--- title: NICE Workforce Management Reviews meta_title: 'NICE Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 90 reviews by the users' company size, role or industry to find out how NICE Workforce Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 90 scale: '5' date_modified: '2026-07-07' parent_category: name: HR url: https://www.g2.com/categories/hr --- # NICE Workforce Management Reviews **Vendor:** NiCE **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 90 ## About NICE Workforce Management With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com ## NICE Workforce Management Pros & Cons **What users like:** - Users appreciate the **easy-to-use platform** of NICE Workforce Management, which greatly improves time management and scheduling efficiency. (2 reviews) - Users find NICE Workforce Management's **effective scheduling features** invaluable, greatly enhancing efficiency and streamlining time management tasks. (2 reviews) - Users value the **accessibility** of NICE Workforce Management, noting its efficiency in managing time off and scheduling tasks. (1 reviews) - Users praise NICE Workforce Management for its **exceptional agent management** , particularly in scheduling team tasks efficiently. (1 reviews) - Users value the **automation of tasks** in NICE Workforce Management, significantly enhancing efficiency and saving time in scheduling. (1 reviews) - Comprehensive Features (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) - Users appreciate the **easy-to-use platform** for effective time management with NICE Workforce Management. (1 reviews) **What users dislike:** - Users face **scheduling issues** with slow processing speed and complicated time-off requests in NICE Workforce Management. (2 reviews) - Users find the **customization difficult** , affecting aesthetics and complicating the scheduling of time off. (1 reviews) - Users find the **difficult setup** of NICE Workforce Management requires extensive training, leading to frustration and wasted resources. (1 reviews) - Users find the **interface outdated** , expressing dissatisfaction with the non-modern design of NICE Workforce Management. (1 reviews) - Users find the **steep learning curve** of NICE Workforce Management to be time-consuming and resource-intensive. (1 reviews) - Slow Loading (1 reviews) - Steep Learning Curve (1 reviews) - Users find the **interface outdated** and feel that the design lacks a modern appeal. (1 reviews) ## NICE Workforce Management Reviews ### 1. Efficient Yet Slow: Needs Faster Processing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about NICE Workforce Management?** I enjoy using NICE Workforce Management for its effective handling of time off management, shift bidding, vacation bidding, and recurring events. These features are incredibly valuable as they streamline processes that would otherwise be cumbersome. The automation of tasks such as vacation tapping and shift bidding significantly saves hours of manual work, enhancing overall efficiency. This tool provides ease of scheduling, which is pivotal for my real-time management responsibilities. Its ability to save time and reduce workload through such efficient features is a standout quality that greatly enhances my workflow. **What do you dislike about NICE Workforce Management?** I dislike the slow processing speed for generating schedules in NICE Workforce Management. The tool only allows a limited number of jobs to process simultaneously, which can be quite frustrating. Additionally, the initial setup was cumbersome, requiring over a week of training for the team, which suggests a steep learning curve. This lengthy training process can be resource-intensive and time-consuming. **What problems is NICE Workforce Management solving and how is that benefiting you?** I use NICE Workforce Management for scheduling and real-time management, easing the scheduling process. It saves time through automating vacation tapping and shift bidding, reducing hours of manual work. ### 2. Such a nice tool **Rating:** 5.0/5.0 stars **Reviewed by:** Theo Paulin G. | Social Media Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about NICE Workforce Management?** So far, NICE has been the best when it comes to managing team schedules. **What do you dislike about NICE Workforce Management?** The design doesn't appear very modern, and the interface comes across as outdated. **What problems is NICE Workforce Management solving and how is that benefiting you?** The team schedule is displayed clearly and is easy to use. ### 3. Simple to manage schedules **Rating:** 2.5/5.0 stars **Reviewed by:** Dwight C. | Costumer Service Agent, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about NICE Workforce Management?** Perfect for managing work schedules. **What do you dislike about NICE Workforce Management?** Very outdated interface, it could be improved a bit more visually. **What problems is NICE Workforce Management solving and how is that benefiting you?** Simple, too simple but it fulfills its function. ### 4. Nice review **Rating:** 2.0/5.0 stars **Reviewed by:** Francis R. | Support specialist, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about NICE Workforce Management?** Nice is a platform to help with Management. **What do you dislike about NICE Workforce Management?** What I dislike is that unfortunately there is no app created. **What problems is NICE Workforce Management solving and how is that benefiting you?