# Top Free Call Center Infrastructure (CCI) Software - Page 4

## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

**Total Products under this Category:** 366

### Category Stats (Aug 2026)

- **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,200+ Authentic Reviews
- 366+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Call Center Infrastructure (CCI) Software
 ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=5511&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=70977)

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

**Sponsored**

### ClearPoint Strategy

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[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-08-02T12%3A26%3A32Z&secure%5Bdisplayable_resource_id%5D=1210&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=27132&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=27132&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%2Ffree%3Fpage%3D4&secure%5Btoken%5D=87d8b52304ef99466c67d7e03ecccf9ff4aa7bd7ae44d4dc975f3dafe039c1aa&secure%5Burl%5D=https%3A%2F%2Fwww.clearpointstrategy.com%2Fget-a-demo&secure%5Burl_type%5D=book_demo)

### [Caller Desk](https://www.g2.com/products/caller-desk/reviews)

Caller Desk is a cloud-based communication and telephony solution that helps businesses automate and manage customer interactions through features such as IVR, call tracking, and CRM integration. It is designed to streamline both inbound and outbound communication, improving efficiency and the overall customer experience. Caller Desk falls under the cloud telephony software category, offering communication tools for businesses of various sizes. It is particularly useful for industries that handle high volumes of customer calls, such as customer support, sales, marketing, and service-based sectors. The platform is ideal for teams looking to automate repetitive tasks like call management, track customer engagement, and analyze communication data in real-time. Main Features of Caller Desk: IVR (Interactive Voice Response) System: Allows businesses to automate responses and efficiently route calls to the appropriate departments or agents. Call Automation: Streamlines both inbound and outbound calls by reducing the need for manual intervention, saving time and improving workflow. Call Tracking & Analytics: Tracks customer calls in real-time and provides valuable insights through data analytics, helping businesses optimize their customer service. CRM Integration: Integrates seamlessly with existing CRM systems, ensuring that customer data is synced and up to date, which enhances communication and customer relationship management. Multi-channel Communication: Provides voice, SMS, and email services, ensuring that businesses can engage with customers across different channels on one unified platform. Benefits: Increased Efficiency: Automating call handling and routing ensures quicker response times and less manual effort for your team. Scalability: Caller Desk is adaptable to the needs of businesses ranging from small startups to large enterprises. Data-driven Decisions: With real-time call tracking and analytics, businesses can make informed decisions based on detailed communication metrics. Improved Customer Experience: The IVR system and automation features lead to quicker, more personalized responses, enhancing the overall customer interaction process.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Caller Desk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Caller Desk?

- **Seller:** [Caller Desk](https://www.g2.com/sellers/caller-desk)
- **Year Founded:** 2016
- **HQ Location:** NOIDA, IN
- **Twitter:** @CallerDesk  
51 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=94be94e31bd245dc5c209c107857069f88c5d5d50e787a43ee94001f5394d46d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallerdesk%2F&secure%5Burl_type%5D=linkedin_company_website)  
98 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Large, 33% Medium

#### What Do G2 Reviewers Say About Caller Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **call automation** features of Caller Desk extremely beneficial for their daily tasks.
- Users value the **seamless communication integration** of Caller Desk, ensuring all interactions remain well-organized.
- Users value the **seamless CRM integration** of Caller Desk, keeping all communications well-organized and efficient.
- Users appreciate the **easy integrations** of Caller Desk, ensuring all communication is seamlessly organized with their CRM.
- Users find the **variety of features and call automation** in Caller Desk to be extremely beneficial for their needs.

##### Cons

- The comprehensive setup process of Caller Desk can be **difficult and time-consuming** , potentially frustrating users trying to get started.
- Users note a **learning curve** to master Caller Desk's features, though support helps make it manageable.
- Users find the **setup process time-consuming** , though it ensures everything is configured properly for optimal use.
- Users find the **time-consuming setup process** ensures proper configuration but can be frustrating due to the delay.

