# Best Contact Center Software - Page 12

## How Many Contact Center Software Products Does G2 Track?

**Total Products under this Category:** 348

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,400+ Authentic Reviews
- 348+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Software
 ![G2 Grid® for Contact Center Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center/grids.png?focus%5B%5D=5494&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=4215&focus%5B%5D=53495&focus%5B%5D=95230)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=nextiva&focus%5B%5D=ringover)

**Sponsored**

### 3CX

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=29&secure%5Bchosen_at%5D=2026-08-09T16%3A36%3A13Z&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15858&secure%5Bresource_id%5D=29&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center%3Fa9e8b75f_page%3D3%26page%3D12&secure%5Btoken%5D=9b265ab8b7b79e4610b3e459cb6c592b5cae12097bfc417acd51befc547e2663&secure%5Burl%5D=https%3A%2F%2Fwww.3cx.com%2Fcontact-center%2F%3Futm_source%3Dg2%26utm_medium%3Dclicks_campaign%26utm_content%3Dcontact_center&secure%5Burl_type%5D=custom_url)

### [NetFortris Call Center](https://www.g2.com/products/netfortris-call-center/reviews)

Get queues, on-demand recording, reporting and more.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate NetFortris Call Center?

- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind NetFortris Call Center?

- **Seller:** [NetFortris](https://www.g2.com/sellers/netfortris)
- **Year Founded:** 2004
- **HQ Location:** Plano, US
- **Twitter:** @NetFortris  
10,700 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4db24664abef3523d9e57945f52e5984a784b8ebfa9276fdae72f6319a877f40&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F26604%2F&secure%5Burl_type%5D=linkedin_company_website)  
98 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of NetFortris Call Center?

**["Gets the job done!"](https://www.g2.com/survey_responses/netfortris-call-center-review-7907979)**

**Rating:** 5.0/5.0 stars

_— Jose P._

[Read full review](https://www.g2.com/survey_responses/netfortris-call-center-review-7907979)

**["worked well"](https://www.g2.com/survey_responses/netfortris-call-center-review-6985929)**

**Rating:** 4.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/netfortris-call-center-review-6985929)

### [Nixxis Contact Suite](https://www.g2.com/products/nixxis-contact-suite/reviews)

Driven by experts committed to leveraging innovation in customer relations, Nixxis supports demanding professionals. As a global partner, we are both a provider of cloud solutions for contact centers and customer services, for example in BFSI, IT, debt collection, fundraising fields, but also we handle telecommunications as a real telecom operator. Our goal: to reconcile performance and customer satisfaction without compromise, through the perfect combination of human and technology. At Nixxis, we offer inbound features, but we also specialize in outbound solutions, offering an excellent IVR and the most advanced dialer on the market with 10 dialing modes, including a Power Dialer and a true predictive mode. Our system ensures unparalleled stability and voice quality. Also, we strive to ensure that our clients are fully comfortable with our software, enabling them to maximize its potential, boost their sales quickly, and enhance their customer experience with a dedicated CSM.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Nixxis Contact Suite?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 9.2/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 9.2/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nixxis Contact Suite?

- **Seller:** [Nixxis](https://www.g2.com/sellers/nixxis)
- **Year Founded:** 2006
- **HQ Location:** Bruxelles, BE
- **Twitter:** @NIXXIS  
332 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b31850048af51157ad87a07bb76f33928efd79d09874420776a13ea61bad3e87&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnixxis&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Nixxis Contact Suite?

**["Nixxis Contact Suite review"](https://www.g2.com/survey_responses/nixxis-contact-suite-review-10173906)**

**Rating:** 4.5/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/nixxis-contact-suite-review-10173906)

**["Review"](https://www.g2.com/survey_responses/nixxis-contact-suite-review-10176172)**

**Rating:** 5.0/5.0 stars

_— Samarth V._

[Read full review](https://www.g2.com/survey_responses/nixxis-contact-suite-review-10176172)

