 8.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Shopify POS?

  • Seller: Shopify
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Ottawa, ON
  • Twitter: @Shopify
    450,909 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29,875 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Manager
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 75% Small, 16% Medium

What Do G2 Reviewers Say About Shopify POS?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Shopify POS, allowing for seamless management and efficient operations.
  • Users appreciate the synchronized inventory management of Shopify POS, simplifying order tracking for both online and in-store sales.
  • Users value the seamless integration of Shopify POS for effortless online and offline sales management.
  • Users praise the easy setup of Shopify POS, allowing quick integration and hassle-free account management.
  • Users appreciate the seamless order management of Shopify POS, effectively integrating in-person and online sales.
Cons
  • Users find Shopify POS to be expensive, particularly regarding high delivery costs and premium features requiring costly plans.
  • Users express concern over limited features in Shopify POS, noting restrictions and missing options in lower-tier plans.
  • Users find the lack of customization in Shopify POS restrictive, hindering tailored experiences and optimal usability.
  • Users find the limited customization options frustrating, wishing for more flexibility in design and features.
  • Users experience connectivity issues with Shopify POS, highlighting limitations during offline transactions and slow performance without internet.

What Are Recent G2 Reviews of Shopify POS?

What Are G2 Users Discussing About Shopify POS?

Epos Now

Epos Now is a leading point of sale (POS) provider empowering retail and hospitality businesses worldwide. Our cloud-based POS system, card machines, and embedded finance services help you take payments, manage inventory, and grow with 100+ app integrations. Founded to simplify business, Epos Now delivers fast setup, real-time reporting, and seamless payment solutions all in one platform built for small businesses and enterprises alike.

Average Rating: 4.6/5.0

Total Reviews: 26

How Do G2 Users Rate Epos Now?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.6/10)
  • Ease of Use: 9.5/10 (Category avg: 8.5/10)
  • Ease of Admin: 9.2/10 (Category avg: 8.4/10)
  • Quality of Support: 9.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Epos Now?

  • Seller: EposNow.com
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Norwich, Norfolk
  • Twitter: @EposNow
    16,543 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    465 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director
  • Top Industries: Retail
  • Company Size: 81% Small, 15% Medium

What Are Recent G2 Reviews of Epos Now?

What Are G2 Users Discussing About Epos Now?

KORONA POS

KORONA POS is a cloud-based point of sale (POS) solution designed to assist retailers, quick-service dining establishments, and ticketing businesses in automating their operations, gaining insights into performance metrics, and effectively scaling their operations. This comprehensive system is tailored to meet the diverse needs of various business types, ensuring that users can streamline their processes and enhance customer experiences. The target audience for KORONA POS includes small to medium-sized businesses that require a flexible and efficient POS system. Its user-friendly interface allows for easy navigation and customization, making it accessible for staff at all levels of technical expertise. Retailers can benefit from the software's ability to create tailored button layouts, modify pricing, and add product descriptions and images, which enhances the checkout experience. Additionally, the system supports different user permissions and automated prompts, allowing for a more organized and efficient workflow. KORONA POS offers a robust back-end management system known as KORONA Studio, which is equipped with a variety of features essential for effective business management. Merchants can take advantage of advanced inventory management tools, custom sales reporting, and key performance indicator (KPI) tracking. The software also includes employee management capabilities, vendor relations, gift card management, and promotional tools. Notably, KORONA POS supports self-checkout solutions and integrates seamlessly with modern payment options, eCommerce platforms, accounting software, payroll systems, and customer relationship management (CRM) applications. The open API allows for further customization and integration, enabling businesses to tailor the system to their specific needs. As a subscription-based service, KORONA POS charges based on the number of terminals used, which includes automated updates and comprehensive customer support without hidden fees. The cloud infrastructure ensures that users receive quarterly updates with new features and integrations, keeping their systems current and efficient. Additionally, KORONA POS is compatible with existing hardware that operates on Windows or Linux, providing flexibility for businesses looking to implement the system without significant upfront investment in new equipment. Customer support is a key component of the KORONA POS experience, with assistance available via phone, chat, and email. Emergency support is accessible 24/7, ensuring that businesses can resolve issues quickly and minimize downtime. Comprehensive resources, including an in-depth product manual and video tutorials on their YouTube channel, further empower users to maximize the potential of the KORONA POS system. This combination of features and support makes KORONA POS a valuable tool for businesses aiming to enhance their operational efficiency and customer satisfaction.

