# Best Order Management Software for Small Business - Page 4

## How Many Order Management Software Products Does G2 Track?

**Total Products under this Category:** 403

### Category Stats (Aug 2026)

- **Average Rating:** 4.33/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Base (+40.0%) - Among all products in this category, Base recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Order Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 9,100+ Authentic Reviews
- 403+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Order Management Software
 ![G2 Grid® for Order Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/order-management/grids.png?focus%5B%5D=394&focus%5B%5D=53424&focus%5B%5D=90674&focus%5B%5D=8407&focus%5B%5D=7953&focus%5B%5D=52151&focus%5B%5D=20104&focus%5B%5D=4364)

Highlighted products: QuickBooks Online, ShipHero, Katana Cloud Inventory, Webgility, Cin7 Core, Salesforce Order Management, Zoho Inventory, and Unicommerce.

Underlying data: [Grid® JSON](https://www.g2.com/categories/order-management/grids.json?focus%5B%5D=quickbooks-online&focus%5B%5D=shiphero&focus%5B%5D=katana-cloud-inventory&focus%5B%5D=webgility&focus%5B%5D=cin7-core&focus%5B%5D=salesforce-order-management&focus%5B%5D=zoho-inventory&focus%5B%5D=unicommerce&segment=small-business)

**Sponsored**

### Google Cloud Speech-to-Text

Google Cloud’s Speech API processes more than 1 billion voice minutes per month with close to human levels of understanding for many commonly spoken languages. Powered by the best of Google's AI research and technology, Google Cloud's Speech-to-Text API helps you accurately transcribe speech into text in 73 languages and 137 different local variants. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API, on-premises with Speech-to-Text On-Prem, or locally on any device with Speech On-Device.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=136&secure%5Bchosen_at%5D=2026-08-02T16%3A36%3A14Z&secure%5Bdisplayable_resource_id%5D=1597&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=21471&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=21471&secure%5Bresource_id%5D=136&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Forder-management%2Fsmall-business%3Fpage%3D4&secure%5Btoken%5D=5c0e0b5df3559a539e0c35d8eebde0aef83931cf35d322c0f976fe9d43c6069a&secure%5Burl%5D=https%3A%2F%2Fcloud.google.com%2Fspeech-to-text%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%2525epid%21-%2525ecid%21-speechtotext%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url)

### [Multiorders OMS](https://www.g2.com/products/multiorders-oms/reviews)

Company Information: Multiorders is a leading multichannel order, shipping, and inventory management software designed for small and medium-sized eCommerce businesses. With years of industry expertise, we focus on streamlining business operations to help companies optimize their workflow and scale. Key Features and Functionality: Multiorders connects all your sales channels in one place, allowing you to easily manage orders, stock levels, and shipping. Key features include: Real-time inventory tracking across platforms like Shopify, Amazon, eBay, and Etsy. Automated order processing with the ability to print shipping labels with just one click. Bulk updating of product prices and quantities across all sales channels. Sales performance tracking for a comprehensive view of your business. Stock alerts and purchase order generation to prevent stockouts. Primary Value and What It Solves: Multiorders simplifies complex workflows by centralizing all your eCommerce operations into one intuitive platform. It helps businesses reduce operational costs, improve inventory accuracy, and scale quickly without adding extra resources. The software eliminates the need for multiple platforms, reducing the risk of overselling and ensuring your customers receive accurate, timely orders. Languages Supported: Multiorders supports English as the primary language for its software interface. Value Proposition: Multiorders sets itself apart from other solutions by providing a truly integrated and automated system for managing sales, inventory, and shipping across multiple channels. With easy integration, bulk operations, and real-time data, it transforms how businesses manage their daily operations, saving time and resources. Our solution is unique because it doesn’t just centralize workflows—it empowers businesses to grow with efficiency and control.

**Average Rating:** 4.6/5.0

**Total Reviews:** 50

#### How Do G2 Users Rate Multiorders OMS?

- **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 8.7/10)
- **Flow Of Goods:** 1.1/10 (Category avg: 8.6/10)
- **Stock Levels:** 2.8/10 (Category avg: 8.7/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Multiorders OMS?

- **Seller:** [Multiorders](https://www.g2.com/sellers/multiorders)
- **Year Founded:** 2019
- **HQ Location:** Vilnius, LT
- **Twitter:** @multiorders  
747 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d9b973e028fcecb4a615be708403e5fe1c35119b39d53e6d7a5be54bdc9b9dd0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28663069%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Chemicals, Apparel & Fashion
- **Company Size:** 90% Small, 8% Medium

#### What Are Recent G2 Reviews of Multiorders OMS?

**["Integrate your sales and distribution channels"](https://www.g2.com/survey_responses/multiorders-oms-review-4415677)**

**Rating:** 4.5/5.0 stars

_— Luke M._

[Read full review](https://www.g2.com/survey_responses/multiorders-oms-review-4415677)

**["All of your e-commerce orders to one location."](https://www.g2.com/survey_responses/multiorders-oms-review-5146164)**

**Rating:** 4.5/5.0 stars

_— Bobby G._

[Read full review](https://www.g2.com/survey_responses/multiorders-oms-review-5146164)

#### What Are G2 Users Discussing About Multiorders OMS?

- [What is multichannel order management?](https://www.g2.com/discussions/what-is-multichannel-order-management)
- [What is multi channel inventory?](https://www.g2.com/discussions/what-is-multi-channel-inventory)
- [How much does Multiorders cost?](https://www.g2.com/discussions/how-much-does-multiorders-cost)

### [Descartes Sellercloud](https://www.g2.com/products/descartes-sellercloud/reviews)

Scale, Automate, Repeat. Sellercloud is a customizable Full-Stack solution for everything ecommerce. Integrated with more than 200 sales channels and marketplaces, businesses reach more customers and generate more sales without having to scale their workforce with their business. Our inventory and order management software provides a powerful set of features and tools to meet the challenges of multi-channel sales through synchronization, simplification and automation. Manage Orders, POs, Inventory, Shipping, and every stage in between with Sellercloud's ecosystem of solutions, designed by our community of sellers, for our community of sellers.

