LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools.
Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows.
Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought.
Key capabilities include:
-Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption
-Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure
-AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work
-Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution
-Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment
-Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console
Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.
Average Rating: 4.3/5.0
Total Reviews: 467
How Do G2 Users Rate LogMeIn Resolve?
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Ease of Admin: 8.9/10 (Category avg: 8.8/10)
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Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
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Quality of Support: 8.7/10 (Category avg: 8.8/10)
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Ease of Use: 9.0/10 (Category avg: 8.8/10)
Who Is the Company Behind LogMeIn Resolve?
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Seller: GoTo
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Company Website:
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Year Founded: 2003
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HQ Location: Boston, MA
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Twitter: @goto
41,211 Twitter followers
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LinkedIn® Page: www.linkedin.com
993 employees on LinkedIn®
Who Uses This Product?
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Who Uses This: IT Manager, IT Director
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Top Industries: Information Technology and Services, Computer Software
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Company Size: 43% Medium, 36% Small
What Do G2 Reviewers Say About LogMeIn Resolve?
AI-generated summary from verified user reviews
Pros
- Users praise the ease of use of LogMeIn Resolve, making remote support seamless across various platforms.
- Users love the easy remote access of LogMeIn Resolve, allowing support without user presence on the other end.
- Users appreciate the easy remote access for support, enabling efficient assistance without user presence on the other side.
- Users commend the convenience and efficiency of LogMeIn Resolve, enhancing their HelpDesk workflows with simple connectivity.
- Users commend the responsive customer support of LogMeIn Resolve, enhancing their remote assistance experience.
Cons
- Users report remote access issues, including connection drops and limitations on printing from remote PCs.
- Users find LogMeIn Resolve bit pricey, especially when compared to alternatives, limiting access to features.
- Users report slow performance during high load usage and poor internet, affecting video quality and file transfers.
- Users experience technical issues on Mac and face challenges with monitoring during high usage and MDM functionality.
- Users experience connection issues with LogMeIn Resolve, impacting performance and leading to occasional failures in connecting to PCs.
What Are G2 Users Discussing About LogMeIn Resolve?