Average Rating: 4.7/5.0

Total Reviews: 72

How Do G2 Users Rate KORONA POS?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.6/10)
  • Ease of Use: 8.9/10 (Category avg: 8.5/10)
  • Ease of Admin: 8.1/10 (Category avg: 8.4/10)
  • Quality of Support: 9.5/10 (Category avg: 8.1/10)

Who Is the Company Behind KORONA POS?

  • Seller: COMBASE USA
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Las Vegas, NV
  • Twitter: @CombaseUSA
    490 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager, Owner
  • Top Industries: Retail, Computer Software
  • Company Size: 42% Medium, 40% Small

What Do G2 Reviewers Say About KORONA POS?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive customer support of KORONA POS, always helpful and quick to resolve issues.
  • Users value the ease of use of KORONA POS, praising its simple setup and intuitive interface for new users.
  • Users value the efficiency of KORONA POS, praising its quick setup and responsive cloud-based system for effective management.
  • Users value the smooth transition and stability of KORONA POS, enabling effective management and real-time insights.
  • Users appreciate the reliable performance of KORONA POS, enjoying seamless operation and effective inventory management.
Cons
  • Users face a difficult learning curve with KORONA POS, making it challenging for new users to get started.
  • Users note the limited customization options in KORONA POS, which restricts their ability to tailor the system effectively.
  • Users are frustrated with the limited features of KORONA POS, affecting usability and adaptability to their needs.
  • Users experience slow performance due to technical glitches, complex setups, and unwelcome software updates affecting functionality.
  • Users find the UX outdated and cumbersome, hindering efficiency and complicating the learning process for new users.

What Are Recent G2 Reviews of KORONA POS?

What Are G2 Users Discussing About KORONA POS?

LS Retail

LS Central is a global POS and retail operations platform designed for mid-market and enterprise retailers that require advanced functionality, real-time operational control, and the ability to scale across locations, countries, and channels. It combines POS, inventory, pricing and promotions, loyalty, eCommerce, workforce management, analytics, and financial operations in one platform, enabling teams to work from a shared, reliable operational data foundation. The platform is best suited for established retail businesses, including mid-sized single-store operations with complex processes as well as multi-store and international retail chains. LS Central is not designed for small, low-volume retailers or simple point-of-sale needs, but for organizations where operational efficiency, data accuracy, and system integration are business-critical. LS Central acts as a standardized POS and retail operations layer while integrating seamlessly into existing IT environments. It is ERP-, hardware-, and payment service provider-agnostic, allowing retailers to preserve current investments and avoid forced re-platforming. LS Central offers native integration with Microsoft Dynamics 365 Business Central and connects to enterprise ERP systems such as SAP S/4HANA, Oracle, and Microsoft Dynamics through CentralConnect, a dedicated integration framework delivered and supported by LS Retail. This integration-first architecture allows retailers to standardize store operations globally while keeping their chosen ERP, financial systems, and payment infrastructure in place. It also reduces long-term integration complexity as retail operations evolve, new channels are added, or new markets are entered. LS Central follows a modular, composable design, enabling retailers to adopt only the capabilities they need and extend functionality over time. Retailers can deploy global templates for consistent processes while configuring local rules for taxation, pricing, currencies, and regulatory compliance. The intuitive user interface supports daily operational use by store associates, managers, and head office teams, enabling consistent execution and faster onboarding across locations. The platform supports a wide range of retail scenarios, including staffed checkout, self-checkout, mobile POS, eCommerce, and centralized head-office operations. All transactions, inventory movements, prices, promotions, customer interactions, staff hours, and financial data are kept in sync in real time across channels and locations. LS Central also includes AI-enhanced capabilities that support data-driven decision-making across retail operations. These capabilities provide insights, trend analysis, and automation support in areas such as demand forecasting, inventory optimization, promotion performance, and operational reporting. AI features are designed to augment human decision-making, helping teams act faster and more confidently based on accurate, up-to-date data. With this level of operational visibility, retailers can: - Balance inventory across stores to reduce stockouts and excess inventory - Measure promotion performance as transactions occur - Understand customer behavior across channels to support targeted loyalty strategies - Align staffing and payroll with actual demand - Monitor revenue, costs, and profitability without relying on overnight batch processing By reducing manual processes and closing data gaps between store operations and head office, LS Central helps retailers maintain control as they grow. Whether supporting a high-volume single store or a global retail network, the platform enables consistent operations, localized flexibility, and informed decision-making. LS Central is well suited for retailers with significant operational complexity and scale, typically operating with annual revenues in the mid-market and enterprise range, who require a future-ready POS standard that integrates into sophisticated enterprise environments and evolves alongside their business.

