Pipe17 Reviews & Product Details

Works well for simple order routing, updating inventory on sales channels and updating sales channels with tracking information etc. It handles kits very well. Notifications are customizable and work great. It's great to see the events and help us pinpoint the problems. (although sometimes the event shows "acknowledged" but in reality there as an issue that needed to be fixed) Pipe17's UI is intuitive Review collected by and hosted on G2.com.

Update: 2025-07-07: Pipe17 seemed like a promising alternative to Celigo and FarApp to integrate Amazon and Shopify to Netsuite at first, but it became just like the alternatives: too expensive, lock you in long contracts, full of bugs and poor support. The subscription we paid went up by 128% in less than 2 years with less customer support service as they started charging for "Enterprise Support" which was not a thing when we signed up. Overall would not recommend if you plan on connecting an ERP to it, but might work well and be reasonably priced for just order routing, just be careful of price increases.

Update 2024-05-06: Pipe17's customer support has been better in the last year. The system still work great and does what it's supposed to. Support (Enterprise support level) is inconsistent, sometimes we get a reply within a day and other times a month. We've had some tickets open for 4 months with no solution and no orders from a sales channel showing in our ERP, for 4 months. You're left alone to figure out the bugs and fix them most of the time. Same for mappings, they'll help you set those up in the implementation phase, but you'll have to figure it out yourself if you want to add integrations or modify existing ones. Pipe17 does not support bins which is an issue if you fulfill from your WMS. You get an exception and must manually click the fulfill button and select the correct bin in the ERP. Refunds and partial refunds do not get updated in the ERP. The status of a "canceled" order does not get updated in the ERP. Item fulfilment in the ERP often have the wrong location, which messes up the inventory, and a consequence of that is overselling certain items. Overall, the system probably works great if you're not using an ERP, but if you are, consider this app's current limitations the service level which might not be an issue if you have a system administrator and costs and compare them with alternatives. Review collected by and hosted on G2.com.

It was incredibly easy and quick to setup built the in connectors for Shopify, Loop, and other platforms directly to our ERP. The out of the box connectors, coupled with the order routing capabilities, allow anyone on our team to create and modify rules without needing any development. Pipe17's implementation support team mapped all of our rules and trained our team how to recreate them ourselves on the fly. Review collected by and hosted on G2.com.

Accessing Documentation which is not housed inside the platform takes a few extra steps to get to. Review collected by and hosted on G2.com.

Pipe17 is the most intuitive, customizable middleware and order management software I've stood up. Not only are the out-of-the-box configurations attuned to all of our platforms, Pipe17 employs systems architects who are familiar with what might need to be customized. Review collected by and hosted on G2.com.

Only downside is that they aren't the industry leader. Review collected by and hosted on G2.com.

As someone without a technical background, I can confidently say that Pipe17 is the best integrator or middleware I’ve ever used. It has become an essential part of our operations across multiple sales channels. We've set up several workflows connecting our marketplaces, ERP, and 3PL, and thanks to Pipe17’s incredibly helpful team, everything was implemented smoothly and continues to run with minimal maintenance.

What truly sets Pipe17 apart is how user-friendly it is when it comes to tracking data flow and resolving issues. If something goes wrong, the system provides clear, plain-language error messages—no code involved—making it easy to identify and fix problems without needing technical expertise. Review collected by and hosted on G2.com.

Not exactly a downside—but Pipe17 has so many capabilities that I often find myself diving into a new implementation just when I think we’re done. Every time we wrap up one project, we discover another way they can help automate and improve our processes. And off we go again! Review collected by and hosted on G2.com.

We’ve had a fantastic experience working with Pipe17 for our integration needs. From the very start, their team was highly responsive, well-organized, and proactive in tackling any roadblocks that arose during implementation. They ensured a smooth onboarding process, making themselves readily available to address any concerns.

What truly sets Pipe17 apart is their exceptional post-go-live support. Their team remains incredibly responsive and continues to provide top-tier assistance whenever needed. If you're looking for a reliable, well-structured integration software provider with first-class customer service, Pipe17 is an excellent choice. Review collected by and hosted on G2.com.

While our experience with Pipe17 has been overwhelmingly positive, there is always room for improvement. At times, navigating certain aspects of the platform required additional clarification, and some advanced customization options could be more user-friendly. However, their responsive support team quickly addressed any concerns. Review collected by and hosted on G2.com.

Flexible solution for a variety of our data needs. We started with a simple API connection to Marketplaces and have evolved into inventory management and EDI solutions as well. Review collected by and hosted on G2.com.

A little complicated to set up but staff is very helpful on this side to help us whenever we are implementing a new feature. Review collected by and hosted on G2.com.

Capable of handling a wide variety of data sources and connections. Implementation support team is amazing. Review collected by and hosted on G2.com.

The system does not appear polished. Tables can't be sorted, exports don't match tables, orders not syncing, etc. Also, it's expensive. We've become increasingly concerned about it's ability to handle subtantial order volumen. Review collected by and hosted on G2.com.

I have worked with a lot of connector apps and customer service is usually poor. But everyone at Pipe17 is prompt to respond to issues and is solution-oriented. They don't just send templated responses, they actually read what we send them and reply with helpful information. I feel like that is rare these days, and I've loved working with everyone at Pipe17! Review collected by and hosted on G2.com.

This is less a dislike, and more a disclaimer - Pipe17 can be more pricey than some connectors, but it does work well which I can't say about all the other connectors we tried first. Review collected by and hosted on G2.com.

Pipe17 helps my company feed Target and Chewy orders through to my warehouse. They are really responsive and creative problem solvers. Although parts of the implementation were trickier than expected when spec'ing the project, they saw the job through and always ensured that everything was working 100%. Review collected by and hosted on G2.com.

I don't have any major complaints. There were a couple times when a code update threw things off a bit, but that happens and it was dealt with very promptly. Positives far outweigh any negatives. Review collected by and hosted on G2.com.

Pretty good integrations available for our complex order routing logic. Customer support has always been very prompt and awesome. Very easy to use. Review collected by and hosted on G2.com.

There is nothing to dislike about, team is great and product is awesome! Review collected by and hosted on G2.com.