[ NICE Wo... Reviews ](https://www.g2.com/products/nice-workforce-management/reviews) [ NICE Wo... Reviews ](https://www.g2.com/products/nice-workforce-management/reviews) # NICE Workforce Management Features ##### ## Platform (8) Customization Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. Integration APIs Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, and groups. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Mobility Is accessible from a mobile device and by users on the go. Reporting Provides analytics tools that reveal important business metrics and track progress. Dashboards Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. Show More ##### ## Workforce Management Platform Features (9) Labor Forecasting Predict the number and types of employees necessary to meet anticipated demand to control labor costs. Shift Scheduling Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. Time & Attendance Tracking Let employees track the hours they have worked through integrations with time tracking products or built in time tracking features. Absence & Leave Management Employees can submit paid time off (PTO) or leave of absence requests that managers can approve or deny within the platform. Skills Management Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. Workforce Analytics Tools designed to help analyze employee data and develop baselines for evaluating and optimizing workforce management. Self-Service Capabilities Web portals through which employees can view their schedules, submit PTO requests, configure work availability and preferences, and self-schedule from available work times. Mobile Shift Scheduling Managers and employees can create or claim available work shifts and receive notifications on their mobile device. Team Communication Message other team members or managers through built-in text or emailing functions and communicate scheduling or leave requests. Show More ##### ## Workforce Management (5) Agent Availability Offers complete visibility into agent availability to efficiently create and manage schedules. Skills Management Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. Shift Scheduling Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. Agent Self-Service Allows agents to set their own preferences, request time off, and trade shifts. Mobile Access Allows users to access the software using mobile devices. Show More ##### ## Administration (5) Automation Automates some or all operation related tasks Performance Analysis Monitors call volume and quality to evaluate agent performance. Dashboards Has a centralized dashboard for users to interact with. Forecasting Forecasts scheduling needs based on historical data. Intraday Management Tracks agent workloads throughout the day and helps supervisors allocate resources as needed. Show More [ ![Insightful](https://images.g2crowd.com/uploads/product/hd_favicon/ec2645176ae322ecf4125b8167b21b62/insightful.svg "Insightful") Sponsored Insightful 4.6/5 (348) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Verint Workforce Management](https://images.g2crowd.com/uploads/product/hd_favicon/b9699747749530cba70b5ca359eb4fbd/verint-workforce-management.svg "Verint Workforce Management") Verint Workforce Management 4.2/5 (173) ](https://www.g2.com/products/verint-workforce-management/reviews) [ ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE") Calabrio ONE 4.5/5 (385) ](https://www.g2.com/products/calabrio-one/reviews) [ ![Assembled WFM](https://images.g2crowd.com/uploads/product/hd_favicon/7ef47717b7a84f4b179fd6b38293ffb0/assembled-wfm.svg "Assembled WFM") Assembled WFM 4.6/5 (173) ](https://www.g2.com/products/assembled-wfm/reviews) [ View All Alternatives ](https://www.g2.com/products/nice-workforce-management/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. [View Glossary](/glossary) [Shift Scheduling](/glossary/shift-scheduling) Shift scheduling is the process of creating work schedules to support company needs and employee satisfaction. Learn more about shift scheduling and how to create a successful process. [Labor Forecasting](/glossary/labor-forecasting) Labor forecasting is the process of predicting future labor needs. Learn more about forecasting staffing needs, different prediction methods, and how to implement a unique strategy. NICE Workforce Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_03112d7e563d0e5a8dbc6e294ce6c19f/verint-workforce-management.png "Product Avatar Image") Verint Workforce Management 4.2/5 (178) [ Compare Now ](https://www.g2.com/compare/nice-workforce-management-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5376962576b0195de9bc3af1c46895ba/calabrio-one.png "Product Avatar Image") Calabrio ONE 4.5/5 (394) [ Compare Now ](https://www.g2.com/compare/calabrio-one-vs-nice-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cd804ef20e15e6afc01c5980a8dcf607/assembled-wfm.png "Product Avatar Image") Assembled WFM 4.6/5 (178) [ Compare Now ](https://www.g2.com/compare/assembled-wfm-vs-nice-workforce-management) ##### Categories on G2 [ Workforce Management ](https://www.g2.com/categories/workforce-management)[ Contact Center Workforce ](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [ Best Accounting Software ](https://www.g2.com/discussions/looking-for-the-best-accounting-software-on-the-market)[ Top-rated event planning platforms ](https://www.g2.com/discussions/what-are-the-top-rated-event-planning-platforms)[ Leading provider of virtual data room software for small businesses ](https://www.g2.com/discussions/leading-provider-of-virtual-data-room-software-for-small-businesses) [ Top-rated AP tools for compliance and audit readiness ](https://www.g2.com/discussions/what-are-the-top-rated-ap-tools-for-compliance-and-audit-readiness)[ What is the most affordable MFA solution for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-mfa-solution-for-smbs)[ Pros and Cons Details ](https://www.g2.com/products/nice-workforce-management/reviews?qs=pros-and-cons) Show More [ Best Accounting Software ](https://www.g2.com/discussions/looking-for-the-best-accounting-software-on-the-market)[ Top-rated event planning platforms ](https://www.g2.com/discussions/what-are-the-top-rated-event-planning-platforms)[ Leading provider of virtual data room software for small businesses ](https://www.g2.com/discussions/leading-provider-of-virtual-data-room-software-for-small-businesses) [ Top-rated AP tools for compliance and audit readiness ](https://www.g2.com/discussions/what-are-the-top-rated-ap-tools-for-compliance-and-audit-readiness)[ What is the most affordable MFA solution for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-mfa-solution-for-smbs)[ Pros and Cons Details ](https://www.g2.com/products/nice-workforce-management/reviews?qs=pros-and-cons)