** Log in/out times ### 5. Good time management system **Rating:** 5.0/5.0 stars **Reviewed by:** Kahlil Z. | Beauty Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about NICE Workforce Management?** It provides you with a easy to use platform for time management **What do you dislike about NICE Workforce Management?** It could be more aesthically appealing and scheduling time off can be complicated to do when using the "rules" **What problems is NICE Workforce Management solving and how is that benefiting you?** Allows all workers to be on a paced schedule and minimizes chaos ### 6. NICE IEX REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Chai M. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about NICE Workforce Management?** It is very easy to use and easy to implement to our day to day work. The customer support is really helpful. We use it everyday. It's features really help us to monitor the agent's schedules and easy to integrate. **What do you dislike about NICE Workforce Management?** No, I find it very helpful it is the tool that we have been using since day one. **What problems is NICE Workforce Management solving and how is that benefiting you?** Easy to track schedules ### 7. "Nice" **Rating:** 5.0/5.0 stars **Reviewed by:** Kavita G. | Content Moderator, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about NICE Workforce Management?** Nice is a simple and convenient tool to manage all employee's activities. The 'Time Off Manager' menu makes it simple to examine details about remaining hours, including Holidays, accrued, and my privilege leaves and comp off. This tool is straightforward to use. **What do you dislike about NICE Workforce Management?** Nothing to dislike about Nice. This is an excellent tool with an excellent interface and easy to use. **What problems is NICE Workforce Management solving and how is that benefiting you?** Nice is beneficial to track all the activities of employees and manage their leaves and working hours. It helps to assign tasks to the employees. It is an excellent tool I have ever used. ### 8. Go to Tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Lenard M. | Agent, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about NICE Workforce Management?** Nice helps us track our schedule easily as it displays daily records. **What do you dislike about NICE Workforce Management?** Nothing much, it rarely experience latency but overall, it a great app. **What problems is NICE Workforce Management solving and how is that benefiting you?** Reduces the hassle of knowing your schedule. ### 9. Helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about NICE Workforce Management?** Schedule viewer, real-time adherence and you can view an entire year of an agent schedule. The tab to locate different LOBs within the same organization is great when managing other accounts. **What do you dislike about NICE Workforce Management?** On occasion, the tabs lag out, and it gets prolonged. When you want to view an agent's schedule for a week/ month or more, downloading the information takes a while. **What problems is NICE Workforce Management solving and how is that benefiting you?** It makes the job easy because you can monitor if an agent is on a call, hold, Acw etc. It is Beneficial in modifying the schedule and viewing the queue, or headcount needed vrs staffing. ### 10. Robust WFM Suite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about NICE Workforce Management?** It is very intuitive. Also has a very robust algorithm and forecasts are spit on as long as you keep your data clean. Simple scheduling. By far the most robust WFM tool I have used. **What do you dislike about NICE Workforce Management?** There are certain parts of it that are less intuitive and harder to use, and it will allow you to schedule conflicts without giving errors. Also, data models are set up different then CXONe...so cross platform reporting is hard to compare. **What problems is NICE Workforce Management solving and how is that benefiting you?** It allows us to budget effectively by allowing us efficiency in scheduling to meet demands and forecasts future hiring and training. ### 11. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Marlou C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about NICE Workforce Management?** This website helps me to know what day and time I should do for my activity. **What do you dislike about NICE Workforce Management?** I see no reason not to like this website, as it is ok for me **What problems is NICE Workforce Management solving and how is that benefiting you?** Even my website business maybe it was an error. I still saw my schedule because of the NICE ### 12. Nice Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2023 **What do you like best about NICE Workforce Management?** I like how I can request overtime and keep track of my overtime hours on my schedule! **What do you dislike about NICE Workforce Management?** I dislike that there not that much you can do besides see your schedule and add overtime. **What problems is NICE Workforce Management solving and how is that benefiting you?** Artists with my schedule and keeping track of overtime as well as extra shifts. ### 13. Workforce management review **Rating:** 3.5/5.0 stars **Reviewed by:** Andru B. | eBanking Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about NICE Workforce Management?** I liked how workforce management was able to show a breakdown of time off requests versus the amount of remaining time available for a particular day's time off allotment. **What do you dislike about NICE Workforce Management?