--- title: NICE Workforce Management Reviews meta_title: 'NICE Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 90 reviews by the users' company size, role or industry to find out how NICE Workforce Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 90 scale: '5' date_modified: '2026-07-07' parent_category: name: HR url: https://www.g2.com/categories/hr --- # NICE Workforce Management Reviews **Vendor:** NiCE **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 90 ## About NICE Workforce Management With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com ## NICE Workforce Management Pros & Cons **What users like:** - Users appreciate the **easy-to-use platform** of NICE Workforce Management, which greatly improves time management and scheduling efficiency. (2 reviews) - Users find NICE Workforce Management's **effective scheduling features** invaluable, greatly enhancing efficiency and streamlining time management tasks. (2 reviews) - Users value the **accessibility** of NICE Workforce Management, noting its efficiency in managing time off and scheduling tasks. (1 reviews) - Users praise NICE Workforce Management for its **exceptional agent management** , particularly in scheduling team tasks efficiently. (1 reviews) - Users value the **automation of tasks** in NICE Workforce Management, significantly enhancing efficiency and saving time in scheduling. (1 reviews) - Comprehensive Features (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) - Users appreciate the **easy-to-use platform** for effective time management with NICE Workforce Management. (1 reviews) **What users dislike:** - Users face **scheduling issues** with slow processing speed and complicated time-off requests in NICE Workforce Management. (2 reviews) - Users find the **customization difficult** , affecting aesthetics and complicating the scheduling of time off. (1 reviews) - Users find the **difficult setup** of NICE Workforce Management requires extensive training, leading to frustration and wasted resources. (1 reviews) - Users find the **interface outdated** , expressing dissatisfaction with the non-modern design of NICE Workforce Management. (1 reviews) - Users find the **steep learning curve** of NICE Workforce Management to be time-consuming and resource-intensive. (1 reviews) - Slow Loading (1 reviews) - Steep Learning Curve (1 reviews) - Users find the **interface outdated** and feel that the design lacks a modern appeal. (1 reviews) ## NICE Workforce Management Reviews ### 1. Centralized platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2019 **What do you like best about NICE Workforce Management?** It is a platform where we optimize the performance of our contact center and help forecast and plan more accurately and schedule more efficiently. **What do you dislike about NICE Workforce Management?** There are no dislikes so far but the package pricing is too high. **Recommendations to others considering NICE Workforce Management:** No recommendations so far. The app works much better than i expected. **What problems is NICE Workforce Management solving and how is that benefiting you?** I am able to plan my projects and tasks efficiently. - The scheduler allows me to take breaks and schedule our tasks properly. -There is no need to look at the clock to schedule our tasks. Nice iex does that for you. ### 2. Contact center must-have **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2019 **What do you like best about NICE Workforce Management?** Workforce Management needs to have a tool that really can automatize most of the "maintenance" process to ensure proper planification. IEX provides enough tools to enhance service levels while decreasing the work needed to plan ahead. **What do you dislike about NICE Workforce Management?** Newer versions are more user friendly but lose keyboard/power-user shortcuts. Most backoffice functions are not great. **Recommendations to others considering NICE Workforce Management:** Excelent non-web based tool for inbound/outbound contact plans. **What problems is NICE Workforce Management solving and how is that benefiting you?** Forecasting and making resources more efficient, whenever its agent schedules, workstation usage, or resource monitoring. ### 3. Nice for staff evaluation and monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2018 **What do you like best about NICE Workforce Management?** In my case I use the nice perform for master site tool, specifically business analyzer. I work in an area of attention to the client of the insurance industry, coordinating the analysts that provide such attention. In this type of work the levels of service and attention are measured constantly to guarantee the satisfaction of the client, the operativity and the goals or objectives of the organization for which I work. Therefore I need to measure these levels through monitoring or evaluations made to analysts and for this I use this tool, it allows me to evaluate, measure received calls, save, search and export them. Also share them with the analysts so that there is a feedback, the opportunities for improvement are measured and an action plan is defined. **What do you dislike about NICE Workforce Management?** As for support is another story, there is no assistance but a manual. It is only in English which is not useful in my country since not all people dominate the language so it is difficult configuration issues, changes of roles, user creation, installation, updates and equipment changes. I believe that these aspects should be improved in a new update of the tool and if possible add a virtual assistant or an interactive guide. **Recommendations to others considering NICE Workforce Management:** My recommendations to use the tool is more than anything to hire a person who is qualified for the support area, is bilingual and understands everything about the tool so that it can be fully functional. **What problems is NICE Workforce Management solving and how is that benefiting you?