#### What Are Recent G2 Reviews of Caller Desk?

**["Seamless Integration with CRM Tools"](https://www.g2.com/survey_responses/caller-desk-review-10372487)**

**Rating:** 5.0/5.0 stars

_— Pa-one N._

[Read full review](https://www.g2.com/survey_responses/caller-desk-review-10372487)

**["Great features but some learning curve"](https://www.g2.com/survey_responses/caller-desk-review-10411678)**

**Rating:** 5.0/5.0 stars

_— Tarun S._

[Read full review](https://www.g2.com/survey_responses/caller-desk-review-10411678)

### [CommPeak](https://www.g2.com/products/commpeak/reviews)

Driving Contact Center Performance to Its Peak - CommPeak helps contact centers optimize inbound and outbound communication with cloud-based solutions that boost agent productivity and expand reach. From predictive dialing and omnichannel conversations to VoIP and DID numbers, our services keep operations connected and performing at their best. Our Products - Our global offering includes premium A–Z termination, SMS and messaging, CloudPBX, DID numbers, HLR LookUp, and a free softphone for business calling. Supported by AI insights, Tier 1 connectivity, and a robust provider network, CommPeak provides scalable solutions to control costs and optimize communication. \* CommPeak Dialer – An AI-powered dialer maximizes talk time and reduces wait time by routing calls based on real-time agent availability with flexible workflows, adaptable dialing strategies, and omnichannel reach. \* CloudPBX – a cloud phone system for global and distributed teams, integrating with CRMs and business tools while providing real-time control over performance, routing, and call quality. \* TextPeak SMS Messaging – A messaging platform for handling high volume SMS campaigns and omnichannel conversation, complete with a shared team inbox. \* SIP Trunking – premium A–Z voice termination that delivers secure, high-quality connectivity, with flexible routing and cost controls that scale capacity as needed. \* DID Numbers – secure local, cost-effective numbers to expand your presence worldwide and connect with customers in key markets. \* HLR LookUp – A number validation service so you only connect with active leads and avoid wasting time on unreachable contacts. \* Softphone – A free, user-friendly application for business calling that supports SIP accounts and remote teams from browser or desktop. Turning Engagement Into Results - Every interaction can become a business win with tools that improve how agents connect with leads and customers. \* Live Monitoring - gives managers real-time visibility and control over activity. \* Omnichannel Outreach - extends engagement beyond voice by enabling agents to reach customers and leads through SMS, WhatsApp, or Telegram Bot. \* Tier 1 Connectivity - backs every call with Tier 1 quality, providing reliable global reach and consistently high-quality connections. \* AI Call Analysis - turn calls into insights. Every call becomes a searchable transcript, with AI summaries that highlight tone and resolution. Turning Communication Into Measurable Outcomes - CommPeak solutions deliver tangible results. \* Boosts Agent Productivity - through structured workflows and clear task ownership. \* Reduces Operational Costs - with premium A–Z termination and optimized processes. \* Supports Data-Driven Decisions - by providing performance insights that guide strategy. \* Scales for Growth - with global coverage, multiple PoPs, and dedicated customer success managers. \* Drives Lead Engagement and Sales - by improving targeting, timing, and personalization across channels. \* Strengthens Customer Experience - with consistent, well-timed communication routed to the right agent. Reliability and Security at Every Level - CommPeak provides the infrastructure and security to keep communication connected and protected. \* 55+ Tier 1 connections \* 10 global PoPs \* PSTN replacement in 45+ countries Security is prioritized with end-to-end encryption, masked contact details, and custom user permissions. Behind every service is in-house expertise, from proprietary solutions to dedicated onboarding and 24/7 live support.

**Average Rating:** 4.4/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate CommPeak?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind CommPeak?

- **Seller:** [CommPeak](https://www.g2.com/sellers/commpeak)
- **Year Founded:** 2011
- **HQ Location:** Wan Chai, HK
- **Twitter:** @CommPeak  
25 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9bc39a0c7748ea41e9b8cfda8efbf92abff67502c24a77c05a7d199af1c879b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcommpeak%2F&secure%5Burl_type%5D=linkedin_company_website)  
107 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are CommPeak's Pros and Cons?

