Airship
Customer-obsessed companies outperform their competitors in revenue growth and customer retention, but only 6% of brands actually deliver true customer-centric experiences. The problem? In our mobile-first world, customers expect a unified, seamless experience wherever they interact with brands. But most often, those experiences are disconnected. Airship has everything you need to get mobile-first customer experience right — on the web, in the app and everywhere in between. Since the dawn of mobile apps, Airship has helped our customers create innovative mobile customer experiences. We delivered the industry’s first push notification and first in-app message. Then we powered the first mobile wallet boarding pass, now the digital norm for travelers. We enabled the first commercial use of Live Activities on the day it was launched by Apple. Most recently, we launched the world’s first no-code native Experience Editor for app and web, enabling marketers and product managers to engage with customers wherever they are and get work done in minutes instead of months without ongoing developer support. Today, the Airship Experience Platform provides an end-to-end solution for unifying experiences across channels and capturing value across the entire customer lifecycle. It starts with Airship’s market-leading app store optimization (ASO) solutions that promote app discovery and downloads. Then our AI-powered journey orchestration, content creation and experimentation solutions kick in — all no-code and highly flexible. Customer-facing teams can quickly design, deploy and iterate cohesive in-session experiences on the web and in the app. The result? Deeper customer engagement, better conversion. When it comes to helping brands get customer experience right in a mobile-first world, no one knows more, does more or cares more than Airship.
Average Rating: 4.0/5.0
Total Reviews: 83
How Do G2 Users Rate Airship?
- Integrations: 7.0/10 (Category avg: 8.6/10)
- Has the product been a good partner in doing business?: 7.7/10 (Category avg: 9.3/10)
- Rich Notifications: 7.7/10 (Category avg: 8.9/10)
- A/B Testing: 6.4/10 (Category avg: 8.4/10)
Who Is the Company Behind Airship?
- Seller: Airship
- Company Website:
- Year Founded: 2009
- HQ Location: Portland, OR
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Twitter: @airship
10,818 Twitter followers -
LinkedIn® Page: www.linkedin.com
319 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Telecommunications, Computer Software
- Company Size: 43% Medium, 37% Large
What Do G2 Reviewers Say About Airship?
AI-generated summary from verified user reviews
Pros
- Users appreciate the outstanding customer support from Airship, with responsive and proactive team members committed to collaboration.
- Users commend Airship for their exceptional support and proactive engagement, greatly enhancing the overall experience and collaboration.
- Users value the proactive partnership with Airship, appreciating their responsiveness and commitment to collaborative improvements.
- Users value the proactive customer engagement from Airship, appreciating their responsiveness and commitment to improvement.
- Users find Airship to be intuitive and easy to use, streamlining tasks and enhancing productivity without hassle.
Cons
- Users experience significant delay issues with Airship, often leading to inefficient and time-consuming workflows.
- Users experience slow loading times with Airship, making even simple tasks time-consuming and frustrating.
- Users experience slow performance with Airship, leading to inefficiency and frustration during basic tasks and analytics retrieval.
- Users find Airship's inefficient and unintuitive campaign management leads to time-wasting and frustration in executing tasks.
- Users find complex features in Airship to be inefficient and time-consuming, making even basic tasks challenging.
What Are Recent G2 Reviews of Airship?
"Airship is an invaluable partner"
Rating: 5.0/5.0 stars
— Mike Z.
"Great variety of messaging options"
Rating: 4.0/5.0 stars
— Alba C.