**Average Rating:** 4.2/5.0

**Total Reviews:** 64

#### How Do G2 Users Rate Descartes Sellercloud?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.7/10)
- **Flow Of Goods:** 8.8/10 (Category avg: 8.6/10)
- **Stock Levels:** 8.3/10 (Category avg: 8.7/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Descartes Sellercloud?

- **Seller:** [Descartes Systems Group](https://www.g2.com/sellers/descartes-systems-group)
- **Company Website:** www.descartes.com
- **Year Founded:** 1981
- **HQ Location:** Waterloo, Ontario
- **Twitter:** @descartessg  
3,222 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8c318e21e1dd6fc4c7a2a5b5793ad6c83997dd5c5f44148f24e59dc217755b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdescartes-systems-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,683 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 83% Small, 11% Medium

#### What Do G2 Reviewers Say About Descartes Sellercloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accuracy** of Descartes Sellercloud, which aids in effectively scaling e-commerce operations.
- Users find that **Descartes Sellercloud fosters business growth** through strong onboarding and comprehensive e-commerce functionalities.
- Users value the **centralized management** of Sellercloud, enabling efficient scaling of e-commerce operations and strong support.
- Users value the **strong onboarding and support** of Sellercloud, enhancing their e-commerce operations effectively.
- Users commend the **excellent customer support** of Descartes Sellercloud, aiding their e-commerce journey effectively.

##### Cons

- Users face **customization issues** with Descartes Sellercloud, including high costs for basic changes and limited support for core features.
- Users find the **cost of customizations** to be unreasonably high, especially with ongoing functionality issues in the system.
- Users often face **integration issues** with Descartes Sellercloud, complicating operations and limiting functionality across multiple platforms.
- Users face a significant **lack of automation** for order fulfillment across multiple warehouses, leading to complications and manual workarounds.
- Users find the **limited functionality** of Descartes Sellercloud challenging, particularly with multi-warehouse operations and integrations.

#### What Are Recent G2 Reviews of Descartes Sellercloud?

**["Seller Cloud Save"](https://www.g2.com/survey_responses/descartes-sellercloud-review-7027281)**

**Rating:** 5.0/5.0 stars

_— Reymar G._

[Read full review](https://www.g2.com/survey_responses/descartes-sellercloud-review-7027281)

**["Been using since 2017. Still going strong."](https://www.g2.com/survey_responses/descartes-sellercloud-review-7060663)**

**Rating:** 5.0/5.0 stars

_— AJ J._

[Read full review](https://www.g2.com/survey_responses/descartes-sellercloud-review-7060663)

#### What Are G2 Users Discussing About Descartes Sellercloud?

- [How much does Sellercloud cost?](https://www.g2.com/discussions/how-much-does-sellercloud-cost) - 1 comment, 1 upvote
- [Is Sellercloud an ERP system?](https://www.g2.com/discussions/is-sellercloud-an-erp-system) - 1 comment, 1 upvote
- [What is Sellercloud?](https://www.g2.com/discussions/what-is-sellercloud)
- [What is Sellercloud used for?](https://www.g2.com/discussions/what-is-sellercloud-used-for)

### [CustomBooks™](https://www.g2.com/products/custombooks/reviews)

CustomBooks™ is a powerful, all-in-one business application for accounting, cloud banking, order management, inventory management, project and time tracking into one cloud-driven platform. Our mission is to provide easy-to-use, no-nonsense, scalable business software for startups, entrepreneurs, and growing companies to manage their finances and day-to-day operations. Our vision for CustomBooks™ is to give you, your employees and business partners easy, secure access to company information from anywhere on the planet —empowering everyone at your company with the information that often makes the difference between gaining new customers and losing them to the competition.

**Average Rating:** 4.4/5.0

**Total Reviews:** 72

#### How Do G2 Users Rate CustomBooks™?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.7/10)
- **Flow Of Goods:** 8.9/10 (Category avg: 8.6/10)
- **Stock Levels:** 8.9/10 (Category avg: 8.7/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind CustomBooks™?

- **Seller:** [CustomBooks™](https://www.g2.com/sellers/custombooks)
- **Year Founded:** 2012
- **HQ Location:** San Francisco, CA
- **Twitter:** @custombookserp  
1,457 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0bfe9ce69df08d8edee2e86d6f8d6505255d77122b07b554758cccdfeb878335&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2882399&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Accountant
- **Top Industries:** Accounting, Banking
- **Company Size:** 59% Small, 40% Medium

#### What Do G2 Reviewers Say About CustomBooks™?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **accuracy** of CustomBooks™, enabling reliable financial tracking and insightful reporting with ease.
- Users value the **accurate data** provided by CustomBooks™, enhancing financial clarity and improving decision-making efficiency.
- Users appreciate the **reliability and organization** of CustomBooks™, facilitating clear financial oversight and efficient workflows.
- Users find CustomBooks™ **easy to use** , with smooth navigation and quick setup enhancing their overall efficiency.
- Users praise the **easy setup** of CustomBooks™, enabling quick configuration and efficient use from the start.