##### Pros

- Easy Setup (1 reviews)
- Setup Ease (1 reviews)

##### Cons

- Expensive (1 reviews)
- Poor Customer Support (1 reviews)
- Unethical Sales (1 reviews)
- Unethical Sales Practices (1 reviews)

#### What Are Recent G2 Reviews of CommPeak?

**["User-friendly. Easy to understand. Short training times"](https://www.g2.com/survey_responses/commpeak-review-5246015)**

**Rating:** 5.0/5.0 stars

_— Lasha T._

[Read full review](https://www.g2.com/survey_responses/commpeak-review-5246015)

**["All-in-One CommPeak: Scalable, Reliable Contact-Center Platform with Excellent Integrations"](https://www.g2.com/survey_responses/commpeak-review-13045120)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/commpeak-review-13045120)

#### What Are G2 Users Discussing About CommPeak?

- [What is CommPeak used for?](https://www.g2.com/discussions/what-is-commpeak-used-for) - 1 comment

### [Office24by7 Call Center](https://www.g2.com/products/office24by7-call-center/reviews)

Office24by7 is a software company that provides a cloud-based CRM and call center communication platform designed to help organizations manage customer interactions and operational workflows from a single system. The platform integrates CRM, cloud telephony, IVR, marketing automation, and customer support tools to support structured, multichannel communication across voice, SMS, WhatsApp, email, and web channels. Office24by7 enables call center, sales, and service teams to handle inbound and outbound customer communication efficiently while maintaining complete visibility into customer data and interaction history. Its built-in telephony features include click-to-call, call recording, intelligent call routing, and IVR workflows, allowing teams to manage high call volumes and ensure consistent service quality without relying on separate telephony systems. The platform also supports no-code configuration, enabling organizations to customize workflows, modules, and reports according to their call handling processes and business requirements. Real-time dashboards and analytics provide operational insights into agent performance, call activity, and customer engagement trends. Office24by7 serves industries such as real estate, banking, healthcare, education, e-commerce, SaaS, logistics, manufacturing, and professional services. Available on desktop and mobile (iOS and Android), the solution supports both office-based and remote call center operations with centralized communication and customer management.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Office24by7 Call Center?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Office24by7 Call Center?

- **Seller:** [Office24by7](https://www.g2.com/sellers/office24by7-293e384c-c523-42a4-900a-298282d6c2c3)
- **Year Founded:** 2017
- **HQ Location:** Hyderabad, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a555080b9b1d708a6f960095d02b062aaeb26b625dfcea6cb3c9a46c34fe81f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foffice-24-by-7%2F&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Medium

#### What Are Recent G2 Reviews of Office24by7 Call Center?

**["Office24by7 call center is the best solution."](https://www.g2.com/survey_responses/office24by7-call-center-review-8178096)**

**Rating:** 5.0/5.0 stars

_— Ashish A._

[Read full review](https://www.g2.com/survey_responses/office24by7-call-center-review-8178096)

**["Call center solutions"](https://www.g2.com/survey_responses/office24by7-call-center-review-8147760)**

**Rating:** 4.5/5.0 stars

_— Guljeet S._

[Read full review](https://www.g2.com/survey_responses/office24by7-call-center-review-8147760)

### [TCN](https://www.g2.com/products/tcn/reviews)

TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support.

**Average Rating:** 4.5/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate TCN?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Call Routing:** 7.8/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 7.2/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind TCN?

- **Seller:** [TCN](https://www.g2.com/sellers/tcn)
- **Year Founded:** 1999
- **HQ Location:** N/A
- **Twitter:** @tcn  
2,402 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c093c40b52c1b0e6cf1e3865dea9b6dfe47169537e3f3e5f00210b68eae6df7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftcn-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
390 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of TCN?

**["Working with TCN has been game changing!!!!"](https://www.g2.com/survey_responses/tcn-review-9529783)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/tcn-review-9529783)

**["Utilising TCN's advantages for marketing and calling efforts"](https://www.g2.com/survey_responses/tcn-review-8408918)**

**Rating:** 4.5/5.0 stars

_— Sugumar G._

[Read full review](https://www.g2.com/survey_responses/tcn-review-8408918)

### [AloTech](https://www.g2.com/products/alotech/reviews)

Worlds 1st Google Powered Cloud Call Center Trusted by thousands of users. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate AloTech?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind AloTech?