** More than all issues related to customer service as it allows to hear the interaction between the operator and the user. Especially when the operators or analysts work during non-office hours, holidays or weekends. It allows monitoring and supervising the operation in the call center. ### 4. Great for Scheduling and Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about NICE Workforce Management?** Extremely scalable depending on the size of your business. Forecasting, Scheduling and reporting options that let you know where your staff are, their productivity, and ability to measure calls vs. forecast **What do you dislike about NICE Workforce Management?** Not really any downsides. Some of the older versions can be slower to load, but easily rectified by using latest versions. **Recommendations to others considering NICE Workforce Management:** It is a great solution that can meet the needs of your business. **What problems is NICE Workforce Management solving and how is that benefiting you?** Has increased productivity and allowed us to see gaps in scheduling and forecasting. ### 5. Schedule **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about NICE Workforce Management?** Get updates on schedule updates in real time **What do you dislike about NICE Workforce Management?** I don’t dislike the platform. Its a great time management platform. **Recommendations to others considering NICE Workforce Management:** Na **What problems is NICE Workforce Management solving and how is that benefiting you?** Adhering to my schedule ### 6. A good tool if you're an expert at workarounds **Rating:** 3.5/5.0 stars **Reviewed by:** Minna C. | WFM Scheduler and IEX Admin at Tangoe, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2018 **What do you like best about NICE Workforce Management?** It's fairly clean and simple. There are many options and view to see the data. I love the Agent Data Groups, as I use them to organize groups within an MU and during bidding. It keeps redundant tasks to a minimum. **What do you dislike about NICE Workforce Management?** I dislike the lack of training that was provided when we purchased IEX. I wish we could delete skills. IEX is unable to take on all of the changes of a growing service desk. Reporting is one of the worst things I've encountered as it pastes a pdf into excel. The raw data is not accessible and the canned reports are useless. In order to utilize adherence reporting, we need several macros and workbooks to turn the inconsistent pdf-excel mashup into something almost usable. Maybe a problem with the majority of tools out there, but IEX cannot forecast for small call volume groups. **Recommendations to others considering NICE Workforce Management:** IEX forecasting has been our biggest challenge. This is partly due to our smaller language groups. If you have a busy center with lots of calls, I don't think you'd run into the same issues we face. Ask lots of questions when considering and use real-world information from your center to see if they're compatible. **What problems is NICE Workforce Management solving and how is that benefiting you?** We're able to place staffing into better schedules via shift bidding. Before IEX this was manually done via email. It was a long and painful process. With IEX we can view schedules and staffing against call volume forecasts. Sadly, the forecast is still not 100% usable. ### 7. Manage Schedules & Employees Easily **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2019 **What do you like best about NICE Workforce Management?** Ability to quickly modify schedules and skills for individual employees or groups or employees. **What do you dislike about NICE Workforce Management?** Software can be slow and sometimes tools will stop working with no error messages or indication of failure. **Recommendations to others considering NICE Workforce Management:** Ask when the last time the software in use was updated and added features, these systems often fall behind in features and functions so if you're looking to move forward in cloud and virtualization you want to know that is already something they have deployed in some manner. **What problems is NICE Workforce Management solving and how is that benefiting you?** We're solving attendance and adherence control issues by collecting information on actual-to-schedule actions and organizing the information in a manner that allows action. The benefits are what you would expect from similar scheduling and RTA tools on the market, this one just happened to fit for our organization. ### 8. A good program but leaves room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Sean M. | UNDERWRITING SUPPORT, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2019 **What do you like best about NICE Workforce Management?** I like how easy it is to access previously recorded calls, and how great the database is for previously recorded calls. **What do you dislike about NICE Workforce Management?** I dislike the show startup time, and how the app frequently closes in error. **What problems is NICE Workforce Management solving and how is that benefiting you?** Listening to calls that had issues that needed to be resolved, and evaluating calls for improvement. ### 9. NICE Call Recording **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Plastics | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2019 **What do you like best about NICE Workforce Management?