--- title: NCR Voyix Counterpoint Reviews meta_title: 'NCR Voyix Counterpoint Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 31 reviews by the users' company size, role or industry to find out how NCR Voyix Counterpoint works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 31 scale: '5' date_modified: '2026-07-17' parent_category: name: Retail url: https://www.g2.com/categories/retail --- # NCR Voyix Counterpoint Reviews **Vendor:** NCR Voyix **Category:** [Retail Management Software](https://www.g2.com/categories/retail-management-software) **Average Rating:** 3.7/5.0 **Total Reviews:** 31 ## About NCR Voyix Counterpoint NCR Voyix Counterpoint is a comprehensive retail management system designed to streamline operations for businesses ranging from single-store retailers to multi-location enterprises. This feature-rich software offers real-time inventory management, a customizable point-of-sale (POS) interface, and instant access to critical data, enabling retailers to provide seamless customer experiences across various channels. Tailored to meet the unique needs of diverse retail sectors, Counterpoint empowers businesses to enhance efficiency, improve customer loyalty, and drive growth. Key Features and Functionality: - Inventory Management: Monitor stock levels in real-time across all locations, print labels, manage physical counts, and access key metrics to maintain optimal inventory control. - Point-of-Sale (POS): Utilize configurable touchscreens for efficient sales processing, including features like layaways and upsell prompts, while ensuring secure payment transactions. - Customer Loyalty and Tracking: Track customer purchase histories and preferences, enabling the implementation of loyalty programs that foster strong relationships and encourage repeat business. - Automated Purchasing: Streamline procurement with support for multiple vendors, smart reorder recommendations, and vendor credit tracking to optimize purchasing processes. - Marketing Data and Reporting: Leverage customer purchase insights to create targeted marketing campaigns and generate comprehensive reports on metrics such as turn rate, profitability, and daily sales, facilitating informed decision-making. Primary Value and Solutions Provided: NCR Voyix Counterpoint addresses the complex challenges faced by retailers by offering an integrated solution that enhances operational efficiency and customer engagement. By automating critical processes like inventory management and purchasing, businesses can reduce manual errors and save time. The system's robust POS capabilities ensure swift and secure transactions, while its customer loyalty features help build lasting relationships with shoppers. Additionally, the platform's advanced reporting and analytics tools provide valuable insights, enabling retailers to make data-driven decisions that drive profitability and growth. ## NCR Voyix Counterpoint Pros & Cons **What users like:** - Users value the **customization options** of NCR Voyix Counterpoint, allowing integration with various systems for enhanced versatility. (1 reviews) - Users value the **customizability and integration capabilities** of NCR Voyix Counterpoint, enhancing its versatility for various applications. (1 reviews) **What users dislike:** - Users report frequent **technical issues** , experiencing delays in patches and unresolved problems that hinder functionality. (1 reviews) ## NCR Voyix Counterpoint Reviews ### 1. NCR Counterpoint **Rating:** 4.0/5.0 stars **Reviewed by:** Miranda C. | IT Manager, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about NCR Voyix Counterpoint?** Counterpoint is very customizable and can be use for a lot of things. Being database driven you can link many other systems to it. **What do you dislike about NCR Voyix Counterpoint?** There always seems to be something going wrong with it and constantly having to do patches or NCR does not fix things in a timely fashon. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** It allows us to have a roubust POS system and ability to use many customizations ### 2. great software **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline B. | Service BDC Administrator , Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about NCR Voyix Counterpoint?** This program is easy to navigate and is highly user-friendly; anyone who may be new to this program should feel at ease knowing how easy it is to learn how to use it. **What do you dislike about NCR Voyix Counterpoint?** There is nothing I dislike about this program. If I HAD to choose, I would say the ability to access records from all years customer has purchased from (though that may just be something company based) and the ease of access to view inventory when multiple locations come into play. **Recommendations to others considering NCR Voyix Counterpoint:** If you are looking for a program with ease of use and user-friendly, this is the program you need. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** I do not believe any problems are being solved using this program. Benefits I do see using this program are that customers who do not know what swing set they have or what their customer number is can find out that information ### 3. Master-class of retail POS and inventory management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2021 **What do you like best about NCR Voyix Counterpoint?