Top Free Call Center Infrastructure (CCI) Software - Page 4

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 408

Category Stats (Oct 2026)

  • Average Rating: 4.42/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CTI Connector (+3.71%) - Among all products in this category, CTI Connector recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 408+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Aircall, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

alohaa.ai

Alohaa provides Omni-channel products - Virtual phone number, IVR, Cloud Telephony, Whatsapp, SMS, all under one easy-to-use, highly-affordable platform. With its cloud-based infrastructure, Alohaa offers flexibility and scalability to adapt to varying business needs.  The software streamlines call routing, automates customer interactions, and enhances communication efficiency, catering to diverse industries, and offering tailored solutions for customer service, sales, and support sectors. Its user-friendly interface and advanced features make it a preferred choice for 400+ businesses.

Average Rating: 4.9/5.0

Total Reviews: 8

How Do G2 Users Rate alohaa.ai?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)

Who Is the Company Behind alohaa.ai?

  • Seller: Alohaa
  • Year Founded: 2021
  • HQ Location: Hyderabad, IN
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About alohaa.ai?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the affordable pricing of alohaa.ai, making it ideal for businesses with many agents and features.
  • Users praise the affordable virtual number options from alohaa.ai, enhancing business efficiency and agency operations.
  • Users appreciate the call recording feature with unlimited agents, enhancing their communication efficiency and oversight.
  • Users commend the excellent customer service of alohaa.ai, highlighting rapid connections and effective support from the team.
  • Users value the flexibility of alohaa.ai, allowing easy addition of agents at low cost with full features.
Cons
  • Users note that the high cost of calling can become burdensome as usage increases, making it less appealing.

What Are Recent G2 Reviews of alohaa.ai?

Caller Desk

Caller Desk is a cloud-based communication and telephony solution that helps businesses automate and manage customer interactions through features such as IVR, call tracking, and CRM integration. It is designed to streamline both inbound and outbound communication, improving efficiency and the overall customer experience. Caller Desk falls under the cloud telephony software category, offering communication tools for businesses of various sizes. It is particularly useful for industries that handle high volumes of customer calls, such as customer support, sales, marketing, and service-based sectors. The platform is ideal for teams looking to automate repetitive tasks like call management, track customer engagement, and analyze communication data in real-time. Main Features of Caller Desk: IVR (Interactive Voice Response) System: Allows businesses to automate responses and efficiently route calls to the appropriate departments or agents. Call Automation: Streamlines both inbound and outbound calls by reducing the need for manual intervention, saving time and improving workflow. Call Tracking & Analytics: Tracks customer calls in real-time and provides valuable insights through data analytics, helping businesses optimize their customer service. CRM Integration: Integrates seamlessly with existing CRM systems, ensuring that customer data is synced and up to date, which enhances communication and customer relationship management. Multi-channel Communication: Provides voice, SMS, and email services, ensuring that businesses can engage with customers across different channels on one unified platform. Benefits: Increased Efficiency: Automating call handling and routing ensures quicker response times and less manual effort for your team. Scalability: Caller Desk is adaptable to the needs of businesses ranging from small startups to large enterprises. Data-driven Decisions: With real-time call tracking and analytics, businesses can make informed decisions based on detailed communication metrics. Improved Customer Experience: The IVR system and automation features lead to quicker, more personalized responses, enhancing the overall customer interaction process.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Caller Desk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Caller Desk?

  • Seller: Caller Desk
  • Year Founded: 2016
  • HQ Location: NOIDA, IN
  • Twitter: @CallerDesk
    51 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    133 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 33% Medium, 33% Small

What Do G2 Reviewers Say About Caller Desk?

