# Best AI Agents - Page 2 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* The best AI agents software in 2026 is Salesforce Agentforce, rated 4.3 out of 5 on G2 based on 1,100+ verified reviews. For voice-based automation, Retell AI leads with the highest user rating at 4.8 stars across 2,300+ reviews. Microsoft Copilot offers a strong alternative for teams already invested in the Microsoft 365 ecosystem. 1. Salesforce Agentforce — 4.3/5 (1,100+ reviews): Salesforce-native autonomous CRM workflow agents 2. Microsoft Copilot — 4.4/5 (300+ reviews): M365-native workflow automation and summarization agents 3. Retell AI — 4.8/5 (2,600+ reviews): Inbound and outbound voice agent deployment 4. Jotform AI Agents — 4.5/5 (700+ reviews): No-code conversational agent deployment across channels 5. VEED — 4.6/5 (2,100+ reviews): AI-assisted video editing with auto-captioning *Updated June 2026. Based on 2026 G2 verified review data across 5 products.* ## Top AI Agents at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) | 4.3/5.0 (1,163 reviews) | Salesforce-native autonomous CRM workflow agents | "[Autonomous AI Agents That Streamline Workflows Across the Salesforce Ecosystem](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909)" | | 2 | [Rippling](https://www.g2.com/products/rippling/reviews) | 4.8/5.0 (11,578 reviews) | — | "[All-in-One HR Platform That Streamlines Payroll, Time Tracking, and Access Management](https://www.g2.com/survey_responses/rippling-review-13091087)" | | 3 | [Insider One](https://www.g2.com/products/insider-one/reviews) | 4.8/5.0 (1,396 reviews) | — | "[Insider One unifies data and channels with a truly fluid Journey Orchestration](https://www.g2.com/survey_responses/insider-one-review-13037392)" | | 4 | [Retell AI](https://www.g2.com/products/retell-ai/reviews) | 4.8/5.0 (2,614 reviews) | Inbound and outbound voice agent deployment | "[Property Management Made Easy!](https://www.g2.com/survey_responses/retell-ai-review-13024552)" | | 5 | [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) | 4.4/5.0 (299 reviews) | M365-native workflow automation and summarization agents | "[Microsoft Copilot Saves Time with Fast Summaries, Drafting, and Research Help](https://www.g2.com/survey_responses/microsoft-copilot-review-12996818)" | | 6 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (641 reviews) | No-code conversational agent deployment across channels | "[Interactive, Smart AI Agents That Seamlessly Integrate with Jotform Apps](https://www.g2.com/survey_responses/jotform-ai-agents-review-13063306)" | | 7 | [VEED](https://www.g2.com/products/veed/reviews) | 4.6/5.0 (2,146 reviews) | AI-assisted video editing with auto-captioning | "[VEED Makes Short Video Editing Fast with Easy Trimming, Text, and Auto Captions](https://www.g2.com/survey_responses/veed-review-13139966)" | | 8 | [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) | 4.4/5.0 (14,214 reviews) | AI-assisted multi-channel lead nurturing automation | "[All-in-One Hubspot with Seamless Integrations and Invaluable CSM Support](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858)" | | 9 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,724 reviews) | Knowledge-base-grounded tier-1 support deflection | "[End: Efficient technical support and an easy-to-use platform](https://www.g2.com/survey_responses/fin-review-13135986)" | | 10 | [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) | 4.3/5.0 (436 reviews) | ServiceNow-native agentic ITSM workflow automation | "[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)" | ## G2 Grid® for AI Agents ![G2 Grid® for AI Agents plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=53090&focus%5B%5D=43119&focus%5B%5D=1371397&focus%5B%5D=1594735&focus%5B%5D=1437428&focus%5B%5D=159846&focus%5B%5D=364) Highlighted products: Salesforce Agentforce, Rippling, Insider One, Retell AI, Microsoft Copilot, Jotform AI Agents, VEED, and HubSpot Marketing Hub. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=rippling&focus%5B%5D=insider-one&focus%5B%5D=retell-ai&focus%5B%5D=microsoft-microsoft-copilot&focus%5B%5D=jotform-ai-agents&focus%5B%5D=veed&focus%5B%5D=hubspot-marketing-hub) ## How Many AI Agents Products Does G2 Track? **Total Products under this Category:** 2,367 ### Category Stats (Jul 2026) - **Average Rating**: 4.63/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Stripe (+5.81%) - Among all products in this category, Stripe recorded the largest rating increase compared to last month *Last updated: July 22, 2026* ## How Does G2 Rank AI Agents Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 277,900+ Authentic Reviews - 2,367+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### SAS Viya SAS Viya is a cloud-native data and AI platform that enables teams to build, deploy and scale explainable AI that drives trusted, confident decisions. It unites the entire data and AI life cycle and empowers teams to innovate quickly while balancing speed, automation and governance by design. Viya unifies data management, advanced analytics and decisioning in a single platform, so organizations can move from experimentation to production with confidence, delivering measurable business impact that is secure, explainable and scalable across any environment. Key capabilities required to deliver trusted decisions include: • End-to-end clarity across the data and AI life cycle, with built-in lineage, auditability and continuous monitoring to support defensible decisions. • Governance by design, enabling consistent oversight across data, models and decisions to reduce risk and accelerate adoption. • Explainable AI at scale, so insights and outcomes can be understood, validated and trusted by business and regulators alike. • Operationalized analytics, ensuring value continues beyond deployment through monitoring, retraining and life cycle management. • Flexible, cloud-native deployment, allowing organizations to start anywhere and scale everywhere while maintaining control. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010752&secure%5Bchosen_at%5D=2026-07-22T23%3A23%3A46Z&secure%5Bdisplayable_resource_id%5D=1010752&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010752&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1327283&secure%5Bresource_id%5D=1010752&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-agents&secure%5Btoken%5D=afbf36c9614e4de869f4b46c8d27f1d55cde9c093ebd7b37ed8ec6eb9f305582&secure%5Burl%5D=https%3A%2F%2Fwww.sas.com%2Fgms%2Fredirect.jsp%3Fdetail%3DPLN73455_275629423&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated AI Agents Products in 2026? ### 1. [Klaviyo](https://www.g2.com/products/klaviyo/reviews) Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,311 **Who Is the Company Behind Klaviyo?** - **Seller:** [Klaviyo](https://www.g2.com/sellers/klaviyo) - **Company Website:** https://www.klaviyo.com/ - **Year Founded:** 2012 - **HQ Location:** Boston, Massachusetts - **Twitter:** @klaviyo (22,042 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2908815/ (2,983 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 81% Small-Business, 16% Mid-Market #### What Are Klaviyo's Pros and Cons? **Pros:** - Ease of Use (160 reviews) - Email Marketing (123 reviews) - Automation (92 reviews) - Integrations (89 reviews) - Easy Integration (81 reviews) **Cons:** - Expensive (73 reviews) - Learning Curve (63 reviews) - Missing Features (57 reviews) - Limited Features (40 reviews) - Poor Customer Support (40 reviews) ### What Do G2 Reviewers Say About Klaviyo? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Klaviyo, finding it intuitive for managing campaigns and training others. - Users love the **powerful automation** of Klaviyo, enabling easy, effective, and tailored email marketing campaigns. - Users value the **powerful automation** of Klaviyo, enabling tailored campaigns that enhance engagement and boost revenue. - Users love the **scheduling and seamless integrations** of Klaviyo, enhancing campaign management across various platforms. - Users love the **easy integration** of Klaviyo, enhancing personalized campaigns and connecting effectively with customers. **Cons:** - Users find Klaviyo to be **expensive** with limited support, which can be overwhelming for beginners. - Users find the **learning curve steep** in Klaviyo, especially newcomers who struggle with its non-intuitive features. - Users express concerns about **missing features** in Klaviyo, including limited channel options and slow customer support. - Users find the **limited features** of Klaviyo hinder their experience, lacking depth and versatility for brand management. - Users experience **poor customer support** , with limited access and slow response times, especially on the free plan. #### What Are Recent G2 Reviews of Klaviyo? **"[Klaviyo Makes Email Automation Simple, Powerful, and Reliable](https://www.g2.com/survey_responses/klaviyo-review-12738916)"** **Rating:** 4.5/5.0 stars *— Tejas K.* [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12738916) --- **"[Easy-to-Use Platform for Email Marketing Automation](https://www.g2.com/survey_responses/klaviyo-review-12959044)"** **Rating:** 4.0/5.0 stars *— Mohd danish K.* [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12959044) --- #### What Are G2 Users Discussing About Klaviyo? - [What is Klaviyo used for?](https://www.g2.com/discussions/what-is-klaviyo-used-for) - 2 comments - [What is UTM tracking Klaviyo?](https://www.g2.com/discussions/what-is-utm-tracking-klaviyo) - 3 comments - [How do you integrate Klaviyo?](https://www.g2.com/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote - [Does Klaviyo integrate with Shopify?](https://www.g2.com/discussions/does-klaviyo-integrate-with-shopify) - 2 comments - [Is Klaviyo a CRM?](https://www.g2.com/discussions/is-klaviyo-a-crm) ### 2. [Attentive](https://www.g2.com/products/attentive/reviews) Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, and Dickey’s Barbeque Pit, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. To learn more about Attentive or to request a demo, visit www.attentive.