** - Customize anything and everything, data dictionary enables custom fields and relabeling, and if you are familiar with SQL you can create custom calculations, reports, stored procedures, and functions with relative ease. Adding custom fields to just about any module or table, whether it is related to sales/orders, customer information, product information, vendors, etc. - High-performance POS functionality, rapid check out, and inventory lookup - Configure settings on a company, store, station, drawer, and user level - Unlimited tax and pay codes - Transfers, adjustments, purchase orders, receiving, and order management streamlined - Contract, customer specific, group rates, and price levels available - Crystal reports supported with 100s of built in reports - Premium support provided by POS Highway - Integrations to Shopify and Quickbooks Online - Option to host locally or on cloud - Lifetime licencing - Most secure payment gateway and low processing rates - Configure for wholesale and retail in one system - Can create bundles, kits, and bill of materials - Sell services, not just tangible goods **What do you dislike about NCR Voyix Counterpoint?** - Requires extensive training - Deployment is not as rapid as cloud-based systems - Interface takes time for familiarization - Meant for power users, not entry-level **Recommendations to others considering NCR Voyix Counterpoint:** If you are limited by current POS system, NCR Counterpoint might be the last system you will ever need due to it's highly configurable nature and stronghold in the mid-market POS industry. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** - Able to handle high volume retail environment, multiple locations, and multi-state operation - Complex inventory and purchasing processes are easily enabled - Linking to eCommerce and accounting systems - NCR hardware warranty is excellent ### 4. Daily use of Counterpoint **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about NCR Voyix Counterpoint?** I like the most recent update of CP having the option to search for tabs in CP. If I do not know where to find how to run a report, I can search for the report and find it that way. **What do you dislike about NCR Voyix Counterpoint?** I dislike how slow some of my reports run. Depending on what reports I am running, some run slower than others. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** I use CP to look at inventory levels for our store and run reports to see what merchandise has recently been received to be able to put the product online. ### 5. Intuitive and seamless! **Rating:** 4.5/5.0 stars **Reviewed by:** Cailin K. | Visitors Services Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about NCR Voyix Counterpoint?** NCR is foolproof, really, when it comes to the learning curve. Everything is clearly labeled, updatable, and focused. **What do you dislike about NCR Voyix Counterpoint?** It can be rather slow at times, especially after large orders, to clear to the next sale. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** NCR Counterpoint allows us to have a smoother, faster transaction with our guests to keep the lines moving. ### 6. Counterpoint Program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2019 **What do you like best about NCR Voyix Counterpoint?** We have used Counterpont for 19 years. The POS portion is easy for our staff to use and I love the reporting functions. I can easily analyze sales by category, item or vendor as well as drill down even further. I can see inventory on hand at the various shops we have and find the purchase ordering system very easy to use. **What do you dislike about NCR Voyix Counterpoint?** I would like to customize more of the columns easier and can’t always quickly find help to my questions without paying for a service call. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** The inventory, ordering and POS station are all utilized daily. ### 7. It's good for large inventory. Sometimes a bit clunky. **Rating:** 3.0/5.0 stars **Reviewed by:** Paul B. | Problem Solver, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about NCR Voyix Counterpoint?** I like the way it shows cost, etc. of my inventory right on the screen **What do you dislike about NCR Voyix Counterpoint?** I don't like the time it takes to think through changes to order tickets with lots of items on them **Recommendations to others considering NCR Voyix Counterpoint:** Try it out and see if it's for you and your company. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** It helps track inventory, write quotes, process orders, and create invoices. ### 8. Easy to us **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2018 **What do you like best about NCR Voyix Counterpoint?** Simple to use and laid out nicely. No major glitches within the system normally other than internet connection time outs occasionally. **What do you dislike about NCR Voyix Counterpoint?