** I disliked how workforce management would consistently crash if too many programs were running at the same time or if too many users were accessing the system at the same time. **What problems is NICE Workforce Management solving and how is that benefiting you?** It primarily solved the issue of managing time and resources with regards to employee coverage and time off allotments. ### 14. Solution for your workforce **Rating:** 4.0/5.0 stars **Reviewed by:** Anu B. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2022 **What do you like best about NICE Workforce Management?** It is an integrated platform which provides solutions to my resource capacity, their time tracking, wfm etc unlike in past i had used different applications for all these functions which made it difficult. But with Nice Workforce Management, all these problems are solved **What do you dislike about NICE Workforce Management?** I would not say the disadvantage or unlikeliness, it provides multiple solutions, so the subscription fees charged is fair to that. As of now, i have not faced any issues. So it is good to go. **What problems is NICE Workforce Management solving and how is that benefiting you?** Workforce time tracking Resource capacity and efficiency Integration between systems for data Service calculations Planning for the upcoming tasks Easy to adapt ### 15. Noce works well with Avaya CMS, which the one of the most common ACD and CRM, **Rating:** 3.5/5.0 stars **Reviewed by:** Fairul Nazmi M. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about NICE Workforce Management?** During the inital data set up, I have rhe least complications for data sync. Not much data tweaking is needed **What do you dislike about NICE Workforce Management?** I some how has the apprehensive approac with NICE CRM for QA assessment as it gives out an automated QA scores based algorithm and verbatim stored. Tones of a dialogue can affect the user in a negative way. In reality the conversation was loud due to cultural differences between the customer and the representative, so we end up having to audit most of the scores..this was back 2017... hopefully its way better now **What problems is NICE Workforce Management solving and how is that benefiting you?** The service calculations as spot on, even with the overflow of calls after midnight, wr can adjust it quite easily ### 16. Nice is amazxing **Rating:** 5.0/5.0 stars **Reviewed by:** Ginille H. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about NICE Workforce Management?** I think Nice works so well with calls, it is an easy to use program **What do you dislike about NICE Workforce Management?** I dont like that sometimes the system can go down **What problems is NICE Workforce Management solving and how is that benefiting you?** I love how user friendly it is ### 17. NICE/Genesys/SAP Business objects cooperation **Rating:** 3.5/5.0 stars **Reviewed by:** Dmitrij D. | Head of Operations, Baltic and Eastern Europe, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about NICE Workforce Management?** Very good when NICE and SAP Business systems are connected. You don't need to worry about data import and the system takes directly fact data from the system. Different skills settings for different employees are very actual functionality for call centers. Genesys can calculate estimated call length and this data is very useful for the forecasts. **What do you dislike about NICE Workforce Management?** The design looks like a very old system it is not very user-friendly sometimes it is hard to understand what information is in the system and redesign can increase user experience. **Recommendations to others considering NICE Workforce Management:** Things need to check: -does design acceptable for the users -forecast errors -integration possibility with internal systems **What problems is NICE Workforce Management solving and how is that benefiting you?** In a call center, it is always a challenge to plan employees by different lines and connects it with competence. The benefit is that system can do and assign employees by the different needs calculated for different lines/competence. ### 18. A complete Workforce Management Solution for Call Center Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Hammad B. | Director of Operations, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about NICE Workforce Management?** I have used different Workforce Management Solutions to Manage WFM Occupancy, Scheduling, Auxiliary Breaks, etc. But for all such tasks, I needed to use multiple solutions. I never get all one solution ever. Since NICE Workforce Management has multi-skill simulation which makes our work more efficient and we don’t need to use different solutions to manage to schedule or call traffic. Since all, we can manage within NICEC. **What do you dislike about NICE Workforce Management?** - NICE integration with different CRM is not easy. - The cost is way much high though the services are excellent. - The performance is slow. **Recommendations to others considering NICE Workforce Management:** Its the best solution for Medium-sized and Large-sized enterprises. Since the cost is a bit higher than the other solution which is available in the market so it would be recommended to implement NICE WFM only if you’re getting good ROI. **What problems is NICE Workforce Management solving and how is that benefiting you?