# Best Call Center Infrastructure (CCI) Software for Small Business - Page 2

## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

**Total Products under this Category:** 366

### Category Stats (Aug 2026)

- **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,300+ Authentic Reviews
- 366+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Call Center Infrastructure (CCI) Software
 ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=3296&focus%5B%5D=1332029&focus%5B%5D=1202361&focus%5B%5D=5511)

Highlighted products: RingEX, Nextiva, Aircall, CloudTalk, Close, Dialaxy, SalesCaptain, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=close&focus%5B%5D=dialaxy&focus%5B%5D=salescaptain-inc-salescaptain&focus%5B%5D=talkdesk&segment=small-business)

**Sponsored**

### Amazon Relational Database Service (RDS)

Amazon Relational Database Service (Amazon RDS) makes it easy to set up, operate, and scale a relational database in the cloud. It provides cost-efficient and resizable capacity while managing time-consuming database administration tasks such as hardware provisioning, database setup, patching and backups. It frees you up to focus on your apps so you can give them the better performance, availability, security, and compatibility they need. Amazon RDS is available on 6 familiar database instances: Amazon Aurora, MySQL, PostgreSQL, MariaDB, Oracle Database and SQL Server engines. This means that the code, applications, and tools you already use today with your existing databases can be used with Amazon RDS. Amazon RDS automatically patches the database software and backs up your database, storing the backups for a user-defined retention period and enabling point-in-time recovery. You benefit from the flexibility of being able to scale the compute resources or storage capacity associated with your relational database instance via a single API call. In addition, Amazon RDS makes it easy to use replication to enhance availability and reliability for production databases. Amazon RDS for MySQL also enables you to scale out beyond the capacity of a single database deployment for read-heavy database workloads. As with all Amazon Web Services, there are no up-front investments required, and you pay only for the resources you use.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-08-07T05%3A57%3A48Z&secure%5Bdisplayable_resource_id%5D=1867&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=585&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=585&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=19feb5c3e5edec50840be74dbdf04720afc65a3672eb3e7935c64dd08cd17584&secure%5Burl%5D=https%3A%2F%2Faws.amazon.com%2Frds%2F%3Ftrk%3D25520a98-a4dc-4a0a-96d8-d9ffc4430c6e%26sc_channel%3Ddisplay%2Bads&secure%5Burl_type%5D=custom_url)

### [Readymode](https://www.g2.com/products/readymode/reviews)

Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.

**Average Rating:** 4.6/5.0

**Total Reviews:** 206

#### How Do G2 Users Rate Readymode?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Call Routing:** 9.1/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Readymode?

- **Seller:** [Readymode](https://www.g2.com/sellers/readymode)
- **Company Website:** readymode.com
- **Year Founded:** 2011
- **HQ Location:** Vancouver, B.C.
- **Twitter:** @goreadymode  
49 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=600b7488b256bb3a043c0d147fcd60ac201fb55c7092da853e6a98b6e308461e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxencall&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Appointment Setter
- **Top Industries:** Real Estate, Insurance
- **Company Size:** 64% Small, 34% Medium

#### What Do G2 Reviewers Say About Readymode?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Readymode for its **efficiency** in streamlining workflows and enhancing collaboration across teams.
- Users value the **time-saving capabilities** of Readymode, streamlining processes and enhancing team collaboration efficiently.
- Users appreciate the **ease of use** in Readymode, enabling efficient collaboration and streamlined content creation.
- Users appreciate the **granular control** of multi-touch client engagement in Readymode, enhancing communication with clients.
- Users highlight the **helpful customer support** of Readymode, enhancing their overall experience and efficiency.

##### Cons

- Users find Readymode's **steep learning curve** challenging for new members, delaying overall team adaptability and flexibility.
- Users find the **difficult learning curve** of Readymode slows adaptation and hinders efficient use of its extensive features.
- Users report **call issues** like missed rescheduling prompts and overlapping screens, leading to frustrating experiences during calls.
- Users experience **slow loading** times with Readymode, particularly when accessing large files, affecting productivity during urgent tasks.
- Users experience **slow performance** with Readymode, facing delays in syncing and occasional crashes, hindering productivity.

#### What Are Recent G2 Reviews of Readymode?

**["Easy to Use, But Integration Issues and Lacking AI Features"](https://www.g2.com/survey_responses/readymode-review-11972859)**

**Rating:** 4.0/5.0 stars

_— Ahmed K._

[Read full review](https://www.g2.com/survey_responses/readymode-review-11972859)

**["Organized Experience with Seamless Auto Dialing"](https://www.g2.com/survey_responses/readymode-review-13182425)**

**Rating:** 4.5/5.0 stars

_— Ahmed E._

[Read full review](https://www.g2.com/survey_responses/readymode-review-13182425)