### [Streams.AI](https://www.g2.com/products/streams-ai/reviews)

Streams.AI by PanTerra Networks is a unified, AI-powered cloud-based communications platform designed to help businesses streamline communication and engagement efforts. The solution integrates voice, video, messaging, file sharing, and contact center functionalities into a single, user-friendly interface. Streams.AI allows teams of all sizes to connect and collaborate seamlessly, eliminating the need to juggle multiple applications. Streams.AI encompasses businesses across various sectors, particularly those in industries that prioritize security and uptime, such as healthcare, finance, and legal. These organizations often require robust communication solutions that can adapt to their evolving needs. Streams.AI is designed to support these requirements, offering features that enhance productivity and facilitate effective collaboration from any device. Streams.AI offers advanced contact center features, such as auto-attendant routing and call analytics, which help organizations manage customer interactions more effectively. Administrative controls are built into the system, allowing IT teams to customize settings and monitor usage, ensuring that the platform aligns with organizational policies and compliance requirements. One of the standout aspects of Streams.AI is its commitment to security and reliability. With built-in compliance measures and 24/7 support, PanTerra Networks provides a managed communications experience that businesses can trust. This level of support is particularly crucial for industries that handle sensitive information, as it ensures that communications remain secure and uninterrupted. Stream.AI's scalability means that it can grow alongside any business, accommodating increasing demands without compromising performance. Security and reliability are standout aspects of Streams.AI, as the platform incorporates built-in compliance measures and offers 24/7 support. PanTerra Networks provides a managed communications experience that businesses can trust. This commitment to security ensures that communications remain secure and uninterrupted, fostering confidence and engagement among users. By integrating multiple functionalities into a single customer engaging platform, Streams.AI simplifies workflows and fosters a more connected and efficient work environment.

**Average Rating:** 4.3/5.0

**Total Reviews:** 37

#### How Do G2 Users Rate Streams.AI?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Streams.AI?

- **Seller:** [PanTerra Networks](https://www.g2.com/sellers/panterra-networks)
- **Company Website:** www.panterranetworks.com
- **Year Founded:** 2001
- **HQ Location:** San Jose, California
- **Twitter:** @panterranetwork  
467 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=13ff64e9f24892bc030b1d3391ebe8174c03d18f28102c1bd306ae2402f4e9ca&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27096%2F&secure%5Burl_type%5D=linkedin_company_website)  
133 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 51% Small, 31% Medium

#### What Do G2 Reviewers Say About Streams.AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **exceptional reliability** of Streams.AI, making it a trusted choice for communication needs.
- Users appreciate the **seamless cloud storage experience** of Streams.AI, enhancing patient care and communication efficiency.
- Users find Streams.AI to be **exceptionally easy to use** , enhancing their workflow and maintaining high care standards.
- Users praise the **high quality** of Streams.AI, benefiting from exceptional service and reliability in healthcare delivery.
- Users commend the **business tools** of Streams.AI for enhancing patient care and enabling flexible service delivery.

##### Cons

- Users face a **difficult interface** that complicates navigation and can lead to frustration when making changes.
- Users find the **admin portal inconvenient** , often forgetting processes and facing issues with message and extension management.
- Users find the **admin portal cumbersome** , often forgetting processes due to its lack of intuitiveness.
- Users find the **admin control issues** frustrating, especially when needing to recall the process for changes.
- Users find the admin portal **complex and unintuitive** , leading to frustrations when managing extensions and making changes.

#### What Are Recent G2 Reviews of Streams.AI?

**["Outstanding Customer Service and Excellent Value"](https://www.g2.com/survey_responses/streams-ai-review-12529303)**

**Rating:** 5.0/5.0 stars

_— jen r._

[Read full review](https://www.g2.com/survey_responses/streams-ai-review-12529303)

**["Easy to Use, Competitive Pricing, and Amazing Support"](https://www.g2.com/survey_responses/streams-ai-review-12774016)**

**Rating:** 5.0/5.0 stars

_— Verified User in Legal Services_

[Read full review](https://www.g2.com/survey_responses/streams-ai-review-12774016)

#### What Are G2 Users Discussing About Streams.AI?

- [What software do streamers use to stream?](https://www.g2.com/discussions/what-software-do-streamers-use-to-stream)
- [What is the function of broadcast software?](https://www.g2.com/discussions/streams-what-is-the-function-of-broadcast-software)
- [What are Streams software?](https://www.g2.com/discussions/what-are-streams-software) - 1 comment
- [What are features of streaming?](https://www.g2.com/discussions/what-are-features-of-streaming)

### [TCN](https://www.g2.com/products/tcn/reviews)

TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support.