Average Rating: 4.4/5.0

Total Reviews: 71

How Do G2 Users Rate LS Retail?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 8.6/10)
  • Ease of Use: 8.3/10 (Category avg: 8.5/10)
  • Ease of Admin: 7.8/10 (Category avg: 8.4/10)
  • Quality of Support: 7.2/10 (Category avg: 8.1/10)

Who Is the Company Behind LS Retail?

  • Seller: LS Retail
  • Company Website:
  • HQ Location: Kopavogur, Iceland
  • LinkedIn® Page: www.linkedin.com
    340 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Retail
  • Company Size: 56% Medium, 29% Small

What Are Recent G2 Reviews of LS Retail?

What Are G2 Users Discussing About LS Retail?

Delightree

Delightree is a AI-powered all-in-one franchise management platform designed to revolutionize how multi-unit brands operate. With an intuitive interface and robust features tailored for franchise systems, Delightree provides tools to centralize tasks, manage compliance, train teams, and monitor performance—all from a single, unified platform. Key Features Built for Franchisors: • Knowledge Base: Centralize your training materials, SOPs, and critical documents for instant access, turning even your newest franchisees into operational experts. • AI Search: Provide 24/7 self-service knowledge to your franchisees. Answer any operational question in seconds, powered by secure, in-platform AI. • Training: Deliver engaging, bite-sized learning modules that inspire and educate your team while maintaining joint-employer compliance. • Task Management: Streamline workflows with mobile-friendly tools that ensure nothing slips through the cracks. • Audits: Revolutionize compliance with visual proof tools and customizable scorecards that keep your brand standards sharp. • Forms & Checklists: Digitize and automate essential processes to ensure consistency and accountability. • Location Launcher: Accelerate new location openings with a structured, stress-free process that simplifies all of your opening tasks, from FDD signing to Grand Opening. • Reports & Analytics: Visualize your entire franchise ecosystem in one place. Whether it's compliance metrics, revenue trends, or training completion, gain insights that drive impactful actions. At its core, Delightree solves the biggest pain points for franchisors and multi-unit brands: operational inefficiencies, inconsistent processes, and the challenge of scaling without sacrificing quality. By unifying fragmented systems into one seamless platform, Delightree saves time, reduces administrative burdens, and improves franchisee satisfaction. With Delightree, franchise leaders can focus on growth and innovation while ensuring their teams have the tools and support to succeed.

Average Rating: 4.6/5.0

Total Reviews: 14

How Do G2 Users Rate Delightree?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.5/10)
  • Ease of Admin: 9.3/10 (Category avg: 8.4/10)
  • Quality of Support: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Delightree?

  • Seller: Delightree
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • Twitter: @delightreeHQ
    57 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    75 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 64% Medium, 36% Small

What Are Recent G2 Reviews of Delightree?

Celerant Technology

Celerant Technology is a provider of omnichannel retail software, offering fully integrated point-of-sale (POS), eCommerce, inventory management, and business analytics solutions. Designed for retailers of all sizes, Celerant’s platforms empower businesses to unify their sales channels, streamline operations, and make data-driven decisions that drive growth. Celerant delivers two core retail management systems—Cumulus Retail and Stratus Enterprise—each tailored to different business scales and operational needs.

Average Rating: 3.7/5.0

Total Reviews: 13

How Do G2 Users Rate Celerant Technology?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.6/10)
  • Ease of Use: 8.5/10 (Category avg: 8.5/10)
  • Ease of Admin: 9.7/10 (Category avg: 8.4/10)
  • Quality of Support: 8.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Celerant Technology?

  • Seller: Celerant Technology
  • Year Founded: 1999
  • HQ Location: Staten Island, NY
  • Twitter: @CelerantTech
    911 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    239 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 69% Medium, 31% Large

What Do G2 Reviewers Say About Celerant Technology?

