# Best AI Agents - Page 161 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* The best AI agents software in 2026 is Salesforce Agentforce, rated 4.3 out of 5 on G2 based on 1,100+ verified reviews. For voice-based automation, Retell AI leads with the highest user rating at 4.8 stars across 2,300+ reviews. Microsoft Copilot offers a strong alternative for teams already invested in the Microsoft 365 ecosystem. 1. Salesforce Agentforce — 4.3/5 (1,100+ reviews): Salesforce-native autonomous CRM workflow agents 2. Microsoft Copilot — 4.4/5 (300+ reviews): M365-native workflow automation and summarization agents 3. Retell AI — 4.8/5 (2,600+ reviews): Inbound and outbound voice agent deployment 4. Jotform AI Agents — 4.5/5 (700+ reviews): No-code conversational agent deployment across channels 5. VEED — 4.6/5 (2,100+ reviews): AI-assisted video editing with auto-captioning *Updated June 2026. Based on 2026 G2 verified review data across 5 products.* ## Top AI Agents at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) | 4.3/5.0 (1,163 reviews) | Salesforce-native autonomous CRM workflow agents | "[Autonomous AI Agents That Streamline Workflows Across the Salesforce Ecosystem](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909)" | | 2 | [Rippling](https://www.g2.com/products/rippling/reviews) | 4.8/5.0 (11,578 reviews) | — | "[All-in-One HR Platform That Streamlines Payroll, Time Tracking, and Access Management](https://www.g2.com/survey_responses/rippling-review-13091087)" | | 3 | [Insider One](https://www.g2.com/products/insider-one/reviews) | 4.8/5.0 (1,396 reviews) | — | "[Insider One unifies data and channels with a truly fluid Journey Orchestration](https://www.g2.com/survey_responses/insider-one-review-13037392)" | | 4 | [Retell AI](https://www.g2.com/products/retell-ai/reviews) | 4.8/5.0 (2,614 reviews) | Inbound and outbound voice agent deployment | "[Property Management Made Easy!](https://www.g2.com/survey_responses/retell-ai-review-13024552)" | | 5 | [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) | 4.4/5.0 (299 reviews) | M365-native workflow automation and summarization agents | "[Microsoft Copilot Saves Time with Fast Summaries, Drafting, and Research Help](https://www.g2.com/survey_responses/microsoft-copilot-review-12996818)" | | 6 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (641 reviews) | No-code conversational agent deployment across channels | "[Interactive, Smart AI Agents That Seamlessly Integrate with Jotform Apps](https://www.g2.com/survey_responses/jotform-ai-agents-review-13063306)" | | 7 | [VEED](https://www.g2.com/products/veed/reviews) | 4.6/5.0 (2,146 reviews) | AI-assisted video editing with auto-captioning | "[VEED Makes Short Video Editing Fast with Easy Trimming, Text, and Auto Captions](https://www.g2.com/survey_responses/veed-review-13139966)" | | 8 | [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) | 4.4/5.0 (14,215 reviews) | AI-assisted multi-channel lead nurturing automation | "[All-in-One Hubspot with Seamless Integrations and Invaluable CSM Support](https://www.g2.com/survey_responses/hubspot-marketing-hub-review-12964858)" | | 9 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,725 reviews) | Knowledge-base-grounded tier-1 support deflection | "[End: Efficient technical support and an easy-to-use platform](https://www.g2.com/survey_responses/fin-review-13135986)" | | 10 | [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) | 4.3/5.0 (436 reviews) | ServiceNow-native agentic ITSM workflow automation | "[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)" | ## G2 Grid® for AI Agents ![G2 Grid® for AI Agents plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=43119&focus%5B%5D=53090&focus%5B%5D=1437428&focus%5B%5D=1594735&focus%5B%5D=159846&focus%5B%5D=1371397&focus%5B%5D=364) Highlighted products: Salesforce Agentforce, Insider One, Rippling, Jotform AI Agents, Microsoft Copilot, VEED, Retell AI, and HubSpot Marketing Hub. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=insider-one&focus%5B%5D=rippling&focus%5B%5D=jotform-ai-agents&focus%5B%5D=microsoft-microsoft-copilot&focus%5B%5D=veed&focus%5B%5D=retell-ai&focus%5B%5D=hubspot-marketing-hub) ## How Many AI Agents Products Does G2 Track? **Total Products under this Category:** 2,370 ### Category Stats (Jul 2026) - **Average Rating**: 4.63/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Stripe (+5.81%) - Among all products in this category, Stripe recorded the largest rating increase compared to last month *Last updated: July 22, 2026* ## How Does G2 Rank AI Agents Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 278,000+ Authentic Reviews - 2,370+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Zendesk for Customer Service "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010752&secure%5Bchosen_at%5D=2026-07-23T16%3A59%3A33Z&secure%5Bdisplayable_resource_id%5D=1010752&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010752&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=574&secure%5Bresource_id%5D=1010752&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-agents&secure%5Btoken%5D=4516aef13c69feadfc49040f7c829c61e2be5d80b5c9ef6e98f0e03ae8dce519&secure%5Burl%5D=https%3A%2F%2Fwww.zendesk.com%2Flp%2Fpl-support%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dpaidlisting%26utm_campaign%3DPL_G2C_AM_US_EN_N_Sup_Pro_AIClicks_T1_A_H%26utm_term%3DAIAgents&secure%5Burl_type%5D=custom_url) --- ## What Is AI Agents? [ Agentic AI Software](https://www.g2.com/categories/agentic-ai)