** NICE is very helpful when it comes to providing its customers with a wide range of features that help pinpoint strengths and weaknesses in determining how employees interact with their customers in providing them with accurate and quick customer service. **What do you dislike about NICE Workforce Management?** There are many upgrades that may be needed to operate nice system solutions and that may cost too much money or could take a long time to deploy before seeing positive results **What problems is NICE Workforce Management solving and how is that benefiting you?** In using NICE in the past they have been very helpful in solving all issues and have provided excellent support to front and end users utilizing their software. ### 10. Risk Analyst **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about NICE Workforce Management?** NICE is supportive of our initiatives, and will offer to help us overcome any roadblocks or challenges we may face. We are able to leverage call logging through examples along with our data to find trends and see where this is more opportunity. **What do you dislike about NICE Workforce Management?** The layout is very confusing and restrictions with the different filters. **Recommendations to others considering NICE Workforce Management:** A layout change would be nice and a help filter since it is very hard to look up exactly examples based on the purpose you are searching for. **What problems is NICE Workforce Management solving and how is that benefiting you?** Being able to leverage different examples in the system and filter somewhat based on location and the ability to run queries and organize a structure for future uses. ### 11. NICE program you’ve got there. **Rating:** 5.0/5.0 stars **Reviewed by:** Bryce I. | Business Owner, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2018 **What do you like best about NICE Workforce Management?** We used it for call monitoring and quality assurance and control. It was the perfect solution. Easy to use and navigate. **What do you dislike about NICE Workforce Management?** Sometimes it was a tad glitchy or didn’t load inputs the first time. Other than that wonderful. **Recommendations to others considering NICE Workforce Management:** Do it, you won’t regret it. **What problems is NICE Workforce Management solving and how is that benefiting you?** Call quality and assurance within a call center. Allows agents to listen to their grades calls to fix mistakes they may have made or correct them for the future. ### 12. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about NICE Workforce Management?** Organization is really good, very intuitive **What do you dislike about NICE Workforce Management?** Should be able to open calls in same window **What problems is NICE Workforce Management solving and how is that benefiting you?** Records calls and provides a space for QA to grade and review ### 13. A NICE Application **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon S. | Workforce Admin, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2018 **What do you like best about NICE Workforce Management?** I like being able to support an entire timezone worth of employees by opening one MU set then I'm off to the races. **What do you dislike about NICE Workforce Management?** Different servers are slower than others. For DTV the server we use goes at a snails pace and can really delay work. **Recommendations to others considering NICE Workforce Management:** A great platform if your business supports multiple sites. **What problems is NICE Workforce Management solving and how is that benefiting you?** We use this for scheduling purposes. Where agents can check their schedules and where y team can audit and maintain as needed. ### 14. Using NICE **Rating:** 4.5/5.0 stars **Reviewed by:** Kee💋 J. | Boutique Owner, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about NICE Workforce Management?** Login and being able to see my schedule. **What do you dislike about NICE Workforce Management?** Sometimes the log in interface crashes and must screenshot on Mac (call center job) to send email to get fixed. **Recommendations to others considering NICE Workforce Management:** Good to use for big companies wanting to produce mass schedules and event calendars for the job. **What problems is NICE Workforce Management solving and how is that benefiting you?** Scheduling conflicts and being able to switch shift times with other users once approved. My managers can log in and see who has been active on the site Incase of any schedule changes due to weather or holidays, etc. ### 15. NiCE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about NICE Workforce Management?** How update everything happens within seconds of change **What do you dislike about NICE Workforce Management?** Sometimes it may take linger yo load but that is with anything **What problems is NICE Workforce Management solving and how is that benefiting you?** Making sure time is available ### 16. Excellent tool for **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2018 **What do you like best about NICE Workforce Management?** Effective way of protraying adherance to schedule on behalf of all employees. Easy way to manage schedule changes and see some potential for oppertunities with various employees. ie, Changing schedule to accomondate them needing to take thier children to school before getting to work. **What do you dislike about NICE Workforce Management?** I believe their should be an analysis section where I, as manager, can assess certain statistics such as IDLE time, leakage, etc. Very cut and dry software. **Recommendations to others considering NICE Workforce Management:** More features; The top performer in _______ category, Ranking employees, etc. I could do it all but have to export to excel first. **What problems is NICE Workforce Management solving and how is that benefiting you?