- **Seller:** [AloTech](https://www.g2.com/sellers/alotech)
- **Year Founded:** 2007
- **HQ Location:** İstanbul, TR
- **Twitter:** @ALO\_mfg\_master  
164 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a6d7383c6aaa36c10ccbf9a080418b1ce3c9f98657e68e8de6a5d6c3263d3062&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falotech---a-cloud-company-&secure%5Burl_type%5D=linkedin_company_website)  
154 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of AloTech?

**["The software is more flexible."](https://www.g2.com/survey_responses/alotech-review-4793570)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/alotech-review-4793570)

**["Experienced, call center software company"](https://www.g2.com/survey_responses/alotech-review-7132165)**

**Rating:** 4.0/5.0 stars

_— Gözde A._

[Read full review](https://www.g2.com/survey_responses/alotech-review-7132165)

#### What Are G2 Users Discussing About AloTech?

- [What is AloTech used for?](https://www.g2.com/discussions/what-is-alotech-used-for)

### [DialLink](https://www.g2.com/products/diallink/reviews)

DialLink is a business phone system built specifically for SMBs and startups to solve the problem of scattered, hard-to-manage customer communication. It brings advanced call handling, AI voice agents, and business messaging into a single, centralized platform, so teams can manage inbound and outbound communication without relying on personal phones or disconnected tools. Instead of missed calls, lost messages, and unclear ownership, DialLink gives your team one place to see every interaction, know who responded, and keep conversations organized. This helps reduce missed opportunities, improve response times, and deliver a more consistent, professional customer experience. DialLink is designed to be easy to set up and manage, even for non-technical teams. You can get started quickly without IT support, configure call flows with simple settings, and adapt the system as your business grows. With an affordable total cost of ownership, DialLink gives you professional communication capabilities without the high costs and complexity of traditional business phone systems. With built-in AI voice agents, DialLink ensures calls are handled even during busy periods or outside business hours. AI voice agents can answer calls, capture key details, route inquiries, and summarize conversations, so your team stays responsive without adding complexity or without adding extra overhead to the team.

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate DialLink?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Call Monitoring:** 6.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DialLink?

- **Seller:** [DialLink](https://www.g2.com/sellers/diallink)
- **Company Website:** diallink.com
- **Year Founded:** 2022
- **HQ Location:** Miami Beach, US
- **Twitter:** @DialLinkCorp  
3 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32cf439891d1f4afb5e1ecaf5c9637db8c7c146f536755cf3c03b2a2438ee10e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiallink%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About DialLink?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **responsive customer service** of DialLink, highlighting quick support and efficient communication solutions.
- Users find DialLink's system to be **user-friendly** , making setup easy and effectively meeting all business needs.
- Users find DialLink to be **very user friendly** , appreciating its easy setup and comprehensive coverage for business needs.
- Users love the **easy scheduling** with DialLink, enabling quick setup and immediate use of phone numbers.
- Users value the **versatile features** of DialLink, which effectively manage inbound calls and enhance automation.

##### Cons

- Users express frustration with **voicemail issues** as DialLink lacks support for Ubiquiti VoIP desk phones.

#### What Are Recent G2 Reviews of DialLink?

**["Switch from Comcast to Diallink"](https://www.g2.com/survey_responses/diallink-review-11264581)**

**Rating:** 4.5/5.0 stars

_— Jay E._

[Read full review](https://www.g2.com/survey_responses/diallink-review-11264581)

**["Very user-friendly product"](https://www.g2.com/survey_responses/diallink-review-11305326)**

**Rating:** 5.0/5.0 stars

_— Ray P._

[Read full review](https://www.g2.com/survey_responses/diallink-review-11305326)

### [IVR](https://www.g2.com/products/ivr/reviews)

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent. By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless. IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity. Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate IVR?

- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind IVR?

- **Seller:** [Acefone](https://www.g2.com/sellers/acefone)
- **Year Founded:** 2019
- **HQ Location:** Gurgaon, Haryana
- **Twitter:** @acefoneuk  
212 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b90e68fc0d4c09f81a789cb7ba32997afc308c3454971db9d76f2d92a1e69f1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Facefone%2F&secure%5Burl_type%5D=linkedin_company_website)  
238 employees on LinkedIn®
- **Phone:** 1800-121-7777

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of IVR?