** We were using more than three solutions to manage the entire contact center workforce management operations. But since we are using NICE, this is the only system which we are using. Especially managing the staff breaks along with the call trafficking was a crucial task all together but NICE has the feature where NICE AI provides you to manage staffing breaks along with the call trafficking with their algorithm. ### 19. Great forecasting features and multi skill simulation. **Rating:** 4.0/5.0 stars **Reviewed by:** Varun M. | Product Owner and Lead- IT Operations., Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about NICE Workforce Management?** Analytics and Forecasting techniques greatly help employees to plan and execute in timely manner and hassle free solutions.. **What do you dislike about NICE Workforce Management?** Initial loading of application is somewhat slow but I'm sure this will be handled in upcoming versions. **What problems is NICE Workforce Management solving and how is that benefiting you?** generating data and analysing it fastly helps us save a lot of time and efforts. ### 20. NICE: Great for keeping track of schedule **Rating:** 4.0/5.0 stars **Reviewed by:** Kate W. | Multifunction Customer Contact Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about NICE Workforce Management?** Schedule changes are easy to request, convenient and all under one menu. Information is short and sweet and easy to understand. I can view an outlook on the weekly, monthly and yearly basis to see how many of the workforce are in and out. Information on my hours that remain including Holiday, Accured and Comp are all easily readable from the 'Time Off Manager' menu. **What do you dislike about NICE Workforce Management?** I have very little that I dislike about NICE. Not so much a complaint but a pet peeve is that a simple shift swapping feature with my department colleagues would be very useful. This would limit continuous messages and emails. This was am implemented feature on simular software that I've used for my rotas in previous employment. **What problems is NICE Workforce Management solving and how is that benefiting you?** From using NICE, I can check my schedule daily and monthly. This keeps me organised, in the know and allows me to plan appropriately. I can also make a request to book time off/swap shift patterns around on my schedule, as well as use my allowance. ### 21. Nice IEX is one of the simple ways to plan employee schedules and manage adherence. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about NICE Workforce Management?** 1. User-friendly tool 2. Accessible naming convention to understand the various processes involved in scheduling and managing real-time. 3. Comprehensive reporting structure with an option to modify as per business needs 4. Smart Sync option allows to feed data outside the tool and helps to link to live dashboards **What do you dislike about NICE Workforce Management?** Advance AI technology for better schedule optimization. **Recommendations to others considering NICE Workforce Management:** This tool is convenient and easy to use. My recommendation to employees who are using WFM tools for workforce management for the first time should start with Nice IEX as this tool is beneficial to base your experience in using WFM tools. **What problems is NICE Workforce Management solving and how is that benefiting you?** Currently, my primary work involves open simulation to attain ideal occupancy as per process/project needs. Nice IEX helps to create optimized schedules with inputs like volume, AHT, service goals, and business operating hours along with current location schedule restrictions. The tool is convenient in adapting to the inputs entered while we get almost near to the outcomes. ### 22. A good software but could do much better **Rating:** 3.5/5.0 stars **Reviewed by:** Mayank S. | Associate Director of Planning & Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2021 **What do you like best about NICE Workforce Management?** It has good useful features by optimizing workforce at right scale, budgeting & quite scalable. UI of this tool is also quite easy to use. **What do you dislike about NICE Workforce Management?** It lacks forecasting intelligence. Also, this could be a great tool if you inbuilt many trends & analytics features to understand the data more accurately. They can build in employee scorecard to understand better performing employees in many aspects **Recommendations to others considering NICE Workforce Management:** Its a great workforce management tool if you are looking for which is easy to use. however, it lacks on analytics part. **What problems is NICE Workforce Management solving and how is that benefiting you?** We use NICE to keep our workforce management intact. It does wonderful job in managing requirement vs supply. ### 23. Great for multi site scheduling and forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Chief Operations Officer, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about NICE Workforce Management?** Do you operate multiple call centers on the same skill? You will find Nice Workforce Management able to solve the scheduling and forecasting for multi-site and multi-skilled environments. I recommend the software for any sized call center environment. **What do you dislike about NICE Workforce Management?** The Training learning curve is steep. What worked well for us was to onboard new specialists with modules created by NICE. Once specialists mastered a few modules, you can grow their experience and impact on your center until you cover all of the training. **What problems is NICE Workforce Management solving and how is that benefiting you?