#### What Are G2 Users Discussing About Readymode?

- [How do I use XenCall dialer?](https://www.g2.com/discussions/readymode-how-do-i-use-xencall-dialer)
- [How do I use XenCall dialer?](https://www.g2.com/discussions/how-do-i-use-xencall-dialer)
- [Where is XenCall located?](https://www.g2.com/discussions/where-is-xencall-located)
- [How much is XenCall a month?](https://www.g2.com/discussions/how-much-is-xencall-a-month) - 1 comment
- [What is XenCall used for?](https://www.g2.com/discussions/what-is-xencall-used-for) - 1 comment

### [Webex Calling](https://www.g2.com/products/webex-calling/reviews)

Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 615

#### How Do G2 Users Rate Webex Calling?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 8.6/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.1/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Webex Calling?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Associate
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Medium, 32% Small

#### What Do G2 Reviewers Say About Webex Calling?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Webex Calling, enjoying its simple setup and intuitive interface.
- Users commend the **reliability** of Webex Calling, noting its clear call quality and stable connectivity during use.
- Users enjoy the **impeccable call quality** of Webex Calling, appreciating its stability and smooth integration within the suite.
- Users appreciate the **seamless integration of Webex Calling** within the Cisco ecosystem, enhancing communication efficiency across locations.
- Users value the **seamless integrations** of Webex Calling, optimizing workflows and enhancing communication efficiency across platforms.

##### Cons

- Users find **call routing configuration complex** , making automation feel more labor-intensive than handling tasks manually.
- Users find the **lack of intuitiveness** in Webex Calling frustrating, complicating basic tasks and setting configurations.
- Users often experience **slow performance** with Webex Calling, especially during meetings or on lower bandwidth connections.
- Users report **performance issues** with Webex Calling, noting lags and glitches that disrupt the overall experience.
- Users desire **more advanced customization options** in Webex Calling to tailor their user experience effectively.

#### What Are Recent G2 Reviews of Webex Calling?

**["Reliable Cloud-Based Communication Solution"](https://www.g2.com/survey_responses/webex-calling-review-13199779)**

**Rating:** 4.0/5.0 stars

_— pratyush a._

[Read full review](https://www.g2.com/survey_responses/webex-calling-review-13199779)

**["Webex Calling Makes Switching Between Calls Effortless"](https://www.g2.com/survey_responses/webex-calling-review-12721066)**

**Rating:** 4.0/5.0 stars

_— Soumi C._

[Read full review](https://www.g2.com/survey_responses/webex-calling-review-12721066)

#### What Are G2 Users Discussing About Webex Calling?

- [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments
- [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments
- [What are the features of Cisco Webex?](https://www.g2.com/discussions/webex-calling-what-are-the-features-of-cisco-webex)
- [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) - 2 comments
- [What is Cisco Webex calling?](https://www.g2.com/discussions/what-is-cisco-webex-calling)

### [LiveAgent](https://www.g2.com/products/liveagent/reviews)

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,481

#### How Do G2 Users Rate LiveAgent?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind LiveAgent?

- **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit)
- **Year Founded:** 2004
- **HQ Location:** Bratislava
- **Twitter:** @qualityunit  
480 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c76e1f9a9db14e4a8c578cd573b822265685a6306e4f411e8d9f46c4f8bfb35b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3516632%2F&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 29% Medium

#### What Do G2 Reviewers Say About LiveAgent?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses.
- Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency.
- Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly.
- Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications.
- Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity.

##### Cons

- Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently.
- Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility.
- Users find the **user experience not intuitive** , leading to frustration with navigation and feature access.
- Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time.
- Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp.

#### What Are Recent G2 Reviews of LiveAgent?

**["It supports simplified customer access to assistance services across all channels."](https://www.g2.com/survey_responses/liveagent-review-12558141)**

**Rating:** 5.0/5.0 stars

_— Edjelie M._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141)

**["A highly reliable service, saving you money while delivering superior customer support."](https://www.g2.com/survey_responses/liveagent-review-12346553)**

**Rating:** 5.0/5.0 stars

_— Jessica R._

[Read full review](https://www.g2.com/survey_responses/liveagent-review-12346553)

#### What Are G2 Users Discussing About LiveAgent?

- [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests)
- [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment

### [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews)

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more...

**Average Rating:** 4.8/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate Yeastar P-Series PBX System?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Call Routing:** 9.3/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.4/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Yeastar P-Series PBX System?

- **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd)
- **Year Founded:** 2006
- **HQ Location:** Xiamen, China
- **Twitter:** @Yeastar  
2,504 Twitter followers
- **LinkedIn® Page:** [cn.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=556764252feba627b3e5b18cfc9537ac80dcac98efd705ffc4ef8736d8781568&secure%5Burl%5D=https%3A%2F%2Fcn.linkedin.com%2Fcompany%2Fyeastar&secure%5Burl_type%5D=linkedin_company_website)  
211 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 75% Small, 21% Medium

#### What Do G2 Reviewers Say About Yeastar P-Series PBX System?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **Yeastar P-Series PBX System easy to use** , enjoying its responsive nature and excellent customer support.
- Users value the **extensive and advanced features** of Yeastar P-Series PBX, ensuring comprehensive communication solutions.
- Users appreciate the **wide integration options** of the Yeastar P-Series PBX System, enhancing their telephony experience.
- Users praise the **excellent customer support** of Yeastar P-Series, highlighting its responsiveness and professionalism.
- Users highlight the **easy setup** of Yeastar P-Series PBX, enabling quick installation and seamless global use.