##### Cons

- Users find the **limited customization** in CustomBooks™ restricts their ability to tailor workflows to their needs.
- Users find the **missing features** in CustomBooks™ limit flexibility and hinder workflow customization and usability.
- Users experience **syncing issues** , particularly with delays and the need for real-time updates across devices.
- Users find the **difficult learning** curve challenging due to fixed features that limit workflow customization and adaptability.
- Users find the **lack of mobile support** limiting, wishing for better functionality and access on the go.

#### What Are Recent G2 Reviews of CustomBooks™?

**["Reliable All-in-One Platform"](https://www.g2.com/survey_responses/custombooks-review-12831451)**

**Rating:** 4.0/5.0 stars

_— Shri ._

[Read full review](https://www.g2.com/survey_responses/custombooks-review-12831451)

**["Reliable Record Keeper with Room for Customization"](https://www.g2.com/survey_responses/custombooks-review-12305282)**

**Rating:** 4.0/5.0 stars

_— Bhavesh I._

[Read full review](https://www.g2.com/survey_responses/custombooks-review-12305282)

#### What Are G2 Users Discussing About CustomBooks™?

- [What is AccountingSuite™ used for?](https://www.g2.com/discussions/what-is-accountingsuite-used-for)

### [Acctivate Inventory Software](https://www.g2.com/products/acctivate-inventory-software/reviews)

Acctivate Inventory Software is an operational hub for growing small to mid-sized distributors, online retailers, and manufacturers using QuickBooks®. The sophisticated solution promotes collaboration across the entire company with tools that deliver comprehensive business management, including real-time visibility of inventory, multi-channel sales, purchasing, order fulfillment + more. Operations are accelerated from customer service to the warehouse and key insights enable strategic decision-making. Acctivate replaces manual, error-prone methods like spreadsheets and helps solve virtually any business and industry specific challenge. Integrations to best-in-class technologies for eCommerce, EDI and more simplify business processes; and intelligent functionality for lot & serial number traceability, landed cost, mobile warehouse management and more enhance productivity and streamline operations. Acctivate is an ERP alternative that works with QuickBooks to serve SMBs looking to scale operational capabilities without settling for a costly, overserving mid-market ERP software. In turn, their warehouse is optimized, inventory investments protected, and customer satisfaction exceeded.

**Average Rating:** 4.0/5.0

**Total Reviews:** 97

#### How Do G2 Users Rate Acctivate Inventory Software?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.7/10)
- **Flow Of Goods:** 8.5/10 (Category avg: 8.6/10)
- **Stock Levels:** 8.2/10 (Category avg: 8.7/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Acctivate Inventory Software?

- **Seller:** [Acctivate](https://www.g2.com/sellers/acctivate-261c9585-2ec7-49f4-ac47-927b74f27063)
- **Year Founded:** 2003
- **HQ Location:** Arlington, TX
- **Twitter:** @Acctivate  
6,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=79e05dcfbd417333395916383f3e120ae1afefb7f719fd8120c89e4c5f80a3d0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F139221%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Wholesale, Retail
- **Company Size:** 95% Small, 5% Medium

#### What Are Recent G2 Reviews of Acctivate Inventory Software?

**["Great Value ERP System for My Small Business"](https://www.g2.com/survey_responses/acctivate-inventory-software-review-7065843)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/acctivate-inventory-software-review-7065843)

**["Easy ERP"](https://www.g2.com/survey_responses/acctivate-inventory-software-review-8717507)**

**Rating:** 4.0/5.0 stars

_— Verified User in Manufacturing_

[Read full review](https://www.g2.com/survey_responses/acctivate-inventory-software-review-8717507)

#### What Are G2 Users Discussing About Acctivate Inventory Software?

- [What are the benefits and drawbacks of using Acctivate Inventory Software for inventory management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-acctivate-inventory-software-for-inventory-management)
- [What is Acctivate Inventory Software used for?](https://www.g2.com/discussions/what-is-acctivate-inventory-software-used-for)
- [Which software is best for inventory?](https://www.g2.com/discussions/acctivate-inventory-software-which-software-is-best-for-inventory)
- [What does inventory management software do?](https://www.g2.com/discussions/acctivate-inventory-software-what-does-inventory-management-software-do)
- [What is Acctivate?](https://www.g2.com/discussions/what-is-acctivate)

### [Extensiv Order Manager](https://www.g2.com/products/extensiv-order-manager/reviews)

Seamlessly integrate all your products, fulfillment centers, and sales channels in one platform. So whether you’re selling DTC, through wholesale, marketplaces, or all of that and more, you can always be exactly where your customer is. Our powerful automation tools proactively generate POs and forecasts, identify the best shipping deals, and find new opportunities for cost cutting and profitability - all by themselves! Beyond eliminating human error, they also save you valuable human time. Boost your margins, bottom line, and organizational efficiency with obsessively detailed data on every individual SKU and operation. Combined with our predictive analytics, you can forecast your growth with total clarity and confidence. With one-click integrations with all of your sales channels and shipping carriers including Shopify, BigCommerce, Magento, Amazon (all international properties and FBA), eBay, Newegg, Sears, Rakuten, USPS, UPS, DHL e-Commerce, UPS Mail Innovations, Fedex, Express1 and more, Skubana is revolutionizing multi-channel fulfillment by easing the process of coordinating your warehouses, dropshipper vendors, and 3PL warehouses.