AI-generated summary from verified user reviews

Pros
  • Users find the call automation feature of Caller Desk to be highly beneficial and time-saving.
  • Users appreciate the seamless communication integration of Caller Desk, ensuring organized interactions within their CRM.
  • Users value the seamless CRM integration of Caller Desk, which keeps communications organized and efficient.
  • Users value the easy integrations of Caller Desk, keeping all their communication organized and efficient.
  • Users love the variety of features and call automation provided by Caller Desk, enhancing their communication efficiency.
Cons
  • Users find the difficult setup process comprehensive, but it can be time-consuming to complete.
  • Users note a learning curve in mastering features, but find the support provided helpful and manageable.
  • Users find the setup process time-consuming, as it involves comprehensive configurations but ensures everything is properly set up.
  • Users find the time-consuming setup process makes it challenging to start using Caller Desk efficiently.

What Are Recent G2 Reviews of Caller Desk?

CommPeak

Driving Contact Center Performance to Its Peak - CommPeak helps contact centers optimize inbound and outbound communication with cloud-based solutions that boost agent productivity and expand reach. From predictive dialing and omnichannel conversations to VoIP and DID numbers, our services keep operations connected and performing at their best. Our Products - Our global offering includes premium A–Z termination, SMS and messaging, CloudPBX, DID numbers, HLR LookUp, and a free softphone for business calling. Supported by AI insights, Tier 1 connectivity, and a robust provider network, CommPeak provides scalable solutions to control costs and optimize communication. * CommPeak Dialer – An AI-powered dialer maximizes talk time and reduces wait time by routing calls based on real-time agent availability with flexible workflows, adaptable dialing strategies, and omnichannel reach. * CloudPBX – a cloud phone system for global and distributed teams, integrating with CRMs and business tools while providing real-time control over performance, routing, and call quality. * TextPeak SMS Messaging – A messaging platform for handling high volume SMS campaigns and omnichannel conversation, complete with a shared team inbox. * SIP Trunking – premium A–Z voice termination that delivers secure, high-quality connectivity, with flexible routing and cost controls that scale capacity as needed. * DID Numbers – secure local, cost-effective numbers to expand your presence worldwide and connect with customers in key markets. * HLR LookUp – A number validation service so you only connect with active leads and avoid wasting time on unreachable contacts. * Softphone – A free, user-friendly application for business calling that supports SIP accounts and remote teams from browser or desktop. Turning Engagement Into Results - Every interaction can become a business win with tools that improve how agents connect with leads and customers. * Live Monitoring - gives managers real-time visibility and control over activity. * Omnichannel Outreach - extends engagement beyond voice by enabling agents to reach customers and leads through SMS, WhatsApp, or Telegram Bot. * Tier 1 Connectivity - backs every call with Tier 1 quality, providing reliable global reach and consistently high-quality connections. * AI Call Analysis - turn calls into insights. Every call becomes a searchable transcript, with AI summaries that highlight tone and resolution. Turning Communication Into Measurable Outcomes - CommPeak solutions deliver tangible results. * Boosts Agent Productivity - through structured workflows and clear task ownership. * Reduces Operational Costs - with premium A–Z termination and optimized processes. * Supports Data-Driven Decisions - by providing performance insights that guide strategy. * Scales for Growth - with global coverage, multiple PoPs, and dedicated customer success managers. * Drives Lead Engagement and Sales - by improving targeting, timing, and personalization across channels. * Strengthens Customer Experience - with consistent, well-timed communication routed to the right agent. Reliability and Security at Every Level - CommPeak provides the infrastructure and security to keep communication connected and protected. * 55+ Tier 1 connections * 10 global PoPs * PSTN replacement in 45+ countries Security is prioritized with end-to-end encryption, masked contact details, and custom user permissions. Behind every service is in-house expertise, from proprietary solutions to dedicated onboarding and 24/7 live support.

Average Rating: 4.4/5.0

Total Reviews: 6

How Do G2 Users Rate CommPeak?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind CommPeak?

  • Seller: CommPeak
  • Year Founded: 2011
  • HQ Location: Wan Chai, HK
  • Twitter: @CommPeak
    25 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    112 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are CommPeak's Pros and Cons?

Pros
  • Easy Setup (1 reviews)
  • Setup Ease (1 reviews)
Cons
  • Expensive (1 reviews)
  • Poor Customer Support (1 reviews)
  • Unethical Sales (1 reviews)
  • Unethical Sales Practices (1 reviews)

What Are Recent G2 Reviews of CommPeak?

