--- title: Dixa Reviews meta_title: 'Dixa Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 391 reviews by the users' company size, role or industry to find out how Dixa works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 391 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Dixa Reviews **Vendor:** Dixa **Category:** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Average Rating:** 4.2/5.0 **Total Reviews:** 391 ## About Dixa Dixa is the agentic customer service platform behind exceptional ecommerce brands. We help customer service leaders resolve issues faster, deliver better experiences at scale, and grow support without proportional headcount. Dixa combines a helpdesk and a contact center in one platform, with every channel, phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS, included natively in every plan. Mim, Dixa's AI agent, resolves customer inquiries end to end (processing refunds, updating orders, answering FAQs) across chat, email, WhatsApp, and more, then hands off to a human with full context when judgment or empathy is needed. AI Co-Pilot assists agents in real time with suggested replies, translation, and conversation summaries. Dixa's Conversation Engine gives teams a visual, no-code way to build routing rules, automations, and escalations without engineering support. Real-time dashboards and Auto QA give managers visibility into performance and quality without manual reporting. Dixa serves 1,000+ ecommerce brands across 42 countries, including Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa, and tink. Founded in Copenhagen in 2015, Dixa has raised $158M, including a $105M Series C led by General Atlantic. ## Dixa Pros & Cons **What users like:** - Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. (30 reviews) - Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. (24 reviews) - Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. (21 reviews) - Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. (21 reviews) - Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. (19 reviews) - Users appreciate the **user-friendly features** of Dixa, facilitating seamless communication and efficient agent workflows. (19 reviews) - User Interface (16 reviews) - Easy Setup (12 reviews) - Customization (11 reviews) - Easy Integrations (11 reviews) **What users dislike:** - Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. (18 reviews) - Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. (13 reviews) - Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. (12 reviews) - Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. (8 reviews) - Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. (8 reviews) - Users find Dixa's **limited functionality** frustrating, particularly with system reliability and lack of essential features. (7 reviews) - App Functionality (6 reviews) - Chat Management (6 reviews) - Complexity (6 reviews) - Inaccuracy (6 reviews) ## Dixa Reviews ### 1. Good solution but not new features. **Rating:** 3.0/5.0 stars **Reviewed by:** David D. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Dixa?** estability and fast response from support **What do you dislike about Dixa?** No new features months Bugs are not resolved Very bad issue tracking system. **What problems is Dixa solving and how is that benefiting you?** unify customer comunictaions. ### 2. High potencial **Rating:** 3.0/5.0 stars **Reviewed by:** Fabian J. | Head Of Customer Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Dixa?** Translations functionality Tags Custom Attributes **What do you dislike about Dixa?** Performance of Dixa in general low Analytics SSO is not free of charge (this should be standard) **What problems is Dixa solving and how is that benefiting you?** AI chatbot for 24/7 support All in one solution Knowledge base / faq ### 3. It's okay, but can be improved. **Rating:** 3.0/5.0 stars **Reviewed by:** Courtney R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Dixa?** That we can see all the times the customer has been contacted, I enjoy seeing the thread. I also like the analytic page so I can see how much I have been doing and keep track of it. **What do you dislike about Dixa?** The transferring system, I don't like that we can't speak to someone in a different queue unless we transfer to them directly. It doesn't feel as personal for the customer. I also wish there was someway that when the customer is using the chat feature on our website, we can see what part of the website they are on/looking at. **What problems is Dixa solving and how is that benefiting you?** Being able to see if the customer has been contacted before/ contacted us. It's nice to be able to see the notes other colleagues have left, so i can be more efficent / persnal to the customer. I don't have to mess about finding their details, I canm already find them on our other system whilst they're talking to me about their request or enquiry. **Official Response from Casper Bøyesen-Laugen:** > Thank you for choosing us and for taking the time to share your experience. The issues you mention we are sure we can solve - please reach out to friends@dixa.com so we can help ### 4. Comprehensive yet lacking. **Rating:** 2.5/5.0 stars **Reviewed by:** Peter O. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Dixa?** Dixa hass almost all of the basic tools we need to do our jobs well. The layout and UI are clean and obvious, the functions are easy to understand and interpret, and the colourscheme is nice. **What do you dislike about Dixa?