**Average Rating:** 4.5/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate TCN?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 7.5/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 7.5/10 (Category avg: 8.5/10)
- **Administrator Access:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind TCN?

- **Seller:** [TCN](https://www.g2.com/sellers/tcn)
- **Year Founded:** 1999
- **HQ Location:** N/A
- **Twitter:** @tcn  
2,402 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c093c40b52c1b0e6cf1e3865dea9b6dfe47169537e3f3e5f00210b68eae6df7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftcn-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
390 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of TCN?

**["Working with TCN has been game changing!!!!"](https://www.g2.com/survey_responses/tcn-review-9529783)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/tcn-review-9529783)

**["Utilising TCN's advantages for marketing and calling efforts"](https://www.g2.com/survey_responses/tcn-review-8408918)**

**Rating:** 4.5/5.0 stars

_— Sugumar G._

[Read full review](https://www.g2.com/survey_responses/tcn-review-8408918)

### [ViaDialog](https://www.g2.com/products/viadialog-viadialog/reviews)

Viadialog: AI‑Powered Customer Service Platform for Omnichannel Excellence Viadialog is a sophisticated, cloud‑native customer interaction management suite powered by artificial intelligence. Designed for contact centers, customer support teams, and sales operations, it centralizes calls, emails, live chat, SMS, video, social media, and more into a unified interface—creating an efficient omnichannel customer experience viadialog.com Trusted by over 150 companies and boasting a 4.7/5 satisfaction score across 200+ reviews, Viadialog delivers both scalability and reliability 🛠️ Core Modules ViaFlow (Omnichannel): Centralizes all customer communications in a single, intuitive platform ViaSpeech (Conversational AI): Employs natural language processing to modernize voice interactions viadialog.com ViaSay / ViaBot (AI Chatbots): Deploys voice and text chatbots quickly to handle routine queries, available both in English and French ViaBrain (Analytics): Captures interaction data for sentiment analysis, transcription, and insight generation ViaLeads (Outbound Campaigns): Powers smarter, AI-augmented outbound calling ViaEngine (CCaaS API platform): Enables custom integration via APIs 🤖 AI‑Driven Enhancements Viadialog’s platform integrates AI enhancements designed to elevate agent performance and customer satisfaction: Workflows: Automated transcription, summarization, sentiment detection, and issue recognition across channels Agent Assist: Provides real-time, AI‑powered support during complex interactions Quality Monitoring: Intelligent, automated supervision to ensure consistent performance and boost sales 🤝 Who It’s For From ambitious startups to enterprise-level organizations, Viadialog is tailored to benefit: Contact centers After‑sales and support teams Sales and telemarketing units Organizations seeking to optimize costs, scale communication, or unlock AI‑driven insights 🌟 Why Choose Viadialog? Viadialog offers a robust, future‑ready customer service ecosystem: All‑in‑one platform across channels High‑impact AI modules for enhanced workflows and agent support Proven outcomes in efficiency and satisfaction Scalable, secure, compliant architecture backed by expert support

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate ViaDialog?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 10.0/10 (Category avg: 8.5/10)
- **Administrator Access:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ViaDialog?

- **Seller:** [ViaDialog](https://www.g2.com/sellers/viadialog)
- **Year Founded:** 2012
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4bab8765a7cdc05bbc6164e4c6026dcbb32b6abec0465aaf1fb7e5365efe4d1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fviadialog%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About ViaDialog?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **omnichannel hub for customer interactions** in ViaDialog, enhancing communication efficiency and engagement.

##### Cons

- Users express concerns about **update issues** , highlighting the necessity for the product to stay current with the latest versions.

