--- title: NICE Workforce Management Reviews meta_title: 'NICE Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 90 reviews by the users' company size, role or industry to find out how NICE Workforce Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 90 scale: '5' date_modified: '2026-08-07' parent_category: name: HR url: https://www.g2.com/categories/hr --- # NICE Workforce Management Reviews **Vendor:** NiCE **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 90 ## About NICE Workforce Management With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com ## NICE Workforce Management Pros & Cons **What users like:** - Users appreciate the **ease of use** of NICE Workforce Management, simplifying time management and enhancing workflow efficiency. (2 reviews) - Users appreciate the **effective scheduling** features of NICE Workforce Management, streamlining time off and shift management effortlessly. (2 reviews) - Users value the **ease of scheduling** in NICE Workforce Management, which significantly enhances workflow and saves time. (1 reviews) - Users praise NICE Workforce Management for its **effective agent management** , making team scheduling seamless and efficient. (1 reviews) - Users value the **automation features** of NICE Workforce Management, which significantly enhance efficiency and streamline labor processes. (1 reviews) - Comprehensive Features (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) - Users appreciate the **easy-to-use platform** for effective time management with NICE Workforce Management. (1 reviews) **What users dislike:** - Users find the **scheduling issues** in NICE Workforce Management frustrating due to slow processing and complex time-off rules. (2 reviews) - Users find **customization difficult** , noting complexities in scheduling time off with existing rules in NICE Workforce Management. (1 reviews) - Users find the **difficult setup** of NICE Workforce Management cumbersome, requiring extensive training and time investment for effective use. (1 reviews) - Users find the **interface outdated** , feeling that the design lacks a modern touch and detracts from usability. (1 reviews) - Users encounter a **steep learning curve** due to the lengthy initial setup and slow schedule processing speeds. (1 reviews) - Slow Loading (1 reviews) - Steep Learning Curve (1 reviews) - Users find the **interface outdated** and feel that the design lacks a modern appeal. (1 reviews) ## NICE Workforce Management Reviews ### 1. Such a nice tool **Rating:** 5.0/5.0 stars **Reviewed by:** Theo Paulin G. | Social Media Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about NICE Workforce Management?** So far, NICE has been the best when it comes to managing team schedules. **What do you dislike about NICE Workforce Management?** The design doesn't appear very modern, and the interface comes across as outdated. **What problems is NICE Workforce Management solving and how is that benefiting you?** The team schedule is displayed clearly and is easy to use. ### 2. Good time management system **Rating:** 5.0/5.0 stars **Reviewed by:** Kahlil Z. | Beauty Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about NICE Workforce Management?** It provides you with a easy to use platform for time management **What do you dislike about NICE Workforce Management?** It could be more aesthically appealing and scheduling time off can be complicated to do when using the "rules" **What problems is NICE Workforce Management solving and how is that benefiting you?** Allows all workers to be on a paced schedule and minimizes chaos ### 3. NICE IEX REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Chai M. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about NICE Workforce Management?** It is very easy to use and easy to implement to our day to day work. The customer support is really helpful. We use it everyday. It's features really help us to monitor the agent's schedules and easy to integrate. **What do you dislike about NICE Workforce Management?** No, I find it very helpful it is the tool that we have been using since day one. **What problems is NICE Workforce Management solving and how is that benefiting you?** Easy to track schedules ### 4. "Nice" **Rating:** 5.0/5.0 stars **Reviewed by:** Kavita G. | Content Moderator, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about NICE Workforce Management?** Nice is a simple and convenient tool to manage all employee's activities. The 'Time Off Manager' menu makes it simple to examine details about remaining hours, including Holidays, accrued, and my privilege leaves and comp off. This tool is straightforward to use. **What do you dislike about NICE Workforce Management?** Nothing to dislike about Nice. This is an excellent tool with an excellent interface and easy to use. **What problems is NICE Workforce Management solving and how is that benefiting you?** Nice is beneficial to track all the activities of employees and manage their leaves and working hours. It helps to assign tasks to the employees. It is an excellent tool I have ever used. ### 5. Go to Tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Lenard M. | Agent, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about NICE Workforce Management?** Nice helps us track our schedule easily as it displays daily records. **What do you dislike about NICE Workforce Management?** Nothing much, it rarely experience latency but overall, it a great app. **What problems is NICE Workforce Management solving and how is that benefiting you?** Reduces the hassle of knowing your schedule. ### 6. Helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about NICE Workforce Management?** Schedule viewer, real-time adherence and you can view an entire year of an agent schedule. The tab to locate different LOBs within the same organization is great when managing other accounts. **What do you dislike about NICE Workforce Management?