##### Cons

- Users criticize the **missing functionality** in Yeastar P-Series PBX, particularly in video conferencing and integration features.
- Users are disappointed by the **missing features** of Yeastar P-Series, limiting communication and functionality significantly.
- Users find the **high licensing and subscription costs** of Yeastar P-Series PBX System to be a significant drawback.
- Users find the **limited features** of Yeastar P-Series PBX System hinder productivity and communication efficiency.
- Users note the **high cost** associated with the Yeastar P-Series PBX System, burdening those with budget constraints.

#### What Are Recent G2 Reviews of Yeastar P-Series PBX System?

**["Flexible Call Switching and User-Friendly Web Interface"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)**

**Rating:** 4.5/5.0 stars

_— Girish S._

[Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)

**["A powerful PBX system that constantly brings new functions with it"](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)**

**Rating:** 5.0/5.0 stars

_— Markus E._

[Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)

### [DialedIn](https://www.g2.com/products/dialedin/reviews)

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times.

**Average Rating:** 4.7/5.0

**Total Reviews:** 287

#### How Do G2 Users Rate DialedIn?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Call Routing:** 9.5/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.4/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DialedIn?

- **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata)
- **Company Website:** getdialedin.com
- **Year Founded:** 1996
- **HQ Location:** Plantation, Florida
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4553c6223f427658cbb35fdc49f0e7ee2e88ef2a3a788a33044a78b2632e14a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2831616%2F&secure%5Burl_type%5D=linkedin_company_website)  
40 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales, Insurance Agent
- **Top Industries:** Insurance, Telecommunications
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About DialedIn?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of DialedIn, appreciating its simplicity and effectiveness in simplifying work tasks.
- Users find DialedIn to be **efficient and fast** , significantly simplifying their daily tasks and enhancing productivity.
- Users highly value the **efficiency and productivity** boost provided by DialedIn's advanced calling features.
- Users find the **auto-dialing and call logging** features of DialedIn significantly enhance their calling efficiency and productivity.
- Users love how DialedIn's **automatic call logging** significantly enhances efficiency and saves time for lead qualification teams.

##### Cons

- Users experience **call issues** including delays, dropped calls, and difficulties accessing voicemails, affecting their overall communication comfort.
- Users experience **dialer issues** including call delays, drops, and complex call-back processes, impacting their overall satisfaction.
- Users experience **slow performance** with DialedIn, which hinders efficiency and disrupts workflow during busy periods.
- Users are frustrated by the **missing features** , which complicate flexibility and slow down adjustments in calling strategies.
- Users find the **slow loading** of DialedIn frustrating, impacting efficiency and interrupting busy workflows.

#### What Are Recent G2 Reviews of DialedIn?

**["Effortless Integration with Intuitive Organization"](https://www.g2.com/survey_responses/dialedin-review-11395825)**

**Rating:** 4.0/5.0 stars

_— Brian C._

[Read full review](https://www.g2.com/survey_responses/dialedin-review-11395825)

**["Performance visibility and motivation for revenue teams"](https://www.g2.com/survey_responses/dialedin-review-12393544)**

**Rating:** 4.5/5.0 stars

_— Marcin Z._

[Read full review](https://www.g2.com/survey_responses/dialedin-review-12393544)

#### What Are G2 Users Discussing About DialedIn?

- [What is ChaseData CCaaS used for?](https://www.g2.com/discussions/what-is-chasedata-ccaas-used-for)

### [CallHippo](https://www.g2.com/products/callhippo/reviews)

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24\*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

**Average Rating:** 4.4/5.0

**Total Reviews:** 405

#### How Do G2 Users Rate CallHippo?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 8.8/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CallHippo?

- **Seller:** [CallHippo](https://www.g2.com/sellers/callhippo)
- **Year Founded:** 2016
- **HQ Location:** Claymont, Delaware
- **Twitter:** @CallHippo  
458 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e15216bef4a89adacfb44409d6444008b8131991d1f4c0cb6d242db35c8faf36&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13241094%2F&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 74% Small, 22% Medium

#### What Do G2 Reviewers Say About CallHippo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CallHippo, praising its intuitive interface and quick setup for all team members.
- Users highlight the **excellent call quality** of CallHippo, making virtual communication feel effortless and natural.
- Users appreciate the **easy setup** of CallHippo, finding it intuitive and accessible for all team members.
- Users appreciate the **reliable call quality** of CallHippo, enhancing their communication efficiency and customer connections.
- Users praise the **responsive customer support** of CallHippo, highlighting their immediate assistance and attention to customer experience.

