Retail Pro Reviews & Product Details

Retail Pro Overview

What is Retail Pro?

Retail Pro is a retail management software platform with powerful POS, inventory, employee, and customer management, back office, and reporting capabilities.

Retail Pro Details
Website
Languages Supported
Arabic, German, Greek, English, French, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Thai, Vietnamese, Chinese (Simplified)
Product Description

Retail Pro is a retail management software platform with powerful POS, inventory, employee, and customer management, back office and reporting capabilities.

How do you position yourself against your competitors?

Retail Pro is a trusted, agile platform for retail of any scale. It is a proven solution for global retailers who need robust features, with local support everywhere for multiple currencies, taxations, and regional regulatory policies. Whether you operate as a franchise, corporate store, outlet, or multi-subsidiary retailer, you can overcome data fragmentation and configure Retail Pro to your exact workflow, branding, and business needs.

Retail Pro is customer-centric, consistent software that helps you build engaging experiences at all retail touch points. You can access every feature of Retail Pro from your back-office desktop computer, POS, sales floor kiosk, or any Apple, Android, or Windows mobile device.

You can leverage application program interfaces in Retail Pro to connect and share your retail data across your POS, e-commerce sites, loyalty, RFID, merchandising, clienteling, and any other kind of tool you use to make your business what it is.


Seller Details
Seller
Retail Pro International
Company Website
HQ Location
Folsom, CA
Twitter
@RetailProNews
3,565 Twitter followers
LinkedIn® Page
www.linkedin.com
365 employees on LinkedIn®
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Retail Pro Screenshots

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Retail Pro Reviews

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Digital Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We can send mails to our customers by the automated mood of this tool. We can make a different contact list on a single Mailchimp. Review collected by and hosted on G2.com.

What do you dislike?

We only have one mail that we can use to send templated emails to customers, and also have limited templates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can send emails to thousands of persons by just clicking. We get a template to send a email that is very useful for me cause it's very time taking and breaking my timelines. Review collected by and hosted on G2.com.

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Assistant Brand Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Retail Pro is a handy software to use as point of sale solution. In store level it provides a facility to register transaction and transfer the items one branch to the other. The staff can grant discounts within their allowed limit. If the stores on sale, prices can be updated to another price level and schedule it to be activated on certain date. It has comparatively clear interface where users can select the options they need without a hassle. Review collected by and hosted on G2.com.

What do you dislike?

You need to get vendor side support to implement the system and need to consider separate tool to import and create new items to the database. Additionally sometimes the polling from the store side will not complete and might need to do it manually again. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great point of sales solution which can cater to Retail industry. It has comprehensive set of tools and facilities to enhance its suitability to the retail industry. Companies need to form a strong service level agreement with the vendor so they can have good support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has all the features as point of sale system and helps to manage employee privileges according to authority level. It can produce well detailed reports. Staff can register sales faster which it suits both department stores and boutiques. Review collected by and hosted on G2.com.

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Sales Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Retails pro V9 provides end to end, point of sale facility with the great visibility on inventory management and shipment receiving. As a point of sale software it's extremely user friendly. Transaction recording speed is admirable. Functions like stock aging, shipment batch recording are extremely useful for organization operates on retail industry. Review collected by and hosted on G2.com.

What do you dislike?

The reporting module is extremely complected and highly technical. Customization of the reports always has to be consulted with the vendor company and pricing scheme is not suitable for every level of organizations. The software support services should be improved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It''s recommended to use the software for sales purpose. It provides user friendly interfaces for the sales staff while administrators can have complete control over the sales registered, inventory management, shipment receiving and pricing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The software is entirely used for sales purpose. At store level it has been configured as POS and the back end it used to update the shipments, maintain the inventory, update prices for the items and report generation. It help to control user access levels and segregation of duties who uses the software. Review collected by and hosted on G2.com.

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RPA Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Best about Rpro is that it's so flexible & light. Rpro is open and all the queries are easily available over the net. Rpro is easy and anyone can automate through its academy and lessons. Rpro has ease of use, ease of customization, ease of delivery. Rpro is the most preferred tool because of its simple and handy GUI. The GUI is the most important part of this tool because they simplify my work to much extent. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the reports are not generated. Also some of the buttons get disabled because of that the reports cannot be fetched.This is one of the finest tool for Sales but it needs improvement. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is one of the finest tools. Rpro is the best tool if you work in a large organisation as it keeps records of your sales and one can access them very easilty due thier user-friendly GUI. It has profited our organization on a large scale and we are happy to have such tool in our organisation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to automate every rule-based process. The reconciliation process, PDF invoicing, etc. Benefits received majority are time-saving and can run the bot anytime. Review collected by and hosted on G2.com.