What Are G2 Users Discussing About CommPeak?

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Dialbird

Dialbird is an AI-powered business phone system for modern teams, built on VoIP. It helps growing businesses manage calls, messages, automation, and internal collaboration in one place. As businesses scale, the phone is often the first customer communication channel to break. Calls spread across personal mobiles. Messages sit in separate tools. Follow-ups depend on memory. Conversations are not always handled consistently. This can lead to slower responses, missed opportunities, poor customer experience, and lost revenue. Dialbird gives teams a more organised way to answer faster, stay aligned, automate communication, and manage follow-ups. Teams can get local virtual phone numbers, port existing numbers, and choose shared or private business numbers. Dialbird works across web, iOS, and Android, with activity kept in sync. Key capabilities include: • Customer communication: Manage business calls, SMS, RCS messaging, shared numbers, private numbers, and conversation history. • Call operations: Design call routing, IVR menus, greetings, auto-replies, and call flows around how your team operates. • Live call handling: Run conference calls, group calls, warm and cold transfers, and live call merges with teammates or AI voice agents. • Team collaboration: Use internal messaging, huddles, and team tagging to coordinate around customer conversations. • AI and integrations: Use AI voice agents to support call flows, capture caller details, create call summaries, assist with note-taking, and hand off to team members when needed. Connect Dialbird with your CRM and daily tools to sync contacts, show caller context, log conversations, and keep teams aligned. Used by 500+ small and mid-sized businesses, including sales and support teams, clinics, and service companies that need more structure than a lightweight phone app, without the cost or complexity of a legacy phone system.

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate Dialbird?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Dialbird?

  • Seller: Dialbird
  • Year Founded: 2026
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Dialbird?

Office24by7 Call Center

Office24by7 is a software company that provides a cloud-based CRM and call center communication platform designed to help organizations manage customer interactions and operational workflows from a single system. The platform integrates CRM, cloud telephony, IVR, marketing automation, and customer support tools to support structured, multichannel communication across voice, SMS, WhatsApp, email, and web channels. Office24by7 enables call center, sales, and service teams to handle inbound and outbound customer communication efficiently while maintaining complete visibility into customer data and interaction history. Its built-in telephony features include click-to-call, call recording, intelligent call routing, and IVR workflows, allowing teams to manage high call volumes and ensure consistent service quality without relying on separate telephony systems. The platform also supports no-code configuration, enabling organizations to customize workflows, modules, and reports according to their call handling processes and business requirements. Real-time dashboards and analytics provide operational insights into agent performance, call activity, and customer engagement trends. Office24by7 serves industries such as real estate, banking, healthcare, education, e-commerce, SaaS, logistics, manufacturing, and professional services. Available on desktop and mobile (iOS and Android), the solution supports both office-based and remote call center operations with centralized communication and customer management.

Average Rating: 4.5/5.0

Total Reviews: 3

How Do G2 Users Rate Office24by7 Call Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Office24by7 Call Center?

Who Uses This Product?

  • Company Size: 67% Large, 33% Medium

What Are Recent G2 Reviews of Office24by7 Call Center?

TCN

TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support.

Average Rating: 4.5/5.0

Total Reviews: 5

How Do G2 Users Rate TCN?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 7.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 7.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind TCN?

  • Seller: TCN
  • Year Founded: 1999
  • HQ Location: N/A
  • Twitter: @tcn
    2,402 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    390 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of TCN?

AloTech

Worlds 1st Google Powered Cloud Call Center Trusted by thousands of users. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate AloTech?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind AloTech?

  • Seller: AloTech
  • Year Founded: 2007
  • HQ Location: İstanbul, TR
  • Twitter: @ALO_mfg_master
    164 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    158 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of AloTech?

What Are G2 Users Discussing About AloTech?