** Occasional freezes within the system. The overall look and layout could be updated a little bit more for style but other than that no major upsets. **Recommendations to others considering NCR Voyix Counterpoint:** None other than it’s already simple and quick to use **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** Customer captures ### 9. Great software. Room to improve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Glass, Ceramics & Concrete | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2019 **What do you like best about NCR Voyix Counterpoint?** Easy to understand. Very simple and easy to use. From putting a sales order together to processing the payment everything is easy and smooth. **What do you dislike about NCR Voyix Counterpoint?** Slow at the time of totaling the order cost. Glitches are common and your account would be logged out every time you exit the app. **Recommendations to others considering NCR Voyix Counterpoint:** Great business solution. An absolute user-friendly software. Glitches are common when using it on a IOS product. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** Sales. Creating orders for customers and sending it out to our cashiers for check out. Convenient for customer and employees. ### 10. User-friendly despite its older, somewhat intimidating look. **Rating:** 3.5/5.0 stars **Reviewed by:** Kelsey S. | Operations Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about NCR Voyix Counterpoint?** My favorite parts of counterpoint are the simplicity of the checkout process and the streamlined transfer process. **What do you dislike about NCR Voyix Counterpoint?** Sometimes it just seems like there are far too many buttons, but they all serve a purpose and it just takes a little bit to figure out what those purposes are. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** It is really user-friendly in terms of mistakes during the transfer process, for one. Before a transfer has been entered in at another location, if a mistake has been made all you have to do is type the transfer number in again and make the change. Very simple. ### 11. Counterpoint is a great POS system for any business! **Rating:** 4.0/5.0 stars **Reviewed by:** Nich P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2018 **What do you like best about NCR Voyix Counterpoint?** The ability for this platform to fit any team's needs is crazy! You can set up rewards, set up so many products and branches of products, and maintain all of your account all in one system! **What do you dislike about NCR Voyix Counterpoint?** It is not cheap at all. This system is very expensive to upgrade, and keep up with the latest tech. The styling of the system is also really old looking. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** Solving the POS for my stores with this. Benefits of a tested system that can handle a large load of users, and customers at a time. ### 12. Robust Point of Sale Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2018 **What do you like best about NCR Voyix Counterpoint?** There is plenty of flexibility to handle many different retail situations including loyalty programs, gift cards, and customer layaways. **What do you dislike about NCR Voyix Counterpoint?** The price is higher than it needs to be and it has become out-of-date. **Recommendations to others considering NCR Voyix Counterpoint:** Be prepared for some up-front costs and time to get everything setup **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** We are checking out our customers and keeping track of sales by customer. ### 13. Buggy and unhappy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about NCR Voyix Counterpoint?** it covers many aspects of a business with a retail front. It is completely customizable as far as data goes. **What do you dislike about NCR Voyix Counterpoint?** This system is nice. It can be a little tricky to use especially if a company wants to customize it for their business. The system is unhappy with a lot. Our business has a lot of moving parts and for an all in one POS system running on a SQL server, this one is a little slow. Our company see performance issues due to customizations. Which I get but why offer them if it is unable to support? Would recommend if they have the right business partner. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** We can run reports on all of our products. ### 14. CounterPoint **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2018 **What do you like best about NCR Voyix Counterpoint?** I like that it's easy to update information and that I can print out any report on products/inventory. That the system lets you know if the drawer has already been opened for the day so there is no danger of having 2 open drawers. **What do you dislike about NCR Voyix Counterpoint?** That it can sometimes be counterintuitive to use. Sometimes have to think outside the box to find what I am looking for if I need specific information for accounting. CounterPoint likes things in a certain order and cannot go outside that order. