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Heimdal

By Heimdal®

4.3 out of 5 stars

How would you rate your experience with Heimdal?

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Heimdal Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

27 months

Heimdal Media

Heimdal Demo - Heimdal Dashboard
The Heimdal dashboard main view, which integrates all our existing cybersecurity solutions.
Heimdal Demo - Heimdal Unified Dashboard
The Heimdal dashboard main view, which integrates all our existing cybersecurity solutions.
Heimdal Demo - Heimdal Ransomware Encryption Protection
Detailed process view in the Heimdal Ransomware Encryption Protection module.
Heimdal Demo - Heimdal Patch & Asset Management
Standard view of the 3rd party software patching module
Heimdal Demo - Heimdal Patch & Asset Management
Standard view of the OS patching module
Heimdal Demo - Heimdal Security Agent Interface
A screenshot of our user-friendly Agent interface where customers can find comprehensive reports and expertly organized data.
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Heimdal Reviews (39)

Reviews

Heimdal Reviews (39)

4.3
39 reviews

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Verified User in Construction
AC
Mid-Market (51-1000 emp.)
"Reliable, simple and flexible."
What do you like best about Heimdal?

It just works.

We use Patch Management, E-mail Security and Remote Desktop modules from the Heimdal portfolio. All these products run through a single agent and consistently perform well. We push Microsoft patches every month to clients and servers without issue (and more reliably than something like WSUS) , Remote Desktop is simple to use as an admin, just right-click the agent search for the user you want to connect to and go, and E-mail Security Spam filtering catches the majority of the bad things.

Heimdal also creates a decent asset register for each device you install the agent on.

Support is also responsive and helpful, normally coming back with an answer in only 30 minutes! Review collected by and hosted on G2.com.

What do you dislike about Heimdal?

First time setup can be a little challenging. Patch management group policies took a little bit of getting used to the way Heimdal uses its terminology but once you crack it, it just ticks along.

Spam filtering could be a little more flexible, the previous product we used was able to manage allow/deny lists per user. Heimdal takes a more global approach so you tend to be allowing an email for the entire domain.

A little more control of client machines would be helpful. Some alternative products allow you to force a reboot for instance. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Mid-Market (51-1000 emp.)
"Versatile security platform with top-tier support"
What do you like best about Heimdal?

The Heimdal platform contains many different component. We are only subscribed to the two that currently fit our business needs: Patch & Asset Management, and Remote Desktop. The former is a superb tool for automated patching of operating systems and 3rd party software, plus contains a tool to deploy custom scripts and applications - very versitile. The Remote Desktop solution works well, with the added plus of straightforward setup; as our end user devices already had the Heimdal agent installed it was straightforward to push the new tool to devices.

Finally, and most importantly, the support team are exceptional. There have been a few queries from ourselves, and each one was met with professionalism wiith a concerted effort to find a resolution. The work completed by the support team in some cases exceeded expectations, with complete scripted solutions designed and implemented to improve our IT estate. Review collected by and hosted on G2.com.

What do you dislike about Heimdal?

Our initial setup & deployment was discovered not to utilise best practise after over one year of being customers. This caused some issues in terms of upgrading the agents installed on our devices, and while the support team were once again fantastic in getting the issue resolved, the inital communication regarding deployment could be improved. Review collected by and hosted on G2.com.

Verified User in Design
UD
Small-Business (50 or fewer emp.)
"Good antivirus with easy to use interface and some robust features"
What do you like best about Heimdal?

The nice thing about Heimdal is the fact that it enables auto updating of some very basic and favorite apps. This is a really nice feature as a lot of users often fail to update the software that this updates. The interface is clean, and easy to use as well. Review collected by and hosted on G2.com.

What do you dislike about Heimdal?

Overall, there is not a lot that I dislike. There appears to be a few bugs in the fact that it will not remember you ran a scan. The software fixes itself upon reboot, but for the end user, it seems like you are "unprotected" when you just completed a scan. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Small-Business (50 or fewer emp.)
"Ease of use, best of breed security product"
What do you like best about Heimdal?

