G2

Lasha T.

Manager

Mid-Market (51-1000 emp.)

1/4/2022

"User-friendly. Easy to understand. Short training times"

5/5

What do you like best about CommPeak?

I like how easy it is to use. I only needed one training session before I felt like I had a good handle on things. The dashboard is pretty straightforward, and I can easily find everything I need, like current call status, queues, and account balance. My agents also understood the system fairly quickly, and it’s helpful that they have their own dashboard that they can monitor their personal performance on.

The PBX also integrated with my Zoho CRM with no issues. My agents use click-2-call all the time without any problems. Review collected by and hosted on G2.com.

What do you dislike about CommPeak?

Nothing. This is the easiest PBX system I’ve ever used for my business and it makes operations run really well. Review collected by and hosted on G2.com.

What problems is CommPeak solving and how is that benefiting you?

I’ve used a couple of other cloud PBXes from other vendors, but they all were confusing. I wasted too much time trying to figure out how to access certain features and how to evaluate my business performance. I also was spending way too much effort and resources training my agents how to use these over-complicated systems. So in addition to just making all of these processes (calling, CRM integration, performance tracking, training) much more simple, it also reduced my operational costs. Review collected by and hosted on G2.com.