NICE Workforce Management Reviews & Product Details

I enjoy using NICE Workforce Management for its effective handling of time off management, shift bidding, vacation bidding, and recurring events. These features are incredibly valuable as they streamline processes that would otherwise be cumbersome. The automation of tasks such as vacation tapping and shift bidding significantly saves hours of manual work, enhancing overall efficiency. This tool provides ease of scheduling, which is pivotal for my real-time management responsibilities. Its ability to save time and reduce workload through such efficient features is a standout quality that greatly enhances my workflow. Review collected by and hosted on G2.com.

I dislike the slow processing speed for generating schedules in NICE Workforce Management. The tool only allows a limited number of jobs to process simultaneously, which can be quite frustrating. Additionally, the initial setup was cumbersome, requiring over a week of training for the team, which suggests a steep learning curve. This lengthy training process can be resource-intensive and time-consuming. Review collected by and hosted on G2.com.

So far, NICE has been the best when it comes to managing team schedules. Review collected by and hosted on G2.com.

The design doesn't appear very modern, and the interface comes across as outdated. Review collected by and hosted on G2.com.

Perfect for managing work schedules. Review collected by and hosted on G2.com.

Very outdated interface, it could be improved a bit more visually. Review collected by and hosted on G2.com.

Nice is a platform to help with

Management. Review collected by and hosted on G2.com.

What I dislike is that unfortunately there is no app created. Review collected by and hosted on G2.com.

It provides you with a easy to use platform for time management Review collected by and hosted on G2.com.

It could be more aesthically appealing and scheduling time off can be complicated to do when using the "rules" Review collected by and hosted on G2.com.

It is very easy to use and easy to implement to our day to day work. The customer support is really helpful. We use it everyday. It's features really help us to monitor the agent's schedules and easy to integrate. Review collected by and hosted on G2.com.

No, I find it very helpful it is the tool that we have been using since day one. Review collected by and hosted on G2.com.

Nice is a simple and convenient tool to manage all employee's activities. The 'Time Off Manager' menu makes it simple to examine details about remaining hours, including Holidays, accrued, and my privilege leaves and comp off. This tool is straightforward to use. Review collected by and hosted on G2.com.

Nothing to dislike about Nice. This is an excellent tool with an excellent interface and easy to use. Review collected by and hosted on G2.com.

Nice helps us track our schedule easily as it displays daily records. Review collected by and hosted on G2.com.

Nothing much, it rarely experience latency but overall, it a great app. Review collected by and hosted on G2.com.

Schedule viewer, real-time adherence and you can view an entire year of an agent schedule. The tab to locate different LOBs within the same organization is great when managing other accounts. Review collected by and hosted on G2.com.

On occasion, the tabs lag out, and it gets prolonged. When you want to view an agent's schedule for a week/ month or more, downloading the information takes a while. Review collected by and hosted on G2.com.

It is very intuitive. Also has a very robust algorithm and forecasts are spit on as long as you keep your data clean. Simple scheduling. By far the most robust WFM tool I have used. Review collected by and hosted on G2.com.

There are certain parts of it that are less intuitive and harder to use, and it will allow you to schedule conflicts without giving errors. Also, data models are set up different then CXONe...so cross platform reporting is hard to compare. Review collected by and hosted on G2.com.