#### What Are Recent G2 Reviews of ViaDialog?

**["The 1st intelligent and codable platform for customer interactions"](https://www.g2.com/survey_responses/viadialog-review-8508190)**

**Rating:** 5.0/5.0 stars

_— Sandeep N._

[Read full review](https://www.g2.com/survey_responses/viadialog-review-8508190)

**["A reliable and constantly evolving telephony solution"](https://www.g2.com/survey_responses/viadialog-review-10685236)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/viadialog-review-10685236)

### [Akio.Cx](https://www.g2.com/products/akio-cx/reviews)

Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Akio.Cx?

- **Seller:** [Akio](https://www.g2.com/sellers/akio-b5672694-0299-4f06-8c7d-b7f41d925366)
- **Year Founded:** 1998
- **HQ Location:** PARIS, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2111ed5f326d91f107440ebc9dec78f6644f48d887488e4b6c9e5f257c044a7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fakio&secure%5Burl_type%5D=linkedin_company_website)  
95 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Akio.Cx?

**["An amazing cloud-based call-center software!"](https://www.g2.com/survey_responses/akio-cx-review-5031485)**

**Rating:** 4.5/5.0 stars

_— Veeral O._

[Read full review](https://www.g2.com/survey_responses/akio-cx-review-5031485)

#### What Are G2 Users Discussing About Akio.Cx?

- [What is Akio.Cx used for?](https://www.g2.com/discussions/what-is-akio-cx-used-for)

### [Audara](https://www.g2.com/products/audara/reviews)

Audara is an omnichannel contact center platform with AI that helps create unforgettable customer experiences through calls, chatbots, WhatsApp, and video. They offer solutions for large enterprises, SMEs, and startups, empowering businesses to improve customer service efficiently and effectively. Audara integrates communication channels such as telephony, chat, WhatsApp, social media, chatbots, voicebots, CRM, and more in one platform, supported by AI to enhance sales, collections, and customer support. The platform also provides real-time supervision, data management tools like CRM, CDP, segmentation, and analytics, enabling businesses to make informed decisions and improve customer interactions.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Audara?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Audara?

- **Seller:** [Audara](https://www.g2.com/sellers/audara)
- **Year Founded:** 2002
- **HQ Location:** Bogota, CO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e3cb972f1d15f98ce6a7f2a6fed1af169150d6d42f1f415dec498e1ac3cbd653&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faudara%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Audara?

**["Modern and Efficient Omnichannel Platform with AI"](https://www.g2.com/survey_responses/audara-review-11987437)**

**Rating:** 5.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/audara-review-11987437)

### [Call center solution](https://www.g2.com/products/webwers-cloudtech-private-limited-call-center-solution/reviews)

In the present scenario, there's a proper requirement for well-structured call center software to streamline the communication process. And implementing SAN Software's call center solution will benefit you in various ways. Its contact center solution will improve your productivity and assure that each client gets their request quicker. It will also assist your businesses in managing customer communication over the phone, email, live chat, instant messaging, SMS text, and social media smoothly. Not only this, it offers a series of features that make it quite indispensable. Moreover, it is as easy to handle as it is to install.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Call center solution?

- **Seller:** [Webwers Cloudtech](https://www.g2.com/sellers/webwers-cloudtech)
- **Year Founded:** 2022
- **HQ Location:** Sector 63, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc8a8e7513a5176b1a3241cfa9aee5469a1ec6b09bd5a81953e1345ac6943582&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwebwers&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Call center solution?

**["Easy to use and great features"](https://www.g2.com/survey_responses/call-center-solution-review-9371125)**

**Rating:** 4.5/5.0 stars

_— Sapna N._

[Read full review](https://www.g2.com/survey_responses/call-center-solution-review-9371125)

### [Cisco Hosted Collaboration Solution](https://www.g2.com/products/cisco-hosted-collaboration-solution/reviews)

AT&T can deliver a rich array of PBX/IP Telephony features, IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP, Single Number Reach on wired and wireless devices to reduce missed calls, Voicemail and Unified Messaging to capture your voice messages and make them available via an email message, Presence and collaboration to quickly locate and connect with contacts

**Average Rating:** 4.0/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Cisco Hosted Collaboration Solution?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Cisco Hosted Collaboration Solution?