AI-generated summary from verified user reviews

Pros
  • Users commend the helpful and knowledgeable customer support from Celerant Technology, enhancing their overall experience.
  • Users appreciate the flexibility and comprehensive support of Celerant Technology, enhancing their business management experience.
  • Users value the flexible integrations of Celerant Technology, enabling effective business management from anywhere.
  • Users value the mobile compatibility of Celerant Technology, allowing them to manage businesses from anywhere.
  • Users value the flexibility and support of Celerant Technology, enabling effective business management and continuous feature enhancements.

What Are Recent G2 Reviews of Celerant Technology?

What Are G2 Users Discussing About Celerant Technology?

Wooqer

Wooqer is your One App for All Ops, helping businesses set expectations, share guidelines, measure compliance, and hold teams accountable. Wooqer helps you create the most consistent experience for customers in-store. Based out of San Jose, California, United States, Wooqer's real-time, mobile-first app and creator tools are purpose-built to empower retail leaders communicate expectations end to end, turn them into processes their teams actually follow, train store staff to execute them, and get the visibility to make faster decisions store by store. Brands like Majid Al Futtaim Lifestyle, Skechers, Nike, Levi's, Americana KFC, and 400 others power their stores using Wooqer. 140,000+ retail stores & restaurants use Wooqer in 80+ countries to share guidelines, set expectations, measure compliance, and build accountability amongst 370,000+ users in 7+ languages, leading to top-line and bottom-line impact.

Average Rating: 4.7/5.0

Total Reviews: 46

How Do G2 Users Rate Wooqer?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.6/10)
  • Ease of Use: 8.6/10 (Category avg: 8.5/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.4/10)
  • Quality of Support: 8.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Wooqer?

  • Seller: WOAS Inc.
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®
  • Ownership: Woas Inc.
  • Phone: +1 (408) 528-2721

Who Uses This Product?

  • Top Industries: Retail, Food & Beverages
  • Company Size: 46% Medium, 29% Large

What Do G2 Reviewers Say About Wooqer?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Wooqer, finding it simple to operate and efficient for daily tasks.
  • Users value the all-in-one platform of Wooqer for enhancing compliance and efficiency in retail operations.
  • Users value the real-time tracking and reporting in Wooqer, enhancing compliance and operational efficiency in retail.
  • Users value the centralized management of operations in Wooqer, enhancing compliance and efficiency in retail tasks.
  • Users value the customizability of Wooqer, enhancing their ability to efficiently manage retail operations and workflows.
Cons
  • Users highlight the poor customer support in Wooqer, feeling it lacks quality relative to the product itself.

What Are Recent G2 Reviews of Wooqer?

What Are G2 Users Discussing About Wooqer?

iVend Retail

iVend Retail by CitiXsys is an integrated Point of sale software application delivered on cloud. Our SaaS platform empowers retailers to provide exceptional customer experiences throughout the entire shopper journey. iVend Retail includes complete infrastructure and application management solutions for head-office, backoffice and customer-facing operations with software modules for point of sale (POS), mobile POS, customer loyalty, retail reporting and analytics with out-of-the-box integrations to Magento Commerce, Shopify, Sage 300cloud and X3, Microsoft Dynamics 365 Business Central, SAP Business One, S/4HANA and SAP IS-Retail.

Average Rating: 4.7/5.0

Total Reviews: 11

How Do G2 Users Rate iVend Retail?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.5/10)
  • Ease of Admin: 9.0/10 (Category avg: 8.4/10)
  • Quality of Support: 8.0/10 (Category avg: 8.1/10)

Who Is the Company Behind iVend Retail?

  • Seller: CitiXsys
  • Year Founded: 2002
  • HQ Location: New York
  • Twitter: @iVendRetail
    1,422 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    180 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 64% Medium, 18% Large

What Do G2 Reviewers Say About iVend Retail?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless SAP integration of iVend Retail, enhancing centralized control and consistent performance.
  • Users praise the seamless SAP integration and modular scalability, enhancing stability and performance in iVend Retail.
  • Users highlight the seamless SAP integration, appreciating the stability and responsive support throughout their experience.
  • Users value the system's reliability, noting its consistent performance and responsive support across all stores.
  • Users value the time efficiency of iVend Retail, benefiting from seamless integration and consistent performance.
Cons
  • Users find the UI lacking intuitiveness, making it challenging for non-technical business users to navigate effectively.

What Are Recent G2 Reviews of iVend Retail?

What Are G2 Users Discussing About iVend Retail?

