# Top Free Customer Success Software - Page 2 ## How Many Customer Success Software Products Does G2 Track? **Total Products under this Category:** 74 ### Category Stats (Jul 2026) - **Average Rating:** 4.59/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month _Last updated: July 26, 2026_ ## How Does G2 Rank Customer Success Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 14,200+ Authentic Reviews - 74+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Success Software ![G2 Grid® for Customer Success Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-success/grids.png?focus%5B%5D=24723&focus%5B%5D=57328&focus%5B%5D=3054&focus%5B%5D=24829&focus%5B%5D=106803&focus%5B%5D=70836&focus%5B%5D=4469&focus%5B%5D=1612375) Highlighted products: ChurnZero, HubSpot Service Hub, Gainsight Customer Success, Planhat, Custify, Vitally, Totango, and Certinia CS Cloud. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-success/grids.json?focus%5B%5D=churnzero&focus%5B%5D=hubspot-service-hub&focus%5B%5D=gainsight-customer-success&focus%5B%5D=planhat&focus%5B%5D=custify&focus%5B%5D=vitally&focus%5B%5D=totango&focus%5B%5D=certinia-cs-cloud) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=351&secure%5Bchosen_at%5D=2026-07-30T23%3A35%3A48Z&secure%5Bdisplayable_resource_id%5D=351&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=351&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=351&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%2Ffree%3Fpage%3D2&secure%5Btoken%5D=f1d4b8fb7a2fcd784b4ca66d48a618760e54c4ed1a93ccb92cf8ed576f7bd4cf&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [atEaseAI](https://www.g2.com/products/ateaseai/reviews) atEaseAI is a software platform that supports customer success and revenue operations for B2B companies. It integrates with systems such as CRM, product analytics, and support tools to collect and unify customer data. The platform analyzes customer behavior, engagement, and usage patterns to identify signals related to churn risk, account health, and potential expansion. Based on these signals, it can trigger actions such as sending emails, creating follow-up tasks, or initiating predefined workflows. atEaseAI provides configurable execution controls, including Human Approval, Custom Control, and Full Autonomy, allowing teams to determine how actions are carried out. It is used to manage customer accounts continuously, reduce reliance on manual processes, and maintain consistent engagement across the customer lifecycle. #### Who Is the Company Behind atEaseAI? - **Seller:** [atEaseAI](https://www.g2.com/sellers/ateaseai) - **Year Founded:** 2025 - **HQ Location:** Dimapur, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=24dd09be3dc01725c066c9c9e5e56070ec668cfc74a5883fdb9ddaeafa0e6060&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fateaseai%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [CadenceCX](https://www.g2.com/products/cadencecx/reviews) CadenceCX is the operating system for Customer Success and Customer Experience leaders at SaaS companies. Not a team platform. Not another CRM. A personal command center built for the way CX leaders actually work. Most CX leaders run a critical function with disconnected tools. Notes in Google Docs. Metrics in spreadsheets. Customer feedback buried in Slack. Meeting prep happening at 7am. Context collapses every time you switch tabs, and the strategic work that actually moves the needle gets crowded out by administrative overhead. CadenceCX brings everything into one place and keeps context alive across it all. Track and visualize 34+ KPIs with built-in calculators, set goals, and share live metric dashboards with executives in one click. Capture customer feedback in the VoC Hub, organize it by theme, quantify ARR impact, and generate executive briefs that Product actually respects. Sync your Google Calendar to Meeting Manager and walk into every QBR, 1:1, and executive sync fully prepared with structured agendas and prior context already loaded. Cadence AI sits across all of it. It knows your frameworks, your business context, and your actual data, so when you ask "what are customers saying about onboarding?" or "help me prep for this renewal," you get a real answer, not a generic one. QBR prep that used to take two hours takes ten minutes. Executive updates that used to mean rebuilding a spreadsheet get drafted in minutes. Built for CX leaders at companies with 20 to 200 employees who are ready to stop managing chaos and start leading with clarity. #### Who Is the Company Behind CadenceCX? - **Seller:** [CadenceCX](https://www.g2.com/sellers/cadencecx) - **Year Founded:** 2025 - **HQ Location:** Dallas, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3dd5553c9553ecc60842eb46a2a9cebd80051c9a7fd72d11b061459705eeab7f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcadencecx%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Churn Assassin](https://www.g2.com/products/churn-assassin/reviews) Churn Assassin helps B2B SaaS companies retain more customers by identifying churn risks before they escalate. Our platform monitors over 330 churn behaviors and provides real-time, actionable insights to empower customer success teams to proactively reduce churn and drive retention. With Churn Predictions, you can detect customers likely to churn up to 6 months in advance. By analyzing behavioral patterns and usage data, this feature enables timely interventions that save at-risk accounts. The Churn Behaviors & Signals dashboard offers early warnings by highlighting key churn indicators such as declining usage or engagement trends. Armed with this data, customer success teams can act quickly to re-engage and retain clients. Our Daily Target