- **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc)
- **Year Founded:** 1876
- **HQ Location:** Dallas, TX
- **Twitter:** @ATT  
876,351 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2fa4728477e8f8786d022d545a2466f49f7092896c35eae9774ae10aa4074034&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatt%2F&secure%5Burl_type%5D=linkedin_company_website)  
190,948 employees on LinkedIn®
- **Ownership:** NYSE: T

#### Who Uses This Product?

- **Company Size:** 50% Large, 33% Medium

#### What Do G2 Reviewers Say About Cisco Hosted Collaboration Solution?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **excellent voice quality** and multiple options of Cisco Hosted Collaboration Solution, making it highly favorable.
- Users enjoy the **variety of options** in Cisco Hosted Collaboration Solution, enhancing their overall collaboration experience.
- Users praise the **voice quality** of Cisco Hosted Collaboration Solution, noting its reliable and versatile performance.

#### What Are Recent G2 Reviews of Cisco Hosted Collaboration Solution?

**["My name is Mudassir Zaidi. I'm working from trilocks technologies pvt."](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10295752)**

**Rating:** 5.0/5.0 stars

_— Mudassir H._

[Read full review](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10295752)

**["Cisco Hosted Collaboration Solution"](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10173646)**

**Rating:** 4.0/5.0 stars

_— Burhan A._

[Read full review](https://www.g2.com/survey_responses/cisco-hosted-collaboration-solution-review-10173646)

#### What Are G2 Users Discussing About Cisco Hosted Collaboration Solution?

- [Whats is Cisco HCS?](https://www.g2.com/discussions/cisco-hosted-collaboration-solution-whats-is-cisco-hcs)
- [Whats is Cisco HCS?](https://www.g2.com/discussions/whats-is-cisco-hcs)
- [What is hosted collaboration?](https://www.g2.com/discussions/what-is-hosted-collaboration)
- [What is Cisco collaboration platform?](https://www.g2.com/discussions/what-is-cisco-collaboration-platform)
- [What is Cisco Hosted collaboration Solution?](https://www.g2.com/discussions/what-is-cisco-hosted-collaboration-solution)

### [Class 5 Softswitch](https://www.g2.com/products/class-5-softswitch/reviews)

Alaris inVoice is a billing and provisioning software provides customer with rate plans creation, customer information management, routing system, and analytics.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Class 5 Softswitch?

- **Seller:** [New Concept TechNologies](https://www.g2.com/sellers/new-concept-technologies)
- **HQ Location:** N/A
- **Twitter:** @NewConceptTechn  
38 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1281c885139e3e31c37ab442631ce7b6bf9a924d65e05820d3919869bdef18d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnew-concept-technologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Class 5 Softswitch?

_AI-generated summary from verified user reviews_

##### Cons

- Users find the **lack of intuitiveness** in the interface hampers the otherwise impressive functionalities of Class 5 Softswitch.

#### What Are Recent G2 Reviews of Class 5 Softswitch?

**["Best software for SMS and Voice routing, monitoring, traffic control."](https://www.g2.com/survey_responses/class-5-softswitch-review-4410431)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/class-5-softswitch-review-4410431)

#### What Are G2 Users Discussing About Class 5 Softswitch?

- [What is Alaris inVoice used for?](https://www.g2.com/discussions/what-is-alaris-invoice-used-for)

### [Connectel CCaaS](https://www.g2.com/products/connectel-ccaas/reviews)

Connectel develops cutting-edge technology to exceed the needs of your company's customer service. Our comprehensive CCaaS (Contact Center as a Service) platform is continuously meeting new heights as we believe customer experiences should not be limited, ever. Everything in one place, for your customer conversations.

**Average Rating:** 3.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Connectel CCaaS?

- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)
- **Session Summary Notes:** 8.3/10 (Category avg: 8.5/10)
- **Administrator Access:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Connectel CCaaS?