**["Best in the cloud telephony CRM Service of customer service"](https://www.g2.com/survey_responses/ivr-review-10686665)**

**Rating:** 5.0/5.0 stars

_— Shyamal M._

[Read full review](https://www.g2.com/survey_responses/ivr-review-10686665)

**["Efficient Calling Solution"](https://www.g2.com/survey_responses/ivr-review-6640740)**

**Rating:** 5.0/5.0 stars

_— Ishaan S._

[Read full review](https://www.g2.com/survey_responses/ivr-review-6640740)

### [Samespace](https://www.g2.com/products/samespace-samespace/reviews)

Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Samespace?

- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Samespace?

- **Seller:** [Samespace](https://www.g2.com/sellers/samespace)
- **Year Founded:** 2018
- **HQ Location:** Palo Alto, US
- **Twitter:** @samespace  
520 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=caf8e3df5c07ce650af4a1d8ddfc1b04b85eb9bf50c13d469c38469f4a581e57&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13646555&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Samespace?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI efficiency** of Samespace, enhancing task performance with real-time monitoring and analytics.
- Users value the **automation features** of Samespace, enhancing workflow efficiency and improving task performance significantly.
- Users appreciate the **effective communication** capabilities of Samespace, enhancing their interactions and collaboration.
- Users value the **seamless CRM integration** of Samespace, which enhances workflow management and efficiency.
- Users value the **customization options** in Samespace, enhancing their experience and tailoring workflows to their needs.

##### Cons

- Users frequently experience **connection issues** , leading to frustration despite otherwise positive aspects of the product.
- Users experience **inadequate AI capabilities** , leading to frustration and limited customization options in Samespace.
- Users report **integration issues** with Samespace, experiencing headaches and connection problems that disrupt their workflow.
- Users find the **AI tool limitations** in Samespace to be frustrating and potentially headache-inducing.
- Users experience **limited customization** options, leading to frustration and challenges while using Samespace.

#### What Are Recent G2 Reviews of Samespace?

**["Great tool for training, self performance review and quality tracking purpose!"](https://www.g2.com/survey_responses/samespace-review-6949194)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/samespace-review-6949194)

**["Samespace - A Powerful and Underrated AI Communication Tool"](https://www.g2.com/survey_responses/samespace-review-10788019)**

**Rating:** 5.0/5.0 stars

_— Parthiv M._

[Read full review](https://www.g2.com/survey_responses/samespace-review-10788019)

### [CallCenterHosting](https://www.g2.com/products/callcenterhosting/reviews)

The call center environment, today asks for innovative, robust, and intelligent solutions that can deliver the best results in a given time. The challenge in customer support environment is to deliver excellent and immediate solutions because the customers have become more intelligent as well as impatient, today. We understand the need of this time and have designed our products accordingly. Predictive Dialer is a smart outbound dialer that utilizes powerful intelligence to determine when is the opportune time to make contact and engage with a potential customer. The key features of our Predictive Dialer includes- - Predictive Dialing - Call Recording - Automatic Call Distribution - Performance Management - Call Reporting - Interactive Voice Response - Monitor/Whisper/Barge - Call Analytics Our Hosted Predictive Dialer helps strealine business operations and achieve business communication goals.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate CallCenterHosting?

- **Call Routing:** 6.7/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 6.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CallCenterHosting?

- **Seller:** [CallCenterHosting](https://www.g2.com/sellers/callcenterhosting)
- **Year Founded:** 2004
- **HQ Location:** Lytchett Matravers Poole, GB
- **Twitter:** @callcenterhost  
468 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a95678e2b754ba51db11472448ecd54f043b176c1e06fb9e296a34c07f959343&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcall-center-hosting%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of CallCenterHosting?

