Rain Retail Reviews & Product Details

Rain is a fairly intuitive and easy to use system. Staff find it to be easy to use. No extra charges. Review collected by and hosted on G2.com.

Reporting. Information is available, but not in one place. Lack visibility to inventory attributes. Taxes are problematic for us in British Columbia Canada - there isn't a way to ring through items which are sometimes PST exempt and sometimes not exempt. I.e.- Children buying adult clothing or shoes. We need to be able to exempt a sales line from PST at the till. Reporting is weak. We used to be on Lightspeed and the difference is huge. Inventory, sales and purchasing need some work. Frustrating as the information is in a database, you just can't get it out without going to multiple places. The next step for Rain should be giving users all of the information on the screen so you don't need to hunt for it or run a report for it. When you view inventory, you should see which department it is in, which category has been assigned, how many in stock, how many sold. Ideally you could pick the columns you want to see. IMHO Review collected by and hosted on G2.com.

The best thing about Rain is their ongoing development of tools that help us manage various parts of our business, such as classes, kits, and ecommerce. Review collected by and hosted on G2.com.

I would like a blog function to be available, and a more robust email marketing system, or to be able to easily integrate with a 3rd part email marketing product. Review collected by and hosted on G2.com.

Help with set up was great. I know someone will always respond to questions and issues. The system has greatly improved the day to day running of our business. Review collected by and hosted on G2.com.

Sometimes have problems finding products in the vendor catalogs. Review collected by and hosted on G2.com.

Customer Support, Everything seems to be developed to be user friendly. Being a small business owner, you do not have a lot of spare time. You just want things to work. And when they do not, you need quick and knowledgeable support. That is what I get every time I need it. They are also always developing your new ideas all the time to make our lives easier. Review collected by and hosted on G2.com.

I cannot think of anything I dislike about their services. Review collected by and hosted on G2.com.

Purchase orders are so easy. Much easier than my prior experience. Review collected by and hosted on G2.com.

The wait time when calling support is much longer than I had hoped. Review collected by and hosted on G2.com.

Support when I need it and easy to use. Review collected by and hosted on G2.com.

Nothing. I'm really grateful for Rain... Review collected by and hosted on G2.com.

I like the ease of adding information to my site. Review collected by and hosted on G2.com.

I need to find a way to send more traffic to my business. Review collected by and hosted on G2.com.

It's a POS system and Web integrated!! Too many of my friends own fabric and wool shops and they have separate systems! So they have to go home every evening and update the web store to account for what was sold in the bricks and mortar shop! Nightmare!! Where as Rain Retail does it all. It's also linked to many of my vendors, so entering products is so simple! But because I'm a fabric and wool shop, they have systems designed for my shop, classes and kit making! I can cut fabric and make kits up to sell, so it will take the amount off my fabrics and turn it into a kit with a price! It's brilliant! I can run classes on how to do patchwork, and it adds it to a calendar, and makes it into a booking....it's brilliant perfect for my shop! Such a niche POS/Web system! Review collected by and hosted on G2.com.

I'm based in the UK and whilst I absolutely love the system (I chose rain retail right from the start 5 years ago when I set up my bricks and mortar shop) There are a few 'character' errors. I have Dollar signs showing up instead of pounds, but this is inside the system and not what the public sees, so It doesn't bother me really and it's very minor. Just a shame when their attention to detail is outstanding on everything else. There is nothing else to dislike. If there is an issue, their call center or their easy email ticketing system is superb. Things get rectified quickly. In my 5 years of using Rain, I've only had one issue which I had to keep chasing them up on, and they did apologize and I even got a month's subscription free. So they went a long way to make sure I was valued. I feel very valued and loyal. I wouldn't go anywhere else. Review collected by and hosted on G2.com.

Really quick support, Reverb.com integration and the fact its very streamlined, our day is already a busy mess lol so the POS to be so well organized allows us to be as efficient as possible. Review collected by and hosted on G2.com.

Everything defaults as if I were in the United States. Review collected by and hosted on G2.com.

I like the fact that our inventory is connected between our online store and brick-and-mortar store. I also like how easy the system is to use. Review collected by and hosted on G2.com.

I like to think of my business in terms of several income funnels and I wish it was easier to use the POS to track these income funnels and get reports out of it. And, how this information goes from the POS to QuickBooks. Review collected by and hosted on G2.com.