**Average Rating:** 4.4/5.0

**Total Reviews:** 67

#### How Do G2 Users Rate Extensiv Order Manager?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.7/10)
- **Flow Of Goods:** 10.0/10 (Category avg: 8.6/10)
- **Stock Levels:** 10.0/10 (Category avg: 8.7/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Extensiv Order Manager?

- **Seller:** [Extensiv](https://www.g2.com/sellers/extensiv)
- **HQ Location:** El Segundo, CA
- **Twitter:** @goextensiv  
114 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3b2a460c01e08918cef74d6603bb5d2aa83fc84ff7676845e08180ab800e4098&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F81874952%2F&secure%5Burl_type%5D=linkedin_company_website)  
162 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President
- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 87% Small, 10% Medium

#### What Do G2 Reviewers Say About Extensiv Order Manager?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Extensiv Order Manager, simplifying order management with an intuitive interface.
- Users highlight the **exceptional customer service** provided by Extensiv Order Manager, enhancing their shipping experience significantly.
- Users commend the **exceptional customer support** of Extensiv Order Manager, greatly enhancing their shipping experience.
- Users find the **intuitive User Interface** of Extensiv Order Manager enhances their shipping experience significantly.

#### What Are Recent G2 Reviews of Extensiv Order Manager?

**["Extensiv Order Manager - Solid Lite-ERP Solution"](https://www.g2.com/survey_responses/extensiv-order-manager-review-8944200)**

**Rating:** 4.0/5.0 stars

_— Peter B._

[Read full review](https://www.g2.com/survey_responses/extensiv-order-manager-review-8944200)

**["Phenominal software, exceptional team!"](https://www.g2.com/survey_responses/extensiv-order-manager-review-8692363)**

**Rating:** 5.0/5.0 stars

_— Paul J._

[Read full review](https://www.g2.com/survey_responses/extensiv-order-manager-review-8692363)

#### What Are G2 Users Discussing About Extensiv Order Manager?

- [How do you build an inventory management system?](https://www.g2.com/discussions/how-do-you-build-an-inventory-management-system)
- [What is the best inventory management software?](https://www.g2.com/discussions/what-is-the-best-inventory-management-software)
- [What is Skubana?](https://www.g2.com/discussions/what-is-skubana)
- [How much does Brightpearl cost?](https://www.g2.com/discussions/skubana-how-much-does-brightpearl-cost)

### [Pipe17](https://www.g2.com/products/pipe17/reviews)

Pipe17 is the AI-Native Order Operations Platform that unifies orders, inventory, products and fulfillments across selling channels (DTC, B2B, retail and agentic), ERPs and fulfillment locations. Backed by GLP Capital, LFX Ventures and Blumberg Capital, Pipe17 helps innovative brands like Allbirds, Wyze and MaryRuth Organics, and leading 3PLs like FedEx, Radial and Ryder eliminate operational chaos, accelerate time-to-market and scale profitably.

**Average Rating:** 4.6/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Pipe17?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 7.3/10 (Category avg: 10/10)

#### Who Is the Company Behind Pipe17?

- **Seller:** [Pipe17](https://www.g2.com/sellers/pipe17)
- **Year Founded:** 2019
- **HQ Location:** Seattle, US
- **Twitter:** @Pipe17Inc  
277 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6978c1af847ffa10590e84945ac6e6c0b5952cdf54cddb16ffbb02054772c91e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FPipe17&secure%5Burl_type%5D=linkedin_company_website)  
67 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Goods, Retail
- **Company Size:** 69% Small, 28% Medium

#### What Do G2 Reviewers Say About Pipe17?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **easy setup and powerful order routing** of Pipe17, making multi-platform management effortless and efficient.
- Users praise the **amazing customer support** of Pipe17, highlighting prompt responses and detailed assistance throughout integration.
- Users love the **easy integrations** of Pipe17, enabling quick setup with various platforms and seamless order management.
- Users find Pipe17 to be **very easy to use** , appreciating its straightforward integration and helpful support.
- Users appreciate the **flexible inventory management** of Pipe17, allowing seamless integration across multiple e-commerce platforms.

##### Cons

- Users note that Pipe17 is **expensive** , raising concerns about its affordability and value compared to other connectors.
- Users find **difficult customization** options in Pipe17, leading to a need for better user-friendly solutions.
- Users find the **pricing slightly high** , especially in Asian countries, suggesting a need for varied pricing models.
- Users report persistent **software bugs** in Pipe17, leading to inconsistent support and operational challenges with ERP integration.
- Users face **technical issues** with Pipe17, including inconsistent support and bugs affecting ERP integrations and inventory management.

#### What Are Recent G2 Reviews of Pipe17?

**["The ultimate answer for data connectivity and order routing"](https://www.g2.com/survey_responses/pipe17-review-10843925)**

**Rating:** 5.0/5.0 stars

_— Dan K._

[Read full review](https://www.g2.com/survey_responses/pipe17-review-10843925)

**["Spreadsheet Killer"](https://www.g2.com/survey_responses/pipe17-review-11357250)**

**Rating:** 5.0/5.0 stars

_— Victoria S._

[Read full review](https://www.g2.com/survey_responses/pipe17-review-11357250)

#### What Are G2 Users Discussing About Pipe17?

- [What is Pipe17 used for?](https://www.g2.com/discussions/what-is-pipe17-used-for)

### [SOS Inventory](https://www.g2.com/products/sos-inventory/reviews)

SOS Inventory is cloud-based inventory, manufacturing and order management software designed to work with QuickBooks Online. Get a panoramic view of your inventory, cash flow, and operations with a single inventory management control program designed specifically for QBO integration. SOS Inventory was created with the small business owner in mind; similar programs start at tens of thousands of dollars. SOS is suitable for the cost-conscious with no sacrifice of powerful features and functions. SOS Inventory’s easy-to-use inventory management software offers complete control over purchase orders, stock, sales, customers and locations with endless reporting options.