**["CallCenterHosting: Streamlining Call Center Operations for Maximum Efficiency"](https://www.g2.com/survey_responses/callcenterhosting-review-10055624)**

**Rating:** 4.5/5.0 stars

_— Akhas L._

[Read full review](https://www.g2.com/survey_responses/callcenterhosting-review-10055624)

### [CloudXentral](https://www.g2.com/products/cloudxentral/reviews)

All-in-one business phone and collaboration suite for teams. Built with chats for individuals and groups, document sharing, text messaging, video and audio conferencing, voicemail transcription, automatic attendant of incoming calls, and much more. Our infrastructure is hosted in Miami Florida, by one of the world’s most secure and reliable data centers, which is equipped with Power Outage Protection 24/7, 3X Carrier Redundancy, Multiserver Failover, 99.9% availability, and category 5 hurricane protection. With more than 10 years of experience, our best attribute is FAST and reliable customer support.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind CloudXentral?

- **Seller:** [Newcom](https://www.g2.com/sellers/newcom)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### What Are Recent G2 Reviews of CloudXentral?

**["Works well, pricing works for us, support is better than the competition."](https://www.g2.com/survey_responses/cloudxentral-review-7144414)**

**Rating:** 4.5/5.0 stars

_— Juan Pablo R._

[Read full review](https://www.g2.com/survey_responses/cloudxentral-review-7144414)

### [DCDial](https://www.g2.com/products/dcdial/reviews)

Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate DCDial?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind DCDial?

- **Seller:** [DCDial](https://www.g2.com/sellers/dcdial)
- **Year Founded:** 2012
- **HQ Location:** Atlanta, US
- **Twitter:** @dcdialapp  
3,526 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb03655e6f968831bb83f6a65e9d02164096e9186c9897e9763ca21b7ebbeb85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdcdialapp&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of DCDial?

**["Best dialer to speed incoming call volume"](https://www.g2.com/survey_responses/dcdial-review-4530386)**

**Rating:** 5.0/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/dcdial-review-4530386)

**["Best customer service"](https://www.g2.com/survey_responses/dcdial-review-4365663)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/dcdial-review-4365663)

#### What Are G2 Users Discussing About DCDial?

- [What is DCDial used for?](https://www.g2.com/discussions/what-is-dcdial-used-for)

### [Infortel Select](https://www.g2.com/products/infortel-select/reviews)

ISI helps enterprises turn raw unified communications call data into more accessible, usable, and valuable information. Infortel Select has been chosen by thousands of Cisco, WebEx Calling, Microsoft Teams, and Avaya customers to support their daily enterprise CDR reporting and data analytics needs. ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Infortel Select?

- **Seller:** [ISI Analytics](https://www.g2.com/sellers/isi-analytics)
- **Year Founded:** 1977
- **HQ Location:** Bannockburn, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc26db3be042efd6335488ab2451772aed092d0cd1a9515fb94e6d0ec74ca112&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fisi-telemanagement-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
280 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Infortel Select?

**["E911/Call Accounting + much more"](https://www.g2.com/survey_responses/infortel-select-review-5058901)**

**Rating:** 4.0/5.0 stars

_— Verified User in Leisure, Travel & Tourism_

[Read full review](https://www.g2.com/survey_responses/infortel-select-review-5058901)

#### What Are G2 Users Discussing About Infortel Select?

- [What is Infortel Select used for?](https://www.g2.com/discussions/what-is-infortel-select-used-for)

### [Klearcom Platform](https://www.g2.com/products/klearcom-platform/reviews)

Klearcom has developed a non-intrusive SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real-time. Klearcom helps avoid customer outages in over 96+ countries. Our AI platform rapidly detects and addresses problems, analyzing the full customer call path, benchmarking performance, and alerting on every issue. Using machine learning, automatic speech recognition, and audio fingerprinting, we provide a holistic view of the call from customer to agent with a single test, which is highly attractive to our enterprise customers. We enable our customers to benchmark local performance in over 96+ countries, revealing blind spots in domestic IVR performance and enhancing the global customer experience one conversation at a time. Key platform advantages include measuring audio quality at each call stage, IVR/speech bot testing in 96+ countries, and speech intent testing in 40+ languages. For example, when a user says a drug name on a Pfizer IVR in Japanese, our platform ensures the speechbot understands the intent and transfers the call correctly. The biggest advantage is that our platform requires zero integration with customer systems—just provide the number, and Klearcom handles the rest. Klearcom's solution is innovative because it introduces new capabilities to contact centers, specifically enhancing Interactive Voice Response (IVR) systems and ensuring toll-free number reliability, thereby significantly improving global customer experience.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Klearcom Platform?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Call Routing:** 5.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 5.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 5.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Klearcom Platform?