** We solved problems around workload distribution, reduction in overall staffing costs, and increased employee satisfaction regarding scheduling. ### 24. Great for accountability and a great leadership asset! **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb B. | Account Management Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about NICE Workforce Management?** Easy to use and understand! Great for employee accountability! **What do you dislike about NICE Workforce Management?** Program can be a little so--but understandable with the data it holds! **What problems is NICE Workforce Management solving and how is that benefiting you?** No problems at this time! ### 25. Nice Workforce Management for Contact Centres **Rating:** 2.5/5.0 stars **Reviewed by:** Connor B. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about NICE Workforce Management?** Intraday and budget views are thorough and easy to use - so everyone in the company gets a good view of the requirements both now and looking forward. Forecasting is flexible and leads to accurate forecasts. **What do you dislike about NICE Workforce Management?** Set up and implementation is time-consuming and can be confusing (we are a company that specializes in this and still struggled). Agent user interface is lacking in some basic functionality. **What problems is NICE Workforce Management solving and how is that benefiting you?** Contact centre forecasting and scheduling, real time analysis and MIS. Accurate forecasting and scheduling, MIS is generally good but can be time consuming getting the data you need. ### 26. One of the Best WFM platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about NICE Workforce Management?** It provides interval level reforecating which help in taking action on realtime basis and the agent self service or application. **What do you dislike about NICE Workforce Management?** The weighted method used for forecasting could have been improved over time or should have been replaced with more superior ways of identification the best forecast for trends and patterns. **Recommendations to others considering NICE Workforce Management:** Nice WFM is one of the best WFM platforms available in the market, if you are planning to implement the WFM platform this can be one of the choices. **What problems is NICE Workforce Management solving and how is that benefiting you?** Nice WFM (IEX) is one of the top choices when identifying a WFM platform for a project to get the best of workforce planning and optimization. We have reduced leakages due to non-adherence of the schedule though this is just one of the benefit. ### 27. NICE Workforce Management - Futuristic Approach to meet Business Requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about NICE Workforce Management?** Digital and Hyper Personalized solutions for Customers to Transform to Cloud base Workforce Management Takes less time to transition to Cloud Seamless Transition to Digital Environment Easy and simple GUI to Use **What do you dislike about NICE Workforce Management?** Nothing but could be any Technical Issues **Recommendations to others considering NICE Workforce Management:** It's a Great Tool for Workforce Management that helps you keep a track of all the transitions **What problems is NICE Workforce Management solving and how is that benefiting you?** Very simple and easy to understand GUI Can schedule and forecast along with current monitoring ability Helps Track all activities related to Employees (Hiring, payroll, Upgrades) Provides a fair environment to reward employees Great Resource Management tool Great platform to monitor calls and keep a record of scores ### 28. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Hitesh P. | P, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about NICE Workforce Management?** The insights are so meaning full. A must try. **What do you dislike about NICE Workforce Management?** Nothing infact. It was a great experience. **Recommendations to others considering NICE Workforce Management:** Definitely **What problems is NICE Workforce Management solving and how is that benefiting you?** Insight give me tips to optimize and help me get to the root cause of the issue. ### 29. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna 3. | S, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about NICE Workforce Management?** Ease of access, best in class, user friendly **What do you dislike about NICE Workforce Management?** Nothing much....kindly remove this question you are best **Recommendations to others considering NICE Workforce Management:** Good **What problems is NICE Workforce Management solving and how is that benefiting you?** Data accessibility is the one of the main feature. ### 30. Experience of handling workforce in a contact centre, handled chat, voice non voice back office **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about NICE Workforce Management?** Handling of Command centre operations, hassle free for everyone, scheduling and forecasting methodologies **What do you dislike about NICE Workforce Management?** It is good in user interface however there is still some scope for improvement , although it is not such a big thing **What problems is NICE Workforce Management solving and how is that benefiting you?