**Average Rating:** 3.8/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate SOS Inventory?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Flow Of Goods:** 7.5/10 (Category avg: 8.6/10)
- **Stock Levels:** 8.3/10 (Category avg: 8.7/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind SOS Inventory?

- **Seller:** [Saddle Oak Software](https://www.g2.com/sellers/saddle-oak-software)
- **Year Founded:** 2009
- **HQ Location:** Arlington, Texas
- **Twitter:** @sosinventory  
314 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a864209de22d1d9eae774bbb5a9fe31b82331e8ce4df23f0e3636bf356ef5f51&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F64878448&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 92% Small, 8% Medium

#### What Do G2 Reviewers Say About SOS Inventory?

_AI-generated summary from verified user reviews_

##### Pros

- Users find **accessibility and ease of use** in SOS Inventory for managing orders and customer information efficiently.
- Users appreciate the **accessible order management** in SOS Inventory, making daily processing efficient and straightforward.
- Users appreciate the **effective communication** of SOS Inventory, noting swift responses from customer service for inquiries.
- Users appreciate the **swift customer support** of SOS Inventory, providing timely assistance for their queries.
- Users find the **ease of use** of SOS Inventory makes order processing and updates simple and efficient.

##### Cons

- Users find the **inventory tracking tedious and confusing** , leading to complete abandonment of the product for this purpose.
- Users find the **difficult learning** curve of SOS Inventory frustrating, leading to discontinuation of its use.
- Users find the **inventory tracking tedious and confusing** , leading to a complete halt in its usage for this purpose.

#### What Are Recent G2 Reviews of SOS Inventory?

**["Powerful and Accessible from everywhere."](https://www.g2.com/survey_responses/sos-inventory-review-8269683)**

**Rating:** 5.0/5.0 stars

_— Erick H._

[Read full review](https://www.g2.com/survey_responses/sos-inventory-review-8269683)

**["Easy to learn and use."](https://www.g2.com/survey_responses/sos-inventory-review-8269803)**

**Rating:** 4.0/5.0 stars

_— Kathy F._

[Read full review](https://www.g2.com/survey_responses/sos-inventory-review-8269803)

#### What Are G2 Users Discussing About SOS Inventory?

- [How much does SOS Inventory cost?](https://www.g2.com/discussions/sos-inventory-how-much-does-sos-inventory-cost) - 1 comment
- [How much does SOS Inventory cost?](https://www.g2.com/discussions/how-much-does-sos-inventory-cost)
- [Does SOS Inventory integrate with Xero?](https://www.g2.com/discussions/does-sos-inventory-integrate-with-xero)
- [What software is used for inventory?](https://www.g2.com/discussions/what-software-is-used-for-inventory)
- [What is SOS software?](https://www.g2.com/discussions/what-is-sos-software)

### [Solid Commerce](https://www.g2.com/products/solid-commerce/reviews)

Solid Commerce is a cloud-based multi-channel operations platform designed to assist users in managing their entire eCommerce operations seamlessly. This solution unifies critical components such as product content, inventory, pricing, orders, and fulfillment across various marketplaces and storefronts, including Amazon, eBay, Walmart, and popular eCommerce platforms like Shopify, BigCommerce, and WooCommerce. By consolidating these functions into one platform, Solid Commerce eliminates the need for disparate tools, allowing teams to efficiently create and optimize listings, synchronize stock levels in near real-time, intelligently route orders, and monitor performance through specialized dashboards. The target audience for Solid Commerce primarily includes retailers, brands, and distributors who sell across multiple channels, often managing a substantial number of SKUs. These users benefit from the platform's ability to handle catalog complexity and scale, accommodating variations, parent-child relationships, and bulk operations. Solid Commerce is particularly advantageous for those looking to streamline their eCommerce processes, reduce manual labor, and enhance their overall operational efficiency. The platform is designed to support businesses ranging from those with a few channels to those operating on ten or more, making it versatile for various eCommerce needs. Key features of Solid Commerce include its innovative “multi-agent” approach to practical AI, which enhances productivity and accuracy. The QuickListGenie feature accelerates the listing creation process by converting product data into channel-compliant formats, while a column/attribute mapper simplifies the normalization of catalog data from various sources. Additionally, the AutoReply Agent assists in managing routine buyer inquiries, significantly reducing response times while maintaining compliance with company policies. These features are integrated into daily workflows, enabling teams to work more efficiently and with fewer errors. Solid Commerce also offers comprehensive capabilities that span the entire operations lifecycle. Merchants can centralize their catalogs, publish updates across all channels using templates and bulk edits, and enforce pricing strategies with dynamic, channel-specific rules. Inventory management is streamlined through configurable routing options and integrated label generation. The platform’s analytics tools provide insights into catalog health, pricing trends, and listing exceptions, empowering teams to make informed decisions about their operations. Furthermore, open APIs and webhooks facilitate easy integration with other systems, such as ERPs and accounting tools, allowing for customized workflows. Implementation of Solid Commerce is supported by onboarding specialists who assist users in normalizing data and setting up priority channels efficiently. The platform operates on Microsoft Azure, ensuring robust security and role-based access controls. With various support options, including in-app chat and a comprehensive knowledge base, users can receive assistance tailored to their needs. Solid Commerce ultimately serves as a single source of operational truth, providing a pragmatic layer of AI that helps eCommerce teams scale confidently and profitably.