Simple and straightforward user interface - Entry level security personnel can find their way around the solution

Robust security - Most stable platform which gives the warm and fuzzy feeling

Bargain for money - Affordable solution when comparing what you pay and the value you get Review collected by and hosted on G2.com.

What do you dislike about Heimdal?

The solution is so secured when I forget the master password I struggle to break into my own system. I had a few struggles with support when I started using the product but all were resloved as I got better aquainted with the solution Review collected by and hosted on G2.com.

SB
Mentor
Small-Business (50 or fewer emp.)
"Best Software"
What do you like best about Heimdal?

I have used Heimdal for the last two years and couldn't be happier. It has stopped things dead in their tracks. Easy to use! Review collected by and hosted on G2.com.

What do you dislike about Heimdal?

I don't think I have not liked anything Heimdal has offered. Review collected by and hosted on G2.com.

CS
System Administrator
Small-Business (50 or fewer emp.)
"Great product for Patch Management, PAM and more."
What do you like best about Heimdal?

Heimdal offers many different modules in their product, but you can mix and match them as you like so you don't have to pay for something you're not going to use. It is also very easy to manage and implement most things in Heimdal. Review collected by and hosted on G2.com.

What do you dislike about Heimdal?

I think some modules use a bit more complexity. It's nice that it's simple to use, but sometimes I'd like a few more possibilities in what I can set up. Review collected by and hosted on G2.com.

Response from Alina Georgiana Petcu of Heimdal

Hi Christian! We really appreciate you taking the time to leave us a review. Your feedback is very important to us. Thank you for sharing your thoughts with us and the G2 community.

Maarten v.
MV
ICT Manager
Mid-Market (51-1000 emp.)
"Easy to use, Easy to install great reporting module, perfect support channel."
What do you like best about Heimdal?

Easy to use, Easy to install great reporting module, perfect support channel. Review collected by and hosted on G2.com.

What do you dislike about Heimdal?

You have to buy several different modules. I would like to see one product with everything included. Review collected by and hosted on G2.com.

KK
IT Manager
Mid-Market (51-1000 emp.)
"Fantastic and very cost effective IT security package"
What do you like best about Heimdal?

I like that many application is bundled in one application, making it easy to administrate and very effective. Effective means saving time and money. Review collected by and hosted on G2.com.

What do you dislike about Heimdal?

Policy setup could be better. Make a baseline policy and create different policies only based on changes compared to the baseline policy. If we want to make a basic change, we have to modify all policies and not just the baseline. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Small-Business (50 or fewer emp.)
"A vital layer of additional security"
What do you like best about Heimdal?

Heimdal is light weight. Very little impact on system resources. The other thing though is it's "quiet" ... it works in the background helping to sheild from threats without interfering with your work with dialog boxes. The other things that's particularly nice is that it keeps other applications up to date with the latest patches and builds, thus removing what otherwise could be entry points for system exploits. Review collected by and hosted on G2.com.

What do you dislike about Heimdal?

Frankly, not much. I do wish the software had a built in update button but other than that, the updates are OK to install manually and their primarly interface updates I believe anyway since their system is constantly being updated throughout the day if I'm not mistaken. Review collected by and hosted on G2.com.

Response from Alina Georgiana Petcu of Heimdal

Hi there! Thank you so much for this 5-star review. We are very happy to hear that our products are vital to your company's cybersecurity. We really appreciate you being a customer and helping to share the word about us among the G2 community. Your feedback is what helps our solutions grow continuously. Have a lovely day!

Verified User in Construction
AC
Mid-Market (51-1000 emp.)
"Alot of great features and great customer support"
What do you like best about Heimdal?

The support definitely. We use support a lot to help optimize our environment and make desired changes. Review collected by and hosted on G2.com.

What do you dislike about Heimdal?

The one size fits all UI. There are some things that we would like to change. Unfortunately, it's not something Heimdal can do. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

27 months

Average Discount

22%

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