** Scheduling CSA during fluctuating volume, forecasting trends by including seasonality and other stimulus, making near perfect scheduling helps both in saving cost and employee satisfaction ### 31. NICE Workforce management is effective **Rating:** 4.0/5.0 stars **Reviewed by:** Sahil P. | E, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about NICE Workforce Management?** The ability to automate operations and overcome complexities of workforce planning very efficiently. **What do you dislike about NICE Workforce Management?** The platform is a bit complicated to use **What problems is NICE Workforce Management solving and how is that benefiting you?** Manpower planning of ground crew at airports. ### 32. One of the Very Best WFM Systems **Rating:** 4.5/5.0 stars **Reviewed by:** Jim W. | wfm administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2020 **What do you like best about NICE Workforce Management?** Considered one of the top two players in the WFM world. It has among other things the best forecasting solution. NICE and Aspect are very similar in design. But there are a few features that make NICE just a little bit better on the forecasting side. Namely in the "Budget Forecasting" module, you can make edits that allow you to change your inputs in real time without having to re run the entire forecast. **What do you dislike about NICE Workforce Management?** The employee interface is a little clunky and outdated. Also set up is not a breeze. It takes a lot pre work to get it ready to go. Once you do it is a solid tool. Also support at times wasn't what it was supposed to be during the install phase. **Recommendations to others considering NICE Workforce Management:** Do your research. Ask yourself what you are using the tool for. Their are easier and cheaper solutions. If you have a smaller contact center say less than 250 seats this may not be the way to go. But for larger more complex environments this is one of the best options out there. **What problems is NICE Workforce Management solving and how is that benefiting you?** WFM contact center optimization and real time agent management. ### 33. Amazing experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2021 **What do you like best about NICE Workforce Management?** Supoort at every level, from small scale to large scale **What do you dislike about NICE Workforce Management?** As of now nothing, need to explore more to answer this **What problems is NICE Workforce Management solving and how is that benefiting you?** Reduction of expenses ### 34. Nice is a comprehensive tool covering all 3 aspects of workforce management. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about NICE Workforce Management?** Nice covers all 3 aspects of workforce. Forecasting, capacity planning and scheduling. In addition to cal recording and monitoring too. The system is very customisable and user can adjust according to business needs **What do you dislike about NICE Workforce Management?** Forecast has limited scope of seasonal variation and abruptions. **What problems is NICE Workforce Management solving and how is that benefiting you?** Capacity planning and scheduling, RTA are well balance in NICE ### 35. Helps to analyse data and improve forecasting. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about NICE Workforce Management?** Real time tracking, data analytics. It really helps to use the workforce tactically. **What do you dislike about NICE Workforce Management?** Too much manual effort. Sometime it's difficult and lack agility **What problems is NICE Workforce Management solving and how is that benefiting you?** Optimise and organise the use of their staff through forecasting reduce time spent on repetitive administrative tasks effective absence recording, monitoring and management ### 36. Huge data in one place and handy to access. Help a lot in in monitoring the adherence **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2021 **What do you like best about NICE Workforce Management?** Could bring multiple employees at one place under scheduling **What do you dislike about NICE Workforce Management?** There could be some suggestions based on the previous activities. **What problems is NICE Workforce Management solving and how is that benefiting you?** It takes away of physical communication between agents and WFM team where everything has planed ### 37. NICE interface is user friendly.It also has a very efficient forecasting and scheduling system. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about NICE Workforce Management?** The schedule management and forecasting. **What do you dislike about NICE Workforce Management?** Integration of different report to one is difficult. **Recommendations to others considering NICE Workforce Management:** Definitely will suggest specially to contact centers. **What problems is NICE Workforce Management solving and how is that benefiting you?** Forecasting, as it caters for all the changes in volumes, cater for trend and seasonality and all the assumptions. ### 38. Special for managing the budget and performance of employees. **Rating:** 4.5/5.0 stars **Reviewed by:** Reuben J. | Manager, Clinical Operations, Mental Health & Substance Use , Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about NICE Workforce Management?