**Average Rating:** 3.1/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Solid Commerce?

- **Has the product been a good partner in doing business?:** 4.2/10 (Category avg: 8.7/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Solid Commerce?

- **Seller:** [Solid Commerce](https://www.g2.com/sellers/solid-commerce)
- **Year Founded:** 2008
- **HQ Location:** Marina Del Ray, CA
- **Twitter:** @SolidCommerce  
628 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6577d9233a89a6a5197890a1bca585781cf1892ffc4a8adafe30c953b86ea727&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2392993%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 91% Small, 9% Large

#### What Are Recent G2 Reviews of Solid Commerce?

**["Powerful toolset with a learning curve"](https://www.g2.com/survey_responses/solid-commerce-review-845088)**

**Rating:** 5.0/5.0 stars

_— Verified User in Furniture_

[Read full review](https://www.g2.com/survey_responses/solid-commerce-review-845088)

**["Great inventory management system"](https://www.g2.com/survey_responses/solid-commerce-review-1038385)**

**Rating:** 4.5/5.0 stars

_— Bruce W._

[Read full review](https://www.g2.com/survey_responses/solid-commerce-review-1038385)

#### What Are G2 Users Discussing About Solid Commerce?

- [What is Solid Commerce used for?](https://www.g2.com/discussions/what-is-solid-commerce-used-for)

### [Agiliron](https://www.g2.com/products/agiliron/reviews)

POS, Inventory Management & E-Commerce Solutions. Agiliron is an all-in-one software suite which allows you to manage all orders, inventory and CRM records, from all channels, in one place.

**Average Rating:** 4.2/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Agiliron?

- **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 8.7/10)
- **Flow Of Goods:** 6.7/10 (Category avg: 8.6/10)
- **Stock Levels:** 6.7/10 (Category avg: 8.7/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Agiliron?

- **Seller:** [Agiliron](https://www.g2.com/sellers/agiliron)
- **Year Founded:** 2007
- **HQ Location:** Portland, OR
- **Twitter:** @agiliron  
287 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9924cc35223be05b1ff883ec4fb0b0e96793dc1ef1b95f60c558bc29b3b9ad81&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fagiliron%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Wholesale
- **Company Size:** 93% Small, 7% Medium

#### What Do G2 Reviewers Say About Agiliron?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **exceptional customer support** of Agiliron, consistently noting quick responses and helpful assistance.
- Users commend Agiliron's **ease of use** , particularly appreciating its supportive onboarding and intuitive interface.
- Users commend Agiliron's **excellent customer support** and user-friendly onboarding, making their business operations smoother and efficient.
- Users recognize Agiliron's **affordability** , appreciating its extensive features and excellent customer support tailored to their needs.
- Users value the **easy integrations** with platforms like Shopify and Amazon, enhancing their business operations smoothly.

##### Cons

- Users dislike the inability to **convert orders to invoices from the shipping log** , complicating their workflow.
- Users find the **limited customization** of Agiliron challenging, but support is assisting in addressing these issues.
- Users find some **lookup functions too rigid** , but are collaborating with support for improvements.
- Users wish they could **convert orders to invoices directly from the shipping log** , as it complicates the process.
- Users find it frustrating that they can't **change orders to invoices directly from the shipping log** , complicating their workflow.

#### What Are Recent G2 Reviews of Agiliron?

**["Agiliron worked well for us as our online catalog and B-to-B order Management System"](https://www.g2.com/survey_responses/agiliron-review-12197927)**

**Rating:** 4.5/5.0 stars

_— Carol L._

[Read full review](https://www.g2.com/survey_responses/agiliron-review-12197927)

**["Agiliron Exceeds Expectations with Stellar Features and Unmatched Support"](https://www.g2.com/survey_responses/agiliron-review-11926462)**

**Rating:** 5.0/5.0 stars

_— Janina T._

[Read full review](https://www.g2.com/survey_responses/agiliron-review-11926462)

#### What Are G2 Users Discussing About Agiliron?

- [What is Agiliron used for?](https://www.g2.com/discussions/what-is-agiliron-used-for)

### [ecomdash](https://www.g2.com/products/ecomdash/reviews)

Ecomdash is an inventory management and order fulfillment platform that gives the user the option of managing all online sales channels via the one application. It is designed for small to mid-sized multi-channel online retailers. With ecomdash, users can automatically sync inventory levels across all channels and customize their inventory rules for each channel. Ecomdash integrates with Amazon and eBay, allowing users to easily list products for sale on both channels. The platform sends and receives data from online sales channels, suppliers and fulfillment centers, giving users an increased visibility over their retail operations. Users can also integrate ecomdash with major ecommerce shopping cart services, such as Magento and Shopify. Ecomdash provides training and support over the phone, via email, and live chat, as well as a dedicated support site, along with video tutorials and regular blog updates to assist your user experience. New, active users can also schedule a free onboarding session with an onboarding specialist. The software is priced as a monthly subscription at different tiers based on the user’s volume of orders. Here are a few of our integrations: Amazon, eBay, Etsy, Bonanza, Walmart, Google, FBA, Amazon.ca, Amazon.co.uk, Newegg.com, Shopify, Bigcommerce, WooCommerce, Magento, Endicia, Stamps.com, Fedex, UPS, DHL Express, Shopify POS, and Shopify Plus.

