BP Biswajit P. Operations Lead Mid-Market (51-1000 emp.) 7/15/2026 "Streamlined ITSM with Strong SLA Tracking and Automation" 4/5 What do you like best about Motadata ServiceOps? What I like most about Motadata ServiceOps is its centralized IT Service Management platform. It lets us manage incidents, service requests, changes, problems, and assets efficiently from a single interface. Since adopting it, we’ve seen better operational visibility, stronger SLA tracking, and improved collaboration across the team. The customizable workflows, automation features, and dashboards cut down on manual effort and help us provide faster response and resolution times for our managed service customers. Overall, it has streamlined our day-to-day operations and strengthened our service delivery. Review collected by and hosted on G2.com. What do you dislike about Motadata ServiceOps? The user interface could be more intuitive and responsive, particularly when working with a large volume of tickets. Some workflows and automation configurations require significant customization and aren’t straightforward to set up, which adds extra effort during implementation. Reporting and dashboard customization could also be more flexible to better align with managed service reporting requirements. Email notifications and their formatting could be improved for greater readability and consistency. Performance can also occasionally slow down when processing large datasets or generating complex reports. Review collected by and hosted on G2.com. What problems is Motadata ServiceOps solving and how is that benefiting you? Motadata ServiceOps centralizes our ITSM operations, automates key workflows, improves SLA compliance, and gives us clearer visibility into service delivery. As a result, it has reduced manual effort, boosted operational efficiency, and helped us deliver managed services to our customers faster and more consistently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic See what 28 reviewers think of Motadata ServiceOps 4.6 out of 5 · Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/motadata-serviceops/reviews)