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Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Retail Pro uses as point of sale software for our department stores. It helps to register sales, returns, exchanges and process payments either card, cash or split. The easy to use interface is extremely helpful for sales staff to register transactions in minimum time. It provides various options to filter and select an item from the inventory. The transfer option used to send items which is not available in one location to other. Review collected by and hosted on G2.com.

What do you dislike?

The reports of the Retail pro is extremely complicated process which can cost significant amount of money at every customization. The support is not skillful enough to solve issues instantaneously. The new reporting dashboard is way expensive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Retail Pro suits as a Point of Sales software for department stores which can have high rate of transactions. The pricing model is a significant factor when choosing the software and organization has to decide which reports they need in advance to get them customized initially. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps to register sales and returns at our department stores. User levels can be defined to segregate the duties and limit the access. It provides facility to update purchasing orders, receive shipments, dispatch them to corresponding stores, monitor the inventory and generate KPI reports. Review collected by and hosted on G2.com.

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System Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Retail Pro 9 reporting and analysis system is something worth to be mentioned. it provides more customized reports to be generated. additionally, They have upgraded the inventory management as well. Retail pro allows the batch indication to the item too. User friendly interface allows most of the staff to adopt to the system with minimal time. Review collected by and hosted on G2.com.

What do you dislike?

Even though the RetailPro9 provides fascinating reporting and analysis system, report customization is quite complicated. Not like the previous versions, it far more in to technical. There are some predefined customized to use yet if the business requires more complicated report it is hard to make one. Implementation period is little bit lengthy and it needs great amount of vendor support to go live. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Retail Pro is highly useful at Retail industry as a POS solution. It brings more visibility on how the business works and helps a lot with decision making. New reporting platform allows to get extremely customized report but it will be at some cost. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Retail pro is the total POS solution for us. It's capable of managing inventory, placing an order, reporting, managing POs, Receiving etc. It allows to assign batch no to the item so we can monitor and generate stock aging reports too. It's highly recommend software solution to use in retail industry. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

There is a great deal of information and data that you can find in the reports sections of RetailPro. Review collected by and hosted on G2.com.

What do you dislike?

The interface is slow and very 90s. It doesn't feel like a modern POS at all. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a PoS system for a retail business. Review collected by and hosted on G2.com.

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Application Consultant
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It's full of option .i like more prism

They keep upgrade it .

They have assistance always

Based on oracle db Review collected by and hosted on G2.com.

What do you dislike?

Some little bugs nut they keep fix and they take responsibility of it

It's a little bit heavy Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I solve problems of plugins but not problem of software Review collected by and hosted on G2.com.

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Retail Cashier
Consumer Goods
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Because it accepts payment from various means customer find it better to do business with us as they don't have to have money in cash. Review collected by and hosted on G2.com.

What do you dislike?

It needs some training and tutorial so as to be able to use it effectively. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Alternative means of payment available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Payment processing

Inventory management. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I really like the ease of use, it is very easy to teach coworkers how to use the registers and get accustomed to the system. Review collected by and hosted on G2.com.

What do you dislike?

The start up process is a bit tedious, and the software sometimes has issues when accessing the touch menus. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It made it so much easier to deal with customers instead of having hotkeys for everything. Review collected by and hosted on G2.com.

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Retail Supervisor
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that it is simple too use. It’s prety straight forward on how to check out customers or do TJVs. Review collected by and hosted on G2.com.

What do you dislike?

There really isn’t anything I don’t like. I would say that when searching in the inventory there is a few seconds or it to search, but that’s because of all the items we have. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps with the exchanging of cash. It helps to check out customers. Review collected by and hosted on G2.com.

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Sales Associate
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It’s pretty easy to use and understand. I used this software for my for my first ever job and it was very easy to learn. Review collected by and hosted on G2.com.

What do you dislike?

It freezes up sometimes, and it locks sales associates out if a manager didn’t finish what they previous had going on before the log in square pops up again. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy way to keep track of what kind of sales and returns you do with labeling option. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ability to control almost anything in the store from a single POS. Review collected by and hosted on G2.com.