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** Gross profits margin is easy to find and can tweak any product/item that needs to be updated to meet a satisfactory GP goals. ### 15. NCR Software Review **Rating:** 4.0/5.0 stars **Reviewed by:** Kaneisha W. | Fine Jewelry Specialist , Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about NCR Voyix Counterpoint?** It’s a great POS software used in the workplace. **What do you dislike about NCR Voyix Counterpoint?** There’s not a factor really that I would dislike about this software. **Recommendations to others considering NCR Voyix Counterpoint:** The company I work for has been using the software for sometime now and is easy to use when utilized. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** The problems are now being benefited by the software system updates which is it making the check out experience quicker. ### 16. Easy to manage sales and inventory, with a good yet limited user interface. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2018 **What do you like best about NCR Voyix Counterpoint?** Cash quick pay buttons are convenient and accurate. Viewing recent sales of particular items very handy. Receipt recall and sales summaries quite well organised (+ searchable). **What do you dislike about NCR Voyix Counterpoint?** Would like it to be easier to change settings on when to print dual receipts. Limited hotkey buttons Constant drawer open sensor issues (popup warnings despite drawer being closed). **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** Returns way easier. Hold on transactions useful for holiday season and ringing items up secretly at a shoppers request to hide it from their kids. ### 17. COUTERPOINT **Rating:** 2.0/5.0 stars **Reviewed by:** Amanda S. | Buyer, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2017 **What do you like best about NCR Voyix Counterpoint?** THAT I KNOW HOW TO USE IT...THERE NEEDS TO ME MAJOR IMPROVEMENTS MADE FOR THE BUYING SIDE OF THINGS. IM NOT SURE THERE IS ANYTHING STAND OUT ABOUT THE SYSTEM TO ME. **What do you dislike about NCR Voyix Counterpoint?** THAT YOU CANNOT HAVE SIZE AND COLOR AND QTY ON HAND AND QTY SOLD ON ONE PAGE. THEY ARE HARD TO WORK WITH ON HAVING CERTAIN REPORTS STANDARIZED. DOES NOT HAVE AN OPEN TO BUY PROGRAM BUILT IN. MIN MAX IS TOO DIFFICULT TO SET UP AND HAS TO BE SET FOR EACH ITEM. THIS MAKES FORECASTING VERY DIFFICULT AND MANUAL **Recommendations to others considering NCR Voyix Counterpoint:** IT MAY BE FINE IF YOU HAVE A VERY SMALL NUMBER OF STORES. IF YOU DO ANY TIME OF CLOTHING OR ACCESSORIES WITH COLOR AND SIZE REPORTING IS NOT VERY EASY. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** WE HAVE HAD REQUESTS IN TO CHANGE AND CUSTOMIZE REPORTS FOR US FOR YEARS. NOTHING RESOLVED. JUST BEAT AROUND THE BUSH. ### 18. Ncr rev **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2017 **What do you like best about NCR Voyix Counterpoint?** I appreciate the many functions and ways to access information where I can input Inventory and have that saved for when I do invoices and it is able to give me how short I am and how short I should be. **What do you dislike about NCR Voyix Counterpoint?** I just like the slowness of the system and sometimes how I have to wait several minutes only for the program not to respond. **Recommendations to others considering NCR Voyix Counterpoint:** I would recommend utilizing and ncr counterpoint For everything from inventory to labor **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** I am solving the issue of shortage of products. I realized I can easily go back-and-forth between screens. I can see where I am off and I’ll go back and correct the inventory ### 19. Simple and Outdated **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about NCR Voyix Counterpoint?** Ease of entering in weekly schedules. It's quick and simple. **What do you dislike about NCR Voyix Counterpoint?** No frills, poor reporting, glitches. There's no easy back and forth between schedules and hours worked. **Recommendations to others considering NCR Voyix Counterpoint:** Very simplistic; if you just want something to keep time and inventory, this is it. If you need customization and detailed reporting, look elsewhere. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** Clock in/clock out and scheduling. ### 20. Sufficient For The Job **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2018 **What do you like best about NCR Voyix Counterpoint?** Easy to use and extremely intuitive. Help and remote consult is challenging. **What do you dislike about NCR Voyix Counterpoint?** Remote help was close to impossible but overall it was easy to get used to. Not enough shortcuts. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** Money and inventory management. ### 21. integrated features, semi-steep learning curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2017 **What do you like best about NCR Voyix Counterpoint?** Counterpoint has enabled us to enhance our customer rewards system and has improved the way we handle credit cards **What do you dislike about NCR Voyix Counterpoint?