**Average Rating:** 2.8/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate ecomdash?

- **Has the product been a good partner in doing business?:** 4.4/10 (Category avg: 8.7/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 8.3/10 (Category avg: 10/10)

#### Who Is the Company Behind ecomdash?

- **Seller:** [ecomdash](https://www.g2.com/sellers/ecomdash)
- **Year Founded:** 2013
- **HQ Location:** Burlington, Massachusetts
- **Twitter:** @ecomdash  
1,480 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1bb1478620979807e398fb45f402cd790c0951520b05ee1bf0633847a1dcf37e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3225659%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Electronics
- **Company Size:** 88% Small, 6% Medium

#### What Are Recent G2 Reviews of ecomdash?

**["THE SAAS"](https://www.g2.com/survey_responses/ecomdash-review-8971678)**

**Rating:** 4.5/5.0 stars

_— Verified User in Consulting_

[Read full review](https://www.g2.com/survey_responses/ecomdash-review-8971678)

**["Top notch product management software coupled with unmatched software support "](https://www.g2.com/survey_responses/ecomdash-review-1634124)**

**Rating:** 5.0/5.0 stars

_— Christa B._

[Read full review](https://www.g2.com/survey_responses/ecomdash-review-1634124)

#### What Are G2 Users Discussing About ecomdash?

- [What is multi-channel inventory?](https://www.g2.com/discussions/ecomdash-what-is-multi-channel-inventory)
- [What does Ecomdash integration with?](https://www.g2.com/discussions/what-does-ecomdash-integration-with)
- [Is ecomdash good?](https://www.g2.com/discussions/is-ecomdash-good) - 1 comment
- [What does ecomdash do?](https://www.g2.com/discussions/what-does-ecomdash-do)

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[Browse Order Management Themes](/categories/order-management/themes)

 ![Nathan Calabrese](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan Calabrese")
NC

Researched and written by [Nathan Calabrese](https://research.g2.com/insights/author/nathan-calabrese)

Updated 

Products classified in the overall Order Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Order Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Order Management category.

In addition to qualifying for inclusion in the Order Management Software category, to qualify for inclusion in the Small Business Order Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.

Show More

* * *

## How Do You Choose the Right Order Management Software?

### What You Should Know About Order Management Software

### What is Order Management Software?

Order management software (OMS) is a type of software that helps businesses manage their order processing and fulfillment operations. It provides a centralized platform for businesses to manage orders from various sales channels, such as e-commerce stores, marketplaces, and brick-and-mortar stores. This software typically includes features such as order tracking, inventory management, shipping management, and reporting. With an OMS, businesses can automate their order processing workflows, reduce errors, and improve efficiency.

For example, when a customer places an order on an e-commerce website, the OMS will automatically process the order, generate a shipping label, and update the inventory levels. This helps ensure the customer receives their order quickly and accurately while reducing the business's workload. The software can also integrate with other systems, such as [accounting software](https://www.g2.com/categories/accounting), [customer relationship management (CRM) tools](https://www.g2.com/categories/crm), and [marketing automation platforms](https://www.g2.com/categories/marketing-automation), to provide a seamless end-to-end solution for businesses.

**What Does OMS Stand For?**

OMS stands for order management software, or order management systems. ** **

### What are the Common Features of Order Management Software?

OMS commonly provides several features that facilitate order management from initial acceptance to final shipment, as well as order processing, dispatch management, inventory control, and product cataloging. 

**Inventory management:** The software keeps track of stock availability, assigns orders to various warehouses, and identifies the best shipping options for users. The feature helps provide customers with a transparent and open experience before and after sales.

**Sales history:** It stores product information, availability, and popularity which are consistently updated, with the statistics visible to employees and customers.

**Customer database:** It helps manage customer information, contacts, and activities regarding sales and feedback in the OMS’s customer database.

**Entering and converting orders or quotes:** OMS allows businesses to process customer orders and quotes efficiently and accurately, reducing the risk of errors and improving customer satisfaction. This allows businesses to manage all of their sales channels in one place, reducing the need for manual data entry and improving order accuracy.

### What are the Benefits of Order Management Software?

OMS can bring numerous benefits to businesses of all sizes.

**Increased efficiency:** OMS automates many of the manual processes involved in order processing, reducing the likelihood of errors and speeding up the process.

**Customer service:** It provides customers with real-time order tracking and updates, leading to higher customer satisfaction levels.

**Analytics and reporting:** The software generates reports on orders, inventory levels, and customer behavior, providing insights into business performance.

**Integrations:** OMS often integrates with other software systems such as e-commerce platforms, CRM or billing software, and shipping carriers to create a more streamlined and cohesive process.

### Who Uses Order Management Software?

OMS can be used by a variety of businesses, including retailers, wholesalers, distributors, manufacturers, and e-commerce businesses. Any business that receives and fulfills orders can benefit from using the software.

**Retailers:** Retailers who manage inventory and fulfill orders in-house can benefit from using an OMS to automate order processing and streamline fulfillment.

**Wholesalers:** Wholesalers who handle large volumes of orders can use an OMS to manage orders more efficiently and ensure accurate fulfillment.

