
Customer data platforms (CDPs) are used to consolidate and integrate customer data into one single database. These tools offer marketing teams relevant insights needed to run campaigns. A CDP can grab information from online and offline sources such as websites, mobile apps, and email platforms to offer a complete view of the customer. After retrieving this data, a CDP can then help organizations predict the optimal next move with a particular customer. This allows businesses to learn what needs to be done to retain specific customers. A CDP can also be used by customer service teams to cater their support to each individual. Marketing automation software, data warehouse software, and other platforms that store data can typically integrate with a CDP.
There are a few different types of CDPs to help businesses with varying use cases. A data CDP is the most common system of unified customer data to create a single consumer profile. A campaign CDP is used for campaign management, cross-channel, and multichannel marketing hubs. And an analytics CDP is strictly for the analysis of the type of data it holds.
To qualify for inclusion in the Customer Data Platforms (CDP) category, a product must:
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Rocket Effect Data IQ is a customer data platform that aggregates information from various sources into unified visitor profiles for entertainment centers. By consolidating data from POS systems, ticketing platforms, CRMs, and other sources, Data IQ creates holistic profiles that reveal engagement patterns, preferences, and behaviors. Key features include: Centralized repository of all customer information in one place Integration with source systems like POS, CRM, reservations etc to unify data Capture of purchase history, gaming activity, visit records, promotional responses Segmentation tools to group customers based on attributes and behaviors Analytics dashboards to uncover trends across customer lifecycle stages Unified profiles enable precision targeting of campaigns across channels, personalization of loyalty program perks, refinement of offerings based on insights, and optimization of customer experiences. The end goal is to maximize the value of entertainment center relationships through a 360-degree customer view. With reliable data centralization as a foundation, Rocket Effect’s platforms for marketing automation, retention and revenue growth can execute intelligent strategies informed by analytics. Consolidated customer records drive everything from acquisition to promotions to win-back initiatives.
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This description is provided by the seller.
Sales Infinite is a holistic platform that combines CRM with complete Customer Lifecycle Management and E-Commerce.
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Scal-e helps brands deliver the right message, at the right time, to the right person and through the right channel. Via the implementation of a 100% tailor-made DataMart, makes it possible to capture all the data and organize them around unified profiles in order to personalize omnichannel interactions and to have relevant, reliable and actionable information available in real time.
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This description is provided by the seller.
Sirdata offers audience data enabling publishers to provide targeted and relevant advertisements to their consumers.
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Skeepers connects brands and consumers through authentic experiences with our fully integrated one-stop-shop suite of UGC solutions. With Skeepers, brands authentically nurture consumer relationships, amplify reach, boost engagement, drive sales, and improve consumer retention. Our solutions make it easy to create, collect, manage, and activate UGC, effectively and at scale. Skeepers Customer Data Activation solution empowers brands to deliver personalized, relevant content to the right consumers, on their preferred channels, and precisely-timed within their consumer lifecycle.This solution unlocks personalized marketing to build robust customer relationships, boost conversion, optimize campaign performance, and deliver value for customers and brands alike.
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This description is provided by the seller.
With Spectrum Context Graph, you get the fully integrated, accurate and enriched 360-degree customer view you need. You can add context to customer profiles, uncover timely actionable insights and create powerful experiences.
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This description is provided by the seller.
Search, analyze, visualize and act on your data with the flexible, secure and cost effective data platform service. Go live in as little as two days, and with your IT backend managed by Splunk experts you can focus on acting on your data. Search any kind of data in real-time to detect and prevent issues before they happen with access to the latest streaming and machine learning capabilities. Search any kind of data in real-time to detect and prevent issues before they happen with access to the latest streaming and machine learning capabilities.
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This description is provided by the seller.
Our Spotlight platform provides much more than CRM only can offer. Spotlight platform covers additional possibilities regarding marketing and interaction with customers. We know that the future lies in a comprehensive loyalty program that inspires, attracts, and recruits new customers while personalized benefits make the existing ones return and repeat their purchases. An exceptional Customer Data, Loyalty & Engagement solution takes a shortcut to your sales goals. Take this chance and entrust the profitability to a proven and largely certain strategy that yields results. The solution that engages customers on a long-term basis directly boosts your profit and reduces business uncertainty It is a flexible medium for communication with customers Offers numerous possibilities for creating segmentation categories of customers Allows creating, running and managing personalized campaigns through profound understanding of customers’ needs and habits Motivates the members of the loyalty program to spend more Encourages the activities they take as customers by offering them exactly what they want! Encourages customers to visit selling points more frequently, activates and reactivates them through loyalty tiers! Does not let them give up on their brand and guarantees long-term loyalty while at the same time improving customer experience Brings new customers Attracts new customers to join through the use of offline and digital gift cards Boosts sales This way, a comprehensive Loyalty, Customer & Engagement platform plays the vital role in establishing a strong emotional relationship between the company and its customers placing additional value and bringing benefits to members. Our loyalty program gives companies a possibility to show a genuine care for their regular customers. With a personalized approach, loyalty program supports the loyalty of customers and diminishes the likelihood of their leaving and choosing other competitive brands. Loyalty monitors and tracks the habits of your customers assisting you in crafting recommendations and offers that align with their sphere of interests. Integrated with automated marketing tools, Spotlight Customer Data, Loyalty & Engagement platform enables sending timely and relevant messages via different communication channels. It provides insight into precise analytics as well as the possibility of integrating the loyalty program into your e-commerce business for easier access and greater interactivity. Our platform significantly increases the number of conversions in many various ways using RFM and Customer Behavioral principles, incentive awards, and personalized experience. Our platform generates all customer data and offers endless possibilities for their segmentation. It contributes greatly to the allocation of resources optimally and reduces the possibility of wasting them. A platform such as this one is equally convenient for both online and in-store retail shops in the process of establishing long-term loyalty and ensuring business certainty.