##### Cons

- Users find the **costs of CallHippo quite high** compared to other VoIP services with better plans.
- Users find the **high costs** of CallHippo less competitive compared to other VOIP services and alternatives.
- Users frequently experience **call quality issues** with CallHippo, particularly during peak usage or unstable internet conditions.
- Users find the **customer service lacking** , with limited availability and outdated support channels impacting their experience.
- Users find **limited features** frustrating, especially when advanced options require higher pricing plans for access.

#### What Are Recent G2 Reviews of CallHippo?

**["Call Recording and Dashboard Make Performance Tracking Effortless"](https://www.g2.com/survey_responses/callhippo-review-13039318)**

**Rating:** 5.0/5.0 stars

_— Sourabh G._

[Read full review](https://www.g2.com/survey_responses/callhippo-review-13039318)

**["Intuitive, Reliable Calling with Powerful Analytics and Smooth Onboarding"](https://www.g2.com/survey_responses/callhippo-review-13060997)**

**Rating:** 5.0/5.0 stars

_— Nabi R._

[Read full review](https://www.g2.com/survey_responses/callhippo-review-13060997)

#### What Are G2 Users Discussing About CallHippo?

- [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) - 2 comments

### [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews)

Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end process automation—including process discovery, RPA, document processing, and advanced analytics—all built on a foundation of security and governance. We empower businesses worldwide to unlock productivity, elevate customer experiences, and drive new revenue streams. Guided by our vision to fuel the future of work, we unleash human potential through Agentic AI-powered automation. Learn more at https://www.automationanywhere.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4,061

#### How Do G2 Users Rate Automation Anywhere Agentic Process Automation?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10)
- **Call Routing:** 9.3/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Automation Anywhere Agentic Process Automation?

- **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere)
- **Company Website:** www.AutomationAnywhere.com
- **Year Founded:** 2003
- **HQ Location:** San Jose, CA
- **Twitter:** @AutomationAnywh  
55,050 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65bf215f64217ef3b0ed8a101e77a8d2b3eb6923ef8ecde6e5eaa77ae57d698&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F208639%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,314 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** RPA Developer, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 59% Large, 23% Medium

#### What Do G2 Reviewers Say About Automation Anywhere Agentic Process Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** in Automation Anywhere Agentic Process Automation makes bot development simple and efficient.
- Users love the **ease of automating tasks** with Automation Anywhere, enjoying its intuitive interface and time-saving capabilities.
- Users appreciate the **efficiency** of Automation Anywhere, simplifying automation and enhancing process performance across various applications.
- Users admire the **ease of automation** with Automation Anywhere, enabling non-coders to effortlessly create bots.
- Users appreciate the **intuitive user interface** of Automation Anywhere, enhancing automation ease and efficiency across processes.

##### Cons

- Users find the **pricing model complex and high** , which can be challenging for small teams or individuals.
- Users face a **steep learning curve** with Automation Anywhere, particularly when navigating advanced features and complex workflows.
- Users note the **missing features** in Automation Anywhere, impacting functionality and complicating automation tasks.
- Users frequently face **software bugs** that disrupt automation tasks and lead to frustrating experiences throughout the process.
- Users struggle with **bot issues** like complex UI, debugging challenges, and the steep learning curve for beginners.

#### What Are Recent G2 Reviews of Automation Anywhere Agentic Process Automation?

**["Smooth Shift from Traditional RPA to Agentic Automation"](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-13190662)**

**Rating:** 4.0/5.0 stars

_— Nandini J._

[Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-13190662)

**["It was a good experience as it was easy to understand and have lots of features like AARI."](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-6882981)**

**Rating:** 4.0/5.0 stars

_— Siddharth D._

[Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-6882981)

#### What Are G2 Users Discussing About Automation Anywhere Agentic Process Automation?

- [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/automation-anywhere-rpa-robotic-process-automation-what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 2 comments
- [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 3 comments
- [What is Automation Anywhere - RPA | Robotic Process Automation used for?](https://www.g2.com/discussions/what-is-automation-anywhere-rpa-robotic-process-automation-used-for) - 1 comment
- [Can RPA be used for test automation?](https://www.g2.com/discussions/can-rpa-be-used-for-test-automation) - 4 comments, 1 upvote
- [How is RPA different from automation?](https://www.g2.com/discussions/how-is-rpa-different-from-automation)

### [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews)

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments

**Average Rating:** 4.1/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate 8x8 Contact Center?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Call Routing:** 8.4/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.5/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind 8x8 Contact Center?