** There is a steep learning curve, particularly for managers. It can be a rough transition. **Recommendations to others considering NCR Voyix Counterpoint:** Make sure you are fully ready to go live before trying! **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** We use NCR counterpoint to manage all of our retail sales. It has improved our checkout times. ### 22. Useful in analyzing business **Rating:** 2.5/5.0 stars **Reviewed by:** Cari M. | Buyer, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2017 **What do you like best about NCR Voyix Counterpoint?** Easy to use interface helps toggle through different selections. **What do you dislike about NCR Voyix Counterpoint?** Sometimes it takes a while for reports to run. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** Analyzing sales and inventory. Able to stay on top of sales, replenish inventory, and transfer items to stores that need it. ### 23. Good system for small business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2017 **What do you like best about NCR Voyix Counterpoint?** There are many tools and reports to answer your inventory questions **What do you dislike about NCR Voyix Counterpoint?** The reports aren't very simple and most times you have to run 2 or 3 reports to get your answers. Might be good for smaller business, but is challenging with a growing business. **Recommendations to others considering NCR Voyix Counterpoint:** it is good for smaller business, but not so much with a growing business. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** Problem solving regarding retail buying and number comparison. ### 24. NCR Products are Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2017 **What do you like best about NCR Voyix Counterpoint?** What I like most about NCR is the easy to use and functionalities of the various products used. When I see the name NCR it is reliable and compatible. **What do you dislike about NCR Voyix Counterpoint?** There is nothing I dislike about the products working in retail it is very easy to use. **Recommendations to others considering NCR Voyix Counterpoint:** Be Patient and become familiar with it **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** There has not been any problems I have experienced with NCR, old and new. ### 25. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda M. | Independent Consultant, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2017 **What do you like best about NCR Voyix Counterpoint?** Easy to use, customers like it, screen clear to read **What do you dislike about NCR Voyix Counterpoint?** Signature portion, signatures are always poor **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** Easy to use ### 26. Powerful Computing & Very Customizeable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2016 **What do you like best about NCR Voyix Counterpoint?** The ability to customize reports and export them to other formats in order to get the data needed in the best format possible. **What do you dislike about NCR Voyix Counterpoint?** It takes a long time to learn all the capabilities and develop ways to best utilize the data. We also don't currently have the ability to look at past inventory states. For instance, I can't look at my inventory levels from 2 months ago when trying to analyze the performance of products during certain time periods. I can only look at the sales data from the past. **Recommendations to others considering NCR Voyix Counterpoint:** The price is very competitive compared to other sales software and it is much more powerful than other I have used. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** I mostly use CP to analyze current inventory needs and forecast future needs for our retail stores. The benefit of using CP is the ability to generate highly-customized reports that combine or separate products based on everything from the product name to the description and even the color. ### 27. Best pos ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2017 **What do you like best about NCR Voyix Counterpoint?** Fast, easy to use, it rarely lags when taking payments **What do you dislike about NCR Voyix Counterpoint?** Nothing, it fits my needs and we are required to use it **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** Quick payments ### 28. Extra steps for simple tasks **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2016 **What do you like best about NCR Voyix Counterpoint?** Point of sale offers quick check out process. It is fairly easy to train someone on the process as I feel the process generally prompts you to what you need to do next. **What do you dislike about NCR Voyix Counterpoint?** Everything seems to be possible but there is always way too many steps to make a simple report. The software should have better reports already loaded in. **Recommendations to others considering NCR Voyix Counterpoint:** Need to come out with a huge update and really modernize the software and it's capabilities. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** We like the availability of offline as we often incur internet problems. This way to we don't have to manually adjust any inventory or other numbers. ### 29. NCR CP Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2015 **What do you like best about NCR Voyix Counterpoint?