G2

CB

Cornelia B.

Head of CX

Small-Business (50 or fewer emp.)

11/21/2019

"Could not be happier to have switched over to Dixa"

5/5

What do you like best about Dixa?

Collecting all our support channels in one place has been a total game-changer, as it is key for us to be able to offer stellar customer experiences. Also setting up queues and prioritizations has made us much more productive and efficient at handling incoming conversations. Review collected by and hosted on G2.com.

What do you dislike about Dixa?

Would be nice to be able to see amount of touchpoints it takes to resolve a case in the Analytics. Review collected by and hosted on G2.com.

Recommendations to others considering Dixa:

Give it a go! You'll be delighted by the ease of setup and powerful customization tools put into your hands. Review collected by and hosted on G2.com.

What problems is Dixa solving and how is that benefiting you?

Having a omni-channel overview of our customers and being able to offer them quick, efficient and delightful service experience, because our agents have a full picture of the customer's purchase and conversation history. Review collected by and hosted on G2.com.

Response from Trisha Patel of Dixa

edit

Hi Cornelia,

Having everything in once place is a massive benefit, I’m glad you and your agents enjoy that too!

Touchpoints - yes for sure! Our team are continuously developing analytics and we will be releasing some new metrics too! Keep an eye out on the gift icon on the top right corner for updates :)

Thanks so much for sharing your experience - If you need anything else just let us know: https://dixa.com/contact