Epicor Eagle

Elevate Your Business with Epicor Eagle Epicor offers the most comprehensive, scalable, and proven point-of-sale and retail management solutions on the market. Backed by over 50 years of retail and technology experience, retailers in over 8,000 locations choose Epicor to help grow their business, increase revenue and profits, boost operational efficiencies, and accelerate customer retention.

Average Rating: 3.9/5.0

Total Reviews: 18

How Do G2 Users Rate Epicor Eagle?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.6/10)
  • Ease of Use: 8.5/10 (Category avg: 8.5/10)
  • Ease of Admin: 8.1/10 (Category avg: 8.4/10)
  • Quality of Support: 6.8/10 (Category avg: 8.1/10)

Who Is the Company Behind Epicor Eagle?

  • Seller: Epicor
  • Year Founded: 1972
  • HQ Location: Austin, TX
  • Twitter: @Epicor
    9,286 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,154 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 44% Small, 33% Medium

What Are Recent G2 Reviews of Epicor Eagle?

What Are G2 Users Discussing About Epicor Eagle?

RepairShopr

With essentials like POS, CRM, ticketing, and integrated billing, plus powerful extras like built-in marketing and reporting tools, RepairShopr is the most complete repair shop business platform available. Check out our video to learn more: https://youtu.be/1qLuy3-JUIE

Average Rating: 4.6/5.0

Total Reviews: 26

How Do G2 Users Rate RepairShopr?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.6/10)
  • Ease of Use: 8.8/10 (Category avg: 8.5/10)
  • Ease of Admin: 7.6/10 (Category avg: 8.4/10)
  • Quality of Support: 8.6/10 (Category avg: 8.1/10)

Who Is the Company Behind RepairShopr?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 85% Small, 11% Medium

What Are Recent G2 Reviews of RepairShopr?

What Are G2 Users Discussing About RepairShopr?

Agiliron

POS, Inventory Management & E-Commerce Solutions. Agiliron is an all-in-one software suite which allows you to manage all orders, inventory and CRM records, from all channels, in one place.

Average Rating: 4.2/5.0

Total Reviews: 29

How Do G2 Users Rate Agiliron?

  • Has the product been a good partner in doing business?: 7.0/10 (Category avg: 8.6/10)
  • Ease of Use: 7.3/10 (Category avg: 8.5/10)
  • Ease of Admin: 6.8/10 (Category avg: 8.4/10)
  • Quality of Support: 8.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Agiliron?

  • Seller: Agiliron
  • Year Founded: 2007
  • HQ Location: Portland, OR
  • Twitter: @agiliron
    287 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Wholesale
  • Company Size: 93% Small, 7% Medium

What Do G2 Reviewers Say About Agiliron?

AI-generated summary from verified user reviews

Pros
  • Users commend Agiliron's exceptional customer support, highlighting quick responses and helpful assistance throughout their experience.
  • Users find Agiliron to be highly user-friendly, with excellent onboarding and an intuitive interface for business management.
  • Users value Agiliron's excellent customer support, appreciating quick responses and dedicated assistance throughout their experience.
  • Users highlight Agiliron's affordability, finding it to be a cost-effective solution for comprehensive business management needs.
  • Users appreciate the accommodating business support of Agiliron, which adapts well to unique retail processes.
Cons
  • Users dislike the inability to change orders to invoices from the shipping log, which complicates the workflow.
  • Users find the limited customization of Agiliron challenging, but support is helping to improve functionality.
  • Users find some of the lookup functions too rigid and hope for improvements to enhance usability.
  • Users are frustrated by the inability to change orders to invoices directly from the shipping log, complicating order management.
  • Users find it frustrating that they cannot change orders to invoices from the shipping log, impacting their workflow.

What Are Recent G2 Reviews of Agiliron?

What Are G2 Users Discussing About Agiliron?

Rain Retail

ALL THE FEATURES YOU NEED Integrated into Rain's all-in-one system. CLOUD-BASED POINT OF SALE Manage inventory and make sales from any location, all you need is an Internet connection, Wi-Fi, or a mobile hotspot. E-COMMERCE Integrated POS & E-Commerce ensures that in-store and online inventory levels are always updated. RENTALS Rentals are integrated with your point of sale, so you can view and manage all aspects of rental transactions, from start to finish. SERVICES & REPAIRS Detailed service tracking synchs with your POS, allowing you to view and manage every service and repair, with automated notification sent to customers when work is completed. CLASS MANAGEMENT Convenient online class sign-up. Once a customer pays for your class, their seat is instantly reserved, and the number of available seats reduces. AUTOMATED MARKETING Send automated marketing emails and text notifications for new arrivals, top sellers, sale items, and upcoming classes. No need for third-party marketing services.