** On occasion, the tabs lag out, and it gets prolonged. When you want to view an agent's schedule for a week/ month or more, downloading the information takes a while. **What problems is NICE Workforce Management solving and how is that benefiting you?** It makes the job easy because you can monitor if an agent is on a call, hold, Acw etc. It is Beneficial in modifying the schedule and viewing the queue, or headcount needed vrs staffing. ### 7. Robust WFM Suite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about NICE Workforce Management?** It is very intuitive. Also has a very robust algorithm and forecasts are spit on as long as you keep your data clean. Simple scheduling. By far the most robust WFM tool I have used. **What do you dislike about NICE Workforce Management?** There are certain parts of it that are less intuitive and harder to use, and it will allow you to schedule conflicts without giving errors. Also, data models are set up different then CXONe...so cross platform reporting is hard to compare. **What problems is NICE Workforce Management solving and how is that benefiting you?** It allows us to budget effectively by allowing us efficiency in scheduling to meet demands and forecasts future hiring and training. ### 8. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Marlou C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about NICE Workforce Management?** This website helps me to know what day and time I should do for my activity. **What do you dislike about NICE Workforce Management?** I see no reason not to like this website, as it is ok for me **What problems is NICE Workforce Management solving and how is that benefiting you?** Even my website business maybe it was an error. I still saw my schedule because of the NICE ### 9. Nice Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2023 **What do you like best about NICE Workforce Management?** I like how I can request overtime and keep track of my overtime hours on my schedule! **What do you dislike about NICE Workforce Management?** I dislike that there not that much you can do besides see your schedule and add overtime. **What problems is NICE Workforce Management solving and how is that benefiting you?** Artists with my schedule and keeping track of overtime as well as extra shifts. ### 10. Nice is amazxing **Rating:** 5.0/5.0 stars **Reviewed by:** Ginille H. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about NICE Workforce Management?** I think Nice works so well with calls, it is an easy to use program **What do you dislike about NICE Workforce Management?** I dont like that sometimes the system can go down **What problems is NICE Workforce Management solving and how is that benefiting you?** I love how user friendly it is ### 11. A complete Workforce Management Solution for Call Center Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Hammad B. | Director of Operations, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about NICE Workforce Management?** I have used different Workforce Management Solutions to Manage WFM Occupancy, Scheduling, Auxiliary Breaks, etc. But for all such tasks, I needed to use multiple solutions. I never get all one solution ever. Since NICE Workforce Management has multi-skill simulation which makes our work more efficient and we don’t need to use different solutions to manage to schedule or call traffic. Since all, we can manage within NICEC. **What do you dislike about NICE Workforce Management?** - NICE integration with different CRM is not easy. - The cost is way much high though the services are excellent. - The performance is slow. **Recommendations to others considering NICE Workforce Management:** Its the best solution for Medium-sized and Large-sized enterprises. Since the cost is a bit higher than the other solution which is available in the market so it would be recommended to implement NICE WFM only if you’re getting good ROI. **What problems is NICE Workforce Management solving and how is that benefiting you?** We were using more than three solutions to manage the entire contact center workforce management operations. But since we are using NICE, this is the only system which we are using. Especially managing the staff breaks along with the call trafficking was a crucial task all together but NICE has the feature where NICE AI provides you to manage staffing breaks along with the call trafficking with their algorithm. ### 12. Great for multi site scheduling and forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Chief Operations Officer, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about NICE Workforce Management?** Do you operate multiple call centers on the same skill? You will find Nice Workforce Management able to solve the scheduling and forecasting for multi-site and multi-skilled environments. I recommend the software for any sized call center environment. **What do you dislike about NICE Workforce Management?** The Training learning curve is steep. What worked well for us was to onboard new specialists with modules created by NICE. Once specialists mastered a few modules, you can grow their experience and impact on your center until you cover all of the training. **What problems is NICE Workforce Management solving and how is that benefiting you?** We solved problems around workload distribution, reduction in overall staffing costs, and increased employee satisfaction regarding scheduling. ### 13. Great for accountability and a great leadership asset! **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb B. | Account Management Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about NICE Workforce Management?** Easy to use and understand! Great for employee accountability! **What do you dislike about NICE Workforce Management?