**Distributors:** Distributors can use the software to manage orders across multiple channels, warehouses, and vendors, allowing for better inventory management and more streamlined processes.

**Manufacturers:** Manufacturers can use OMS to manage orders from customers and vendors, coordinate production and shipping, and maintain accurate inventory levels.

**E-commerce:** E-commerce businesses can use OMS to manage orders from multiple online marketplaces and their own website, helping streamline order processing and fulfillment.

### What are the Alternatives to Order Management Software?

There are a variety of alternatives to OMS that businesses can consider, depending on their needs and budget. Here are some of the most common alternatives that can replace this type of software, either partially or completely:

[E-commerce software](https://www.g2.com/categories/e-commerce-platforms): Businesses that primarily sell through an e-commerce platform may use the platform's built-in order management tools.

[Accounting software](https://www.g2.com/categories/accounting): Some accounting software have order management features that allow businesses to track orders and inventory.

[Warehouse management software](https://www.g2.com/categories/warehouse-management): Businesses that operate their own warehouses may use warehouse management software (WMS) that includes order management features.

[ERP systems](https://www.g2.com/categories/erp-systems) **:** Enterprises may use ERP software that includes order management as one of its modules.

### Challenges with Order Management Software

OMS can come with their own set of challenges. 

**Lack of integrations:** Order management platforms are at their best when connected to other business areas. If an OMS doesn’t connect with a CRM, finance management, supply chain, and other software modules, one can miss out on valuable efficiency and customer service opportunities.

**Configurations:** A company might want to open access to their OMS to various employees involved at different stages of the customer lifecycle. If an OMS doesn't allow customizable data access, reports, and other information, employees might lack the tools needed to do their jobs well.

**Data quality:** Like most systems, an OMS relies heavily on accurate data, and poor data quality can lead to errors, delays, and incorrect order fulfillment.

**Complexity:** Depending on the size and complexity of the business, the OMS can be complex, and it may take some time for staff to become proficient in its use.

### How to Buy Order Management Software

#### Requirements Gathering (RFI/RFP) for Order Management Software

When selecting an OMS, it is essential to first look at how the business operates and then familiarize oneself with the types of software available. There are various options for OMS products, including those designed for the business needs of small and medium-sized companies. Some things to consider include its ability to receive orders from any channel, monitor inventory levels, and provide customer order tracking.

#### Compare Order Management Software Products

**Create a long list**

Depending on the industry, the buyer will want to create a long list of software products designed to help businesses in their particular industry. For example, there are platforms specifically built for enterprises, while others have flexibility with the number of users and allow additional seats as a company grows.

**Create a short list**

After reviewing and researching the software on the long list, the buyer can whittle it down based on their budget. OMS is available for all budgets, and some general applications may be downloaded for free or bought at a lower price.

However, buyers must remember that the more specialized a software is, the more expensive it gets. This is because the user base for specialized software is relatively small. The company should be prepared to pay a premium if it wants something specific to its industry or customized for its business.

**Conduct demos**

As a rule of thumb, companies should demo all products on their short list. During demos, buyers should ask specific questions about the functionalities they care about most. For example, one might ask to be walked through any features for managing customer data, entering orders, or verifying shipping preferences.

#### Selection of Order Management Software

**Choose a selection team**

The managers from departments such as shipping, procurement, finance, and accounting who will be using this software must be involved in the selection process. Every business is different, and frequent users are in the best position to offer an educated opinion on the business's particular needs. Some users may even be able to help the company install and set up the software of choice.

After choosing a software, buyers must remember that they don’t have to be stuck with this selection forever; most platforms allow for add-ons or modifications. However, the company shouldn’t make this decision lightly because no matter what software is chosen, it will involve a considerable commitment of time and money. To see a return on investment (ROI), buyers cannot change their minds in a few months and switch software.

**Negotiation**

Negotiating a software contract is vital to minimize risk, whether in terms of performance protection, security protection, or simply ensuring that both parties agree on what to expect from the other. If a business has the cash flow, it could ask for a discount in return for an annual upfront payment, and many software providers are happy to make that deal. A software provider may offer unlimited usage if the buyer pays upfront instead of a monthly or quarterly package price. 

Buyers should also determine if they need help implementing or integrating the software with other systems. Usually, a software provider's first offer will include some implementation services in a given timeframe. Buyers can ask for these services to be removed if they can manage it themselves or if a third party can do it for cheaper. Buyers also need to decide for how long they will need this software. If the company uses the software for years, the buyer can negotiate longer terms, sometimes resulting in more favorable pricing.

**Final decision**

The final decision should be based on all the information gathered previously. Businesses should prioritize needs and select the solution that meets most, if not all, of their requirements. Companies must remember that there isn't a perfect software, but there is one that is best for their business. 

If possible, buyers should try to conduct a pilot program with a smaller sample size of users to gauge how well the software is received, integrated, and implemented. If the platform receives high marks, then they can buy with confidence. If the tool is inefficient or not performing as expected, it might be time to test another order management tool.

### Order Management Software Trends

**Cloud-based**

Cloud-based order management systems are becoming increasingly popular, allowing businesses to access the software from anywhere with an internet connection and providing greater scalability and flexibility.

**Omnichannel**

The rise of omnichannel retailing means that businesses need to be able to manage orders across multiple channels, including brick-and-mortar stores, e-commerce websites, and marketplaces.

**Artificial intelligence and machine learning**

AI and ML are increasingly used in OMS to automate processes, improve accuracy, and provide predictive analytics.