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,469 **Who Is the Company Behind Attentive?** - **Seller:** [Attentive](https://www.g2.com/sellers/attentive) - **Company Website:** https://attentive.com - **Year Founded:** 2016 - **HQ Location:** New York, New York, United States - **Twitter:** @attentivehq (9,682 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27249903/ (1,508 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Director - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 56% Small-Business, 33% Mid-Market #### What Are Attentive's Pros and Cons? **Pros:** - Ease of Use (479 reviews) - Customer Support (409 reviews) - Helpful (358 reviews) - User-Friendly (199 reviews) - Easy Setup (184 reviews) **Cons:** - Expensive (116 reviews) - Reporting Issues (115 reviews) - Missing Features (111 reviews) - Limited Features (90 reviews) - Integration Issues (83 reviews) ### What Do G2 Reviewers Say About Attentive? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Attentive, enabling quick setup and easy navigation for effective communication. - Users rave about the **outstanding customer support** from Attentive, highlighting their helpful and knowledgeable agents. - Users find Attentive **incredibly helpful** , enhancing customer engagement with personalized communication and seamless platform management. - Users love the **user-friendly interface** of Attentive, which ensures easy navigation and great customer support. - Users value the **easy setup** of Attentive, appreciating the straightforward process and hands-on support from the team. **Cons:** - Users find the **pricing steep** , especially for smaller brands, impacting overall affordability and budget management. - Users find the **reporting issues** cumbersome, noting complexity and slow performance in segment creation and data retrieval. - Users find the **missing features** in Attentive, such as integration and drag-and-drop tools, a significant limitation. - Users find the **limited features** of Attentive hinder potential integrations and advanced segmentation capabilities. - Users find **integration issues** with Attentive, noting difficulties in setup and lack of intuitive connections with platforms. #### What Are Recent G2 Reviews of Attentive? **"[Exceptional Lead Generation and Intuitive Design](https://www.g2.com/survey_responses/attentive-review-11817313)"** **Rating:** 5.0/5.0 stars *— Daniel M.* [Read full review](https://www.g2.com/survey_responses/attentive-review-11817313) --- **"[Sugarloaf Mountain –– Your Maine Attentive Review ✔️](https://www.g2.com/survey_responses/attentive-review-13130314)"** **Rating:** 5.0/5.0 stars *— Jess J.* [Read full review](https://www.g2.com/survey_responses/attentive-review-13130314) --- ### 3. [Close](https://www.g2.com/products/close/reviews) Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,031 **Who Is the Company Behind Close?** - **Seller:** [Close](https://www.g2.com/sellers/close) - **Company Website:** https://close.com - **Year Founded:** 2013 - **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close (6,592 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2597204/ (213 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 76% Small-Business, 20% Mid-Market #### What Are Close's Pros and Cons? **Pros:** - Ease of Use (819 reviews) - Helpful (441 reviews) - Features (394 reviews) - Simple (387 reviews) - Intuitive (358 reviews) **Cons:** - Missing Features (244 reviews) - Call Issues (181 reviews) - Limited Features (130 reviews) - Limited Customization (95 reviews) - Learning Curve (92 reviews) ### What Do G2 Reviewers Say About Close? *AI-generated summary from verified user reviews* **Pros:** - Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. - Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. - Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. - Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. - Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. **Cons:** - Users find that **missing features** on the mobile app limit functionality compared to the desktop version. - Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. - Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. - Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. - Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. #### What Are Recent G2 Reviews of Close? **"[Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement](https://www.g2.com/survey_responses/close-review-9339114)"** **Rating:** 4.5/5.0 stars *— Gaël L.* [Read full review](https://www.g2.com/survey_responses/close-review-9339114) --- **"[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)"** **Rating:** 5.0/5.0 stars *— Tristan W.* [Read full review](https://www.g2.com/survey_responses/close-review-9087574) --- #### What Are G2 Users Discussing About Close? - [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment ### 4. [Zapier](https://www.g2.com/products/zapier/reviews) Zapier is the #1 workflow automation platform for businesses that want to grow faster by maximizing the efficiency of their teams, tools, and processes without relying on development teams. With our new visual editor, free Filter and Formatter tasks for more control, and reduced task-based pricing, you're going love automating with Zapier. It's free to sign up — no credit card required — and creating your first workflow, what we call a "Zap," is just a few clicks away. Since 2011, over 2 million business have turned to Zapier for their automation needs, including: lead management, sales pipeline, marketing campaigns, customer support, data management, project management, and tickets and incidents. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,062 **Who Is the Company Behind Zapier?** - **Seller:** [Zapier](https://www.g2.com/sellers/zapier) - **Company Website:** https://zapier.com - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @zapier (95,859 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zapier (1,473 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 70% Small-Business, 24% Mid-Market #### What Are Zapier's Pros and Cons? **Pros:** - Ease of Use (437 reviews) - Automation (401 reviews) - Integrations (337 reviews) - Easy Integrations (294 reviews) - Integration Capabilities (261 reviews) **Cons:** - Expensive (183 reviews) - Pricing Issues (142 reviews) - Complexity (141 reviews) - Learning Curve (85 reviews) - Limited Features (77 reviews) ### What Do G2 Reviewers Say About Zapier? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Zapier, effortlessly automating tasks with seamless integrations and a user-friendly interface. - Users appreciate the **seamless automation** offered by Zapier, effortlessly connecting tools and saving significant time on tasks. - Users love the **wide range of integrations** in Zapier, enhancing automation and improving productivity across various tools. - Users value the **easy integrations** of Zapier, enabling seamless automation across essential platforms like Google Workspace. - Users value the **wide range of integrations** in Zapier, enhancing task automation across various platforms effortlessly. **Cons:** - Users find Zapier to be **expensive** for the features it offers, especially when scaling usage over time. - Users find that Zapier has **pricing issues** as costs surge with advanced workflows, limiting access to essential features. - Users find the **setup complexity** of Zapier challenging, especially in error diagnosis and testing limitations. - Users experience a **steep learning curve** , particularly those without a coding background, making efficient usage challenging. - Users find Zapier's **limited features** in the free plan restrictive for growing workflows and advanced automations. #### What Are Recent G2 Reviews of Zapier? **"[Zapier has changed a lot recently!](https://www.g2.com/survey_responses/zapier-review-12997643)"** **Rating:** 4.5/5.0 stars *— Yauhen D.* [Read full review](https://www.g2.com/survey_responses/zapier-review-12997643) --- **"[Easy to Use with a Huge Range of Integrations](https://www.g2.com/survey_responses/zapier-review-12938138)"** **Rating:** 4.0/5.0 stars *— Richard D.* [Read full review](https://www.g2.com/survey_responses/zapier-review-12938138) --- #### What Are G2 Users Discussing About Zapier? - [What is Zapier used for?](https://www.g2.com/discussions/what-is-zapier-used-for) - 3 comments - [Is Zapier an app?](https://www.g2.com/discussions/is-zapier-an-app) - 4 comments - [What does Zapier cost?](https://www.g2.com/discussions/what-does-zapier-cost) - 2 comments - [How good is Zapier?](https://www.g2.com/discussions/how-good-is-zapier) - 2 comments - [What can Zapier do?](https://www.g2.com/discussions/what-can-zapier-do) - 2 comments, 2 upvotes ### 5. [Glia](https://www.g2.com/products/glia/reviews) Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 86 **Who Is the Company Behind Glia?** - **Seller:** [Glia](https://www.g2.com/sellers/glia) - **Company Website:** https://www.glia.com/ - **Year Founded:** 2012 - **HQ Location:** New York, New York - **Twitter:** @GliaInc (1,471 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2687116/ (468 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking, Financial Services - **Company Size:** 67% Mid-Market, 17% Small-Business #### What Are Glia's Pros and Cons? **Pros:** - Customer Support (39 reviews) - Helpful (38 reviews) - Ease of Use (37 reviews) - Efficiency (23 reviews) - Features (23 reviews) **Cons:** - Missing Features (13 reviews) - Integration Issues (8 reviews) - Limited Features (7 reviews) - Poor Customer Support (7 reviews) - Reporting Issues (7 reviews) ### What Do G2 Reviewers Say About Glia? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive customer support** from Glia, enhancing their experience and smooth operations. - Users value the **exceptional customer support** of Glia, making implementation and usage seamless and efficient. - Users praise the **ease of use** of Glia, enabling seamless implementation and effective customer support for enhanced experiences. - Users value Glia's **efficiency** in streamlining service processes, allowing for quicker resolutions and improved member satisfaction. - Users rave about Glia's **exceptional support and feature richness** , enhancing the overall member experience seamlessly. **Cons:** - Users express a desire for **missing features** like better insights and detailed reporting in Glia's virtual assistant. - Users face **integration issues** with Glia, struggling to incorporate it smoothly with existing systems and software. - Users express frustration over the **limited feature of media type selection** that complicates using Glia effectively. - Users experience **poor customer support** , often facing generic responses that don't adequately address their inquiries or issues. - Users feel that **reporting could be improved** with better scheduling and data integrity to enhance functionality. #### What Are Recent G2 Reviews of Glia? **"[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)"** **Rating:** 5.0/5.0 stars *— Silvio E.* [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) --- **"[Seamless Setup, Enhances Workflow Significantly](https://www.g2.com/survey_responses/glia-review-11814799)"** **Rating:** 5.0/5.0 stars *— Kimberly B.* [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) --- #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### 6. [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all. **Average Rating:** 4.3/5.0 **Total Reviews:** 2,162 **Who Is the Company Behind UKG Pro?** - **Seller:** [UKG](https://www.g2.com/sellers/ukg) - **Company Website:** https://www.ukg.com/ - **Year Founded:** 1977 - **HQ Location:** Weston, FL - **Twitter:** @UKGInc (42,629 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/67539665 (16,399 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Payroll Manager, HR Generalist - **Top Industries:** Hospital & Health Care, Oil & Energy - **Company Size:** 48% Mid-Market, 46% Enterprise #### What Are UKG Pro's Pros and Cons? **Pros:** - Ease of Use (171 reviews) - Helpful (90 reviews) - Customer Support (65 reviews) - Features (65 reviews) - User Interface (64 reviews) **Cons:** - Not User-Friendly (50 reviews) - Learning Curve (45 reviews) - Poor Customer Support (39 reviews) - Limited Features (36 reviews) - Not Intuitive (36 reviews) ### What Do G2 Reviewers Say About UKG Pro? *AI-generated summary from verified user reviews* **Pros:** - Users find UKG Pro to be **user-friendly** , appreciating its ease of navigation and helpful self-service features. - Users commend UKG Pro for its **ease of navigation** and reliable support, enhancing efficiency and confidence in HR tasks. - Users value the **responsive customer support** of UKG Pro, ensuring assistance is always available when needed. - Users appreciate the **user-friendly platform** of UKG Pro, noting its effective tracking and comprehensive features. - Users value the **user-friendly interface** of UKG Pro, appreciating its organization and accessible features for staff. **Cons:** - Users find UKG Pro's interface **not user-friendly** , citing difficulties in navigation and an outdated design. - Users note that the **learning curve** can be steep, impacting efficiency and initial usability of UKG Pro. - Users report **poor customer support** with inconsistent service, making it hard to find timely assistance when needed. - Users express the need for **limited features** , such as custom profile picture changes and improved workflow functionality. - Users find UKG Pro's **non-intuitive design** frustrating, particularly during updates, affecting overall system navigation and usability. #### What Are Recent G2 Reviews of UKG Pro? **"[UKG Pro Makes Timesheets, Goals, and Employee Info Easy to Manage](https://www.g2.com/survey_responses/ukg-pro-review-12718570)"** **Rating:** 5.0/5.0 stars *— mani s.* [Read full review](https://www.g2.com/survey_responses/ukg-pro-review-12718570) --- **"[Unmatched Customization and Support from UKG](https://www.g2.com/survey_responses/ukg-pro-review-12926322)"** **Rating:** 5.0/5.0 stars *— Carlos t.* [Read full review](https://www.g2.com/survey_responses/ukg-pro-review-12926322) --- ### 7. [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,038 **Who Is the Company Behind Birdeye?** - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** https://www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye_ (5,232 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,442 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 47% Small-Business, 34% Mid-Market #### What Are Birdeye's Pros and Cons? **Pros:** - Ease of Use (1019 reviews) - Helpful (1009 reviews) - Review Management (851 reviews) - Customer Support (720 reviews) - Features (589 reviews) **Cons:** - Missing Features (232 reviews) - Improvement Needed (158 reviews) - Review Management (158 reviews) - Learning Curve (139 reviews) - Limited Features (138 reviews) ### What Do G2 Reviewers Say About Birdeye? *AI-generated summary from verified user reviews* **Pros:** - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. **Cons:** - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. #### What Are Recent G2 Reviews of Birdeye? **"[Simplified customer engagement products](https://www.g2.com/survey_responses/birdeye-review-10501821)"** **Rating:** 5.0/5.0 stars *— Jaime C.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-10501821) --- **"[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)"** **Rating:** 5.0/5.0 stars *— Taylor P.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-10224463) --- #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### 8. [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy and manage powerful AI assistants and agents, enabling seamless collaboration between them, to create one unified user experience. It can easily integrate with your existing business systems by connecting to multiple proprietary and third-party AI models or automation tools from 100+ enterprise apps. This allows the solution to adapt to your business needs instead of forcing you to adapt to generative AI. It is built on top of watsonx, which is a generative AI solution that allows the user to access multiple foundation models while emphasizing on enterprise-grade security, governance, and compliance. The outcome? Less manual work. Faster decisions. Increased AI productivity. A more efficient business— at scale. IBM watsonx Orchestrate offers the following: - Multi-agent orchestration - Easily deploy, manage, and govern a heterogenous network of AI assistants and agents, across their lifecycle. Enable smooth collaboration amongst multiple AI assistants and agents, whether they are built in-house or from third-party vendors, for a unified user experience. Work across hybrid cloud environments while integrating with complex tech stacks, wherever they reside. Empower employees with self-service access to AI assistants and agents so that they can focus more on what matters most to them. - Low-code agent builder and pre-built agents – Quickly build and deploy custom-built or pre-built AI agents using a range of low-code to pro-code tools, designed for everyday business users as well as professional developers. Easily leverage a software development kit (SDK) that includes tools, documentation, and code samples for faster turnaround times. Accelerate your agentic automation journey with pre-built agents built for specific business domains like human resources, sales, procurement, customer service and more. - Complex business workflow and process automation optimization - Streamline essential processes and reduce manual workflows to get faster ROIs by integrating with current systems or multiple third-party models. Simplify access to several tools and leverage ready-made integrations with 100+ leading enterprise apps including those from Microsoft, Salesforce, SAP, ServiceNow, Workday and more. Key Highlights: 1. Several tools and ready-to-use integrations designed for connecting with 100+ leading enterprise apps, for faster time to value. 2. A set of pre-built agents for specific business domains (like human resources, procurement, sales and more), as well as custom agent building capabilities including a range of low-code to pro-code authoring tools, for adapting to enterprise specific needs. 3. Multi-agent orchestration to enable hassle-free collaboration between several AI assistants, agents, and applications for a unified user experience. **Average Rating:** 4.4/5.0 **Total Reviews:** 368 **Who Is the Company Behind IBM watsonx Orchestrate?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Enterprise, 38% Small-Business #### What Are IBM watsonx Orchestrate's Pros and Cons? **Pros:** - Ease of Use (66 reviews) - Easy Integrations (33 reviews) - AI Integration (29 reviews) - Automation (29 reviews) - Efficiency (24 reviews) **Cons:** - Learning Curve (25 reviews) - Complexity (19 reviews) - Integration Issues (13 reviews) - Expensive (12 reviews) - Missing Features (12 reviews) ### What Do G2 Reviewers Say About IBM watsonx Orchestrate? *AI-generated summary from verified user reviews* **Pros:** - Users find **ease of use** in IBM watsonx Orchestrate, creating bots and deploying projects effortlessly without coding. - Users value the **easy integrations** of IBM watsonx Orchestrate, which enhance productivity by streamlining connections between tools. - Users appreciate the **seamless AI integration** of IBM watsonx Orchestrate, enhancing automation and tool compatibility effortlessly. - Users appreciate the **easy automation** capabilities of IBM watsonx Orchestrate, enabling efficient task management with minimal coding. - Users value the **efficiency** of IBM watsonx Orchestrate, appreciating its fast and accurate responses for streamlined support. **Cons:** - Users find the **high learning curve** challenging, with insufficient educational resources for effective platform mastery. - Users find the **steep learning curve** challenging, especially when integrating with complex enterprise systems. - Users face **integration issues** that hinder smooth operation and require additional workflows for effective use of the platform. - Users find IBM watsonx Orchestrate to be **expensive** , making it less accessible for smaller firms and outside integrations. - Users find the **missing features** in IBM watsonx Orchestrate, such as limited integrations and cumbersome node management, frustrating. #### What Are Recent G2 Reviews of IBM watsonx Orchestrate? **"[good product, steep learning curve but worth it](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12594759)"** **Rating:** 4.5/5.0 stars *— Harsh C.