Clootrack
Clootrack is an AI Super Agent that turns Voice of the Customer data into measurable business outcomes. It enables CX, product, consumer insights, marketing, and strategy teams to move from fragmented customer signals to clear, evidence-backed decisions. As survey response rates decline and feedback spreads across channels, Clootrack unifies first-party and third-party customer data into a single system. The platform analyzes 100% of customer interactions, including reviews, surveys, contact-center conversations, chat, and digital feedback, without relying on surveys alone. This delivers a complete and unbiased view of customer experience across journeys. Clootrack’s patented unsupervised thematic analysis surfaces hidden themes and experience drivers at scale without manual tagging. Goal-specific AI agents align insights directly to business KPIs to operationalize insights across outcomes such as NPS, churn, returns, product innovation speed, research efficiency, and contact-center performance. A reasoning layer explains what changed, why it changed, and where teams should act, with evidence. AI Decision Digest summarizes what matters, why it happened, and what to do next, with full traceability to source data. Organizations using Clootrack have reported: - 14–18% improvement in NPS - 9–18% reduction in e-commerce returns - Up to 35% reduction in churn - 3× faster product insights - 14× faster research execution - 10–15% reduction in contact-center AHT Clootrack delivers 98%+ analysis accuracy, supports 55+ languages, integrates with 1,000+ enterprise data sources, and is trusted by 150+ global enterprises across retail, SaaS, banking, healthcare, consulting, and private equity. The platform has processed 100+ billion customer feedback tokens using OpenAI infrastructure for real-world Voice of the Customer workloads.
Average Rating: 4.6/5.0
Total Reviews: 38
How Do G2 Users Rate Clootrack?
- Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.3/10)
- Tracking: 7.8/10 (Category avg: 8.7/10)
- Comparison: 7.8/10 (Category avg: 8.7/10)
- Brand Health: 7.2/10 (Category avg: 8.6/10)
Who Is the Company Behind Clootrack?
- Seller: Clootrack
- Year Founded: 2017
- HQ Location: Claymont, Delaware
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Twitter: @clootrack
1,362 Twitter followers -
LinkedIn® Page: www.linkedin.com
77 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Automotive, Management Consulting
- Company Size: 50% Large, 30% Small
What Do G2 Reviewers Say About Clootrack?
AI-generated summary from verified user reviews
Pros
- Users benefit from Clootrack's advanced analytics, enabling insightful, objective, and efficient understanding of customer sentiment and trends.
- Users value the flexibility and comprehensive analytics of Clootrack for enhanced data insights and customer sentiment analysis.
- Users commend Clootrack for its efficiency, noting its effective decision-making support and quality insights.
- Users find the supportive team at Clootrack eager to assist and provide valuable insights effectively.
- Users commend the flexible insights analysis of Clootrack, enabling comprehensive data synthesis and enhanced decision-making.
Cons
- Users find dashboard readability issues due to excessive detail, complicating use especially under tight deadlines.
- Users experience delay issues in processing and dashboard updates, risking missed opportunities for timely interventions.
- Users note that some visualization dashboards lack clarity, suggesting room for improvement in customization and data export.
- Users note the need for better AI accuracy in insights and analysis to enhance their experience with Clootrack.
- Users note AI limitations in Clootrack, suggesting improvements in insight generation and data export capabilities.
What Are Recent G2 Reviews of Clootrack?
"Vital insight on customer behaviour and preferences useful for any brand or category"
Rating: 4.5/5.0 stars
— Verified User in Consulting
"Great software and a great team"
Rating: 4.5/5.0 stars
— Verified User in Hospital & Health Care