- **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Company Website:** www.8x8.com
- **Year Founded:** 1987
- **HQ Location:** San Jose, CA
- **Twitter:** @8x8  
11,056 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ad9a93cacd01ca25a8bf61de42bc3a51636c76960fa572fb09f3088a46570d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8x8&secure%5Burl_type%5D=linkedin_company_website)  
2,811 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations Manager
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 54% Medium, 36% Small

#### What Do G2 Reviewers Say About 8x8 Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use and implementation** of 8x8 Contact Center, enhancing operational efficiency and communication.
- Users commend the **helpful customer support** of 8x8 Contact Center, ensuring quick assistance and satisfaction.
- Users value the **responsive customer support** of 8x8 Contact Center, appreciating their quick and helpful assistance.
- Users value the **omnichannel support** and analytics of 8x8 Contact Center, enhancing customer interaction and service efficiency.
- Users value the **efficiency** of 8x8 Contact Center, enhancing customer service and operational scalability seamlessly.

##### Cons

- Users find the **missing features** of 8x8 Contact Center limiting, hindering effective administration and user experience.
- Users express frustration with **poor customer support** , highlighting unhelpful chatbots and lack of effective administration.
- Users find the **call management process cumbersome** , struggling with multiple platforms and complex settings.
- Users find the **complexity** of the 8x8 Contact Center settings frustrating, impacting usability and admin efficiency.
- Users express frustration over **integration issues** with Zoho ERP and other call center services, complicating their experience.

#### What Are Recent G2 Reviews of 8x8 Contact Center?

**["Efficient Service with Personable Support, AI Needs Improvement"](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)**

**Rating:** 4.0/5.0 stars

_— Sam C._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)

**["Feature-Rich, Easy-to-Use Contact Center with Streamlined Onboarding and CRM Integration"](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)**

**Rating:** 5.0/5.0 stars

_— William N._

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)

#### What Are G2 Users Discussing About 8x8 Contact Center?

- [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for)

### [CallTools](https://www.g2.com/products/calltools/reviews)

CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowing agents to focus on conversations rather than manual dialing, thereby increasing productivity and optimizing call volume. By utilizing advanced algorithms, the predictive dialer anticipates when agents will be available to take calls, ensuring that they are connected to prospects at the right time. This solution is particularly beneficial for call centers, sales teams, and any organization that relies on high-volume outbound communication. The target audience includes business owners and managers who seek to maximize their team's efficiency and improve overall operational performance. Specific use cases range from telemarketing campaigns to customer follow-ups, where timely and effective communication is crucial for success. Key features of the CallTools.com Predictive Dialer include its ability to handle multiple lines simultaneously, real-time analytics, and seamless integration with customer relationship management (CRM) systems. The predictive dialing technology minimizes downtime by reducing the time agents spend waiting between calls. Additionally, the software offers customizable settings that allow users to adjust dialing modes based on their specific needs, ensuring that the solution can adapt to various business environments. One of the standout benefits of this predictive dialer is its commitment to customer support. CallTools.com prides itself on providing in-house assistance, ensuring that users can receive prompt help when needed. This level of support not only helps in troubleshooting issues but also fosters a sense of partnership between the service provider and its clients. By prioritizing user experience and operational efficiency, CallTools.com enables businesses to make the most of their time and resources. Overall, the CallTools.com Predictive Dialer stands out in the telecommunications software category by combining sophisticated technology with dedicated customer service. Now with unlimited minutes, both inbound and outbound. It empowers businesses to streamline their outbound calling processes, ultimately leading to improved engagement with prospects and higher conversion rates. This solution is designed for those who recognize the value of their time and seek to enhance their communication strategies effectively.

**Average Rating:** 4.8/5.0

**Total Reviews:** 75

#### How Do G2 Users Rate CallTools?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CallTools?

- **Seller:** [Call Tools](https://www.g2.com/sellers/call-tools)
- **Company Website:** calltools.com
- **Year Founded:** 2015
- **HQ Location:** Irvine, CA
- **Twitter:** @CallTools  
301 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68b087cd294e4e3e985df41203975a1a793bce7e32de0628cba4cff9e5d7ee43&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6383082%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Real Estate, Financial Services
- **Company Size:** 84% Small, 13% Medium

#### What Do G2 Reviewers Say About CallTools?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **top-notch customer support** of CallTools for its promptness and helpfulness during onboarding.
- Users praise the **ease of use** of CallTools, enabling quick setup and efficient dialing without extensive training.
- Users appreciate the **prompt and knowledgeable support** of CallTools, enhancing their overall experience and productivity.
- Users value the **fast and intuitive features** of CallTools, enhancing productivity and simplifying high-volume calling tasks.
- Users praise CallTools for its **intuitive design** , enabling quick setup and efficient dialing for increased productivity.

