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I enjoy using NICE Workforce Management for its effective handling of time off management, shift bidding, vacation bidding, and recurring events. These features are incredibly valuable as they streamline processes that would otherwise be cumbersome. The automation of tasks such as vacation tapping and shift bidding significantly saves hours of manual work, enhancing overall efficiency. This tool provides ease of scheduling, which is pivotal for my real-time management responsibilities. Its ability to save time and reduce workload through such efficient features is a standout quality that greatly enhances my workflow. Review collected by and hosted on G2.com.
I dislike the slow processing speed for generating schedules in NICE Workforce Management. The tool only allows a limited number of jobs to process simultaneously, which can be quite frustrating. Additionally, the initial setup was cumbersome, requiring over a week of training for the team, which suggests a steep learning curve. This lengthy training process can be resource-intensive and time-consuming. Review collected by and hosted on G2.com.
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This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