** Program can be a little so--but understandable with the data it holds! **What problems is NICE Workforce Management solving and how is that benefiting you?** No problems at this time! ### 14. One of the Best WFM platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about NICE Workforce Management?** It provides interval level reforecating which help in taking action on realtime basis and the agent self service or application. **What do you dislike about NICE Workforce Management?** The weighted method used for forecasting could have been improved over time or should have been replaced with more superior ways of identification the best forecast for trends and patterns. **Recommendations to others considering NICE Workforce Management:** Nice WFM is one of the best WFM platforms available in the market, if you are planning to implement the WFM platform this can be one of the choices. **What problems is NICE Workforce Management solving and how is that benefiting you?** Nice WFM (IEX) is one of the top choices when identifying a WFM platform for a project to get the best of workforce planning and optimization. We have reduced leakages due to non-adherence of the schedule though this is just one of the benefit. ### 15. NICE Workforce Management - Futuristic Approach to meet Business Requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about NICE Workforce Management?** Digital and Hyper Personalized solutions for Customers to Transform to Cloud base Workforce Management Takes less time to transition to Cloud Seamless Transition to Digital Environment Easy and simple GUI to Use **What do you dislike about NICE Workforce Management?** Nothing but could be any Technical Issues **Recommendations to others considering NICE Workforce Management:** It's a Great Tool for Workforce Management that helps you keep a track of all the transitions **What problems is NICE Workforce Management solving and how is that benefiting you?** Very simple and easy to understand GUI Can schedule and forecast along with current monitoring ability Helps Track all activities related to Employees (Hiring, payroll, Upgrades) Provides a fair environment to reward employees Great Resource Management tool Great platform to monitor calls and keep a record of scores ### 16. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Hitesh P. | P, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about NICE Workforce Management?** The insights are so meaning full. A must try. **What do you dislike about NICE Workforce Management?** Nothing infact. It was a great experience. **Recommendations to others considering NICE Workforce Management:** Definitely **What problems is NICE Workforce Management solving and how is that benefiting you?** Insight give me tips to optimize and help me get to the root cause of the issue. ### 17. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna 3. | S, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about NICE Workforce Management?** Ease of access, best in class, user friendly **What do you dislike about NICE Workforce Management?** Nothing much....kindly remove this question you are best **Recommendations to others considering NICE Workforce Management:** Good **What problems is NICE Workforce Management solving and how is that benefiting you?** Data accessibility is the one of the main feature. ### 18. One of the Very Best WFM Systems **Rating:** 4.5/5.0 stars **Reviewed by:** Jim W. | wfm administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2020 **What do you like best about NICE Workforce Management?** Considered one of the top two players in the WFM world. It has among other things the best forecasting solution. NICE and Aspect are very similar in design. But there are a few features that make NICE just a little bit better on the forecasting side. Namely in the "Budget Forecasting" module, you can make edits that allow you to change your inputs in real time without having to re run the entire forecast. **What do you dislike about NICE Workforce Management?** The employee interface is a little clunky and outdated. Also set up is not a breeze. It takes a lot pre work to get it ready to go. Once you do it is a solid tool. Also support at times wasn't what it was supposed to be during the install phase. **Recommendations to others considering NICE Workforce Management:** Do your research. Ask yourself what you are using the tool for. Their are easier and cheaper solutions. If you have a smaller contact center say less than 250 seats this may not be the way to go. But for larger more complex environments this is one of the best options out there. **What problems is NICE Workforce Management solving and how is that benefiting you?** WFM contact center optimization and real time agent management. ### 19. Amazing experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2021 **What do you like best about NICE Workforce Management?** Supoort at every level, from small scale to large scale **What do you dislike about NICE Workforce Management?** As of now nothing, need to explore more to answer this **What problems is NICE Workforce Management solving and how is that benefiting you?** Reduction of expenses ### 20. Helps to analyse data and improve forecasting. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about NICE Workforce Management?** Real time tracking, data analytics. It really helps to use the workforce tactically. **What do you dislike about NICE Workforce Management?** Too much manual effort. Sometime it's difficult and lack agility **What problems is NICE Workforce Management solving and how is that benefiting you?** Optimise and organise the use of their staff through forecasting reduce time spent on repetitive administrative tasks effective absence recording, monitoring and management ### 21. NICE interface is user friendly.It also has a very efficient forecasting and scheduling system. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about NICE Workforce Management?** The schedule management and forecasting. **What do you dislike about NICE Workforce Management?** Integration of different report to one is difficult. **Recommendations to others considering NICE Workforce Management:** Definitely will suggest specially to contact centers. **What problems is NICE Workforce Management solving and how is that benefiting you?** Forecasting, as it caters for all the changes in volumes, cater for trend and seasonality and all the assumptions. ### 22. Special for managing the budget and performance of employees. **Rating:** 4.5/5.0 stars **Reviewed by:** Reuben J. | Manager, Clinical Operations, Mental Health & Substance Use , Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about NICE Workforce Management?** Nice Performance Management is a very powerful tool in tracking the budget information and performance of employees at a constant developmental process. Its skills are amazing in managing the whole budget detail and the employees are also satisfied by keeping a check on their performance and other works within the system. Its variable workforce management ability is commendable by gathering the employees at a single unit. The application can track the time and schedule the employee’s work. **What do you dislike about NICE Workforce Management?** There is no tool to detect the time and performance of the employees rather than making them available at the exact time. Besides, labour forecasting is not supported by this tool and it needs to be upgraded for possessing these informational features. **What problems is NICE Workforce Management solving and how is that benefiting you?** Nice Performance Management is an incredible tool to make business promotions and develop new strategies within our system with master skills. The tool let us know about the employee’s time of work and their capabilities to comprehend the given project. Everything within this application in favor of running the system with great management support. The tool is never less than any other schedule management application in providing a precise and well-establish schedule for the company and employees as well. ### 23. It was an amazing experience . **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2021 **What do you like best about NICE Workforce Management?** User friendly & easy for advisors to listen there calls. **What do you dislike about NICE Workforce Management?** 100 % call recording should be more effective. **Recommendations to others considering NICE Workforce Management:** It's user friendly. **What problems is NICE Workforce Management solving and how is that benefiting you?** From WFP aspect it's to use however it should be connected with outlook to send message automatically to defaulters. ### 24. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about NICE Workforce Management?** It's easy to use once someone gets to teach you. **What do you dislike about NICE Workforce Management?** Help options are typically written, it would be best if there's a video link as well. **What problems is NICE Workforce Management solving and how is that benefiting you?** Mostly the planning of the agents and trends of calls ### 25. User friendly & loads of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2021 **What do you like best about NICE Workforce Management?** Report building and extraction. Functionalities are diverse to play around **What do you dislike about NICE Workforce Management?** Problem to work if handling mutiple time zones. There should be a way to tackle **What problems is NICE Workforce Management solving and how is that benefiting you?** Planning and Optimizing schedules for agents. Very fast and easy to understand ### 26. User friendly and hassle free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about NICE Workforce Management?** Ease of access. It helps to access required material with no hassle **What do you dislike about NICE Workforce Management?** No downside so far , I believe constant feedback can improve any portal **What problems is NICE Workforce Management solving and how is that benefiting you?** Head count management and data reconciliation majorly ### 27. Very user friendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about NICE Workforce Management?** - Easy to use - Reporting - Adds value to the business **What do you dislike about NICE Workforce Management?** - Latency (sometimes) but it may be because if internet connection **What problems is NICE Workforce Management solving and how is that benefiting you?** Complex Workforce Analysis Realtime data ### 28. The most user friendly tool for your WFM needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about NICE Workforce Management?** Forecasting, Scheduling, real time management, Schedule adjustment etc **What do you dislike about NICE Workforce Management?** Not that I could thing of. All the features are great! **What problems is NICE Workforce Management solving and how is that benefiting you?** Schedule adherence ### 29. Review of NICE **Rating:** 4.5/5.0 stars **Reviewed by:** Jack H. S. | Director of Sales, Northeast, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2021 **What do you like best about NICE Workforce Management?** They have very excellent customer service and has a nice user interface. **What do you dislike about NICE Workforce Management?** Occasionally I experience some quality issues - sometimes calls drop. **What problems is NICE Workforce Management solving and how is that benefiting you?** We have improved our customer satisfaction. ### 30. IEX is a great solution for scheduling/workforce mgmt **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2020 **What do you like best about NICE Workforce Management?