Average Rating: 4.3/5.0

Total Reviews: 30

How Do G2 Users Rate Rain Retail?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.6/10)
  • Ease of Use: 8.7/10 (Category avg: 8.5/10)
  • Ease of Admin: 9.1/10 (Category avg: 8.4/10)
  • Quality of Support: 8.8/10 (Category avg: 8.1/10)

Who Is the Company Behind Rain Retail?

  • Seller: Rain
  • Year Founded: 2008
  • HQ Location: Provo, Utah
  • Twitter: @Rain
    97,309 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Arts and Crafts, Retail
  • Company Size: 93% Small, 3% Large

What Are Recent G2 Reviews of Rain Retail?

What Are G2 Users Discussing About Rain Retail?

NCR Voyix Counterpoint

NCR Voyix Counterpoint is a comprehensive retail management system designed to streamline operations for businesses ranging from single-store retailers to multi-location enterprises. This feature-rich software offers real-time inventory management, a customizable point-of-sale (POS) interface, and instant access to critical data, enabling retailers to provide seamless customer experiences across various channels. Tailored to meet the unique needs of diverse retail sectors, Counterpoint empowers businesses to enhance efficiency, improve customer loyalty, and drive growth. Key Features and Functionality: - Inventory Management: Monitor stock levels in real-time across all locations, print labels, manage physical counts, and access key metrics to maintain optimal inventory control. - Point-of-Sale (POS): Utilize configurable touchscreens for efficient sales processing, including features like layaways and upsell prompts, while ensuring secure payment transactions. - Customer Loyalty and Tracking: Track customer purchase histories and preferences, enabling the implementation of loyalty programs that foster strong relationships and encourage repeat business. - Automated Purchasing: Streamline procurement with support for multiple vendors, smart reorder recommendations, and vendor credit tracking to optimize purchasing processes. - Marketing Data and Reporting: Leverage customer purchase insights to create targeted marketing campaigns and generate comprehensive reports on metrics such as turn rate, profitability, and daily sales, facilitating informed decision-making. Primary Value and Solutions Provided: NCR Voyix Counterpoint addresses the complex challenges faced by retailers by offering an integrated solution that enhances operational efficiency and customer engagement. By automating critical processes like inventory management and purchasing, businesses can reduce manual errors and save time. The system's robust POS capabilities ensure swift and secure transactions, while its customer loyalty features help build lasting relationships with shoppers. Additionally, the platform's advanced reporting and analytics tools provide valuable insights, enabling retailers to make data-driven decisions that drive profitability and growth.

Average Rating: 3.7/5.0

Total Reviews: 28

How Do G2 Users Rate NCR Voyix Counterpoint?

  • Has the product been a good partner in doing business?: 7.3/10 (Category avg: 8.6/10)
  • Ease of Use: 7.6/10 (Category avg: 8.5/10)
  • Ease of Admin: 6.3/10 (Category avg: 8.4/10)
  • Quality of Support: 7.0/10 (Category avg: 8.1/10)

Who Is the Company Behind NCR Voyix Counterpoint?

  • Seller: NCR Voyix
  • Year Founded: 1884
  • HQ Location: Atlanta, Georgia
  • LinkedIn® Page: www.linkedin.com
    8,011 employees on LinkedIn®
  • Ownership: NYSE: NCR
  • Total Revenue (USD mm): $6,207

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 48% Medium, 39% Small

What Do G2 Reviewers Say About NCR Voyix Counterpoint?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of NCR Voyix Counterpoint, enabling integration with various systems and versatile usage.
  • Users value the extensive customization and system integration capabilities of NCR Voyix Counterpoint for diverse applications.
Cons
  • Users report persistent technical issues with NCR Voyix Counterpoint, requiring frequent patches and slow responses from support.

What Are Recent G2 Reviews of NCR Voyix Counterpoint?

What Are G2 Users Discussing About NCR Voyix Counterpoint?

Retail Pro

Retail Pro is a retail management software platform with powerful POS, inventory, employee, and customer management, back office, and reporting capabilities.

