--- title: NICE Workforce Management Reviews meta_title: 'NICE Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 90 reviews by the users' company size, role or industry to find out how NICE Workforce Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 90 scale: '5' date_modified: '2026-08-07' parent_category: name: HR url: https://www.g2.com/categories/hr --- # NICE Workforce Management Reviews **Vendor:** NiCE **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 90 ## About NICE Workforce Management With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com ## NICE Workforce Management Pros & Cons **What users like:** - Users appreciate the **ease of use** of NICE Workforce Management, simplifying time management and enhancing workflow efficiency. (2 reviews) - Users appreciate the **effective scheduling** features of NICE Workforce Management, streamlining time off and shift management effortlessly. (2 reviews) - Users value the **ease of scheduling** in NICE Workforce Management, which significantly enhances workflow and saves time. (1 reviews) - Users praise NICE Workforce Management for its **effective agent management** , making team scheduling seamless and efficient. (1 reviews) - Users value the **automation features** of NICE Workforce Management, which significantly enhance efficiency and streamline labor processes. (1 reviews) - Comprehensive Features (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) - Users appreciate the **easy-to-use platform** for effective time management with NICE Workforce Management. (1 reviews) **What users dislike:** - Users find the **scheduling issues** in NICE Workforce Management frustrating due to slow processing and complex time-off rules. (2 reviews) - Users find **customization difficult** , noting complexities in scheduling time off with existing rules in NICE Workforce Management. (1 reviews) - Users find the **difficult setup** of NICE Workforce Management cumbersome, requiring extensive training and time investment for effective use. (1 reviews) - Users find the **interface outdated** , feeling that the design lacks a modern touch and detracts from usability. (1 reviews) - Users encounter a **steep learning curve** due to the lengthy initial setup and slow schedule processing speeds. (1 reviews) - Slow Loading (1 reviews) - Steep Learning Curve (1 reviews) - Users find the **interface outdated** and feel that the design lacks a modern appeal. (1 reviews) ## NICE Workforce Management Reviews ### 1. Nice review **Rating:** 2.0/5.0 stars **Reviewed by:** Francis R. | Support specialist, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about NICE Workforce Management?** Nice is a platform to help with Management. **What do you dislike about NICE Workforce Management?** What I dislike is that unfortunately there is no app created. **What problems is NICE Workforce Management solving and how is that benefiting you?** Log in/out times ## NICE Workforce Management Discussions - [What does NICE IEX stand for?](https://www.g2.com/discussions/what-does-nice-iex-stand-for) - [What is the best workforce management software?](https://www.g2.com/discussions/nice-workforce-management-what-is-the-best-workforce-management-software) - [What is nice workforce management?](https://www.g2.com/discussions/what-is-nice-workforce-management) - [NICE provide service to only organizations or a individual can also take services?](https://www.g2.com/discussions/nice-provide-service-to-only-organizations-or-a-individual-can-also-take-services) - 1 upvote - [How it can be marketed ...because in India ..very few people are using it](https://www.g2.com/discussions/how-it-can-be-marketed-because-in-india-very-few-people-are-using-it) - [View NICE Workforce Management pricing details and edition comparison](https://www.g2.com/products/nice-workforce-management/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+10%3A59%3A04+-0500&secure%5Bsession_id%5D=295b66e0-9531-4e4d-8d30-7266724fe30f&secure%5Btoken%5D=7d291716234b80ef0fc0d014b67f48c1ce65c5da4af7f9a424e032739ba12b0a&format=llm_user) ## NICE Workforce Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) ## NICE Workforce Management Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top NICE Workforce Management Alternatives - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - 4.2/5.0 (207 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (427 reviews) - [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) - 4.6/5.0 (184 reviews)