** Nice Performance Management is a very powerful tool in tracking the budget information and performance of employees at a constant developmental process. Its skills are amazing in managing the whole budget detail and the employees are also satisfied by keeping a check on their performance and other works within the system. Its variable workforce management ability is commendable by gathering the employees at a single unit. The application can track the time and schedule the employee’s work. **What do you dislike about NICE Workforce Management?** There is no tool to detect the time and performance of the employees rather than making them available at the exact time. Besides, labour forecasting is not supported by this tool and it needs to be upgraded for possessing these informational features. **What problems is NICE Workforce Management solving and how is that benefiting you?** Nice Performance Management is an incredible tool to make business promotions and develop new strategies within our system with master skills. The tool let us know about the employee’s time of work and their capabilities to comprehend the given project. Everything within this application in favor of running the system with great management support. The tool is never less than any other schedule management application in providing a precise and well-establish schedule for the company and employees as well. ### 39. It was an amazing experience . **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2021 **What do you like best about NICE Workforce Management?** User friendly & easy for advisors to listen there calls. **What do you dislike about NICE Workforce Management?** 100 % call recording should be more effective. **Recommendations to others considering NICE Workforce Management:** It's user friendly. **What problems is NICE Workforce Management solving and how is that benefiting you?** From WFP aspect it's to use however it should be connected with outlook to send message automatically to defaulters. ### 40. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about NICE Workforce Management?** It's easy to use once someone gets to teach you. **What do you dislike about NICE Workforce Management?** Help options are typically written, it would be best if there's a video link as well. **What problems is NICE Workforce Management solving and how is that benefiting you?** Mostly the planning of the agents and trends of calls ### 41. User friendly & loads of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2021 **What do you like best about NICE Workforce Management?** Report building and extraction. Functionalities are diverse to play around **What do you dislike about NICE Workforce Management?** Problem to work if handling mutiple time zones. There should be a way to tackle **What problems is NICE Workforce Management solving and how is that benefiting you?** Planning and Optimizing schedules for agents. Very fast and easy to understand ### 42. User friendly and hassle free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about NICE Workforce Management?** Ease of access. It helps to access required material with no hassle **What do you dislike about NICE Workforce Management?** No downside so far , I believe constant feedback can improve any portal **What problems is NICE Workforce Management solving and how is that benefiting you?** Head count management and data reconciliation majorly ### 43. Very user friendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about NICE Workforce Management?** - Easy to use - Reporting - Adds value to the business **What do you dislike about NICE Workforce Management?** - Latency (sometimes) but it may be because if internet connection **What problems is NICE Workforce Management solving and how is that benefiting you?** Complex Workforce Analysis Realtime data ### 44. The most user friendly tool for your WFM needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about NICE Workforce Management?** Forecasting, Scheduling, real time management, Schedule adjustment etc **What do you dislike about NICE Workforce Management?** Not that I could thing of. All the features are great! **What problems is NICE Workforce Management solving and how is that benefiting you?** Schedule adherence ### 45. Review of NICE **Rating:** 4.5/5.0 stars **Reviewed by:** Jack H. S. | Director of Sales, Northeast, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2021 **What do you like best about NICE Workforce Management?** They have very excellent customer service and has a nice user interface. **What do you dislike about NICE Workforce Management?** Occasionally I experience some quality issues - sometimes calls drop. **What problems is NICE Workforce Management solving and how is that benefiting you?** We have improved our customer satisfaction. ### 46. IEX for Scheduling Call Center Workforce **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah D. | Senior Marketing Communication Consultant, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2018 **What do you like best about NICE Workforce Management?** Keeps me organized and on task to help me remember what I did during the day. I'm able to put in different exceptions to hold myself accountable for the work and delegation of work throughout the day. **What do you dislike about NICE Workforce Management?** This could be the way my company uses the tool but it's very cumbersome to add exceptions to the workday and takes what I feel like too much time. The system has to be manually updated each week vs having someone's 'normal' schedule be inputted automatically and just adjusted from there. Seems time consuming to be entered in manually each week when schedules don't always change. **Recommendations to others considering NICE Workforce Management:** Definitely a good product to keep workforce accountable with tangible data to refer back to **What problems is NICE Workforce Management solving and how is that benefiting you?