Average Rating: 3.8/5.0

Total Reviews: 29

How Do G2 Users Rate Retail Pro?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.6/10)
  • Ease of Use: 7.9/10 (Category avg: 8.5/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.4/10)
  • Quality of Support: 7.8/10 (Category avg: 8.1/10)

Who Is the Company Behind Retail Pro?

Who Uses This Product?

  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 48% Medium, 30% Small

What Are Recent G2 Reviews of Retail Pro?

What Are G2 Users Discussing About Retail Pro?

Subhransu Sahu
SS
Researched and written by Subhransu Sahu
Updated October 3, 2024

Retail Management Software Topics

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Learn More About Retail Management Software

What is Retail Management Software?

Retail management software, also referred to as retail management systems (RMS), provides a retailer with various tools, all housed on one platform, to help run their store. RMS platforms can streamline day-to-day operations and help small retailers save time and energy by handling most store operations. It also helps boost sales and increase customer satisfaction through a better understanding of consumers, products, and services with respect to one’s store.

Since most of a retail management system’s functionality revolves around point of sale, much of the platform’s data is obtained from daily transactions. Inventory management features, for instance, are tied to the POS feature, updating inventory in real-time as sales are made. The main advantage of retail management software is the interconnectivity of all the different features, all of which help with the everyday chores associated with running a retail business.

What Types of Retail Management Software Exist?

There are mainly two types of retail management software currently used in this industry; on-premises and cloud-based. While both options offer some basic common features to manage store operation, the decision is always a question of deployment.

On-premises retail management software

On-premises retail management software, also known as legacy systems, are the most desired suite by retailers across the industry. They mainly consist of desktop computers and other pieces of hardware like a POS cash drawer, barcode scanner, receipt printer, etc., that can only be accessed on the infrastructure they’re deployed in. These systems are always locally installed and maintained on-site, with a huge IT infrastructure cost of running and maintaining it.

Cloud-based retail management software

Contrary to on-premises, cloud-based systems are the modern retail management software gaining massive traction in the industry. Cloud-based solutions are hosted on the vendor’s server and can be accessed in the store through software or an application on the computer or a mobile device. The product suites are usually sold under a subscription-based pricing model, and the vendor is responsible for providing all kinds of services and support to run it.

What are the Common Features of Retail Management Software?

Retail management software is an all-in-one tool with multiple features to offer. Here are some core features to help retailers find the best solution for their day-to-day operations:

Inventory management: Inventory management is crucial for all retailers, whether brick-and-mortar or online. Retail management systems can track inventory in real-time as sales are made through the POS feature of the platform. These solutions can also help purchase new inventory by tracking sales trends to ensure the business always has hot items in stock and does not over-purchase items just sitting on the shelf.

Point of sale (POS): Retail point-of-sale features are crucial for the retail industry. They allow retailers to exchange customers' money for their goods or services. POS features are where the most data is gathered, as it is where customer data and inventory data collide. Retailers can see which customers are buying what products, providing information to help a business grow.

Loyalty management: The goal of any business is to attract more customers, and for a retail business, that includes attracting repeat customers. Loyalty management features can help retailers set up a program that uses incentives to attract repeat business or entice lapsed customers to return. Often this takes the form of point systems (points are accrued by making purchases) or gift vouchers.

Analytics: Accurate data is essential for every industry, including retail. Since retail management platforms deal with almost every aspect of a retail business, they can collect data from the various corners of their business and create an analytics dashboard that provides a clear picture of its performance. With this data and analysis, retailers can make informed decisions based on where they are performing well and where they need to improve.

Mobile functionality: With more and more technology moving to the mobile sphere, it’s only a matter of time until the retail industry does as well. Many retail management solutions are built to run on mobile devices such as tablets, providing mobile POS functionality anywhere inside or outside a store. This is extremely useful for e-commerce businesses that function entirely online. Customers and owners can then conduct business whenever and wherever they choose.

Marketing: Marketing is a surefire way to get people through the door, so many retail management software have marketing features. These features may help retailers manage their social media presence or create email campaigns.

Employee management: Retail businesses often have unique employment needs, particularly around the holiday rush. Employee management features can help retailers schedule their employees’ shifts and create onboarding timelines for new employees who need training. Given the large amount of data a retail management system collects, business owners and managers can ensure they have enough workers on the floor during busy periods.

What are the Benefits of Retail Management Software?