** I would really like the ability to merge together multiple seperate conversations that were previously unlinked. Customer journeys sometimes span several arcs that it can be difficult to sort through. **What problems is Dixa solving and how is that benefiting you?** Compiling customer contact into one location regardless of contact type is extremely useful. Internal notes and side converstaions make communicating with other colleagues easy. ### 5. Basic but complicated **Rating:** 3.0/5.0 stars **Reviewed by:** Zoe B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Dixa?** All the information is on one page, we can easily find previous communications. Can listen back to calls. **What do you dislike about Dixa?** Not easy to merge tickets. No ability for additional notifications on chat each time the customer messages. When you create an email you have to go back in to fill out the attributes, but it's not easy to find previous emails (can they not be in order of last completed) in my analytics. When your writing an email and a notification comes through you can't accept it as the email screen is in the way. **What problems is Dixa solving and how is that benefiting you?** Dixa helps to keep all the customers communications in one place, however, if we need to merge tickets, this can be a pain. **Official Response from Casper Bøyesen-Laugen:** > Thank you for leaving a review as well as the constructive feedback on where we can improve. We truly appreciate your support. ### 6. SO FAR I HAVE ENJOYED MY EXPERIANCE **Rating:** 2.5/5.0 stars **Reviewed by:** NATHAN Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Dixa?** ITS SIMPLE AND EASY TO USE AND QUICK TO LEARN as welll as **What do you dislike about Dixa?** NOTHING SO FAR I HAVE REALLY ENJOYED USING DIXA **What problems is Dixa solving and how is that benefiting you?** IT IS ORGANISING OUR EMAILS WHICH MAKES OUR JOB EASIER ### 7. Fast and good support, but expensive and green system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Dixa?** Whenever we have an issue, Dixas support are very good at being friendly and helpful and trying to fine the best solution as possible to help our company with our goals. **What do you dislike about Dixa?** Compared to many other omnichannel systems, with Dixa, you have to pay for both outbound and inbound activity, making the system quite expensive for us. Dixa is also lacking some essential automated features, such as GDPR. **What problems is Dixa solving and how is that benefiting you?** We like that we are able to have all correspondance on different channels (calls, chats, mails) in one place, making the user experience for our customers much much better. ### 8. normal **Rating:** 3.0/5.0 stars **Reviewed by:** Nicoletta P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Dixa?** this tool is quite easy to use, pretty graphically **What do you dislike about Dixa?** there are often bugs that do not allow work to be done well **What problems is Dixa solving and how is that benefiting you?** Dixa gives us instant access to all the information we need to provide fast assistance **Official Response from Casper Bøyesen-Laugen:** > Thank you for taking the time to leave us a review! When you hit a bug, please reach out to us at friends@dixa.com and we will do our best to help ### 9. Mediocre **Rating:** 2.5/5.0 stars **Reviewed by:** Ione M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Dixa?** That I am able to pick different sounds for different communications. **What do you dislike about Dixa?** Everything else. It's not user friendly. It's not nice having to cold transfer. It's fiddly. **What problems is Dixa solving and how is that benefiting you?** It's causing more issues than it is solving. I prefer the old system we used. ### 10. Good for easy customer replies - but still room for improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Dixa?** Very easy to use in short requests from customers, easy to help other colleagues when they are not available **What do you dislike about Dixa?** Long requests that go over more emails make it hard to keep track of conversations. Emails are not saved when "disturbed" on a call. **What problems is Dixa solving and how is that benefiting you?** That we are able to help customers better when colleagues are out of office, which is better customer service. **Official Response from Casper Bøyesen-Laugen:** > Hi there! Thanks a lot for leaving a review. We would really like to help you get the most value out of our platform as well as improve how we can support longer requests. Please reach out to us at friends@dixa.com and we will do our best to help. Thanks again! ### 11. I'm a customer service agent **Rating:** 3.0/5.0 stars **Reviewed by:** Giulia P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Dixa?** I like that it connects mails and phones and shows you the number of previous contacts **What do you dislike about Dixa?** I don't like that you can't connect previously saved contacts **What problems is Dixa solving and how is that benefiting you?** They are not really solving a lot of problems right now, we still have abandoned calls and invisible tickets **Official Response from Casper Bøyesen-Laugen:** > Hello Giulia! Thanks for leaving a review! We appreciate your feedback and will use it to enhance our services moving forward. Thank you for bringing this to our attention. Please do check out our What's New page for updates and improvements. ### 12. Easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Dixa?