G2

Kris B.

IT Operations Manager

Mid-Market (51-1000 emp.)

5/27/2026

"Automated patching makes life easier, but remote desktop needs work"

5/5

What do you like best about Heimdal?

What I like best about Heimdal is the automated patching. It saves us a lot of time since we don’t have to manually patch all our software anymore. Even for apps not natively supported, we can push scripts to check for updates, which is a huge benefit for our operations. Review collected by and hosted on G2.com.

What do you dislike about Heimdal?

The main thing that catches us out is the reboot notifications for laptops. The notifications could be more prominent because users sometimes miss them or they get hidden behind other windows, leading to surprise reboots. Also, the remote desktop tool isn’t very intuitive, and the black screen feature can be disabled by the remote user, which isn’t ideal for troubleshooting. Review collected by and hosted on G2.com.

What problems is Heimdal solving and how is that benefiting you?

Heimdal helps us relieve IT resources by using two of their modules: PEDM and Patch Management. These were previously manual tasks, and Heimdal automates them for us. Patch Management, in particular, saves us a lot of time because most of the software we use day to day is covered out of the box. Review collected by and hosted on G2.com.

Response from Livia Gyongyosi of Heimdal

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Hello,

Thank you for sharing your experience with Heimdal's Patch and Asset Management and Privilege Elevation and Delegation Management modules.

We're happy to know our automated patch management solution saves your team time.

We're constantly working to make our products better and easier to use. Your feedback on reboot notifications and the remote desktop will help us do just that.