* [Read full review](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12594759) --- **"[Intuitive AI Skills and Seamless Integrations That Streamline Marketing Workflows](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12592830)"** **Rating:** 4.5/5.0 stars *— bhagyashri d.* [Read full review](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12592830) --- #### What Are G2 Users Discussing About IBM watsonx Orchestrate? - [What is IBM Watson Assistant used for?](https://www.g2.com/discussions/what-is-ibm-watson-assistant-used-for) - 1 comment - [Is IBM Watson assistant free?](https://www.g2.com/discussions/is-ibm-watson-assistant-free) - 2 comments - [What are three applications of IBM Watson?](https://www.g2.com/discussions/ibm-watson-assistant-what-are-three-applications-of-ibm-watson) - 1 comment - [What is IBM Watson assistant?](https://www.g2.com/discussions/what-is-ibm-watson-assistant) - 1 comment ### 9. [Aircall](https://www.g2.com/products/aircall/reviews) Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,593 **Who Is the Company Behind Aircall?** - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** https://www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall (4,964 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5013970/ (849 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small-Business, 40% Mid-Market #### What Are Aircall's Pros and Cons? **Pros:** - Ease of Use (228 reviews) - Easy Integration (91 reviews) - Reliability (90 reviews) - Intuitive (89 reviews) - Call Recording (88 reviews) **Cons:** - Connection Issues (62 reviews) - Call Issues (49 reviews) - Dialer Issues (44 reviews) - Missing Features (37 reviews) - Slow Loading (37 reviews) ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues. - Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency. - Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications. - Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations. - Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency. **Cons:** - Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts. - Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication. - Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience. - Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience. - Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance. #### What Are Recent G2 Reviews of Aircall? **"[Efficiency and Speed in Telemarketing with Aircall](https://www.g2.com/survey_responses/aircall-review-13123038)"** **Rating:** 5.0/5.0 stars *— Marie R.* [Read full review](https://www.g2.com/survey_responses/aircall-review-13123038) --- **"[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)"** **Rating:** 5.0/5.0 stars *— mark.reed@abaxhealth.com R.* [Read full review](https://www.g2.com/survey_responses/aircall-review-13051826) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### 10. [Notion](https://www.g2.com/products/notion/reviews) Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, capture notes and company knowledge, and collaborate as a team. Millions love Notion because it increases productivity, reduces tools & costs, and empowers everyone to do their best work. Unlike fragmented, rigid software, Notion connects work into one tool that’s customizable and people love to use. Now you have beautiful tools to build your life’s work. **Average Rating:** 4.6/5.0 **Total Reviews:** 11,122 **Who Is the Company Behind Notion?** - **Seller:** [Notion](https://www.g2.com/sellers/notion-7effc4fe-47b3-4888-8ef0-ce4addda94db) - **Company Website:** https://www.notion.com/ - **Year Founded:** 2016 - **HQ Location:** San Francisco, California - **Twitter:** @NotionHQ (518,653 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/notionhq/ (5,802 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Student - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 25% Mid-Market #### What Are Notion's Pros and Cons? **Pros:** - Ease of Use (4751 reviews) - Features (2739 reviews) - AI Features (2436 reviews) - Useful (2353 reviews) - Organization (2247 reviews) **Cons:** - Learning Curve (1895 reviews) - Limited Features (1027 reviews) - Learning Difficulty (941 reviews) - Missing Features (934 reviews) - Usage Limitations (851 reviews) ### What Do G2 Reviewers Say About Notion? *AI-generated summary from verified user reviews* **Pros:** - Users find Notion's **ease of use** enhances collaboration and organization, making workflows more intuitive and efficient. - Users appreciate the **versatile features** of Notion, enhancing organization and productivity across various projects and documentation. - Users appreciate the **AI integration** in Notion, enhancing organization and automating repetitive tasks effectively. - Users find Notion **intuitive and easy to use** , significantly improving organization and enhancing overall productivity for their businesses. - Users value the **organizational capabilities** of Notion, enhancing workflow and productivity through versatile features and AI tools. **Cons:** - Users find the **learning curve challenging** , often struggling with navigation and editing in Notion's expansive features. - Users find Notion's **limited features** restrictive, hoping for enhanced design options and AI integration improvements. - Users find Notion's interface **difficult to navigate** , with a steep learning curve for new users and formatting challenges. - Users find Notion lacking in **essential features** , leading to workarounds and a less optimized experience for complex tasks. - Users struggle with **usage limitations** , particularly when managing larger projects and basic document creation tasks in Notion. #### What Are Recent G2 Reviews of Notion? **"[A great tool for staying organized.](https://www.g2.com/survey_responses/notion-review-13131383)"** **Rating:** 4.5/5.0 stars *— Adalberto B.* [Read full review](https://www.g2.com/survey_responses/notion-review-13131383) --- **"[Notion Turns Scattered Knowledge into a Searchable, AI-Powered Team Hub](https://www.g2.com/survey_responses/notion-review-13130590)"** **Rating:** 5.0/5.0 stars *— Anna E.* [Read full review](https://www.g2.com/survey_responses/notion-review-13130590) --- ### 11. [Airtable](https://www.g2.com/products/airtable/reviews) Airtable’s AI app platform is the easiest way to build custom apps to accelerate your business operations. Turn your data into custom apps, automations, and AI agents - no technical expertise required. Your teams can move from idea to impact in minutes. More than 500,000 organizations, including 80% of the Fortune 100, use Airtable to manage, build their businesses and enable citizen development. The result? Faster innovation, better customer experiences, enterprise-grade governance, and a modern way to work across teams. Get the free edition today at airtable.com **Average Rating:** 4.6/5.0 **Total Reviews:** 3,196 **Who Is the Company Behind Airtable?** - **Seller:** [Airtable](https://www.g2.com/sellers/airtable) - **Company Website:** https://airtable.com - **Year Founded:** 2012 - **HQ Location:** San Francisco, California - **Twitter:** @airtable (63,795 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3991822/ (937 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Project Manager - **Top Industries:** Non-Profit Organization Management, Marketing and Advertising - **Company Size:** 61% Small-Business, 26% Mid-Market #### What Are Airtable's Pros and Cons? **Pros:** - Ease of Use (507 reviews) - Flexibility (285 reviews) - Intuitive (280 reviews) - Integrations (258 reviews) - Customization (255 reviews) **Cons:** - Learning Curve (261 reviews) - Missing Features (253 reviews) - Limited Features (225 reviews) - Learning Difficulty (154 reviews) - Limited Customization (96 reviews) ### What Do G2 Reviewers Say About Airtable? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Airtable, appreciating its flexibility and simple project management capabilities. - Users enjoy the **flexibility** of Airtable, making it easy to adapt and create custom solutions for their needs. - Users appreciate the **intuitive and user-friendly layout** of Airtable, enhancing team collaboration and ease of use. - Users appreciate the **seamless integrations** of Airtable, enhancing collaboration and transforming business operations effectively. - Users love Airtable's **customization options** , enabling tailored functionalities and seamless integration with other tools. **Cons:** - Users find the **learning curve steep** for Airtable, especially with complex formulas and navigation challenges. - Users feel Airtable lacks **essential features** , such as built-in integrations and customizable grid view options. - Users find Airtable's **limited features** frustrating, especially regarding integrations and customization options for interfaces. - Users find **learning difficulties** with Airtable, especially with formulas and navigation for beginners and less tech-savvy individuals. - Users find **limited customization** in Airtable affects usability, particularly in views, fields, and automations. #### What Are Recent G2 Reviews of Airtable? **"[I run my business on Airtable](https://www.g2.com/survey_responses/airtable-review-7372449)"** **Rating:** 5.0/5.0 stars *— Vadim C.