** It's easy to use and fast. Very user friendly **What do you dislike about Dixa?** Few issues with photo view and dealing with Urgent cases **What problems is Dixa solving and how is that benefiting you?** Dixa helps me deliver a fast and consistent solution to users that are using our app. **Official Response from Casper Bøyesen-Laugen:** > We're delighted to receive your positive review! It's great to know that we were able to meet your expectations. Thank you for choosing us! Please make sure to follow new features at link below. ### 13. It's okay, neither here nor there **Rating:** 3.0/5.0 stars **Reviewed by:** Lily W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Dixa?** Having customers you've spoke to come to you straight away. **What do you dislike about Dixa?** It feels like going to long way around to get something sorted, I feel it could be simpler **What problems is Dixa solving and how is that benefiting you?** Merging contacts **Official Response from Casper Bøyesen-Laugen:** > Hi there! Thank you for taking the time to leave us a review. Your feedback is very much appreciated! ### 14. Good tool - bad implementation **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Dixa?** Dixa feels a bit "undercooked". While it functions as an all-in-one communication systems quite well, it's sorely dependent on your setting up of it's various flows and what kind of implementation you need. For our company's set up - it doesn't fit and that's a costly lesson for us, but I can easily see Dixa's toolset working beautifully in a call center environment - where each agent is interchangeable and can easily take each other's task. **What do you dislike about Dixa?** It's disruptive. It immediately assaults your senses whenever a new notification, email or call pops-up - stopping you immediately on what you're doing. **Recommendations to others considering Dixa:** Really really take the time to ensure that you Dixa 100% fits your needs as it is not very flexible. **What problems is Dixa solving and how is that benefiting you?** We needed a system where we can easily cover all markets and ensure that nothing slips to the cracks, unfortunately - it's too effective at making sure you get that new email/chat/call - outright stealing your productivity and forcing you to pay attention to it. ### 15. Nice to have everything on one thing. But seems some features are missing. **Rating:** 2.5/5.0 stars **Reviewed by:** Emilie A. | Supporter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2019 **What do you like best about Dixa?** All messages, chats, calls etc. is in dixa. It allows for multible people using it at the same time. **What do you dislike about Dixa?** You cannot redact images nor text. When you save an image, do not change the name, unless you add .jpg **What problems is Dixa solving and how is that benefiting you?** Customer support. **Official Response from Trisha Patel:** > Hi Emilie, I’m glad to hear you’re enjoying having all channels in one place - it is much easier that way! With the way in which images are being saved we would love to hear some more about that, if you have some time it would be great to hop on a call and understand your use case a bit better, feel free to email your details and availability to friends@dixa.com Thanks again for taking the time to write a review :) ### 16. God and bad **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** In general I like the interface on the pc and the easy overview of who in the company are available. **What do you dislike about Dixa?** PC Interface: Have to reload many times otherwise I experience problems with either hearing the person at the other end (as if muted) and/or the person at the other end can hear me (as if muted). I am not making many calls, and I still have to look for the 'End call' buttom every time. Could be more visible and intuitive. Headset: Sometimes have to reactive the headset by pulling the speaker arm up in mute position, or by mistake hit the 'Jabra' buttom on the front of the headset, so it turns red. Problem is I can't see that when I have the headset on. **What problems is Dixa solving and how is that benefiting you?** I am almost only using Dixa for calls (in and outgoing). Once in a while, I receive e-mails from my colleagues. So the benefits are very limited compared to the old phone system. **Official Response from Trisha Patel:** > It’s great to hear that you’re getting on so well with Dixa. Would you be able to hop on a call with us to better understand why there are connectivity issues with the calls? It would also be good to hear more about the way in which you’d like to see things work in Dixa, especially around the end call button. You can send us an email to support@dixa.com with your info and we can make this happen :) ### 17. I dont have any! **Rating:** 2.5/5.0 stars **Reviewed by:** Maria F. | Handelselev , Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Dixa?** That you cant choose your own mails. The mails comes in order. **What do you dislike about Dixa?** Is frustrating that you in a convo with a customer gets answers so it cant be hard to figure out where the customer has answere. **Recommendations to others considering Dixa:** I havent thought of recommend Dixa to any one **What problems is Dixa solving and how is that benefiting you?