Introducing G2.ai, the future of software buying.Try now
Compare NICE Workforce Management and Verint Workforce Management 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Contact Center
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
At a Glance
Market Segments
Enterprise (65.9% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
NICE Workforce Management
Star Rating
(90)4.3 out of 5
Market Segments
Enterprise (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NICE Workforce ManagementVerint Workforce Management
Star Rating
(176)4.2 out of 5
Market Segments
Enterprise (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE Workforce Management excels in Shift Scheduling with a score of 8.8, highlighting its intuitive interface and flexibility in managing shifts, while Verint Workforce Management follows closely with a score of 8.5, but some users mention it lacks the same level of user-friendliness.
- Reviewers mention that NICE's Absence & Leave Management feature stands out with a score of 9.0, providing comprehensive tracking and reporting capabilities, whereas Verint's similar feature scores 8.0, with users noting it could benefit from more robust reporting options.
- G2 users indicate that NICE's Automation capabilities are superior, scoring 8.6, which allows for streamlined processes and reduced manual work, while Verint's score of 7.8 suggests room for improvement in automating repetitive tasks.
- Users on G2 highlight NICE's Labor Forecasting feature, scoring 8.5, as particularly effective in predicting staffing needs, while Verint's score of 8.3 is commendable but users report it sometimes lacks accuracy in volatile environments.
- Reviewers say that NICE Workforce Management's Integration APIs score of 8.7 is a significant advantage, allowing for seamless integration with other systems, while Verint's score of 7.3 indicates challenges in connecting with third-party applications.
- Users report that NICE's Self-Service Capabilities score of 8.5 is highly appreciated for empowering agents to manage their schedules, while Verint's score of 7.9 suggests that its self-service options could be more user-friendly and comprehensive.
Pricing
Entry-Level Pricing
NICE Workforce Management
No pricing availableVerint Workforce Management
No pricing availableFree Trial
NICE Workforce Management
Free Trial is available
Verint Workforce Management
No trial information availableRatings
Meets Requirements
8.6
69
8.4
94
Ease of Use
8.3
70
8.4
138
Ease of Setup
7.4
29
7.8
89
Ease of Admin
8.2
25
7.9
36
Quality of Support
7.7
57
8.0
90
Has the product been a good partner in doing business?
8.0
24
8.5
36
Product Direction (% positive)
7.2
67
8.0
95
Features by Category
Workforce Management
8.1
18
8.3
38
|
Verified
8.4
17
8.2
36
|
Verified
8.4
17
8.4
38
|
Verified
8.0
17
8.0
35
|
Verified
7.3
13
7.5
29
|
Verified
Administration
8.5
12
7.7
34
|
Verified
8.1
16
7.8
36
|
Verified
7.9
16
7.8
36
|
Verified
7.7
16
7.9
37
|
Verified
8.5
17
8.4
37
|
Verified
Platform
7.2
17
Feature Not Available
7.8
13
7.4
37
7.8
15
7.6
35
8.2
17
8.4
45
8.1
18
8.4
45
7.7
10
7.7
36
7.9
18
7.8
42
7.7
18
8.1
40
Workforce Management Platform Features
8.3
28
8.2
60
8.7
31
8.5
66
8.7
31
8.7
67
8.9
31
8.0
67
8.0
31
7.9
61
Feature Not Available
Feature Not Available
7.9
30
8.3
62
8.5
27
7.8
59
8.2
16
7.3
47
7.7
21
Feature Not Available
Categories
Categories
Shared Categories
NICE Workforce Management and Verint Workforce Management are categorized as Workforce Management and Contact Center Workforce
Unique Categories
NICE Workforce Management has no unique categories
Verint Workforce Management has no unique categories
Reviews
Reviewers' Company Size
NICE Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
10.2%
Information Technology and Services
10.2%
Hospital & Health Care
9.1%
Banking
9.1%
Consumer Services
8.0%
Other
53.4%
Insurance
13.5%
Financial Services
11.1%
Information Technology and Services
8.8%
Hospital & Health Care
7.6%
Telecommunications
6.4%
Other
52.6%
Alternatives
Discussions
NICE Workforce Management has no discussions with answers
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 Comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
What is Verint Workforce Management used for?
1 Comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?
1 Comment
AT
Verint Workforce Management (WFM) is an AI-powered workforce management software that is designed to ensure that the right people are scheduled at the right...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