- **Seller:** [Klearcom](https://www.g2.com/sellers/klearcom)
- **Year Founded:** 2016
- **HQ Location:** New York, US
- **Twitter:** @KlearcomTech  
34 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=74f5f3264558976353390759857576b4ea5229814aa77c355ae35d7bf55d7473&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fklearcom%2F&secure%5Burl_type%5D=linkedin_company_website)  
59 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Klearcom Platform?

**["Contact Centre validation - Excellent Support"](https://www.g2.com/survey_responses/klearcom-platform-review-11331400)**

**Rating:** 4.5/5.0 stars

_— Verified User in Pharmaceuticals_

[Read full review](https://www.g2.com/survey_responses/klearcom-platform-review-11331400)

### [Landis Contact Center](https://www.g2.com/products/landis-contact-center/reviews)

Landis Contact Center for Microsoft Teams is a natively integrated contact center solution (CCaaS). It is streamlined for setup and operation with Microsoft Teams, enabling your team to deliver top-notch customer service effortlessly. Certified for Microsoft Teams, Landis Contact Center enhances productivity and customer satisfaction with seamless integration into the tools you already trust. Features: \*Live Dashboards and Call Monitoring \*Historical Analytics and Reporting \*Visual IVR Builder for Smart Call Routing \*Advanced Call Queues with Multiple Routing Options, Including Skills-Based Routing \*Live Manager Coaching: Listen, Whisper, or Barge In \*Live Sentiment Analysis \*Call Pop Integration into Agent Panel \*Webhooks for External Reports and Tasks \*No Required Setup Fees or Minimums (Turnkey Installations Available for Quote)

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Landis Contact Center?

- **Seller:** [Landis Technologies](https://www.g2.com/sellers/landis-technologies)
- **Year Founded:** 1995
- **HQ Location:** Ephrata, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43711c9e7bf9bd53b78ef245814720ebc2a313f40fa0d17d688e58bc34a04004&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandis-technologies-uc-software&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Landis Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **seamless integration** of Landis Contact Center with Microsoft Teams, enhancing their call recording experience effortlessly.
- Users appreciate the **seamless integration** of Landis Contact Center with Microsoft Teams, enhancing their recording experience effortlessly.
- Users value the **seamless integration and exceptional support** of Landis Contact Center, enhancing their communication experience.
- Users emphasize the **exceptional customer support** from Landis, highlighting their assistance during setup and troubleshooting seamlessly.
- Users praise the **easy implementation** of Landis Contact Center, enjoying seamless integration and excellent support during setup.

#### What Are Recent G2 Reviews of Landis Contact Center?

**["Seamless Microsoft Teams Integration & Outstanding Support"](https://www.g2.com/survey_responses/landis-contact-center-review-10781355)**

**Rating:** 5.0/5.0 stars

_— Stijn H._

[Read full review](https://www.g2.com/survey_responses/landis-contact-center-review-10781355)

### [Salesquared IVRS](https://www.g2.com/products/salesquared-ivrs/reviews)

We are Salesquared, a software-as-a-service company that provides unified communications (“UCaaS”) across Cloud Telephony, Sales CRM, SMS, Voice, Email, Click-to-Call, Drip Marketing, Smart Attendance, & Lead generation services.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Salesquared IVRS?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Salesquared IVRS?

- **Seller:** [Salesquared](https://www.g2.com/sellers/salesquared)
- **Year Founded:** 2012
- **HQ Location:** Vijayawada, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d499a17401134719516085d1f941055e062f1d17da1fc9f434fe1e766f0fd84&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesquared-io&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Salesquared IVRS?

**["Salesquared IVRS"](https://www.g2.com/survey_responses/salesquared-ivrs-review-10181251)**

**Rating:** 5.0/5.0 stars

_— Shivanshu U._

[Read full review](https://www.g2.com/survey_responses/salesquared-ivrs-review-10181251)

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