** As a product manager, I run a lot of reports - merchandise analysis, inventory analysis, Sales History, etc. It is nice to be able to see how our stores did on a previous day. I also really like that I can see historical data on customers, staff, etc. **What do you dislike about NCR Voyix Counterpoint?** When using CounterPoint on very busy days in our retail stores, we often experience it crashing, thus losing a great aspect of customer service. Another area that could improve is the software/device for our iPhone scanners. We'd like to be able to do inventories of product very easily, however CounterPoint seems to have issues with software updates here, thus slowing down our progress. One wish is to see what stores are selling before the days totals are posted! Lastly, I think that CounterPoint could improve on price rules and other areas that are a little grey to our department. **Recommendations to others considering NCR Voyix Counterpoint:** I think CounterPoint has come a long way since I've been using it and would recommend it to other retailers for an easy to use POS system. **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** We're working a lot with decreasing our cost-on-hand, and we are able to run reports to see where we are at on any given day. This benefit helps my department in strategizing for future buys. I also find some of the shortcuts when doing our data entry to be helpful and time-saving. ### 30. Counterpoint support managrer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2015 **What do you like best about NCR Voyix Counterpoint?** Like the flexibility on customizing the system for different users so that they have a efficient system. **What do you dislike about NCR Voyix Counterpoint?** Some of the basic features on reports are not being displayed on reports. For example if you have item attributes on item, these are not on any report and cannot be added. need to customize basic reports to show that information **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** Able to provide better inventory management tools, like to use of the touchscreen and use some custom features to allow easy and better user experience. ### 31. Powerful but not smart **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2015 **What do you like best about NCR Voyix Counterpoint?** The back end reporting capabilities. Being able to export to excel easily is nice. **What do you dislike about NCR Voyix Counterpoint?** It's clunky, needing a lot of peripherals. It is not a sleek cloud based program with minimal hardware. Mobile platform is not robust. The blue tooth printer often fails **Recommendations to others considering NCR Voyix Counterpoint:** weigh the benefits of reporting with the ease of use and attractiveness of the program. Which is more important to you? **What problems is NCR Voyix Counterpoint solving and how is that benefiting you?** Mobile use. Has not been realized. ## NCR Voyix Counterpoint Discussions - [What is counterpoint program?](https://www.g2.com/discussions/what-is-counterpoint-program) - [What is NCR Counterpoint?](https://www.g2.com/discussions/what-is-ncr-counterpoint) - [How much does NCR Counterpoint cost?](https://www.g2.com/discussions/how-much-does-ncr-counterpoint-cost) - [View NCR Voyix Counterpoint pricing details and edition comparison](https://www.g2.com/products/ncr-counterpoint-pos/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+11%3A42%3A19+-0500&secure%5Bsession_id%5D=1f6071d1-a61d-47fc-becb-6c13a0438e44&secure%5Btoken%5D=64b505fb631f9132eb0f00f824ac17264b083997e106a06f1f8d1a7992343a6c&format=llm_user) ## NCR Voyix Counterpoint Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Payment** - Credit Card Payments - Loyalty Points - Digital Wallets - UPI Payment - Meal Voucher Redemption - Gift Voucher Redemption - Cash Payment - Installment Payment **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Offline Payments - Multidevice Payment Acceptance - Next Day Deposits **Marketing** - Loyalty Programs - Email Marketing **Checkout** - Barcode Scanning - Bills/ e-Receipt - Integration - Order Booking - Return/Refund **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Inventory Management** - Inventory Control - Low-stock Alerts - Product Categorization - Multilocation Inventory Tracking - Purchase Orders **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Reporting and analytics** - Monitor Store KPIs - Real-time data - Exportable Reports - Remote Reporting **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Customer Management** - Customer Sales History - Loyalty Management - Customer Accounts **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Team Management** - Employee Tracking - Quick Employee Training - Commission Tracking - Employee Accounts and Permission - Staff Scheduling **Analytics** - Sales Tracking - Guest Counts - End of Day Reports **Help and support** - 24/7 Phone Support - Email and Chat Support - Account History - Webinars and Session - Customer Forum **Integration** - Accounting - E-commerce - Multi-store ## Top NCR Voyix Counterpoint Alternatives - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (353 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (352 reviews)