** Customer related ### 18. OK but doesn't blow me away **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Dixa?** Having e-mail, chat & telephone all in one place is beneficial to customer centric users but the ability to work remotely & have access to all conversations and being able to listen back to calls easily is probably the best benefit (though most of my calls are internal) **What do you dislike about Dixa?** Not having hunt groups for internal users; the annoying 10 second delay between answering a call & hearing anything; not easily seeing when someone has called you & left a voicemail trying to claim calls when other users phones are ringing is complicated Not knowing who whether the phone is ringing when calling/transferring to internal users **What problems is Dixa solving and how is that benefiting you?** I'm not a high volume call handler and most of my calls are now internal (service desk/support issues) so the main benefits the company may have realised haven't really impacted on me **Official Response from Trisha Patel:** > Hi :) Thanks for your feedback we really appreciate it. It would be great if we can get a call scheduled to go through the points noted down. Would you be able to send over an email with your details and availability to support@dixa.com? It would also useful if you can also forward in your browser/app version and a few conversation examples of where there were a delay on the call too. Thank you so much. ### 19. new start at dixa **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Dixa?** I like caht because you get them assigned and it's easy to find out and the phone is easy **What do you dislike about Dixa?** i don't like mail because you get someone else's answer **What problems is Dixa solving and how is that benefiting you?** I think it's a shame that you don't get the same mail assigned to yourself, instead of everyone being able to reply to one's mail **Official Response from Trisha Patel:** > Hi There, I’m glad to hear that chat is working really well for you that’s awesome! It can be a pain not to always have the email come back to you, however we have a preferred agent and personal offers feature which would remove this pain point for you. Here’s some more info on this: https://support.dixa.help/en/articles/165-preferred-agents-personal-offers If you’d like to hear some more on this or if you need some help getting this set up just, feel free to email friends@dixa.com and we’ll be more than happy to help :) ### 20. Aesthetically pleasing CS platform **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan B. | Customer Service Operations Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** The way tickets are presented in a constant format one after another is a good experience. Varying channels of incoming contact is seamless. **What do you dislike about Dixa?** The platform sometimes operates not as fluid as possible, but has been improving. Sign in process shouldn't require the authentication email each time. Using the app is inefficient vs being browser based. **What problems is Dixa solving and how is that benefiting you?** Customer Service, order issues, misc contacts **Official Response from Trisha Patel:** > Hi Ryan, Thanks for sharing :) have you tried using the Dixa app? This will keep you signed in for longer compared to the browser version: https://dixa.elevio.help/en/articles/94 As for your Dixa not operating as expected, if you have some time we'd like to hear some more about that, hopefully we can resolve any issues you have been experiencing. If you have time for a quick call would you be able to drop an email with your details and availability over to support@dixa.com? Thanks Ryan! ### 21. Satisfied **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** The best thing about Dixa is perhaps that the customer information shows on the right side menu. I also like the wrap-up-time function. **What do you dislike about Dixa?** I am really missing a sound for when a customer writes a reply in an ongoing chat. Some sort of notification would be strongly needed for when you have to do several things at once. **What problems is Dixa solving and how is that benefiting you?** In general Dixa has been a very nice addition, with has also improved itself along the way. My biggest concern for the future is without doubt the problem mention in the previous column. Apart from that I am very satisfied with Dixa. **Official Response from Trisha Patel:** > Thanks for your feedback :) You can enable/disable sound as well as change the sound notification for each channel, you just need to select Settings > Profile. If you need some help getting this set up feel free to reach out to our support team via chat or drop us an email on support@dixa.com and we can assist further. ### 22. New experience using this up and coming company **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2019 **What do you like best about Dixa?** Being able to multitask, leave conversations on the side and taking care of others, tagging problems **What do you dislike about Dixa?** Notifications, can be pushy, confusing at first to understand the inbox system **Recommendations to others considering Dixa:** Be patient with the inbox system, after a while you can see the point **What problems is Dixa solving and how is that benefiting you?