# Top Free Customer Success Software - Page 2 ## How Many Customer Success Software Products Does G2 Track? **Total Products under this Category:** 74 ### Category Stats (Jul 2026) - **Average Rating:** 4.59/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month _Last updated: July 26, 2026_ ## How Does G2 Rank Customer Success Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 14,200+ Authentic Reviews - 74+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Success Software ![G2 Grid® for Customer Success Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-success/grids.png?focus%5B%5D=24723&focus%5B%5D=57328&focus%5B%5D=3054&focus%5B%5D=24829&focus%5B%5D=106803&focus%5B%5D=70836&focus%5B%5D=4469&focus%5B%5D=1612375) Highlighted products: ChurnZero, HubSpot Service Hub, Gainsight Customer Success, Planhat, Custify, Vitally, Totango, and Certinia CS Cloud. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-success/grids.json?focus%5B%5D=churnzero&focus%5B%5D=hubspot-service-hub&focus%5B%5D=gainsight-customer-success&focus%5B%5D=planhat&focus%5B%5D=custify&focus%5B%5D=vitally&focus%5B%5D=totango&focus%5B%5D=certinia-cs-cloud) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=351&secure%5Bchosen_at%5D=2026-07-28T17%3A25%3A10Z&secure%5Bdisplayable_resource_id%5D=351&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=351&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=351&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-success%2Ffree%3Fpage%3D2&secure%5Btoken%5D=38338ffe08f021dbcee0cb5802cb608e57e48e4964d37e894b0995ee05e59d24&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) [ atEaseAI ](https://www.g2.com/products/ateaseai/reviews) By [atEaseAI](https://www.g2.com/sellers/ateaseai) [ 0/5(0) ](https://www.g2.com/products/ateaseai/reviews) Product Description atEaseAI is a software platform that supports customer success and revenue operations for B2B companies. It integrates with systems such as CRM, product analytics, and support tools to collect and uni [ CadenceCX ](https://www.g2.com/products/cadencecx/reviews) By [CadenceCX](https://www.g2.com/sellers/cadencecx) [ 0/5(0) ](https://www.g2.com/products/cadencecx/reviews) Product Description CadenceCX is the operating system for Customer Success and Customer Experience leaders at SaaS companies. Not a team platform. Not another CRM. A personal command center built for the way CX leaders a [ Churn Assassin ](https://www.g2.com/products/churn-assassin/reviews) By [Churn Assassin](https://www.g2.com/sellers/churn-assassin) [ 0/5(0) ](https://www.g2.com/products/churn-assassin/reviews) Product Description Churn Assassin helps B2B SaaS companies retain more customers by identifying churn risks before they escalate. Our platform monitors over 330 churn behaviors and provides real-time, actionable insight [ Invent ](https://www.g2.com/products/invent/reviews) By [Zydeer](https://www.g2.com/sellers/zydeer) [ 0/5(0) ](https://www.g2.com/products/invent/reviews) Product Description Invent AI Assistants: Omnichannel AI Platform for Automated Customer Service, Voice & Chatbot Automation, and White‑Label Solutions Invent AI Assistants is a powerful omnichannel AI platform th [ Phano ](https://www.g2.com/products/phano/reviews) By [Phano](https://www.g2.com/sellers/phano) [ 0/5(0) ](https://www.g2.com/products/phano/reviews) Product Description Phano is a composite AI for Customer Success and Account Management teams. Every day it crosses each account's signals (usage, relationship, support and every other source you connect) to surface, ahe [ Success4 ](https://www.g2.com/products/success4/reviews) By [Success4](https://www.g2.com/sellers/success4) [ 0/5(0) ](https://www.g2.com/products/success4/reviews) Product Description We provide the right tools that do all the heavy lifting so you can focus on your customer success strategy. - [‹ Prev‹ Prev](/categories/customer-success/free?order=g2_score#product-list) - [1](/categories/customer-success/free?order=g2_score#product-list) - 2 - Next ›Next › Spotlight Categories [Payroll Software](https://www.g2.com/categories/payroll) [Retail POS Systems](https://www.g2.com/categories/retail-pos) [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) [Third Party & Supplier Risk Management Software](https://www.g2.com/categories/third-party-supplier-risk-management) [Zero Trust Networking Software](https://www.g2.com/categories/zero-trust-networking) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Customer Success Themes](/categories/customer-success/themes)