** I love that it gives a pop up notification screen when schedule has changed, and when it is time for breaks etc **What do you dislike about NICE Workforce Management?** Sometimes you have to refresh to get the notifications **What problems is NICE Workforce Management solving and how is that benefiting you?** Solving the problem of schedule adherence for my reps and also issues with notifying of schedule changes ### 31. Keeps me on track **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about NICE Workforce Management?** There is much to like about NICE. My favorite feature is how “My packages” is offered to us and it is very accessible. Easy to view and listen to calls and also reviews. **What do you dislike about NICE Workforce Management?** I don’t like how the drill data is shown. It is never accurate and takes forever to update with new data. **Recommendations to others considering NICE Workforce Management:** Easy to use once given a tutorial. Make sure you do the tutorial. **What problems is NICE Workforce Management solving and how is that benefiting you?** Listen to my own and other employees' latest interactions with customers. It helps with business needs to improve our relationship with customers to a higher standard of customer service. ### 32. Centralized platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2019 **What do you like best about NICE Workforce Management?** It is a platform where we optimize the performance of our contact center and help forecast and plan more accurately and schedule more efficiently. **What do you dislike about NICE Workforce Management?** There are no dislikes so far but the package pricing is too high. **Recommendations to others considering NICE Workforce Management:** No recommendations so far. The app works much better than i expected. **What problems is NICE Workforce Management solving and how is that benefiting you?** I am able to plan my projects and tasks efficiently. - The scheduler allows me to take breaks and schedule our tasks properly. -There is no need to look at the clock to schedule our tasks. Nice iex does that for you. ### 33. Contact center must-have **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2019 **What do you like best about NICE Workforce Management?** Workforce Management needs to have a tool that really can automatize most of the "maintenance" process to ensure proper planification. IEX provides enough tools to enhance service levels while decreasing the work needed to plan ahead. **What do you dislike about NICE Workforce Management?** Newer versions are more user friendly but lose keyboard/power-user shortcuts. Most backoffice functions are not great. **Recommendations to others considering NICE Workforce Management:** Excelent non-web based tool for inbound/outbound contact plans. **What problems is NICE Workforce Management solving and how is that benefiting you?** Forecasting and making resources more efficient, whenever its agent schedules, workstation usage, or resource monitoring. ### 34. Nice for staff evaluation and monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2018 **What do you like best about NICE Workforce Management?** In my case I use the nice perform for master site tool, specifically business analyzer. I work in an area of attention to the client of the insurance industry, coordinating the analysts that provide such attention. In this type of work the levels of service and attention are measured constantly to guarantee the satisfaction of the client, the operativity and the goals or objectives of the organization for which I work. Therefore I need to measure these levels through monitoring or evaluations made to analysts and for this I use this tool, it allows me to evaluate, measure received calls, save, search and export them. Also share them with the analysts so that there is a feedback, the opportunities for improvement are measured and an action plan is defined. **What do you dislike about NICE Workforce Management?** As for support is another story, there is no assistance but a manual. It is only in English which is not useful in my country since not all people dominate the language so it is difficult configuration issues, changes of roles, user creation, installation, updates and equipment changes. I believe that these aspects should be improved in a new update of the tool and if possible add a virtual assistant or an interactive guide. **Recommendations to others considering NICE Workforce Management:** My recommendations to use the tool is more than anything to hire a person who is qualified for the support area, is bilingual and understands everything about the tool so that it can be fully functional. **What problems is NICE Workforce Management solving and how is that benefiting you?** More than all issues related to customer service as it allows to hear the interaction between the operator and the user. Especially when the operators or analysts work during non-office hours, holidays or weekends. It allows monitoring and supervising the operation in the call center. ### 35. Great for Scheduling and Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about NICE Workforce Management?** Extremely scalable depending on the size of your business. Forecasting, Scheduling and reporting options that let you know where your staff are, their productivity, and ability to measure calls vs. forecast **What do you dislike about NICE Workforce Management?** Not really any downsides. Some of the older versions can be slower to load, but easily rectified by using latest versions. **Recommendations to others considering NICE Workforce Management:** It is a great solution that can meet the needs of your business. **What problems is NICE Workforce Management solving and how is that benefiting you?