Retail management tools address the holistic need of the retail store and streamline core processes needed to excel in a retail business. Here are a few benefits of retail management systems:

Supply chain management: It helps manage the supply chain and provides real-time information on the available retail inventory in one place.

Finance and accounting: Retail management software helps manage finance and adhere to all accounting policies.

HR management: Human resource management can be conducted using the tool by tracking employee clock-ins, clock-outs, efficiency, and performance.

Sales tracking: It provides a standalone functionality to track sales, exchanges, and returns. It also serves as a central hub for maintaining sales data.

Reporting and analytics: Retail management tools also help in reporting and analytics. It provides valuable insights to analyze different store metrics and overall performance.

Who Uses Retail Management Software?

Department stores, specialty retailers, warehouse and convenience retailers, supermarkets, and hypermarkets use retail management software.

Store managers: Managers responsible for managing retail stores use these solutions to handle the daily tasks of customers, staff, sales, marketing, inventory control, and the overall retail environment.

Store cashiers: Store executives in charge of cash counters at retail stores use POS solutions to receive payments, issue receipts, and handle billing-related queries of customers.

Customers: Self-checkout is an emerging trend in the retail industry. A retail management system allows customers to check out by themselves, usually at sophisticated retail outlets. It also creates a better customer experience.

Challenges with Retail Management Software

Some common challenges faced by retailers using retail management software are: 

Software replacement: Switching from one software vendor to another could be troublesome. The biggest problem is the replacement cost or cost of opting for a new product. It also might affect the existing process and create bottlenecks. For new software or technology, store staff might face difficulties adapting to it, which could slow down store operations.

Product selection: Selecting the right RMS could be a little tricky. Retail management software is often compared to retail POS software, resulting in confusion because of similar feature offerings. Retail POS is one part of the massive retail management system, and buyers must carefully map the store's needs to the features offered in a system.

Internet connectivity: Most cloud-based retail management solutions become operational only through the Internet. Internet connectivity is not as substantial of an issue compared to the others mentioned above, but it can hinder the smooth operation of the store. Customers want a seamless checkout experience, and slow Internet means an increase in wait time, a considerable loss in money, and a bad reputation in the market.

How to Buy Retail Management Software

Requirements Gathering (RFI/RFP) for Retail Management Software

Retail management software offers features that cater to individual business needs. Understanding requirements is the most important thing in selecting the right set of tools. Opting for a retail POS system is a good idea if the requirement is only for general retail operations like billing or inventory checks. Whereas for tasks like point of sale (POS), customer relationship management (CRM), enterprise resource planning (ERP), order management, scheduling employee shifts, inventory management, customer loyalty programs, etc., RMS is the correct choice.

After understanding the requirements, the buyer can contact different vendors and ask for product-related information through RFP/RFIs. Upon receiving RFP/RFIs, the buyer needs to look at the features, pricing, and contract agreements to understand what problems the new system will solve. Buyers must carefully examine all relevant information and documents before opting for the vendor and product.

Compare Retail Management Software Products

Create a long list

A long list always helps select the right software from many products available for retail management. The buyer should remember to look at the existing software and prioritize asking what problem the new software can solve. A long list must consist of products that qualify metrics like required feature offerings, reviews and ratings from buyers, vendor add-ons, price points, and its overall reputation in the category.

Create a short list

A short list narrows down the options available on the long list. It is generally done by mapping existing requirements to the offerings of the software. A short list is generally created from a price point of view where the buyer selects a retail management system vendor as per the price quoted by the vendor, considering the product's budget.

Conduct demos

Software demos are crucial to understanding how compatible the product is with existing systems and processes. It helps meet the realistic expectations from the product. The buyer must consider asking the vendor to conduct a demo and involve an internal IT team or consultant before selecting and implementing the RMS in the business.

Selection of Retail Management Software

Choose a selection team

A team of department managers who will be using the software, IT personnel, or consultants is required for the selection process. Collaborative communication around different functionalities of the retail management solution and collecting individual feedback from the people involved help make a better decision. 

Negotiation

The negotiation process can happen upon receiving a price quote from the vendor. Depending on the available budget, the buyer can offer a price to the vendor considering all the RMS features or any add-ons. A successful negotiation means a courteous and constructive interaction that is a win-win for both parties.

Final decision

The final decision should be based on all the information collected, features offered, and price agreed by both parties involved in the purchasing process of the product.