** Agents must adhere to schedule in order to meet their queue. An effective way of scheduling people across the department and examine how well they are adhering to thier schedules. ### 17. Very easy to maneuver and operate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2018 **What do you like best about NICE Workforce Management?** Simplicity of the product. It was very easy for me to use the software. Not much training required. **What do you dislike about NICE Workforce Management?** Some functions are outdated. Changes and updates on a regular basis would be nice. **Recommendations to others considering NICE Workforce Management:** Update software on regular basis. **What problems is NICE Workforce Management solving and how is that benefiting you?** Ability to problem solve for our customers by accessing the readily available information through NICE. ### 18. IEx **Rating:** 3.0/5.0 stars **Reviewed by:** Richard R. | Senior Compliance Analyst, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about NICE Workforce Management?** Easy to navigate , also user friendly. Easy to learn **What do you dislike about NICE Workforce Management?** Reports are difficult to create. Doesn’t have some advanced features of other software **What problems is NICE Workforce Management solving and how is that benefiting you?** Run schedules, forecasting ### 19. It's up and down **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2018 **What do you like best about NICE Workforce Management?** I like that the program givens alerts of changes and upcoming happenings to help keep you on track **What do you dislike about NICE Workforce Management?** The timeboard goes down frequently and can delay when coming back up. **What problems is NICE Workforce Management solving and how is that benefiting you?** It helps to keep everyone on schedule and the 5 minute reminder helps to keep everyone on track. It helps cutting down with missed or late breaks. It also gives a reminder 5 minutes before over which helps with coming back on time ### 20. Effective Time Management **Rating:** 5.0/5.0 stars **Reviewed by:** Arianne R. | Casualty Adjuster, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about NICE Workforce Management?** Easier user interface for employers and employees alike. **What do you dislike about NICE Workforce Management?** Slight lag in updating information and refreshing schedules. **What problems is NICE Workforce Management solving and how is that benefiting you?** Independent time management for employees with easy access for managers to review and monitor for complaince. It's a very hands off approach to managing schedules while still allowing a level of independence. ### 21. Decent to use, some hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about NICE Workforce Management?** I like that the schedules on this program automatically update. **What do you dislike about NICE Workforce Management?** My issue with the program is that I get constant updates throughout the day stating that my schedule has updated when nothing has updated at all. **Recommendations to others considering NICE Workforce Management:** Just be prepared for it to update alot even if there's nothing to update! **What problems is NICE Workforce Management solving and how is that benefiting you?** It's easy to put in for PTO,VTO when using this program. ### 22. IEX is great Overall **Rating:** 4.0/5.0 stars **Reviewed by:** Gary E. | Workforce Manager, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about NICE Workforce Management?** IEX does a great job implementing forecasting with scheduling and RTA tools. A great suite for all roles to sync together. **What do you dislike about NICE Workforce Management?** Schedule Patterns (instead of availability based schedules with rules) and the lack of intraday staffing in schedule management and optimization. **Recommendations to others considering NICE Workforce Management:** Great all in one package from NICE. **What problems is NICE Workforce Management solving and how is that benefiting you?** Schedule adherence, forecasting, shift and PTO bid, schedule change ticket system, etc ### 23. NICE is very simple to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2018 **What do you like best about NICE Workforce Management?** I like that it is rather simple to use and the convenience of it. **What do you dislike about NICE Workforce Management?** There isn't anything that I dislike. It is such an easy system that you do not need much training to use it. **What problems is NICE Workforce Management solving and how is that benefiting you?** real time update capability. The benefits are it is very convenient. ### 24. Everyday use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about NICE Workforce Management?** Easy to use and also request time off and schedule changes **What do you dislike about NICE Workforce Management?** At this time, we have not had any issues to document **What problems is NICE Workforce Management solving and how is that benefiting you?** We are using it for schedules so that we always have coverage ### 25. Great for call center **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole H. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about NICE Workforce Management?** Easy to view schedule , and understand what calls employees are on, ability to see weeks of schedules **What do you dislike about NICE Workforce Management?** Cost as we are limited to licenses and adding more areas into the system **What problems is NICE Workforce Management solving and how is that benefiting you?** Forecasting and knowing where employees are logged in ### 26. Quality monitoring. Simple tool. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2018 **What do you like best about NICE Workforce Management?