** Has increased productivity and allowed us to see gaps in scheduling and forecasting. ### 36. Schedule **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2019 **What do you like best about NICE Workforce Management?** Get updates on schedule updates in real time **What do you dislike about NICE Workforce Management?** I don’t dislike the platform. Its a great time management platform. **Recommendations to others considering NICE Workforce Management:** Na **What problems is NICE Workforce Management solving and how is that benefiting you?** Adhering to my schedule ### 37. NICE Call Recording **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Plastics | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2019 **What do you like best about NICE Workforce Management?** NICE is very helpful when it comes to providing its customers with a wide range of features that help pinpoint strengths and weaknesses in determining how employees interact with their customers in providing them with accurate and quick customer service. **What do you dislike about NICE Workforce Management?** There are many upgrades that may be needed to operate nice system solutions and that may cost too much money or could take a long time to deploy before seeing positive results **What problems is NICE Workforce Management solving and how is that benefiting you?** In using NICE in the past they have been very helpful in solving all issues and have provided excellent support to front and end users utilizing their software. ### 38. NICE program you’ve got there. **Rating:** 5.0/5.0 stars **Reviewed by:** Bryce I. | Business Owner, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2018 **What do you like best about NICE Workforce Management?** We used it for call monitoring and quality assurance and control. It was the perfect solution. Easy to use and navigate. **What do you dislike about NICE Workforce Management?** Sometimes it was a tad glitchy or didn’t load inputs the first time. Other than that wonderful. **Recommendations to others considering NICE Workforce Management:** Do it, you won’t regret it. **What problems is NICE Workforce Management solving and how is that benefiting you?** Call quality and assurance within a call center. Allows agents to listen to their grades calls to fix mistakes they may have made or correct them for the future. ### 39. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about NICE Workforce Management?** Organization is really good, very intuitive **What do you dislike about NICE Workforce Management?** Should be able to open calls in same window **What problems is NICE Workforce Management solving and how is that benefiting you?** Records calls and provides a space for QA to grade and review ### 40. A NICE Application **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon S. | Workforce Admin, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2018 **What do you like best about NICE Workforce Management?** I like being able to support an entire timezone worth of employees by opening one MU set then I'm off to the races. **What do you dislike about NICE Workforce Management?** Different servers are slower than others. For DTV the server we use goes at a snails pace and can really delay work. **Recommendations to others considering NICE Workforce Management:** A great platform if your business supports multiple sites. **What problems is NICE Workforce Management solving and how is that benefiting you?** We use this for scheduling purposes. Where agents can check their schedules and where y team can audit and maintain as needed. ### 41. Using NICE **Rating:** 4.5/5.0 stars **Reviewed by:** Kee💋 J. | Boutique Owner, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about NICE Workforce Management?** Login and being able to see my schedule. **What do you dislike about NICE Workforce Management?** Sometimes the log in interface crashes and must screenshot on Mac (call center job) to send email to get fixed. **Recommendations to others considering NICE Workforce Management:** Good to use for big companies wanting to produce mass schedules and event calendars for the job. **What problems is NICE Workforce Management solving and how is that benefiting you?** Scheduling conflicts and being able to switch shift times with other users once approved. My managers can log in and see who has been active on the site Incase of any schedule changes due to weather or holidays, etc. ### 42. NiCE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about NICE Workforce Management?** How update everything happens within seconds of change **What do you dislike about NICE Workforce Management?** Sometimes it may take linger yo load but that is with anything **What problems is NICE Workforce Management solving and how is that benefiting you?** Making sure time is available ### 43. Very easy to maneuver and operate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2018 **What do you like best about NICE Workforce Management?** Simplicity of the product. It was very easy for me to use the software. Not much training required. **What do you dislike about NICE Workforce Management?** Some functions are outdated. Changes and updates on a regular basis would be nice. **Recommendations to others considering NICE Workforce Management:** Update software on regular basis. **What problems is NICE Workforce Management solving and how is that benefiting you?** Ability to problem solve for our customers by accessing the readily available information through NICE. ### 44. Effective Time Management **Rating:** 5.0/5.0 stars **Reviewed by:** Arianne R. | Casualty Adjuster, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about NICE Workforce Management?** Easier user interface for employers and employees alike. **What do you dislike about NICE Workforce Management?