Heimdal Reviews & Product Details

I like that Heimdal® 'does what it says on the box,' which means it reliably provides the security solutions we expect. I also appreciate that their technicians are available 24x7 for support or help and they really know what they are talking about. Review collected by and hosted on G2.com.

I struggle navigating around their admin portal as it is complex and can be illogical in its navigation. Deciding whether to go to Account settings/config or Endpoint settings is a problem; we often end up trying both to find the options we need. It's almost impossible to find the 'installer download' and 'activation key'; putting them in the 'guide' is not logical. And why do you need to log in to get the installer download? It should be available on a public page. Forcing a login makes it hard to direct clients to an installer, so we've made it available via our website support pages. Also, as far as I know, there are no links or admin connections between Heimdal and the RMM Management system Ninja RMM. It would be useful if there was a connection. Review collected by and hosted on G2.com.

A great defense platform with added perks as the remote desktop, helps us support our colleges across the organization (also for non it- difficulties).

User friendly and simple interface. Review collected by and hosted on G2.com.

It’s hard to find a dislike regarding Heimdal, but the desktop application can be a bother to open. Review collected by and hosted on G2.com.

It just works.

We use Patch Management, E-mail Security and Remote Desktop modules from the Heimdal portfolio. All these products run through a single agent and consistently perform well. We push Microsoft patches every month to clients and servers without issue (and more reliably than something like WSUS) , Remote Desktop is simple to use as an admin, just right-click the agent search for the user you want to connect to and go, and E-mail Security Spam filtering catches the majority of the bad things.

Heimdal also creates a decent asset register for each device you install the agent on.

Support is also responsive and helpful, normally coming back with an answer in only 30 minutes! Review collected by and hosted on G2.com.

First time setup can be a little challenging. Patch management group policies took a little bit of getting used to the way Heimdal uses its terminology but once you crack it, it just ticks along.

Spam filtering could be a little more flexible, the previous product we used was able to manage allow/deny lists per user. Heimdal takes a more global approach so you tend to be allowing an email for the entire domain.

A little more control of client machines would be helpful. Some alternative products allow you to force a reboot for instance. Review collected by and hosted on G2.com.

The Heimdal platform contains many different component. We are only subscribed to the two that currently fit our business needs: Patch & Asset Management, and Remote Desktop. The former is a superb tool for automated patching of operating systems and 3rd party software, plus contains a tool to deploy custom scripts and applications - very versitile. The Remote Desktop solution works well, with the added plus of straightforward setup; as our end user devices already had the Heimdal agent installed it was straightforward to push the new tool to devices.

Finally, and most importantly, the support team are exceptional. There have been a few queries from ourselves, and each one was met with professionalism wiith a concerted effort to find a resolution. The work completed by the support team in some cases exceeded expectations, with complete scripted solutions designed and implemented to improve our IT estate. Review collected by and hosted on G2.com.

Our initial setup & deployment was discovered not to utilise best practise after over one year of being customers. This caused some issues in terms of upgrading the agents installed on our devices, and while the support team were once again fantastic in getting the issue resolved, the inital communication regarding deployment could be improved. Review collected by and hosted on G2.com.

The nice thing about Heimdal is the fact that it enables auto updating of some very basic and favorite apps. This is a really nice feature as a lot of users often fail to update the software that this updates. The interface is clean, and easy to use as well. Review collected by and hosted on G2.com.

Overall, there is not a lot that I dislike. There appears to be a few bugs in the fact that it will not remember you ran a scan. The software fixes itself upon reboot, but for the end user, it seems like you are "unprotected" when you just completed a scan. Review collected by and hosted on G2.com.

Simple and straightforward user interface - Entry level security personnel can find their way around the solution

Robust security - Most stable platform which gives the warm and fuzzy feeling

Bargain for money - Affordable solution when comparing what you pay and the value you get Review collected by and hosted on G2.com.

The solution is so secured when I forget the master password I struggle to break into my own system. I had a few struggles with support when I started using the product but all were resloved as I got better aquainted with the solution Review collected by and hosted on G2.com.

I have used Heimdal for the last two years and couldn't be happier. It has stopped things dead in their tracks. Easy to use! Review collected by and hosted on G2.com.

I don't think I have not liked anything Heimdal has offered. Review collected by and hosted on G2.com.

Heimdal offers many different modules in their product, but you can mix and match them as you like so you don't have to pay for something you're not going to use. It is also very easy to manage and implement most things in Heimdal. Review collected by and hosted on G2.com.

I think some modules use a bit more complexity. It's nice that it's simple to use, but sometimes I'd like a few more possibilities in what I can set up. Review collected by and hosted on G2.com.

Easy to use, Easy to install great reporting module, perfect support channel. Review collected by and hosted on G2.com.

You have to buy several different modules. I would like to see one product with everything included. Review collected by and hosted on G2.com.

I like that many application is bundled in one application, making it easy to administrate and very effective. Effective means saving time and money. Review collected by and hosted on G2.com.

Policy setup could be better. Make a baseline policy and create different policies only based on changes compared to the baseline policy. If we want to make a basic change, we have to modify all policies and not just the baseline. Review collected by and hosted on G2.com.