What do you dislike?

Very difficult to work with, lots of paperwork and going about things the long way. Sometimes 4 steps to finish a simple task. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very helpful if you need a simple POS software and nothing more. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to transfer between stores very easily. Allows our stores to share product and convert more sales. Review collected by and hosted on G2.com.

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Store Manager
Apparel & Fashion
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

For ringing out customers and simple tasks like that, retail pro is easy and user friendly. It’s basic functions are easy to understand and to teach. Review collected by and hosted on G2.com.

What do you dislike?

Some of the functions take several steps to get through to what you’re looking for. I also think that the look of the program could be updated slightly with the times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

NA Review collected by and hosted on G2.com.

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UD
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The interface is clean and intuitive. You can do different sales and slipts with a few touches. Easy access to the receipts. Review collected by and hosted on G2.com.

What do you dislike?

Takes a while to load sometimes, specially for cards. Must logon for every purchase.

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The loading times for cards is somewhat very slow. I can have a receipt in 10 s ou in 5 min. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I work in a very busy store, and tje program let me do sales with a click. The methods of payment are well divided and in the same screen as the purchases are being made. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Best thing about this is how well you can manage all forms of inventory, measure KPI’s and complete transactions. Review collected by and hosted on G2.com.

What do you dislike?

The system itself can be slow to navigate through. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solves CRM needs, inventory needs, and point of sale needs. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

My favorite part is the easy layout and customizable access thst can be given to program users Review collected by and hosted on G2.com.

What do you dislike?

Crashes frequently (usually around big holidays where it is beong used more) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you take 15 minutes out of your time, you can manage this product for the rest of your life Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

easier checkout for customers and employees. faster checkout time Review collected by and hosted on G2.com.

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Keyholder
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It was super easy to catch on the first time I used it, and even after not using it for a few years it was easy to figure it out again Review collected by and hosted on G2.com.

What do you dislike?

The system tends to move a little slower when bringing up a lot of merchandise at once Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm able to find items in my store simply by searching not only the SKU but by description as well Review collected by and hosted on G2.com.

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UD
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The system is very user friendly and easy to use . Review collected by and hosted on G2.com.

What do you dislike?

The inability to do custom orders in retail pro Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed a real POS system and it works! Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

retail pro gives you great reports and the Rtech employees are always helpful Review collected by and hosted on G2.com.

What do you dislike?

That it costs a lot to upgrade.......... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I love the reporting on retail pro. Review collected by and hosted on G2.com.

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US
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its pretty easy to navigate and teach yourself how to use it Review collected by and hosted on G2.com.

What do you dislike?

It seems a little behind in terms of modern technology, could also be that my store has an older version Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Making sure numbers add up, helps keep track of inventory and sales in one place Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that RetailPro makes it easy to keep track of customers purchases and their history so that we can go back and look up what they bought and the sizes they bought. Review collected by and hosted on G2.com.

What do you dislike?

The layout of RetailPro isn't the best. It is hard to use if you weren't trained on it. It is very particular about functions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using this system to mechanize apparel and keep track of inventory. We use it to keep track of customers purchases and history and complete transactions. I have realized that it is beneficial because we can pull reports of the top customers, the latest transactions, monthly earnings by clothing category, and much more. Review collected by and hosted on G2.com.

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Inside Sales - Customer Expierence
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Great organization features which makes it easy to find products! Review collected by and hosted on G2.com.

What do you dislike?

We wish it was a bit more user friendly. It can take a bit to get the hang of the software Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Check it out! Definitely worth the trial! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organization! Review collected by and hosted on G2.com.

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Retail Pro Specialist
Apparel & Fashion
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It's Easy Pro and very flexible

Classification of products by category

Full control on inventory Review collected by and hosted on G2.com.

What do you dislike?

Very slow in promotions

The coding take long time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Control on the inventory of branches Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

That it was compatible with my website and it was less expensive than a higher brand Review collected by and hosted on G2.com.

What do you dislike?

It was hard to use especially when trying to sync it to my website for retail. It also was bad with inventory. We had so many problems keeping track of everything and getting it to work well in the store as well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get something that won’t make you use three other softwares to do one job. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Inventory and retail sales Review collected by and hosted on G2.com.

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