##### Cons

- Users note that while CallTools is effective, the service is **expensive** , making it a significant investment.
- Users find the **learning curve overwhelming** , especially during early stages, despite helpful onboarding for non-tech savvy individuals.
- Users note the **high cost** of CallTools, but believe it’s worth the investment for quality performance.
- Users find the **onboarding process complex** , sometimes wasting time but beneficial for less tech-savvy individuals.
- Users find the **dialer limitations** frustrating due to delays between calls, impacting their efficiency.

#### What Are Recent G2 Reviews of CallTools?

**["CallTools Live Filtering and Outstanding Support Streamline Our Calling Operations"](https://www.g2.com/survey_responses/calltools-review-12443012)**

**Rating:** 5.0/5.0 stars

_— Florence d._

[Read full review](https://www.g2.com/survey_responses/calltools-review-12443012)

**["Phenomenal Support—Issues Resolved in Minutes"](https://www.g2.com/survey_responses/calltools-review-12511203)**

**Rating:** 4.0/5.0 stars

_— Brady M._

[Read full review](https://www.g2.com/survey_responses/calltools-review-12511203)

#### What Are G2 Users Discussing About CallTools?

- [How do I recycle lists in CallTools?](https://www.g2.com/discussions/how-do-i-recycle-lists-in-calltools)
- [How do I import contacts into CallTools?](https://www.g2.com/discussions/how-do-i-import-contacts-into-calltools)
- [How do you use CallTools?](https://www.g2.com/discussions/how-do-you-use-calltools)
- [How much is CallTools monthly?](https://www.g2.com/discussions/how-much-is-calltools-monthly)

### [KrispCall](https://www.g2.com/products/krispcall/reviews)

KrispCall is an AI-Powered Communication Platform for Growing Business. It unifies VoIP calling, SMS, voicemail, and team collaboration in one workspace that integrates with 100+ CRMs and helpdesks including HubSpot, Pipedrive, Zendesk, and Freshsales. Get local and toll-free numbers in 100+ countries, plus reliable USA non-VoIP options for OTP and 2FA. AI summarizes calls, creates transcripts and action items, and suggests quick replies. Power Dialer accelerates outbound with voicemail drops and connect-rate tracking. Inbound runs on multi-level IVR, ring groups, business hours, and failover so no interaction is missed. Managers coach live with Monitor, Whisper, and Barge. Bulk SMS supports campaigns and follow-ups. Analytics and leaderboards reveal performance trends and missed-call recovery. Security and control include SSO, role-based access, audit logs, IP allowlists, webhooks, and APIs. Teams start in minutes with no hardware and keep every call, note, and recording synced to their CRM automatically. Built for modern GTM and support teams, KrispCall reduces tool chaos and improves data quality. It delivers global reach with a local presence using numbers in 100+ countries. The result is faster connect rates, shorter resolution times, and cleaner customer histories that help you close deals faster and resolve issues smarter.

**Average Rating:** 4.5/5.0

**Total Reviews:** 365

#### How Do G2 Users Rate KrispCall?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Call Routing:** 9.4/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.8/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind KrispCall?

- **Seller:** [KrispCall](https://www.g2.com/sellers/krispcall)
- **Year Founded:** 2020
- **HQ Location:** Singapore, SG
- **Twitter:** @Krispcall  
290 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7439251b1da6cf68d12efad62ea730f78efc48f89412246559d6aac70485484f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F70231698&secure%5Burl_type%5D=linkedin_company_website)  
122 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 80% Small, 20% Medium

#### What Do G2 Reviewers Say About KrispCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of KrispCall, enjoying seamless management of multiple conversations and intuitive navigation.
- Users commend the **responsive and helpful customer support** of KrispCall, enhancing their overall experience significantly.
- Users value the **efficient and prompt customer support** of KrispCall, making the experience seamless and satisfying.
- Users value the **reliable call quality** of KrispCall, enjoying smooth international communication without disruptions.
- Users value the **excellent call quality** of KrispCall, ensuring clear and stable international communication effortlessly.

##### Cons

- Users find KrispCall's pricing **expensive** , making it less accessible and raising concerns about call charges.
- Users find the **high costs** of KrispCall a drawback, suggesting more affordable plans would be beneficial.
- Users report significant **number issues** with KrispCall, including poor porting process and hidden fees affecting usability.
- Users find KrispCall lacking in **advanced analytics and features** , leading to frustration and disappointment in performance.
- Users find the mobile app lacking some features, indicating a need for **improvement and updates** to enhance functionality.

#### What Are Recent G2 Reviews of KrispCall?

**["Instantly Activated Virtual Numbers with Crystal-Clear International Calls"](https://www.g2.com/survey_responses/krispcall-review-13193723)**

**Rating:** 5.0/5.0 stars

_— Jefferson U._

[Read full review](https://www.g2.com/survey_responses/krispcall-review-13193723)

**["Easy Setup, Reliable Calling"](https://www.g2.com/survey_responses/krispcall-review-13207983)**

**Rating:** 5.0/5.0 stars

_— Ibrahim T._

[Read full review](https://www.g2.com/survey_responses/krispcall-review-13207983)

#### What Are G2 Users Discussing About KrispCall?

- [What is KrispCall used for?](https://www.g2.com/discussions/what-is-krispcall-used-for) - 1 comment

### [MightyCall](https://www.g2.com/products/mightycall/reviews)

MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.

