Sarah D.
SD
Senior Marketing Communication Consultant
Computer Software
Enterprise (> 1000 emp.)
Originally submitted 4/9/2018
"IEX for Scheduling Call Center Workforce"
3.5/5
What do you like best about NICE Workforce Management?

Keeps me organized and on task to help me remember what I did during the day. I'm able to put in different exceptions to hold myself accountable for the work and delegation of work throughout the day. Review collected by and hosted on G2.com.

What do you dislike about NICE Workforce Management?

This could be the way my company uses the tool but it's very cumbersome to add exceptions to the workday and takes what I feel like too much time. The system has to be manually updated each week vs having someone's 'normal' schedule be inputted automatically and just adjusted from there. Seems time consuming to be entered in manually each week when schedules don't always change. Review collected by and hosted on G2.com.

NICE Workforce Management

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