** Getting to answer tricky emails as well as easy ones, not needing to sort through emails on waiting list **Official Response from Trisha Patel:** > Hi There, Being able to mutlitasking is a huge win for me too so I’m glad to see it helps you too :) Notifications - we can also change the sound notifications per each channel notification so it makes its easier to identify when it comes through - you can configure this under settings > profile. Would this help make things easier? If you’d like to discuss the above or even improvements to the notifications we can definitely do that! Just send over your details and availability to friends@dixa.com and we’ll pick it up :) ### 23. Does the Job **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Dixa?** I appreciate that the system constantly improves after our feedback. **What do you dislike about Dixa?** Pasting anything from a Word document into Dixa messes with the formatting, which makes everything tedious as you keep needing to re-edit everything. Rejecting a case as it is handed to you puts you immediately into unavailable, which can significantly affect your stats. It would be beneficial to have, for example, an option that allows an agent on the phone with a customer to not be handed emails/live chats/voicemails until the call is ended. **What problems is Dixa solving and how is that benefiting you?** Customer service queries. **Official Response from Trisha Patel:** > We appreciate any feedback provided, so thank you! Both of these issues should be easy to resolve. It would be great If we can have a chat to cover this. You can send an email to support@dixa.com with your details and we can get a call scheduled to cover both topics :) ### 24. Dixa User **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Dixa?** The ability to look at and listen to historic calls and to be able to identify the type of call **What do you dislike about Dixa?** Not being able to put some one on hold and speak to another person about that call if it doesn't need to be transferred, you just want to speak for advice. **What problems is Dixa solving and how is that benefiting you?** Being able to use recorded calls to validate a query from a customer **Official Response from Trisha Patel:** > Hey there, Thanks for your feedback we really appreciate it. You can actually place a user on hold and turn to your neighbour to ask a question if you needed to, on the call conversation screen you’ll notice a little ‘Hold’ icon on the bottom left corner :) You can also mute yourself if needed. As for recorded calls, can you tell us a little more about that? Did you want to have all phone calls recorded? If so you can add that to your call flow under settings > phones. Here’s some more info on this: https://dixa.elevio.help/en/articles/38 If you need a hand with any of the above or would even like to set up a training session with us just let us know - drop an email to support@dixa.com and we’ll be able to help you further :) ### 25. good working platform but not perfect for Customer Service works. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Dixa?** I am afraid i was not able to find the things i really like so far. **What do you dislike about Dixa?** As we have worldwide CS team in the different time zone, all agents can not be online at the same time. and sometime i need to directly assign a conversation to the colleague who is offline to follow up. but Dixa doesn't accept me to do and if i use the "open follow up" function, a conversation will go to random person in the queue, not the person who would follow up. **What problems is Dixa solving and how is that benefiting you?** email, call and chat in one platform. **Official Response from Trisha Patel:** > Hey There, Thanks for providing your feedback :) I think it would be great if we can schedule a call to discuss your workflow, we have a few ideas in mind that would help resolve the issues you're experiencing :) Just drop us an email on support@dixa.com with your details along with your availability and we can discuss further :) ### 26. Promising, but some some frustrating functionaility **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** Looks clean and fairly easy to navigate around without much prior training **What do you dislike about Dixa?** Could be the way it's been configured for our organisation, but a number of frustrations regarding Transferring Conversations and no way to surface your own conversations and prioritise these if you're in more than one queue. **What problems is Dixa solving and how is that benefiting you?** Still trying to work out the benefits! **Official Response from Trisha Patel:** > Hey There, If you have some time we’d love to hear how you and your team work and hopefully we’ll be able to take away these frustrations that you’re experiencing. If you'd like, we can get a call scheduled to go through your work flow. Just send an email to support@dixa.com with your availability and we can take it from there :) ### 27. the transition between our old system and new system ran very smoothly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Dixa?** Like having everything all in one place and being able to see correspondence threads so you can help the customer **What do you dislike about Dixa?** The search facility sometimes is frustrating if you need to find a call/ email as isn't always found immediate as the details used may not be exact but nothing gets returned **What problems is Dixa solving and how is that benefiting you?