** Interactive and customizable with the right knowledge. **What do you dislike about NICE Workforce Management?** Many tools out of date or way too expensive. **Recommendations to others considering NICE Workforce Management:** Robotics, screen capture, and voice analytics amazing but expensive. **What problems is NICE Workforce Management solving and how is that benefiting you?** Quality check phone calls with data base at your fingertips. Keeps record of scores calls for reports. ### 27. Does not reflect actual time **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about NICE Workforce Management?** Main dashboard display; my shifts for the next two weeks are listed clearly. **What do you dislike about NICE Workforce Management?** It frequently adjusts breaks to be more than an hour past their designated time, and its system for requesting any section of time or shifts off is incredibly counter intuitive. **What problems is NICE Workforce Management solving and how is that benefiting you?** None; we already have 2 systems that we use to keep track of workers' time uses, this is just extra nannying. ### 28. Nice Performance Management **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2017 **What do you like best about NICE Workforce Management?** I like that you can review the work of others as well as your own **What do you dislike about NICE Workforce Management?** I don't like that everyone has access to all my phone calls **Recommendations to others considering NICE Workforce Management:** make sure you set the proper access so people cannot access everything **What problems is NICE Workforce Management solving and how is that benefiting you?** It does allow us to see where we can improve from a sales perspective with our phone interactions ### 29. Nice is great in many ways for both Managmement and Staff! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2017 **What do you like best about NICE Workforce Management?** The ease in which staff can navigate through it's features and use them as additional tools to help with their daily task **What do you dislike about NICE Workforce Management?** Don't have much that I would dislike at the moment **Recommendations to others considering NICE Workforce Management:** Use on addition to other tools you may be currently using to enhance staff improvement and do it using a measurable tool. **What problems is NICE Workforce Management solving and how is that benefiting you?** Employees able to access their pay is a huge benefit as well as being able to track individual performance and having a tool to measure success comes in handy when creating goals for the month at hand. ### 30. Excellent for monitoring call performances **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah G. | Principal Product Manager, Outbound, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2017 **What do you like best about NICE Workforce Management?** This allows me to listen to customer call interactions with the associates and grade/ rate these calls for customer servicing experience. **What do you dislike about NICE Workforce Management?** I dislike how different versions give us different accesses to different call centers. Wish it was all accessible through one version. **What problems is NICE Workforce Management solving and how is that benefiting you?** We are able to improve the customer service experiences in the call center by reviewing past calls and grant incentives. ### 31. Nice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about NICE Workforce Management?** I’m able to keep track of my calls easily **What do you dislike about NICE Workforce Management?** Sometimes it’s difficult to navigate and find what I need **Recommendations to others considering NICE Workforce Management:** Love this program one I got the hang of it **What problems is NICE Workforce Management solving and how is that benefiting you?** Able to view calls and stats ### 32. Nice Performance Management Review **Rating:** 3.5/5.0 stars **Reviewed by:** andre h. | Product Graphic Designer, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2017 **What do you like best about NICE Workforce Management?** Software is great for call analysis. You are able to record telephone calls and listen to them at a later time. It is great for a call center or customer service setting. You are able to leave comments and for the person you are monitoring the call for and also send that person specific packages for them to review your findings. **What do you dislike about NICE Workforce Management?** This software is not compatible with any browser. Is works best with internet Explorer. It takes a little time to figure out how to use the software so I would say that the interface is not too user friendly. **What problems is NICE Workforce Management solving and how is that benefiting you?** This makes coaching and training for representatives easier. Its also helps to keep the history of any conversation done over the phone. ### 33. Easy to use system for both administrator and employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about NICE Workforce Management?** The best quality is the gps logging when employees clock in **What do you dislike about NICE Workforce Management?** The only thing that I would mention is that NICE does not work well on older devices unless they have the most recent software version downloaded. **What problems is NICE Workforce Management solving and how is that benefiting you?** It manages my employees clock in punches in one place. Nice can be downloaded on any up to date device so that clocking in and out can be done anywhere out in the real world work field. ### 34. user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2017 **What do you like best about NICE Workforce Management?