** Slight lag in updating information and refreshing schedules. **What problems is NICE Workforce Management solving and how is that benefiting you?** Independent time management for employees with easy access for managers to review and monitor for complaince. It's a very hands off approach to managing schedules while still allowing a level of independence. ### 45. Decent to use, some hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about NICE Workforce Management?** I like that the schedules on this program automatically update. **What do you dislike about NICE Workforce Management?** My issue with the program is that I get constant updates throughout the day stating that my schedule has updated when nothing has updated at all. **Recommendations to others considering NICE Workforce Management:** Just be prepared for it to update alot even if there's nothing to update! **What problems is NICE Workforce Management solving and how is that benefiting you?** It's easy to put in for PTO,VTO when using this program. ### 46. NICE is very simple to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2018 **What do you like best about NICE Workforce Management?** I like that it is rather simple to use and the convenience of it. **What do you dislike about NICE Workforce Management?** There isn't anything that I dislike. It is such an easy system that you do not need much training to use it. **What problems is NICE Workforce Management solving and how is that benefiting you?** real time update capability. The benefits are it is very convenient. ### 47. Great for call center **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole H. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about NICE Workforce Management?** Easy to view schedule , and understand what calls employees are on, ability to see weeks of schedules **What do you dislike about NICE Workforce Management?** Cost as we are limited to licenses and adding more areas into the system **What problems is NICE Workforce Management solving and how is that benefiting you?** Forecasting and knowing where employees are logged in ### 48. Nice is great in many ways for both Managmement and Staff! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2017 **What do you like best about NICE Workforce Management?** The ease in which staff can navigate through it's features and use them as additional tools to help with their daily task **What do you dislike about NICE Workforce Management?** Don't have much that I would dislike at the moment **Recommendations to others considering NICE Workforce Management:** Use on addition to other tools you may be currently using to enhance staff improvement and do it using a measurable tool. **What problems is NICE Workforce Management solving and how is that benefiting you?** Employees able to access their pay is a huge benefit as well as being able to track individual performance and having a tool to measure success comes in handy when creating goals for the month at hand. ### 49. Excellent for monitoring call performances **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah G. | Principal Product Manager, Outbound, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2017 **What do you like best about NICE Workforce Management?** This allows me to listen to customer call interactions with the associates and grade/ rate these calls for customer servicing experience. **What do you dislike about NICE Workforce Management?** I dislike how different versions give us different accesses to different call centers. Wish it was all accessible through one version. **What problems is NICE Workforce Management solving and how is that benefiting you?** We are able to improve the customer service experiences in the call center by reviewing past calls and grant incentives. ### 50. Nice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about NICE Workforce Management?** I’m able to keep track of my calls easily **What do you dislike about NICE Workforce Management?** Sometimes it’s difficult to navigate and find what I need **Recommendations to others considering NICE Workforce Management:** Love this program one I got the hang of it **What problems is NICE Workforce Management solving and how is that benefiting you?** Able to view calls and stats ## NICE Workforce Management Discussions - [What does NICE IEX stand for?](https://www.g2.com/discussions/what-does-nice-iex-stand-for) - [What is the best workforce management software?](https://www.g2.com/discussions/nice-workforce-management-what-is-the-best-workforce-management-software) - [What is nice workforce management?](https://www.g2.com/discussions/what-is-nice-workforce-management) - [NICE provide service to only organizations or a individual can also take services?](https://www.g2.com/discussions/nice-provide-service-to-only-organizations-or-a-individual-can-also-take-services) - 1 upvote - [How it can be marketed ...because in India ..very few people are using it](https://www.g2.com/discussions/how-it-can-be-marketed-because-in-india-very-few-people-are-using-it) - [View NICE Workforce Management pricing details and edition comparison](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A07%3A39+-0500&secure%5Bsession_id%5D=cb800380-73c6-4b3d-b13a-06c799efeccc&secure%5Btoken%5D=ab5b5893968f98b3650c4cd009548f35d7ac0bf98e71fc6be51ec11e2b07c291&format=llm_user) ## NICE Workforce Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) ## NICE Workforce Management Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top NICE Workforce Management Alternatives - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - 4.2/5.0 (207 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (427 reviews) - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) - 4.6/5.0 (184 reviews)