DialLink

DialLink is a business phone system built specifically for SMBs and startups to solve the problem of scattered, hard-to-manage customer communication. It brings advanced call handling, AI voice agents, and business messaging into a single, centralized platform, so teams can manage inbound and outbound communication without relying on personal phones or disconnected tools. Instead of missed calls, lost messages, and unclear ownership, DialLink gives your team one place to see every interaction, know who responded, and keep conversations organized. This helps reduce missed opportunities, improve response times, and deliver a more consistent, professional customer experience. DialLink is designed to be easy to set up and manage, even for non-technical teams. You can get started quickly without IT support, configure call flows with simple settings, and adapt the system as your business grows. With an affordable total cost of ownership, DialLink gives you professional communication capabilities without the high costs and complexity of traditional business phone systems. With built-in AI voice agents, DialLink ensures calls are handled even during busy periods or outside business hours. AI voice agents can answer calls, capture key details, route inquiries, and summarize conversations, so your team stays responsive without adding complexity or without adding extra overhead to the team.

Average Rating: 4.9/5.0

Total Reviews: 4

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How Do G2 Users Rate DialLink?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind DialLink?

  • Seller: DialLink
  • Company Website:
  • Year Founded: 2024
  • HQ Location: Miami Beach, US
  • Twitter: @DialLinkCorp
    3 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About DialLink?

AI-generated summary from verified user reviews

Pros
  • Users commend the fast and efficient customer support of DialLink, enhancing their overall experience with the service.
  • Users find DialLink to be very user-friendly, with easy setup and efficient AI voice agents enhancing their experience.
  • Users value the ease of use of DialLink, praising its simple setup and efficiency in meeting business needs.
  • Users love the easy scheduling feature of DialLink, allowing immediate phone number use upon account setup.
  • Users appreciate the versatile features of DialLink, enabling seamless automation for inbound calls and effective communication.
Cons
  • Users face voicemail issues with DialLink, as Ubiquiti VoIP desk phones are currently unsupported.

What Are Recent G2 Reviews of DialLink?

IVR

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent. By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless. IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity. Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate IVR?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind IVR?

  • Seller: Acefone
  • Year Founded: 2019
  • HQ Location: Gurgaon, Haryana
  • Twitter: @acefoneuk
    212 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    234 employees on LinkedIn®
  • Phone: 1800-121-7777

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of IVR?

Samespace

Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Samespace?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Samespace?

  • Seller: Samespace
  • Year Founded: 2018
  • HQ Location: Palo Alto, US
  • Twitter: @samespace
    520 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    71 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Samespace?

AI-generated summary from verified user reviews

Pros
  • Users value the AI efficiency of Samespace, benefiting from real-time monitoring and enhanced task performance.
  • Users appreciate the real-time monitoring and analytics features of Samespace, enhancing task performance and efficiency.
  • Users value the effective communication features of Samespace, enhancing interactions and boosting overall efficiency.
  • Users value the seamless CRM integration of Samespace, enhancing their workflow management and efficiency.
  • Users value the customization options in Samespace, enhancing their workflow and optimizing task management effectively.
Cons
  • Users often experience connection issues with Samespace, causing frustration despite otherwise positive feedback.
  • Users experience limited AI capabilities, resulting in occasional headaches and connection issues impacting overall satisfaction.
  • Users experience integration issues that lead to frustrations and hinder seamless functionality in Samespace.
  • Users find the language limitations in Samespace cumbersome, leading to occasional frustrations with customization options.
  • Users find the limited customization options frustrating, leading to occasional headaches during use.

What Are Recent G2 Reviews of Samespace?