**Average Rating:** 4.4/5.0

**Total Reviews:** 340

#### How Do G2 Users Rate MightyCall?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Call Routing:** 8.6/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.5/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind MightyCall?

- **Seller:** [MightyCall](https://www.g2.com/sellers/mightycall)
- **Company Website:** www.mightycall.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco Bay Area, CA
- **Twitter:** @MightyCall  
1,499 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=71ab81eccaebff9489ec840e8a0483eeff5ead18cb4d07681f2687fa86e6d435&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmightycall%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 90% Small, 8% Medium

#### What Do G2 Reviewers Say About MightyCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find MightyCall to be an **incredibly intuitive** solution, facilitating easy management of communications and enhancing productivity.
- Users commend MightyCall's **exceptional customer support** , highlighting their responsiveness and helpfulness for small businesses' needs.
- Users highlight the **exceptional support** from MightyCall, which simplifies the setup for small businesses with unique needs.
- Users highlight the **reliability** of MightyCall, praising its consistent call quality and user-friendly interface for effective communication.
- Users praise the **exceptional customer service** of MightyCall, noting their responsiveness and helpfulness during the setup process.

##### Cons

- Users face **number issues** with MightyCall, finding the line requirements and limitations inconvenient for smaller businesses.
- Users often experience **dropped call issues** with MightyCall, leading to frustration during communications.
- Users find the **complexity of the IVR setup** and overall interface hinders effective usage of MightyCall.
- Users experience frequent **connection issues** with MightyCall, including dropped calls and unreliability with IP addresses.
- Users face issues with **missed calls** due to inconsistent service, leading to frequent disruptions and frustration.

#### What Are Recent G2 Reviews of MightyCall?

**["Seamless Setup and Cost-Effective Solution"](https://www.g2.com/survey_responses/mightycall-review-13078323)**

**Rating:** 5.0/5.0 stars

_— Lora A._

[Read full review](https://www.g2.com/survey_responses/mightycall-review-13078323)

**["Empowers Small Teams with Powerful Call Management"](https://www.g2.com/survey_responses/mightycall-review-12833548)**

**Rating:** 4.0/5.0 stars

_— Sandy B._

[Read full review](https://www.g2.com/survey_responses/mightycall-review-12833548)

#### What Are G2 Users Discussing About MightyCall?

- [What is MightyCall used for?](https://www.g2.com/discussions/what-is-mightycall-used-for) - 1 comment, 2 upvotes

### [Salesmsg](https://www.g2.com/products/salesmsg/reviews)

𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.

**Average Rating:** 4.7/5.0

**Total Reviews:** 409

#### How Do G2 Users Rate Salesmsg?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Salesmsg?

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg  
148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Sales
- **Top Industries:** Health, Wellness and Fitness, Real Estate
- **Company Size:** 68% Small, 27% Medium

#### What Do G2 Reviewers Say About Salesmsg?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication.
- Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much.
- Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes.
- Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency.
- Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues.

##### Cons

- Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability.
- Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience.
- Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability.
- Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts.
- Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version.

#### What Are Recent G2 Reviews of Salesmsg?

**["Salesmsg’s Intuitive Interface Makes Getting Started Effortless"](https://www.g2.com/survey_responses/salesmsg-review-12949481)**

**Rating:** 4.0/5.0 stars

_— Hannah G._

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481)

**["Easy-to-Navigate Platform with Regular Updates and Standout Support"](https://www.g2.com/survey_responses/salesmsg-review-12509445)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445)

#### What Are G2 Users Discussing About Salesmsg?

- [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for)

### [Bevatel](https://www.g2.com/products/bevatel/reviews)

Bevatel is a Saudi company delivering advanced cloud-based contact center systems and unified communication.

**Average Rating:** 4.8/5.0

**Total Reviews:** 81

#### How Do G2 Users Rate Bevatel?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Call Routing:** 9.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Bevatel?

- **Seller:** [Bevatel Account](https://www.g2.com/sellers/bevatel-account)
- **Company Website:** www.bevatel.com
- **HQ Location:** Riyadh
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3a3ba21457721c04ab27eb35c08d54e9a023b0c997229606213f81a6c3047cfc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbevatelsa%2F&secure%5Burl_type%5D=linkedin_company_website)  
189 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 37% Small, 11% Medium

#### What Do G2 Reviewers Say About Bevatel?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Bevatel's **ease of use** , enjoying its clear interface and efficient customer communication management.
- Users value Bevatel's **exceptional support and communication** , enhancing operational efficiency and user satisfaction across their services.
- Users praise Bevatel for its **exceptional customer support** and efficient communication solutions, enhancing overall operational effectiveness.
- Users highlight the **easy setup** of Bevatel, noting its straightforward and stress-free installation process.
- Users appreciate the **easy setup** of Bevatel, ensuring a smooth transition and efficient communication from the start.