** Scheduling for a call center and keeping everyone accountable for what they should be doing vs what they did during the workday. It also allows the data to become tangible so depts can be held accountable and everyone can refer back year over year to see what kind of labor is needed based on previous scheduling. ### 47. Great set of tool options, yet information has to be requerried each time **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2017 **What do you like best about NICE Workforce Management?** Very granular details can be obtained along with analytics with customizable views. The goal settings and integration with other systems seems to be set up just right. **What do you dislike about NICE Workforce Management?** Getting a report takes time with a new query each session to regain the information I had the prior time. The user interface is not allows intuitive and would be more useful with up to date widgets. **Recommendations to others considering NICE Workforce Management:** Good product overall, just can be time consuming to run reports - but data is accurate and useful. Some frames are not shown properly in Mozilla Firefox, so best to use a different browser. Trying to find detailed information that went into payment calculations is not easy to navigate. **What problems is NICE Workforce Management solving and how is that benefiting you?** Visibility into performance management tracking and results. Able to use a variety of tools to obtain the information and create reports. ### 48. IEX is a great solution for scheduling/workforce mgmt **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2020 **What do you like best about NICE Workforce Management?** I love that it gives a pop up notification screen when schedule has changed, and when it is time for breaks etc **What do you dislike about NICE Workforce Management?** Sometimes you have to refresh to get the notifications **What problems is NICE Workforce Management solving and how is that benefiting you?** Solving the problem of schedule adherence for my reps and also issues with notifying of schedule changes ### 49. Keeps me on track **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about NICE Workforce Management?** There is much to like about NICE. My favorite feature is how “My packages” is offered to us and it is very accessible. Easy to view and listen to calls and also reviews. **What do you dislike about NICE Workforce Management?** I don’t like how the drill data is shown. It is never accurate and takes forever to update with new data. **Recommendations to others considering NICE Workforce Management:** Easy to use once given a tutorial. Make sure you do the tutorial. **What problems is NICE Workforce Management solving and how is that benefiting you?** Listen to my own and other employees' latest interactions with customers. It helps with business needs to improve our relationship with customers to a higher standard of customer service. ### 50. WFM Planning software with some good and some bad elements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about NICE Workforce Management?** I love that you are able to copy and paste shifts. I also love that there is an audit trail that makes it easy to go back in time. **What do you dislike about NICE Workforce Management?** Allocations and requirements are often faulty and need to be run again and again which is very time consuming. **Recommendations to others considering NICE Workforce Management:** It a great planning software but I would thoroughly investigate if it needs your specific needs before switching. **What problems is NICE Workforce Management solving and how is that benefiting you?** Planning of an omni-channel customer service environment with over 600 employees. ## NICE Workforce Management Discussions - [What does NICE IEX stand for?](https://www.g2.com/discussions/what-does-nice-iex-stand-for) - [What is the best workforce management software?](https://www.g2.com/discussions/nice-workforce-management-what-is-the-best-workforce-management-software) - [What is nice workforce management?](https://www.g2.com/discussions/what-is-nice-workforce-management) - [NICE provide service to only organizations or a individual can also take services?](https://www.g2.com/discussions/nice-provide-service-to-only-organizations-or-a-individual-can-also-take-services) - 1 upvote - [How it can be marketed ...because in India ..very few people are using it](https://www.g2.com/discussions/how-it-can-be-marketed-because-in-india-very-few-people-are-using-it) - [View NICE Workforce Management pricing details and edition comparison](https://www.g2.com/products/nice-workforce-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+14%3A22%3A26+-0500&secure%5Bsession_id%5D=afadef99-8070-4ffd-932a-358eef4b639d&secure%5Btoken%5D=6b71ca8e52081875c04e96a782f9c4cdc48309a59e6a234885fe68edf8498da9&format=llm_user) ## NICE Workforce Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) ## NICE Workforce Management Features **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top NICE Workforce Management Alternatives - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - 4.2/5.0 (210 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (419 reviews) - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) - 4.6/5.0 (178 reviews)