List simplifies churn management by showing new churn predictions, highlighting inactive accounts, and tracking upcoming renewals. This allows you to focus on high-risk customers and maximize retention efforts. Easy to implement and simple to use, Churn Assassin’s plug-and-play snippet starts delivering insights right after deployment—helping you stop churn in its tracks. The product comes with a 30 day free trial, and is always free for 25 customers or less. #### Who Is the Company Behind Churn Assassin? - **Seller:** [Churn Assassin](https://www.g2.com/sellers/churn-assassin) - **HQ Location:** Raleigh, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9f97f8dbdd522ef0d9cb748877e270ee9ae4c04003b839866af16203a53ed2bc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchurn-assassin&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Invent](https://www.g2.com/products/invent/reviews) Invent AI Assistants: Omnichannel AI Platform for Automated Customer Service, Voice & Chatbot Automation, and White‑Label Solutions Invent AI Assistants is a powerful omnichannel AI platform that empowers companies to create, deploy, and manage intelligent virtual assistants for chat, voice, and live agent support across all major messaging channels and platforms. Our solution enables businesses to deliver fast, consistent, and scalable customer service automation, significantly reducing cost per conversation while improving customer satisfaction. Invent seamlessly integrates with over 140 business tools, WhatsApp Buisness, Instagram, Gmail, including top CRMs, email providers, calendars, and payment gateways, allowing AI assistants to automate real business actions such as booking appointments, processing payments, updating records, and more. Unlike basic chatbots that only reply, Invent's AI assistants take action and solve customer inquiries end-to-end. Designed for modern enterprise needs, our platform features: ✧ Unified inbox for seamless collaboration between AI and human support agents ✧ Multi-organization and multi-vertical support for agencies or large enterprises ✧ Advanced analytics for actionable insights and performance tracking ✧ Custom integrations to fit any workflow ✧ SOC 2 Type II compliant security for peace of mind ✧ No limits on the number of AI assistants, use cases, or support agents Invent is also a fully white-label AI assistant platform, customize branding, logo, domain, support portal, roles, and permissions so your digital customer service feels entirely your own. Experience the easiest way to launch omnichannel customer support automation, integrate with your favorite software in one click, and deliver smarter, faster customer experiences across chat, voice, and messaging apps. #### Who Is the Company Behind Invent? - **Seller:** [Zydeer](https://www.g2.com/sellers/zydeer) - **Year Founded:** 2025 - **HQ Location:** Miami, Florida, US - **Twitter:** @UseInvent 146 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ffb9a3df2b436b1e9ccb7ea15a14fccb74344f10d4a68886e0a2daafb138ec23&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzydeer%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Phano](https://www.g2.com/products/phano/reviews) Phano is a composite AI for Customer Success and Account Management teams. Every day it crosses each account's signals (usage, relationship, support and every other source you connect) to surface, ahead of renewal, the accounts at risk of churn and the ones ready for expansion, with the probable cause and the recommended action. Phano also covers client meetings: a full brief before every call, live coaching during it, a structured recap written to the CRM record after, and the follow-up email drafted in your inbox. Intelligence is delivered where your team already works: phano\_\* field enrichment in your CRM, email digests, Slack, Microsoft Teams, webhooks, plus API and MCP access. Specialized agents handle each diagnostic so the CSM protects the install base and the Account Manager grows it, from the same diagnostic. Getting started is self-serve: create a workspace at https://phano.ai, connect a data source (HubSpot, Salesforce, Pipedrive and more), and the first diagnostics arrive the same day. 30-day trial, no credit card required. #### Who Is the Company Behind Phano? - **Seller:** [Phano](https://www.g2.com/sellers/phano) - **Year Founded:** 2026 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fdacdc23d5e602d79410351531f6c1b5e7002c579487806aef6b8a96f7265bbe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fphano&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Success4](https://www.g2.com/products/success4/reviews) We provide the right tools that do all the heavy lifting so you can focus on your customer success strategy. #### Who Is the Company Behind Success4? - **Seller:** [Success4](https://www.g2.com/sellers/success4) - **Year Founded:** 2016 - **HQ Location:** Milpitas, US - **Twitter:** @success4inc 24 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e167ebac4d9235cb2e5b47019a72bc21d6d7ac82828e00850cb157bc6e442ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18594981&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/customer-success/free?order=g2_score#product-list) - [1](/categories/customer-success/free?order=g2_score#product-list) - 2 - Next ›Next › Spotlight Categories [Job Search Sites](https://www.g2.com/categories/job-search-sites) [Audit Management Software Solutions](https://www.g2.com/categories/audit-management) [CRM Software](https://www.g2.com/categories/crm) [E-Signature Software](https://www.g2.com/categories/e-signature) [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Customer Success Themes](/categories/customer-success/themes)