##### Cons

- Users report **integration issues** with Bevatel, resulting in complications and delays in functionality and record management.
- Users experience **call issues** with Bevatel, including slow transfers, integration problems, and stability concerns during long calls.
- Users express a need for more **clarity** regarding the system and services to enhance their overall experience.
- Users experience **connectivity issues** with Bevatel, affecting call stability and configuration with local service providers.
- Users find **limited access** to messaging features, suggesting the need for improved provider integration and user interface.

#### What Are Recent G2 Reviews of Bevatel?

**["Befatel facilitates communication and work organization."](https://www.g2.com/survey_responses/bevatel-review-12991717)**

**Rating:** 5.0/5.0 stars

_— Mohamed A._

[Read full review](https://www.g2.com/survey_responses/bevatel-review-12991717)

**["Streamlined Customer Communication and Efficient Reporting"](https://www.g2.com/survey_responses/bevatel-review-12865523)**

**Rating:** 5.0/5.0 stars

_— اسراء ._

[Read full review](https://www.g2.com/survey_responses/bevatel-review-12865523)

### [Samsung Contact Center Pro](https://www.g2.com/products/samsung-contact-center-pro/reviews)

Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.

**Average Rating:** 4.3/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Samsung Contact Center Pro?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Call Routing:** 7.5/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 7.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Samsung Contact Center Pro?

- **Seller:** [Samsung Electronics](https://www.g2.com/sellers/samsung-electronics-325d35f1-0cb5-4f9d-9b34-9fb791240402)
- **Year Founded:** 1969
- **HQ Location:** Suwon, Korea
- **Twitter:** @Samsung  
754,964 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5c061a91638a1a682e6383a900e8e42b70ab10a67d1223c22478d7af3e713b3d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsamsung-electronics-america%2F&secure%5Burl_type%5D=linkedin_company_website)  
10,050 employees on LinkedIn®
- **Ownership:** KRX: 018260

#### Who Uses This Product?

- **Company Size:** 71% Small, 18% Medium

#### What Do G2 Reviewers Say About Samsung Contact Center Pro?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **premium service and support** provided by Samsung, enhancing their overall customer experience.

#### What Are Recent G2 Reviews of Samsung Contact Center Pro?

**["Premium Service and Support That Exceeds Expectations"](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12166032)**

**Rating:** 5.0/5.0 stars

_— Sanju K._

[Read full review](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12166032)

**["Efficient Door-to-Door Service with Dedicated Specialists"](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12628053)**

**Rating:** 5.0/5.0 stars

_— Nosipho Pretty N._

[Read full review](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12628053)

#### What Are G2 Users Discussing About Samsung Contact Center Pro?

- [What is Samsung Contact Center Pro used for?](https://www.g2.com/discussions/what-is-samsung-contact-center-pro-used-for)

### [Verizon Contact Center Solutions](https://www.g2.com/products/verizon-contact-center-solutions/reviews)

Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we۪ve provided the technology, support, and expertise necessary to design and implement contact center solutions that promote loyalty, generate new business, and increase efficiencies. Industry recognition But don۪t just take our word for it. For four consecutive years (2007-2010), Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services. They cited our ability to integrate disparate phone, e-mail, and instant message contact methods into a single point of control and provide cost-efficiency, simplicity, and the ability to support a disparate workforce. Let us put this experience to work for you, so you can deliver the exceptional experience your customers demand.

**Average Rating:** 3.9/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Verizon Contact Center Solutions?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Verizon Contact Center Solutions?

- **Seller:** [Verizon](https://www.g2.com/sellers/verizon)
- **Year Founded:** 1983
- **HQ Location:** Basking RIdge, NJ
- **Twitter:** @Verizon  
1,486,564 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=11cabcb908a83f580e768918da49ce0dfbf7d794aa8582ec174ea41463d1a184&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1103%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,704 employees on LinkedIn®
- **Ownership:** NYSE:VZ

#### Who Uses This Product?

- **Company Size:** 44% Small, 30% Large

#### What Are Recent G2 Reviews of Verizon Contact Center Solutions?

**["Verizon aims to please"](https://www.g2.com/survey_responses/verizon-contact-center-solutions-review-417458)**

**Rating:** 4.5/5.0 stars

_— Susan C._

[Read full review](https://www.g2.com/survey_responses/verizon-contact-center-solutions-review-417458)

**["These guys have no idea what's going on."](https://www.g2.com/survey_responses/verizon-contact-center-solutions-review-2900414)**

**Rating:** 4.5/5.0 stars

_— Cristian N._

[Read full review](https://www.g2.com/survey_responses/verizon-contact-center-solutions-review-2900414)

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