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Compare NICE Workforce Management and Verint Workforce Management 
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At a Glance
Market Segments
Enterprise (65.9% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
NICE Workforce Management
Star Rating
(90)4.3 out of 5
Market Segments
Enterprise (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NICE Workforce ManagementVerint Workforce Management
Star Rating
(176)4.2 out of 5
Market Segments
Enterprise (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NICE Workforce Management excels in managing team schedules, with users highlighting its effective handling of time off management, shift bidding, and vacation bidding. These features streamline processes that can often be cumbersome, making it a preferred choice for many.
- Users say that Verint Workforce Management shines in its forecasting and scheduling capabilities. Reviewers appreciate the real-time monitoring adherence view, which significantly enhances workforce planning accuracy and helps in tracking agent adherence effectively.
- According to verified reviews, NICE Workforce Management offers a user-friendly platform for time management, making it easier for teams to navigate and utilize its features. This ease of use is a significant advantage for organizations looking to minimize training time.
- Reviewers mention that Verint Workforce Management provides a seamless configuration experience for activities and campaigns, which is particularly beneficial for users who need to create schedules quickly and efficiently. This flexibility is often praised by those managing dynamic workforce environments.
- G2 reviewers highlight that while NICE Workforce Management has a slightly higher score in quality of support, Verint Workforce Management is not far behind, with users appreciating its responsive support team. This aspect is crucial for organizations that rely on timely assistance for operational challenges.
- Users report that both platforms have their strengths in shift scheduling, with NICE Workforce Management receiving positive feedback for its robust features in this area. However, Verint's mobile app and forecasting engine are noted as standout features, making it a strong contender for organizations that prioritize mobile access and advanced analytics.
Pricing
Entry-Level Pricing
NICE Workforce Management
No pricing availableVerint Workforce Management
No pricing availableFree Trial
NICE Workforce Management
Free Trial is available
Verint Workforce Management
No trial information availableRatings
Meets Requirements
8.6
69
8.4
94
Ease of Use
8.3
70
8.4
138
Ease of Setup
7.4
29
7.8
89
Ease of Admin
8.2
25
7.9
36
Quality of Support
7.7
57
8.0
90
Has the product been a good partner in doing business?
8.0
24
8.5
36
Product Direction (% positive)
7.2
67
8.0
95
Features by Category
Workforce Management
8.1
18
8.3
38
|
Verified
8.4
17
8.2
36
|
Verified
8.4
17
8.4
38
|
Verified
8.0
17
8.0
35
|
Verified
7.3
13
7.5
29
|
Verified
Administration
8.5
12
7.7
34
|
Verified
8.1
16
7.8
36
|
Verified
7.9
16
7.8
36
|
Verified
7.7
16
7.9
37
|
Verified
8.5
17
8.4
37
|
Verified
Platform
7.2
17
Feature Not Available
7.8
13
7.4
37
7.8
15
7.6
35
8.2
17
8.4
45
8.1
18
8.4
45
7.7
10
7.7
36
7.9
18
7.8
42
7.7
18
8.1
40
Workforce Management Platform Features
8.3
28
8.2
60
8.7
31
8.5
66
8.7
31
8.7
67
8.9
31
8.0
67
8.0
31
7.9
61
Feature Not Available
Feature Not Available
7.9
30
8.3
62
8.5
27
7.8
59
8.2
16
7.3
47
7.7
21
Feature Not Available
Categories
Categories
Shared Categories
NICE Workforce Management and Verint Workforce Management are categorized as Workforce Management and Contact Center Workforce
Unique Categories
NICE Workforce Management has no unique categories
Verint Workforce Management has no unique categories
Reviews
Reviewers' Company Size
NICE Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
10.2%
Information Technology and Services
10.2%
Hospital & Health Care
9.1%
Banking
9.1%
Consumer Services
8.0%
Other
53.4%
Insurance
13.5%
Financial Services
11.1%
Information Technology and Services
8.8%
Hospital & Health Care
7.6%
Telecommunications
6.4%
Other
52.6%
Alternatives
Discussions
NICE Workforce Management has no discussions with answers
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 Comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
What is Verint Workforce Management used for?
1 Comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?
1 Comment
AT
Verint Workforce Management (WFM) is an AI-powered workforce management software that is designed to ensure that the right people are scheduled at the right...Read more
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