** it gives you overall scores for assessment. Mine is for an incoming call center. **What do you dislike about NICE Workforce Management?** not a lot of explanation for details missed. **What problems is NICE Workforce Management solving and how is that benefiting you?** quality of guest service. ### 35. Nice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2017 **What do you like best about NICE Workforce Management?** Easy to use, allows me get information for acciunts **What do you dislike about NICE Workforce Management?** Doesn't always record, hard to find accounts sometimes **What problems is NICE Workforce Management solving and how is that benefiting you?** Call listening - great for finding accounts ### 36. Scheduling **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2017 **What do you like best about NICE Workforce Management?** Easy to see when someone was late, ability to track your employees attendance **What do you dislike about NICE Workforce Management?** Primitive. Reports were not user friendly **Recommendations to others considering NICE Workforce Management:** NICE is a good resource to have but report running was tedious and not user friendly. **What problems is NICE Workforce Management solving and how is that benefiting you?** Scheduled adherence. Able to identify prompt worker. ### 37. Nice Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Josh C. | Enterprise Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2016 **What do you like best about NICE Workforce Management?** It is the best performance management solution on the market by far. I really like how it helps my me understand how my team is doing from a performance management standpoint. **What do you dislike about NICE Workforce Management?** It is also the most expensive solution on the market. It is even more expensive then Verints Solution. **Recommendations to others considering NICE Workforce Management:** If you are not worried about cost this is the best solution for you **What problems is NICE Workforce Management solving and how is that benefiting you?** Performance Management, emoplyee engagement, workforce management and a few others. ### 38. Nice IEX **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2017 **What do you like best about NICE Workforce Management?** The amount of data I can access with one piece of software. **What do you dislike about NICE Workforce Management?** It's sometimes not the most user friendly, but that could just be because I haven't used the new version much yet, and I'm not used to it. **Recommendations to others considering NICE Workforce Management:** It's a robust suite, and will do what is needed. **What problems is NICE Workforce Management solving and how is that benefiting you?** Call center scheduling, reporting, payroll with an automated feed into PeopleSoft ### 39. Great for recorded and retrieving calls **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2016 **What do you like best about NICE Workforce Management?** Easy to manage multiple groups, can customize roles, and easy to train new users. **What do you dislike about NICE Workforce Management?** No option to set future assignments in our current version - any changes must be on the effective date or later. **Recommendations to others considering NICE Workforce Management:** Easy to use and very straightforward. Great for recording and finding calls. **What problems is NICE Workforce Management solving and how is that benefiting you?** Call recording - great to finding and playing back phone calls. ### 40. Very good for call center environment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2016 **What do you like best about NICE Workforce Management?** So many options and features you can use, easy to use and it doesn't take long at all to understand how it works **What do you dislike about NICE Workforce Management?** You should be able to personalize more the appearance (not only colors or languages), and maybe have more stability **What problems is NICE Workforce Management solving and how is that benefiting you?** Easy and fast software to manage hours and performances of employees in a call center environment ## NICE Workforce Management Discussions - [What does NICE IEX stand for?](https://www.g2.com/discussions/what-does-nice-iex-stand-for) - [What is the best workforce management software?](https://www.g2.com/discussions/nice-workforce-management-what-is-the-best-workforce-management-software) - [What is nice workforce management?](https://www.g2.com/discussions/what-is-nice-workforce-management) - [NICE provide service to only organizations or a individual can also take services?](https://www.g2.com/discussions/nice-provide-service-to-only-organizations-or-a-individual-can-also-take-services) - 1 upvote - [How it can be marketed ...because in India ..very few people are using it](https://www.g2.com/discussions/how-it-can-be-marketed-because-in-india-very-few-people-are-using-it) - [View NICE Workforce Management pricing details and edition comparison](https://www.g2.com/products/nice-workforce-management/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+15%3A46%3A57+-0500&secure%5Bsession_id%5D=bf4882c3-b693-45d9-b386-ba2ea351334c&secure%5Btoken%5D=e0cfe5aa0fde119b8c7318191ccf22ac44168c06062b9140b4a41debedc64d81&format=llm_user) ## NICE Workforce Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) ## NICE Workforce Management Features **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top NICE Workforce Management Alternatives - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - 4.2/5.0 (210 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (421 reviews) - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) - 4.6/5.0 (180 reviews)