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Today’s organizations want to build cohesive, transparent and sophisticated cultures anchored in data-based decision-making but often times lack the resources and “know-how” to execute in a meaningful way. StellarAlgo's customer data platform is uniquely positioned to help organizations quickly and cost-effectively organize, analyze and leverage the data they need to make successful business decisions.
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This description is provided by the seller.
Stibo Systems is the trusted source of MDM. Our solutions are the driving force behind forward-thinking companies around the world that have unlocked the strategic value of their master data, empowering them to improve the customer experience, drive innovation and growth and create an essential foundation for digital transformation.
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This description is provided by the seller.
Contlo is a leading generative AI native marketing platform to drive autonomous customer engagements via omnichannel campaigns, real-time generative customer journeys, AI-powered segmentation for one-to-one hyper-personalization, and actionable insights about your customer behavior. Built for the AI-first world - Contlo enables modern businesses to leverage AI to orchestrate their end-to-end marketing. The platform helps brands increase customer lifetime value, boost customer engagements, and deliver a hyper-personalized experience to retain their most valuable customers. 1000s of fast-growing businesses trust Contlo to boost their sales by engaging loyal customers and making faster data-driven decisions throughout their customer lifecycle. Enabling them to measure and optimize individual customer experiences with the help of: 👉 Autonomous personalized campaigns for every customer touchpoint: Effortlessly engage your customers with AI-powered autonomous campaigns across all major marketing channels like Email, SMS, WhatsApp, Web Push, Mobile Push, Facebook & Instagram. 👉 Real-time generative customer journeys powered by LLMs: Goodbye templatized automation flows! Let AI build the most optimal customer engagement workflows & customer journeys based on their recent interactions to maximize your ROI. 👉 Generate Customer Segments for One-to-One Personalization using AI: Orchestrate highly personalized and targeted customer interactions based on behavioral data, demographics & recent actions on the website. 👉 LLM generated insights, analytics & autonomous reporting: Get granular visibility of your customer behavior, campaign performance, and overall business intelligence along with AI-generated insights, recommendations, and autonomous reporting. 👉 Autonomous customer engagement, LLM powered chatbots & a unified conversation inbox: Deliver a seamless brand experience to your customers via chat across Facebook/Instagram/WhatsApp and make phone calls directly from a single dashboard. Contlo seamlessly integrates with 200+ platforms to help brands build a powerful autonomous marketing tech stack around their business. For more information, visit contlo.com or schedule a 1:1 personalized demo with us: https://contlo.com/get-in-touch/?ref=g2
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This description is provided by the seller.
Swayware is a human data platform. It can identify anonymous website visitors and provide their names, emails, demographic data, and real-time behavior from across the internet. Connected to the marketing and data stack, Swayware generates 1:1 personalized emails, SMS, and in-session experiences to drive conversion. Swayware works with both business-facing and consumer-facing companies.
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This description is provided by the seller.
TCS Customer Intelligence & Insights™ is an AI-driven customer analytics and real-time Customer Data Platform designed to help organizations harness data for actionable insights. By unifying data from multiple sources, CI&I enables businesses to deliver personalized services, products, and experiences at the right time through appropriate channels, thereby enhancing customer loyalty and lifetime value. Key Features and Functionality: - AI/ML-Powered Analytics: Utilizes artificial intelligence and machine learning to provide personalized recommendations and next-best actions, enhancing customer engagement. - Pre-Built, Industry-Specific Solutions: Offers ready-to-use solutions tailored for industries such as banking, insurance, retail, and public services, ensuring faster time-to-value. - Omnichannel Customer Experiences: Improves customer interactions across various channels by providing a unified 360-degree customer view, leading to increased engagement and satisfaction. - Real-Time CDP: Collects and unifies multi-source customer data into a single view, enabling real-time personalized customer engagement. - Loyalty Management: Applies AI and real-time CDP capabilities to develop personalized loyalty programs that build strong emotional connections with customers. Primary Value and Solutions Provided: CI&I addresses the challenge of fragmented customer data by integrating information from diverse sources to create a comprehensive customer profile. This integration allows businesses to: - Enhance Customer Loyalty: Deliver personalized experiences that resonate with customers, fostering long-term relationships and increasing lifetime value. - Optimize Marketing Efforts: Utilize AI-driven insights to create targeted campaigns, improving cross-sell and upsell opportunities while reducing marketing costs. - Accelerate Digital Transformation: Leverage pre-built, industry-specific use cases to quickly implement solutions that drive business growth and adaptability. By providing a unified platform that combines customer analytics, real-time data processing, and loyalty management, TCS Customer Intelligence & Insights™ empowers organizations to deliver hyper-personalized customer experiences, build emotional loyalty, and drive top-line growth.
This description is provided by the seller.
This description is provided by the seller.
Uniting data from marketing, sales, operations and finance systems and gluing it together with public datasets to create an enriched, trustworthy single view; Used by the next generation of British ecommerce retailers, The Data Refinery is designed to help everyone in ecommerce understand what is driving good and bad performance, and make better decisions in a really simple way.
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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
This description is provided by the seller.
TRACARDI free open-source customer data platform that offers you excellent control over your customer data. TRACARDI offers: - Customer Data Integration - Customer Data Modelling - User Experience Personalization - Profile Unification - Marketing Automation Tracardi is based on the open-source Apache Unomi platform.
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