* [Read full review](https://www.g2.com/survey_responses/airtable-review-7372449) --- **"[Airtable has transformed the way I do my job for the better.](https://www.g2.com/survey_responses/airtable-review-10401636)"** **Rating:** 5.0/5.0 stars *— Sarah S.* [Read full review](https://www.g2.com/survey_responses/airtable-review-10401636) --- #### What Are G2 Users Discussing About Airtable? - [How are companies using Airtable to streamline project management and collaborative database creation?](https://www.g2.com/discussions/how-are-companies-using-airtable-to-streamline-project-management-and-collaborative-database-creation) - 1 comment - [What is Airtable used for?](https://www.g2.com/discussions/airtable-what-is-airtable-used-for) - 7 comments, 2 upvotes - [How much does Airtable enterprise cost?](https://www.g2.com/discussions/how-much-does-airtable-enterprise-cost) - 4 comments, 1 upvote - [Is Airtable Pro worth?](https://www.g2.com/discussions/is-airtable-pro-worth) - 2 comments, 1 upvote - [Is there a free version of Airtable?](https://www.g2.com/discussions/is-there-a-free-version-of-airtable) - 3 comments ### 12. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) Sales Hub combines sales engagement tools, AI-powered productivity features, and workflow automation into a unified platform designed to help growing teams close deals faster. Core Value Proposition: Sales Hub addresses common sales challenges: inefficient manual processes that slow deal velocity, fragmented customer information creating incomplete context, and complex software requiring extensive training and ongoing administration. Built on the HubSpot Smart CRM, Sales Hub connects customer data and sales tools in a single unified system. Key Capabilities Sales Engagement Tools: Sales Hub provides email tracking, meeting scheduling, document sharing, and communication templates that streamline prospect interactions and eliminate administrative friction in the sales process. AI-Powered Productivity: The platform includes AI features that automate repetitive tasks, suggest next actions based on deal context, and surface relevant customer insights, helping representatives focus on selling rather than administrative work. Unified Customer View: Because all customer data, communication history, and deal information exists within the Smart CRM, sales representatives see complete context without toggling between systems. This includes visibility into marketing interactions, service tickets, and prior sales conversations. Workflow Automation: Sales Hub automates routine sales processes, ensuring consistent execution without manual coordination. Sales Hub vs. Alternatives: Unlike legacy CRM systems functioning primarily as databases requiring extensive customization, Sales Hub includes engagement tools, automation, and AI capabilities as native features rather than add-ons requiring integration. This eliminates the complexity of purchasing separate tools for email tracking, meeting scheduling, document management, and sales analytics. Sales Hub's intuitive interface reduces training time for new team members compared to traditional sales platforms requiring extensive technical knowledge. Teams benefit from fast onboarding, seamless alignment through shared data visibility, and flexible scaling. Who Should Use Sales Hub Sales Hub serves growing sales teams needing to increase productivity without adding headcount, sales representatives requiring complete customer context during buyer conversations, and sales leaders seeking pipeline visibility through unified reporting. The platform scales from small sales teams to enterprise organizations. Outcome Sales Hub helps teams sell smarter, not harder, enabling reps to get richer context and better insights at every step of the buyer journey. **Average Rating:** 4.4/5.0 **Total Reviews:** 13,276 **Who Is the Company Behind HubSpot Sales Hub?** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot (784,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 35% Mid-Market #### What Are HubSpot Sales Hub's Pros and Cons? **Pros:** - Ease of Use (1216 reviews) - Features (702 reviews) - Helpful (672 reviews) - Lead Management (571 reviews) - Intuitive (538 reviews) **Cons:** - Missing Features (435 reviews) - Limited Features (409 reviews) - Learning Curve (384 reviews) - Expensive (318 reviews) - Limited Customization (288 reviews) ### What Do G2 Reviewers Say About HubSpot Sales Hub? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive interface** of HubSpot Sales Hub, simplifying their workflow with effective tools and integrations. - Users appreciate the **customizability and user-friendly interface** of HubSpot Sales Hub, enhancing their sales processes significantly. - Users appreciate the **comprehensive visibility** of HubSpot Sales Hub, significantly enhancing their sales management and decision-making. - Users value the **centralized lead management** features of HubSpot Sales Hub, enhancing organization and efficiency in sales processes. - Users value the **intuitive interface** of HubSpot Sales Hub, allowing teams to easily navigate and enhance productivity. **Cons:** - Users find the **missing features** of HubSpot Sales Hub, like limited functionality and tagging issues, frustrating. - Users find the **limited features** of HubSpot Sales Hub restrict their experience, especially regarding the dashboard and mobile app. - Users face a **large learning curve** with HubSpot Sales Hub, finding integrations complicated and training necessary for clarity. - Users find the **cost increasingly burdensome** amidst ongoing technical issues and frustrating platform limitations. - Users find HubSpot Sales Hub has **limited customization** , causing frustration with bulk actions and workflow flexibility. #### What Are Recent G2 Reviews of HubSpot Sales Hub? **"[Highly Customisable, but Easy to Underutilise Without Training](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13127671)"** **Rating:** 4.5/5.0 stars *— Samuel M.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13127671) --- **"[Excellent CRM for sales teams](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13120963)"** **Rating:** 5.0/5.0 stars *— Miguel P.* [Read full review](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13120963) --- #### What Are G2 Users Discussing About HubSpot Sales Hub? - [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments - [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments - [What is HubSpot good for?](https://www.g2.com/discussions/what-is-hubspot-good-for) - 2 comments - [How do I use HubSpot for sales?](https://www.g2.com/discussions/how-do-i-use-hubspot-for-sales) - 3 comments - [What can you do with free HubSpot?](https://www.g2.com/discussions/what-can-you-do-with-free-hubspot) - 2 comments ### 13. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents. **Average Rating:** 4.4/5.0 **Total Reviews:** 3,676 **Who Is the Company Behind Freshdesk?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are Freshdesk's Pros and Cons? **Pros:** - Ease of Use (352 reviews) - Features (237 reviews) - Automation (179 reviews) - Efficiency (171 reviews) - Ticket Management (170 reviews) **Cons:** - Missing Features (115 reviews) - Ticketing Issues (93 reviews) - Ticket Management (93 reviews) - Limited Features (89 reviews) - Limitations (83 reviews) ### What Do G2 Reviewers Say About Freshdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption. - Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management. - Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support. - Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive. - Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration. **Cons:** - Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService. - Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods. - Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency. - Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity. - Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes. #### What Are Recent G2 Reviews of Freshdesk? **"[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)"** **Rating:** 4.0/5.0 stars *— Neelakshi S.* [Read full review](https://www.g2.com/survey_responses/freshdesk-review-12879809) --- **"[Simple, Powerful, and Effective Helpdesk Software](https://www.g2.com/survey_responses/freshdesk-review-12954417)"** **Rating:** 4.5/5.0 stars *— Aditya S.* [Read full review](https://www.g2.com/survey_responses/freshdesk-review-12954417) --- #### What Are G2 Users Discussing About Freshdesk? - [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment - [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote - [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments - [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments ### 14. [Kore.AI](https://www.g2.com/products/kore-ai/reviews) Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. **Average Rating:** 4.6/5.0 **Total Reviews:** 382 **Who Is the Company Behind Kore.AI?** - **Seller:** [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc) - **Company Website:** https://kore.ai - **Year Founded:** 2013 - **HQ Location:** Orlando, FL - **Twitter:** @koredotai (5,659 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3602865/ (1,275 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Enterprise, 31% Small-Business #### What Are Kore.AI's Pros and Cons? **Pros:** - Ease of Use (206 reviews) - Features (117 reviews) - Chatbot Development (96 reviews) - Integrations (85 reviews) - Easy Integrations (74 reviews) **Cons:** - Learning Curve (46 reviews) - Usage Limitations (43 reviews) - Slow Performance (39 reviews) - Slow Loading (31 reviews) - Software Bugs (29 reviews) ### What Do G2 Reviewers Say About Kore.AI? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Kore.ai undeniable, with effortless configurations and seamless third-party integrations. - Users admire the **user-friendly UI and effortless configuration** , making bot development straightforward and enjoyable. - Users appreciate the **simplicity and user-friendliness** of Kore.AI for creating chatbots effectively and efficiently. - Users appreciate the **effortless integrations** of Kore.AI, enhancing their experience with seamless third-party API connectivity. - Users appreciate the **seamless integrations** in Kore.AI, making it easy to connect with various systems effortlessly. **Cons:** - Users find the **learning curve steep** , particularly for those seeking simplicity and ease of use in Kore.AI. - Users experience **usage limitations** in Kore.AI, struggling with data interaction and batch testing constraints. - Users experience **slow performance** with Kore.AI, including lags, loading issues, and server problems that hinder usability. - Users experience **slow loading times** with Kore.ai applications, causing frustration during updates and usability challenges. - Users experience frequent **software bugs** that lead to glitches and performance issues on the Kore.AI platform. #### What Are Recent G2 Reviews of Kore.AI? **"[A Great First Platform for Learning and Building Chatbots](https://www.g2.com/survey_responses/kore-ai-review-12698539)"** **Rating:** 4.5/5.0 stars *— Yashwanth K.* [Read full review](https://www.g2.com/survey_responses/kore-ai-review-12698539) --- **"[Smart No-Code AI That Deflects Tickets and Delivers Clear ROI](https://www.g2.com/survey_responses/kore-ai-review-12546346)"** **Rating:** 5.0/5.0 stars *— Achyuth Kumar K.* [Read full review](https://www.g2.com/survey_responses/kore-ai-review-12546346) --- ### 15. [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) Workday Human Capital Management is a single, unified system, offering one security model and a seamless user experience. Infused with artificial intelligence, Workday provides a cloud-based platform that intelligently adapts to your organization's evolving needs. This user-friendly, global system leverages AI to deliver personalized experiences and predictive insights, ensuring you're always on the latest version, whether on a browser or mobile device. As part of the unified Workday suite, which includes Financial Management, Payroll, and Recruiting, its AI capabilities help you make smarter, data-driven decisions for the future of your workforce. **Average Rating:** 4.1/5.0 **Total Reviews:** 1,606 **Who Is the Company Behind Workday HCM?** - **Seller:** [Workday](https://www.g2.com/sellers/workday) - **Company Website:** https://www.workday.com - **Year Founded:** 2005 - **HQ Location:** Pleasanton, CA - **Twitter:** @Workday (52,273 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17719/ (24,145 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Recruiter, Account Executive - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 69% Enterprise, 22% Mid-Market #### What Are Workday HCM's Pros and Cons? **Pros:** - Ease of Use (117 reviews) - Features (42 reviews) - Helpful (42 reviews) - Comprehensive Features (41 reviews) - HR Management (41 reviews) **Cons:** - Poor Interface Design (38 reviews) - Not User-Friendly (36 reviews) - Learning Curve (33 reviews) - Limited Customization (31 reviews) - Navigation Difficulty (25 reviews) ### What Do G2 Reviewers Say About Workday HCM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Workday HCM, noting its friendly navigation and user-friendly design. - Users value the **easy integration and extensive features** of Workday HCM, which enhance organization and accessibility. - Users value how Workday HCM provides a **comprehensive system for managing the entire employee lifecycle** efficiently and effectively. - Users appreciate the **comprehensive features** of Workday HCM, enhancing management and user experience across various operations. - Users value the **intuitive interface and powerful reporting** of Workday HCM, enhancing HR management efficiency and engagement. **Cons:** - Users experience a **poor interface design** with clunky navigation and significant performance issues in Workday HCM. - Users find Workday HCM **not user-friendly** due to clunky navigation and difficulty completing even simple tasks. - Users find the **learning curve steep** , requiring time and specialized training to grasp Workday HCM effectively. - Users find **limited customization** in Workday HCM, making it challenging to tailor the system to their needs. - Users find **navigation difficult** in Workday HCM, often struggling with clunky interfaces and confusing layouts. #### What Are Recent G2 Reviews of Workday HCM? **"[Intuitive, Fast, and Customizable HCM Solution](https://www.g2.com/survey_responses/workday-hcm-review-12642058)"** **Rating:** 4.5/5.0 stars *— Tim C.* [Read full review](https://www.g2.com/survey_responses/workday-hcm-review-12642058) --- **"[Seamless Compensation Management with Intuitive Updates](https://www.g2.com/survey_responses/workday-hcm-review-12626194)"** **Rating:** 5.0/5.0 stars *— Samantha R.* [Read full review](https://www.g2.com/survey_responses/workday-hcm-review-12626194) --- #### What Are G2 Users Discussing About Workday HCM? - [What is Workday HCM used for?](https://www.g2.com/discussions/what-is-workday-hcm-used-for) - 1 comment, 2 upvotes - [What are the different workday modules?](https://www.g2.com/discussions/what-are-the-different-workday-modules) - [What is the workday platform?](https://www.g2.com/discussions/what-is-the-workday-platform) - [What is Workday software used for?](https://www.g2.com/discussions/workday-hcm-what-is-workday-software-used-for) - [What is included in Workday HCM?](https://www.g2.com/discussions/what-is-included-in-workday-hcm) - 2 comments ### 16. [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) monday.com is the AI Work Platform where people and agents operate as one team - with shared cross-department context, enterprise-grade trust, and an easy-to-use interface built for adoption at scale. With monday.com, agents work alongside teams in the same boards, workflows, and goals they already use every day, creating a new kind of teamwork where people and agents move work forward together. Beyond agents, monday.com gives every team more ways to turn AI into real business impact. With monday vibe, teams can build custom work apps for their specific needs, and with monday sidekick, every user gets a personal AI assistant to help solve business challenges, move faster, and get more done. monday.com gives organizations the visibility, permissions, human oversight, and compliance standards they need to deploy AI with confidence. AI doesn’t operate in a black box - it operates within the same trusted guardrails teams already rely on. Because monday.com is already used across departments, agents can access the broader context of how work connects across marketing, sales, product, IT, HR, operations, and more. That means smarter decisions, faster execution, and fewer silos - all in one place. Today, over 250,000 customers and more than 60% of Fortune 500 companies trust monday.com with how they run their business. **Average Rating:** 4.7/5.0 **Total Reviews:** 16,500 **Who Is the Company Behind monday AI Work Platform?** - **Seller:** [monday.com](https://www.g2.com/sellers/monday-com-d88207e4-9e92-412d-903b-61cd13ca592b) - **Company Website:** https://monday.com/ - **Year Founded:** 2012 - **HQ Location:** Tel Aviv - **Twitter:** @mondaydotcom (40,761 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mondaydotcom (3,837 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 61% Small-Business, 30% Mid-Market #### What Are monday AI Work Platform's Pros and Cons? **Pros:** - Ease of Use (3935 reviews) - Team Collaboration (2721 reviews) - Project Management (2666 reviews) - Organization (2606 reviews) - Task Management (2368 reviews) **Cons:** - Missing Features (1681 reviews) - Learning Curve (1163 reviews) - Limited Features (1003 reviews) - Not Intuitive (822 reviews) - Limited Customization (728 reviews) ### What Do G2 Reviewers Say About monday AI Work Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find monday AI Work Platform to be **easy to use** , enhancing organization and streamlining project management effectively. - Users highlight the **effective cross-functional collaboration** in monday AI Work Platform, enhancing project management and team communication. - Users love the **efficiency of clean workflows and automations** for managing complex projects seamlessly in monday AI Work Platform. - Users value how monday AI Work Platform enhances **organization** and keeps teams coordinated with easy access to information. - Users value the **clean workflows and automation** provided by monday AI Work Platform for efficient task management. **Cons:** - Users note the **missing messaging features** and challenging upgrade requirements, limiting their overall experience with monday AI. - Users find a **steep learning curve** due to implementation challenges and slow performance with large datasets. - Users find the **limited features** of monday AI Work Platform insufficient for comprehensive reporting and essential functionalities. - Users find the **interface not intuitive** , facing challenges with complex workflows and basic functionalities. - Users find the **limited customization** options frustrating, hindering efficiency and collaboration across teams. #### What Are Recent G2 Reviews of monday AI Work Platform? **"[Best-in-Class Project Management Performance with an Easy-to-Use Interface](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13095078)"** **Rating:** 5.0/5.0 stars *— Thomas Lorcan R.