- SAP Concur is a software program designed to simplify and standardize the expense report process, automate travel and other expenses, and provide a platform for booking flights, hotels, and cars.
- Users like the ease of use, simple navigation, clear instructions, and great customer service, as well as the ability to easily find solutions to questions or issues, and the convenience of the mobile app for those who travel extensively.
- Users experienced issues with the mileage section being time-consuming, the interface feeling slow, duplicate entries causing confusion, and the complex interface and approval workflows slowing down expense reporting and reducing user adoption.