- **Seller:** [Connectel](https://www.g2.com/sellers/connectel)
- **Year Founded:** 2008
- **HQ Location:** Stockholm, SE
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fe8c3f814713418a5a95bdb9a73c66b275eb5324913bb99f65eb1a8c16f63aa&secure%5Burl%5D=http%3A%2F%2Flinkedin.com%2Fcompany%2Fconnectel-ab&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

### [contactSPACE](https://www.g2.com/products/contactspace/reviews)

contactSPACE is an intuitive, easy to use contact centre software solution that allows you to make better quality contact. Get in touch with the right customer at the right moment on the right channel, with contactSPACE Intelligent Outbound, while using auto diallers and productivity enhancement tools such as auto-wrap to maximise efficiency. Keep agents on-message and create automated in-call workflows with contactSPACE CallGuides. Design engaging agent interfaces with our drag-and-drop editor, and use contactSPACE CRM integrations to ensure personalised contact. Plus, define smart skills-based routing rules, and take PCI-compliant phone payments with pcipayspace by contactSPACE.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind contactSPACE?

- **Seller:** [contactSPACE](https://www.g2.com/sellers/contactspace)
- **HQ Location:** St Leonards, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8ff276d8c778802e15a30c3d6fdeb0899aca9af98dae4c843a8f29b52818789&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4035656&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of contactSPACE?

**["Make the move to contactSPACE today!"](https://www.g2.com/survey_responses/contactspace-review-5071269)**

**Rating:** 4.5/5.0 stars

_— Verified User in Non-Profit Organization Management_

[Read full review](https://www.g2.com/survey_responses/contactspace-review-5071269)

#### What Are G2 Users Discussing About contactSPACE?

- [What is contactSPACE used for?](https://www.g2.com/discussions/contactspace-what-is-contactspace-used-for)
- [What is contactSPACE used for?](https://www.g2.com/discussions/what-is-contactspace-used-for)

### [DCDial](https://www.g2.com/products/dcdial/reviews)

Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate DCDial?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DCDial?

- **Seller:** [DCDial](https://www.g2.com/sellers/dcdial)
- **Year Founded:** 2012
- **HQ Location:** Atlanta, US
- **Twitter:** @dcdialapp  
3,526 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb03655e6f968831bb83f6a65e9d02164096e9186c9897e9763ca21b7ebbeb85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdcdialapp&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of DCDial?

**["Best dialer to speed incoming call volume"](https://www.g2.com/survey_responses/dcdial-review-4530386)**

**Rating:** 5.0/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/dcdial-review-4530386)

**["Best customer service"](https://www.g2.com/survey_responses/dcdial-review-4365663)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/dcdial-review-4365663)

#### What Are G2 Users Discussing About DCDial?

- [What is DCDial used for?](https://www.g2.com/discussions/what-is-dcdial-used-for)

### [dialnote](https://www.g2.com/products/dialnote/reviews)

dialnote is an AI-powered business phone system built for small and growing businesses that need a modern VoIP phone system without the $40–80 per-seat pricing of legacy providers. Unlike traditional business phone systems that charge per user and treat AI as an add-on, dialnote includes unlimited users on every plan and embeds AI into every inbound call, text, and workflow from day one. dialnote unifies calls, SMS, WhatsApp, contacts, recordings, and notes into a single inbound communication hub, so your team never starts a customer conversation from scratch. A 24/7 AI voice agent answers inquiries, captures leads, transfers high-value calls, schedules appointments, and summarizes conversations even after business hours, ensuring no opportunity is missed. Core capabilities of the dialnote business phone system: 1. Unlimited calling seats on every plan - add contractors, seasonal staff, or full departments without per-user cost increases 2. 24/7 AI voice agents in 15 languages with custom knowledge base, branded voice, and intelligent call transfers 3. Local, toll-free, and international business numbers, with free porting of existing numbers 4. AI call summaries, transcriptions, call tags, evaluations, and auto-triggered actions 5. Smart call routing, IVR menus, shared inboxes, group calling, warm transfers, and after-hours scheduling 6. Two-way CRM sync with Salesforce, HubSpot, Pipedrive, Zoho CRM, Zendesk, Freshdesk, Intercom, Gong, Zoom, Teams, and Slack 7. WhatsApp messaging, APIs, webhooks, and automation through Zapier, Make, and n8n Who dialnote is built for: Retail stores, healthcare clinics, real estate teams, hotels, BFSI, and education providers that depend on inbound calls, with prebuilt workflows for 24/7 customer support, order and delivery updates, cart abandonment recovery, post-purchase follow-ups, and appointment confirmations. Why teams switch to dialnote from legacy VoIP phone systems: 1. Cut per-seat costs while scaling team headcount 2. Eliminate missed calls and lost leads with always-on AI coverage 3. Replace disconnected phone, messaging, and CRM tools with one platform 4. Respond up to 30% faster with AI-generated context attached to every call Plans start at $49/month with a 10-day free trial and no credit card required. Existing numbers port for free.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind dialnote?