* [Read full review](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13095078) --- **"[Seamless Email Automation, Visual Task Tracking, and Reliable Performance](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13117637)"** **Rating:** 5.0/5.0 stars *— Omar A.* [Read full review](https://www.g2.com/survey_responses/monday-ai-work-platform-review-13117637) --- #### What Are G2 Users Discussing About monday AI Work Platform? - [How do I utilize monday dev's development features for building custom workflow apps?](https://www.g2.com/discussions/how-do-i-utilize-monday-dev-s-development-features-for-building-custom-workflow-apps) - [What sets monday.com apart from other project management tools in terms of user experience and customization?](https://www.g2.com/discussions/what-sets-monday-com-apart-from-other-project-management-tools-in-terms-of-user-experience-and-customization) - 3 upvotes - [What is monday marketer used for?](https://www.g2.com/discussions/what-is-monday-marketer-used-for) - [Is Monday com any good?](https://www.g2.com/discussions/is-monday-com-any-good) - 10 upvotes - [Does Monday com have a chat feature?](https://www.g2.com/discussions/does-monday-com-have-a-chat-feature) - 5 upvotes ### 17. [Gladly](https://www.g2.com/products/gladly/reviews) The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,086 **Who Is the Company Behind Gladly?** - **Seller:** [Gladly](https://www.g2.com/sellers/gladly) - **Company Website:** https://www.gladly.ai - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @gladly (4,071 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7950938/ (225 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Experience Advisor - **Top Industries:** Retail, Consumer Services - **Company Size:** 61% Mid-Market, 22% Small-Business #### What Are Gladly's Pros and Cons? **Pros:** - Ease of Use (191 reviews) - Helpful (135 reviews) - Features (128 reviews) - Efficiency (105 reviews) - Customer Support (78 reviews) **Cons:** - Missing Features (40 reviews) - Complexity (31 reviews) - Limited Features (31 reviews) - Learning Curve (30 reviews) - Limited Customization (30 reviews) ### What Do G2 Reviewers Say About Gladly? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement. - Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively. - Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions. - Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support. - Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity. **Cons:** - Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality. - Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications. - Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements. - Users experience a **slight learning curve** initially, but onboarding support helps ease the process. - Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments. #### What Are Recent G2 Reviews of Gladly? **"[Intuitive, Unified Customer Conversations with Powerful Analytics](https://www.g2.com/survey_responses/gladly-review-12917752)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12917752) --- **"[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)"** **Rating:** 4.5/5.0 stars *— Ranjit K.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12765926) --- #### What Are G2 Users Discussing About Gladly? - [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments - [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for) ### 18. [Decagon](https://www.g2.com/products/decagon/reviews) Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers. **Average Rating:** 4.8/5.0 **Total Reviews:** 21 **Who Is the Company Behind Decagon?** - **Seller:** [Decagon](https://www.g2.com/sellers/decagon) - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/decagon-ai (421 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 19% Small-Business #### What Are Decagon's Pros and Cons? **Pros:** - Features (12 reviews) - Implementation Ease (11 reviews) - AI Integration (10 reviews) - Customer Satisfaction (10 reviews) - Helpful (10 reviews) **Cons:** - Missing Features (6 reviews) - Limited Customization (5 reviews) - Learning Curve (3 reviews) - Usage Limitations (3 reviews) - Access Restrictions (2 reviews) ### What Do G2 Reviewers Say About Decagon? *AI-generated summary from verified user reviews* **Pros:** - Users commend Decagon for its **intuitive functionality** and effective workflow management, enhancing team collaboration and productivity. - Users commend the **implementation ease** of Decagon, appreciating its intuitive setup and low maintenance requirements. - Users value Decagon for its **best-in-class AI integration** , enhancing data evaluation and streamlining workflows effectively. - Users value the **reliable and flexible customer satisfaction** provided by Decagon's exceptional AI performance and support. - Users praise Decagon for its **exceptional support and collaboration** , streamlining processes and enhancing overall effectiveness. **Cons:** - Users note the **missing features** in Decagon, including user roles and audit logs, which need further development. - Users find the **limited customization** frustrating, as it hinders effective navigation and information retrieval. - Users find the **learning curve challenging** , requiring close monitoring and adaptation to fully utilize Decagon's potential. - Users face **usage limitations** with Decagon, including static filters and overwhelming conversation displays, affecting efficiency. - Users are frustrated by **access restrictions** , missing basic features like "Agent Assist" currently limited to Zendesk. #### What Are Recent G2 Reviews of Decagon? **"[Reliable, Secure AI Assistant That Simplifies Complex CX Workflows](https://www.g2.com/survey_responses/decagon-review-13134406)"** **Rating:** 4.0/5.0 stars *— Adam R.* [Read full review](https://www.g2.com/survey_responses/decagon-review-13134406) --- **"[Instant Answers, Simple UI, and Amazing Support](https://www.g2.com/survey_responses/decagon-review-13076842)"** **Rating:** 5.0/5.0 stars *— Sudeep P.* [Read full review](https://www.g2.com/survey_responses/decagon-review-13076842) --- ### 19. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. **Average Rating:** 4.4/5.0 **Total Reviews:** 7,543 **Who Is the Company Behind Zoho Desk?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** https://www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 73% Small-Business, 23% Mid-Market #### What Are Zoho Desk's Pros and Cons? **Pros:** - Ease of Use (710 reviews) - Features (517 reviews) - Ticket Management (377 reviews) - Integrations (360 reviews) - Intuitive (343 reviews) **Cons:** - Learning Curve (329 reviews) - Steep Learning Curve (233 reviews) - Limited Customization (196 reviews) - Complexity (191 reviews) - Not Intuitive (181 reviews) ### What Do G2 Reviewers Say About Zoho Desk? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **intuitive and user-friendly interface** of Zoho Desk, enhancing ticket management and customer communication seamlessly. - Users appreciate the **intuitive interface and automation features** of Zoho Desk, enhancing support operations and team performance. - Users highly value the **efficient ticket management** of Zoho Desk, noting its seamless operation and valuable automation features. - Users appreciate the **seamless integrations** in Zoho Desk, enhancing collaboration and streamlining customer interaction management. - Users love the **intuitive interface** of Zoho Desk, making ticket management and communication seamless and efficient. **Cons:** - Users face a **difficult learning curve** with Zoho Desk due to an inconsistent UI and complex reporting processes. - Users face a **steep learning curve** with Zoho Desk due to inconsistent UI and complex customization processes. - Users find **limited customization** challenging, as it complicates maintenance and onboarding in Zoho Desk. - Users find the **complexity of advanced features** in Zoho Desk can be frustrating and time-consuming to navigate. - Users find Zoho Desk's **non-intuitive interface** challenging, making navigation and functionality harder to grasp. #### What Are Recent G2 Reviews of Zoho Desk? **"[Zoho Desk Delivers a Feature-Rich, Fast, Great-Value Help Desk](https://www.g2.com/survey_responses/zoho-desk-review-13123060)"** **Rating:** 4.0/5.0 stars *— Kieran M.* [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13123060) --- **"[Easy Setup, Intuitive Ticketing, and Great Value with Zoho Desk](https://www.g2.com/survey_responses/zoho-desk-review-13116193)"** **Rating:** 5.0/5.0 stars *— Aaditya S.* [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13116193) --- #### What Are G2 Users Discussing About Zoho Desk? - [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote - [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote - [What is Zoho Desk used for?](https://www.g2.com/discussions/what-is-zoho-desk-used-for) - 1 comment, 1 upvote ### 20. [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews) Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations. **Average Rating:** 4.8/5.0 **Total Reviews:** 67 **Who Is the Company Behind Harmony?** - **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f) - **Company Website:** https://harmony.io - **Year Founded:** 2025 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/harmonyio/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Mid-Market, 28% Small-Business #### What Are Recent G2 Reviews of Harmony? **"[Harmony Frees Us from Manual Tasks and Improves the IT User Experience](https://www.g2.com/survey_responses/harmony-review-12525449)"** **Rating:** 5.0/5.0 stars *— Danny F.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12525449) --- **"[Best IT Automation I've Ever Used - Completely Transformed Our Operations](https://www.g2.com/survey_responses/harmony-review-12612560)"** **Rating:** 5.0/5.0 stars *— Or T.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12612560) --- ### 21. