Introducing G2.ai, the future of software buying.Try now
Compare Dixa and Kustomer 
Featured Products
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (65.7% of reviews)
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Starting at $89.00 1 User Per Month
Dixa
Star Rating
(391)4.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$39.00 1 Per agent / Per Month
Browse all 4 pricing plansKustomer
Star Rating
(504)4.5 out of 5
Market Segments
Mid-Market (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in user experience, with a user-friendly interface that centralizes customer information effectively. Users appreciate how easy it is to find necessary data, which enhances daily operations.
- According to verified reviews, Dixa stands out for its unified interface that allows teams to manage phone, email, and chat from a single window. This feature significantly reduces the need to switch between tools, making it a favorite among users who value efficiency.
- Users say that Kustomer's implementation process is straightforward, with many highlighting its seamless integration with other applications like Shopify. This ease of setup is a major advantage for businesses looking to streamline their customer support systems.
- Reviewers mention that Dixa's skill-based routing and queue management help ensure customers are connected to the right agent quickly, which is particularly beneficial for teams handling high volumes of inquiries.
- G2 reviewers highlight that Kustomer provides exceptional quality of support, with many users praising the professionalism of their customer service team. This level of support can be crucial for businesses that require timely assistance.
- According to recent feedback, while Dixa is praised for its user-friendliness and intuitive design, some users feel it may not fully meet their specific workflow needs compared to Kustomer, which offers a more tailored experience for diverse business requirements.
Pricing
Entry-Level Pricing
Dixa
Essential
$39.00
1 Per agent / Per Month
Start to build your customer base with these service essentials.
- Dixa Messenger as a Channel
- Conversation Timeline
- Intelligent Routing
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
Dixa
Free Trial is available
Kustomer
No trial information availableRatings
Meets Requirements
8.3
346
8.9
381
Ease of Use
8.6
348
8.8
396
Ease of Setup
8.6
188
8.6
206
Ease of Admin
8.8
181
8.1
151
Quality of Support
8.7
333
9.0
363
Has the product been a good partner in doing business?
9.0
186
8.8
147
Product Direction (% positive)
8.6
340
8.8
372
Features by Category
Ticket and Case Management
8.5
87
|
Verified
9.2
183
|
Verified
8.6
85
|
Verified
9.1
186
|
Verified
8.6
87
|
Verified
8.9
189
|
Verified
8.5
124
|
Verified
8.8
182
|
Verified
8.0
107
|
Verified
8.9
161
|
Verified
8.0
134
|
Verified
8.9
180
|
Verified
8.3
119
|
Verified
9.2
181
|
Verified
8.4
140
|
Verified
9.1
181
|
Verified
Generative AI
7.6
7
7.8
48
7.9
7
8.4
48
Agentic AI - Help Desk
Not enough data
7.8
42
Not enough data
7.9
42
Not enough data
8.1
42
Communication Channels
8.6
28
8.9
164
|
Verified
8.5
137
|
Verified
9.2
187
|
Verified
8.8
135
|
Verified
9.1
163
|
Verified
7.2
30
8.4
161
|
Verified
8.5
145
|
Verified
8.7
150
Platform
6.7
46
|
Verified
8.0
82
7.7
85
|
Verified
8.7
168
|
Verified
8.4
88
|
Verified
9.2
123
|
Verified
8.5
69
|
Verified
8.9
119
|
Verified
7.5
129
|
Verified
8.4
155
|
Verified
8.0
146
|
Verified
8.5
155
|
Verified
Quality Assurance
8.3
11
Not enough data
7.7
11
Not enough data
8.5
12
Not enough data
Engagement
8.2
13
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
Performance
7.7
11
Not enough data
8.2
12
Not enough data
Generative AI
7.5
8
Not enough data
8.1
8
Not enough data
Knowledge Pages
8.6
7
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
9.2
6
Not enough data
Knowledge Dissemination
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
7.7
5
Not enough data
8.7
5
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
98
|
Verified
Not enough data
7.9
89
|
Verified
Not enough data
8.5
96
|
Verified
Not enough data
7.3
53
|
Verified
Not enough data
9.1
105
|
Verified
Not enough data
Generative AI
7.3
22
Not enough data
Functions
8.4
152
|
Verified
Not enough data
8.6
164
|
Verified
Not enough data
8.2
120
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
72
|
Verified
Not enough data
7.6
75
|
Verified
Not enough data
8.0
72
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
156
|
Verified
Not enough data
8.7
145
|
Verified
Not enough data
7.7
164
|
Verified
Not enough data
8.2
74
|
Verified
Not enough data
8.0
75
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
8.8
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.5
21
Not enough data
8.4
25
Not enough data
8.2
25
Not enough data
7.5
19
Not enough data
8.3
21
Not enough data
Conversational Platform
8.1
122
9.0
183
8.7
95
9.1
178
8.4
81
9.0
164
7.9
30
8.9
85
Support Automation
8.4
91
9.0
161
8.4
106
9.0
176
8.3
93
9.2
153
7.6
31
8.6
88
Generative AI
7.6
11
8.2
53
7.0
11
8.3
53
Generative AI
8.0
10
7.3
43
8.2
10
7.5
43
7.9
11
6.9
42
Communication
8.3
36
8.9
156
|
Verified
8.0
43
8.9
174
|
Verified
Feature Not Available
9.0
144
|
Verified
8.1
36
8.8
134
|
Verified
Feature Not Available
8.1
84
Internal Use
7.7
85
|
Verified
8.7
168
|
Verified
Feature Not Available
9.1
153
|
Verified
Feature Not Available
8.2
90
8.1
32
8.8
152
|
Verified
Feature Not Available
9.0
157
|
Verified
Feature Not Available
9.0
174
|
Verified
Generative AI
8.7
10
8.4
34
Self-Service Experience
8.3
31
8.9
90
8.1
32
8.7
87
Feature Not Available
8.6
68
8.0
19
8.3
51
7.9
30
8.7
55
Self-Service Platform
8.4
29
9.0
59
Feature Not Available
8.9
59
Feature Not Available
8.5
53
Feature Not Available
9.0
57
Agentic AI - Customer Self-Service
Not enough data
7.9
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.4
20
Generative AI
Not enough data
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Process
Not enough data
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Channels
Not enough data
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Insight
Not enough data
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Generative AI
8.3
7
8.0
35
7.8
6
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
7.8
6
Not enough data
7.5
6
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Automation
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Autonomy
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
7.8
6
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dixa and Kustomer are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and AI Agents For Business Operations
Unique Categories
Dixa is categorized as Knowledge Base, Contact Center Quality Assurance, Contact Center Workforce, and Contact Center
Kustomer is categorized as AI Agent Builders and Social Customer Service
Reviews
Reviewers' Company Size
Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.1%
Leisure, Travel & Tourism
6.1%
Consumer Goods
5.8%
Sporting Goods
4.7%
Financial Services
4.2%
Other
63.1%
Consumer Services
13.0%
Retail
11.7%
Health, Wellness and Fitness
6.2%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
57.9%
Alternatives
Discussions
Which payment methods do you accept?
1 Comment
Official Response from Dixa
We currently accept VISA, Mastercard and American Express in more than 100 currencies.Read more
Can I keep my existing number?
1 Comment
Official Response from Dixa
Yes, you can absolutely keep your existing number. Contact us to transfer your existing number from your current telephone carrier to Dixa (known as...Read more
Do I need any hardware or softphones?
1 Comment
Official Response from Dixa
No, you simply need a microphone and speakers. We recommend avoiding the used of headsets with active noise cancellation for the best experience.Read more
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