- **Seller:** [HVIF Solutions](https://www.g2.com/sellers/hvif-solutions)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22edc0deda50dcaa485be5b78fce905534527fa6af86dd5b37aa5f894ab03f72&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialnote-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of dialnote?

**["Efficient Customer Support with Easy Integration"](https://www.g2.com/survey_responses/dialnote-review-12888666)**

**Rating:** 4.0/5.0 stars

_— Lancelot D._

[Read full review](https://www.g2.com/survey_responses/dialnote-review-12888666)

### [Edify](https://www.g2.com/products/edify/reviews)

Edify connects businesses with customers and employees with each other, making enterprise communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a single cloud-native solution that facilitates continuous conversations. Now, customers and employees can easily move among channels in one window, just like they do every day on their phones. Companies choose Edify for its global availability, no-waste pricing, and full-stack 100% SLA uptime guarantee. Edify is also a Google Chrome Enterprise Recommended partner for the contact center. Learn more at edify.cx.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Edify?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10)
- **Concurrent Calling:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Edify?

- **Seller:** [Edify](https://www.g2.com/sellers/edify)
- **Year Founded:** 2000
- **HQ Location:** Morristown, New Jersey, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46c29f552dc5c000fa7d90a10328690054d4264496ac2ec53604f1fee6b1f6c4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favaya%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,360 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About Edify?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of Edify, praising its responsive service and helpful assistance.
- Users value the **ease of customization** in Edify, enhancing their user experience significantly.
- Users value the **ease of customization** in Edify, enhancing their overall experience with tailored solutions.
- Users value the **ease of customization** in Edify, making it user-friendly and adaptable to their needs.
- Users appreciate the **exceptional customer service** and **comprehensive call center features** that enhance their experience with Edify.

##### Cons

- Users are concerned about the **expensive pricing** increase following the merger with Avaya and resulting feature changes.
- Users are dissatisfied with the **missing features** after the merger with Avaya, along with increased pricing concerns.
- Users are dissatisfied with the **missing functionality** after the merger with Avaya, impacting their experience negatively.

#### What Are Recent G2 Reviews of Edify?

**["Best ever"](https://www.g2.com/survey_responses/edify-review-11686251)**

**Rating:** 5.0/5.0 stars

_— Aisha B._

[Read full review](https://www.g2.com/survey_responses/edify-review-11686251)

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Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Themes](/categories/contact-center/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated March 3, 2025

Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond [call center infrastructure](https://www.g2.com/categories/call-center-infrastructure-cci) to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the [best contact center software](https://learn.g2.com/best-contact-center-software) include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).

Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with [CRM software](https://www.g2.com/categories/crm) applications to access customer information and to update customer records with the post-action summaries. They will often integrate with [contact center workforce software](https://www.g2.com/categories/contact-center-workforce), [speech analytics software](https://www.g2.com/categories/speech-analytics), and [contact center quality assurance software](https://www.g2.com/categories/contact-center-quality-assurance) solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or [UCaaS](https://www.g2.com/categories/ucaas-platforms). Some businesses opt to use [virtual receptionist services](https://www.g2.com/categories/virtual-receptionist-services) in place of contact center software.

To qualify for inclusion in the Contact Center category, a product must:

- Offer a cloud-based contact center solution
- Distribute incoming calls and manage phone number assignment for outbound centers
- Provide the infrastructure for call management, placement, and monitoring
- Provide multiple channels (such as voice, SMS, email, chat) for call center representatives to leverage
- Include the following features: automatic call distributor, interactive voice response, queue management, and computer-telephony integrations
- Supply additional features that assist call center operations, such as speech analytics, workforce management, and quality assurance
- Integrate with CRM software or a company’s system of record

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