Auto Dialer Software

CallCenterhosting (by Acefone) Auto Dialer is a cloud-based sales calling software designed to help businesses automate outbound calling, connect agents with more prospects, and improve sales productivity. It automatically dials contact lists, reduces manual dialing, and connects agents with answered calls so teams can spend more time having meaningful conversations. With features such as automated dialing, call routing, CRM integrations, call recording, real-time analytics, and campaign management, Acefone helps sales and contact center teams streamline outbound campaigns from a single platform. Key benefits: Automate outbound calling and reduce manual dialing Increase agent productivity and call connect rates Manage multiple calling campaigns efficiently Integrate with CRM and business applications Record, monitor, and analyze calls Track campaign and agent performance in real time Scale outbound calling without complex infrastructure CallCenterhosting (by Acefone) Auto Dialer is suitable for sales teams, telemarketing, collections, customer service, and contact centers looking to simplify outbound calling and improve operational efficiency.Acefone Auto Dialer is a cloud-based sales calling software designed to help businesses automate outbound calling, connect agents with more prospects, and improve sales productivity. It automatically dials contact lists, reduces manual dialing, and connects agents with answered calls so teams can spend more time having meaningful conversations. With features such as automated dialing, call routing, CRM integrations, call recording, real-time analytics, and campaign management, Acefone helps sales and contact center teams streamline outbound campaigns from a single platform. Key benefits: Automate outbound calling and reduce manual dialing Increase agent productivity and call connect rates Manage multiple calling campaigns efficiently Integrate with CRM and business applications Record, monitor, and analyze calls Track campaign and agent performance in real time Scale outbound calling without complex infrastructure Acefone Auto Dialer is suitable for sales teams, telemarketing, collections, customer service, and contact centers looking to simplify outbound calling and improve operational efficiency.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Auto Dialer Software?

  • Call Routing: 6.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Auto Dialer Software?

  • Seller: CallCenterHosting
  • Year Founded: 2004
  • HQ Location: Lytchett Matravers, Poole, GB
  • Twitter: @acefoneuk
    468 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®
  • Ownership: Nishant Kadian

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Auto Dialer Software?

CloudXentral

All-in-one business phone and collaboration suite for teams. Built with chats for individuals and groups, document sharing, text messaging, video and audio conferencing, voicemail transcription, automatic attendant of incoming calls, and much more. Our infrastructure is hosted in Miami Florida, by one of the world’s most secure and reliable data centers, which is equipped with Power Outage Protection 24/7, 3X Carrier Redundancy, Multiserver Failover, 99.9% availability, and category 5 hurricane protection. With more than 10 years of experience, our best attribute is FAST and reliable customer support.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind CloudXentral?

What Are Recent G2 Reviews of CloudXentral?

DCDial

Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate DCDial?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind DCDial?

  • Seller: DCDial
  • Year Founded: 2026
  • HQ Location: Atlanta, US
  • Twitter: @dcdialapp
    3,526 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of DCDial?

What Are G2 Users Discussing About DCDial?

Infortel Select

ISI helps enterprises turn raw unified communications call data into more accessible, usable, and valuable information. Infortel Select has been chosen by thousands of Cisco, WebEx Calling, Microsoft Teams, and Avaya customers to support their daily enterprise CDR reporting and data analytics needs. ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Infortel Select?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Infortel Select?

What Are G2 Users Discussing About Infortel Select?

Klearcom Platform

Klearcom is an independent voice testing and assurance platform for multinational contact centers. It gives enterprise teams evidence that their voice channel works in more than 100+ countries and 340+ carriers, and shows exactly where it breaks when something goes wrong. Testing runs in country over live carrier networks, following the full call path from customer to agent in a single test. Machine learning, automatic speech recognition and audio fingerprinting measure audio quality at every stage and isolate each fault to its country, carrier or journey step. Every test is recorded, which gives compliance leaders a record an auditor will accept and gives teams leverage over their carriers. Klearcom also tests speech intent in more than 40 languages, so AI agents and speech bots understand callers under real conditions. When a caller says a drug name on a Pfizer IVR in Japanese, Klearcom confirms the bot routes the call correctly. Klearcom needs zero installation and zero integration. Customers provide the number and Klearcom handles the rest, with results that hold up through a platform migration.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Klearcom Platform?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 5.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 5.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 5.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Klearcom Platform?

  • Seller: Klearcom
  • Year Founded: 2016
  • HQ Location: New York, US
  • Twitter: @KlearcomTech
    34 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    59 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Klearcom Platform?

Inia Debnath
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Researched and written by Inia Debnath
Updated October 3, 2024