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,452 **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,391 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 20% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (310 reviews) - Efficiency (175 reviews) - Features (171 reviews) - Helpful (167 reviews) - Customer Support (114 reviews) **Cons:** - Call Issues (119 reviews) - Technical Issues (78 reviews) - Missing Features (76 reviews) - Notification Issues (58 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. **Cons:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)"** **Rating:** 5.0/5.0 stars *— Bri V.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13077590) --- **"[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)"** **Rating:** 4.0/5.0 stars *— Lukas B.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13075196) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 22. [Tidio](https://www.g2.com/products/tidio/reviews) Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact **Average Rating:** 4.6/5.0 **Total Reviews:** 1,844 **Who Is the Company Behind Tidio?** - **Seller:** [Tidio](https://www.g2.com/sellers/tidio) - **Company Website:** https://www.tidio.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @tidiocx (1,306 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3343461/ (177 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Tidio's Pros and Cons? **Pros:** - Ease of Use (225 reviews) - Helpful (184 reviews) - Chatbots (155 reviews) - Easy Setup (154 reviews) - Features (139 reviews) **Cons:** - Expensive (76 reviews) - Missing Features (59 reviews) - Limited Customization (57 reviews) - Cost (56 reviews) - Limited Features (55 reviews) ### What Do G2 Reviewers Say About Tidio? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. **Cons:** - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. #### What Are Recent G2 Reviews of Tidio? **"[Effective Chat Automation for Travel Customer Engagement](https://www.g2.com/survey_responses/tidio-review-12974054)"** **Rating:** 4.5/5.0 stars *— Advik D.* [Read full review](https://www.g2.com/survey_responses/tidio-review-12974054) --- **"[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)"** **Rating:** 4.5/5.0 stars *— Alamgir H.* [Read full review](https://www.g2.com/survey_responses/tidio-review-13042494) --- #### What Are G2 Users Discussing About Tidio? - [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments - [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments ### 23. [Topo.io](https://www.g2.com/products/topo-io/reviews) Topo is a B2B outbound platform built to help sales teams run outbound more efficiently by removing low-value, repetitive tasks from SDRs and Sales Reps. It centralizes outbound execution in one platform so teams can focus on what matters most: real interactions and conversations with prospects. Topo combines lead sourcing, signal detection, enrichment, and multichannel outreach in a single platform. Users define their ICP, targeting logic, and signals, and the AI Agent automatically finds relevant leads, enriches them with contextual data, and prepares personalized outreach across channels. Campaigns are based on real signals rather than static lead lists. The main value of Topo is enabling sales teams to spend less time on manual research, data handling, and copy-pasting, and more time engaging with prospects. By automating execution while keeping humans in control of strategy and messaging, Topo helps teams run outbound in a more focused and scalable way. **Average Rating:** 4.9/5.0 **Total Reviews:** 121 **Who Is the Company Behind Topo.io?** - **Seller:** [Topo.io](https://www.g2.com/sellers/topo-io) - **Year Founded:** 2023 - **HQ Location:** Paris, Ile-de-France - **Twitter:** @topo_io (27 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/topo-io/ (42 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Small-Business, 41% Mid-Market #### What Are Topo.io's Pros and Cons? **Pros:** - Ease of Use (85 reviews) - Efficiency (49 reviews) - Helpful (42 reviews) - Time-saving (41 reviews) - Team Collaboration (35 reviews) **Cons:** - Learning Curve (11 reviews) - Dependency Issues (3 reviews) - Design (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About Topo.io? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Topo.io for streamlining onboarding and enhancing customer experience efficiently. - Users value the **efficiency** of Topo.io, appreciating its centralized features that streamline communication and enhance productivity. - Users find Topo to be a **helpful sales tool** , providing structure and enhancing collaboration with prospects. - Users find **time-saving benefits** with Topo.io, consolidating communications and enhancing productivity in sales processes. - Users value the **seamless team collaboration** in Topo.io, enhancing productivity and simplifying communication with clients. **Cons:** - Users find that there’s a **learning curve** with Topo.io, requiring time to grasp all its features effectively. - Users experience some **dependency issues** with Topo, as reliance on the team for setups can be limiting. - Users note the **user interface could be improved** , though it has evolved positively over time. - Users note the **limited features** of Topo.io, but appreciate the team's responsiveness to feedback and demand. - Users note that Topo.io has **missing features** , but the team is actively working to improve the product. #### What Are Recent G2 Reviews of Topo.io? **"[Effortless Lead Generation and CRM Enrichment](https://www.g2.com/survey_responses/topo-io-review-13116130)"** **Rating:** 5.0/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/topo-io-review-13116130) --- **"[A really good and power sales tool !](https://www.g2.com/survey_responses/topo-io-review-12292622)"** **Rating:** 5.0/5.0 stars *— Sasha E.* [Read full review](https://www.g2.com/survey_responses/topo-io-review-12292622) --- ### 24. [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works. **Average Rating:** 4.7/5.0 **Total Reviews:** 162 **Who Is the Company Behind Glean?** - **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a) - **Company Website:** https://www.glean.com - **Year Founded:** 2019 - **HQ Location:** Mountain View - **Twitter:** @gleanwork (742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gleanwork/ (1,647 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Enterprise, 42% Mid-Market #### What Are Glean's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Speed (5 reviews) - Time-saving (4 reviews) - Fast Search (2 reviews) - Intuitive (2 reviews) **Cons:** - Improvement Needed (3 reviews) - Search Functionality (2 reviews) - Inadequate Filtering (1 reviews) - Lack of Information (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Glean? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Glean, finding it intuitive and efficient for accessing information quickly. - Users love the **speed of information retrieval** with Glean, greatly enhancing their productivity and efficiency. - Users appreciate the **time-saving capabilities** of Glean, effortlessly retrieving accurate information without extensive searching. - Users value the **fast search capabilities** of Glean, making relevant information easily accessible across various tools. - Users find Glean to be **intuitive and easy to use** , enhancing their workflow and efficiency significantly. **Cons:** - Users note that **improvement is needed** in transparency, source controls, and accuracy for a better experience with Glean. - Users find the **search functionality lacks precision** , often receiving broad results that complicate finding relevant information. - Users experience **inadequate filtering** , leading to broad search results and additional steps to find relevant information. - Users feel the lack of **transparency and control** in Glean affects trustworthiness and efficiency in critical tasks. - Users find the **limited customization** of Glean restrictive, sometimes leading to irrelevant search results. #### What Are Recent G2 Reviews of Glean? **"[Glean Integrations That Boost Onboarding Support](https://www.g2.com/survey_responses/glean-review-12890788)"** **Rating:** 4.5/5.0 stars *— Zainul A.* [Read full review](https://www.g2.com/survey_responses/glean-review-12890788) --- **"[Easy-to-Use AI Platform with Great Model Choice and Integrations](https://www.g2.com/survey_responses/glean-review-13108758)"** **Rating:** 4.5/5.0 stars *— Akhilesh K.* [Read full review](https://www.g2.com/survey_responses/glean-review-13108758) --- ### 25. [Frontier](https://www.g2.com/products/openai-frontier/reviews) Frontier is a new enterprise AI platform from OpenAI for building, deploying, and managing autonomous AI agents across a company’s tech stack. It’s basically a centralized place to run “AI coworkers” that can interact with real systems and workloads, not just chat. **Average Rating:** 3.9/5.0 **Total Reviews:** 26 **Who Is the Company Behind Frontier?** - **Seller:** [OpenAI](https://www.g2.com/sellers/openai) - **Year Founded:** 2015 - **HQ Location:** San Francisco, CA - **Twitter:** @OpenAI (4,941,980 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/openai/ (8,807 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 52% Small-Business, 34% Mid-Market #### What Are Recent G2 Reviews of Frontier? **"[Frontier Makes Work Fast and Easy](https://www.g2.com/survey_responses/frontier-review-13121217)"** **Rating:** 5.0/5.0 stars *— Shawez A.* [Read full review](https://www.g2.com/survey_responses/frontier-review-13121217) --- **"[A Reliable Platform That Simplifies Team Collaboration](https://www.g2.com/survey_responses/frontier-review-13129764)"** **Rating:** 5.0/5.0 stars *— Sayan B.* [Read full review](https://www.g2.com/survey_responses/frontier-review-13129764) --- ## What Is AI Agents? [ Agentic AI Software](https://www.g2.com/categories/agentic-ai)