** n/a **Official Response from Trisha Patel:** > Hi There, Thanks for taking the time to rate us, you're right, the threading is super useful! With regards to search, you can use quotations to narrow down the search as well as use the filters available. For those conversations not found, if you have some time we can have a quick call or screen share session to see why certain conversations aren't being populated. Just send an email over to support@dixa.com with your details and availability and we'll take it from there. Thanks again! ### 28. farily new to Dixa **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** I like that it gives us the option to save contacts. Makes it easier when searching supplier information. **What do you dislike about Dixa?** still trying to navigate and learn Dixa. Fairly new to the Dixa world **What problems is Dixa solving and how is that benefiting you?** We are currently using Dixa only to make phone calls. **Official Response from Trisha Patel:** > We’re super happy to have you be part of the Dixa world! Once you’ve got the hang of things, its super easy! If you’d like a demo or training session we’ll be more than happy to set this up. Just send us an email to support@dixa.com and we can take it from there :) ### 29. The start to something very good **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** Only having to use one system and not having to switch. **What do you dislike about Dixa?** Some features seem unfinished and not 100% thought through. **What problems is Dixa solving and how is that benefiting you?** It's now easier to divide queues and easy to transfer calls between teams. **Official Response from Trisha Patel:** > Having everything in one place is definitely easier! If you have some time we would love to hear some more about the features you’d like to see as well as improvements. You can chat in with our team or we can get a call scheduled with yourself, just send an email to support@dixa.com with your details and we can take it from there :) ### 30. Dixa Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** Able to listen to calls to establish information **What do you dislike about Dixa?** The slowness of connecting to a caller can be difficult to deal with as customers often think they have been cut off **What problems is Dixa solving and how is that benefiting you?** Unsure **Official Response from Trisha Patel:** > Hi, We’re glad to hear you're liking the call function, however having a slow connection is never fun. Are you able to send an email over to support@dixa.com along with the following information so we can take a further look into what’s going on? - Twilio network test: https://networktest.twilio.com/ - Example Conversation IDs - Browser/app information Once we have this we’ll have a better idea of why there’s a bit of a lag when taking the calls. Thank you! ### 31. Easy to use. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Dixa?** The interface is easy to use, easy to understand. **What do you dislike about Dixa?** The email channeling system is not good enough, you miss alot of email that is supposed to be directed to you. **What problems is Dixa solving and how is that benefiting you?** Customer service, quick and easy responce **Official Response from Trisha Patel:** > Hey There, Great to hear that Dixa is easy to understand, but it's not so good that emails aren't being routed to you when they should be, but we can take a look into why that's happening :) Would you be able to send over a few conversation examples along with your details to support@dixa.com? If this is agent/queue/channel specific, please send that information across too, it'll help us to get to the bottom of things much quicker :) Thank you! ### 32. Account manager **Rating:** 3.0/5.0 stars **Reviewed by:** Sofie Rye J. | Account manager , Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** I like that it's easy to use and it's a nice design **What do you dislike about Dixa?** That the one who has answered does not always get the message back. **What problems is Dixa solving and how is that benefiting you?** B2B and B2C **Official Response from Trisha Patel:** > Hi Sofie, We have some work arounds for that ;) Let’s set up a call to talk through your work flow. Would you be able to forward your details over to support@dixa.com? Thank you! ### 33. Nigel - Rapha - View **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Dixa?** - smooth - easy to use **What do you dislike about Dixa?** - the layout - the colour is distracting **What problems is Dixa solving and how is that benefiting you?** - Customer inquiries - Customers received ample support from us **Official Response from Trisha Patel:** > Hi Nigel, I'm glad to hear that things are going well. Were always looking of ways of improvement, if you have some suggestions or ideas about how the layout should be or any features you feel are missing feel free to reach out to us at any time to discuss this :) https://dixa.com/contact Thanks again for the review. ### 34. Good interface, but would like to see a login option that is not linked to email. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Dixa?** Interface is intuitive. Can figure out how it works by just using it. **What do you dislike about Dixa?** Login is linked to email. I need to send myself an email for every time I log in. I can only log in myself, so no general account for other members of staff to use. **What problems is Dixa solving and how is that benefiting you?** Customer questions. Dixa works faster then our old system. **Official Response from Trisha Patel:** > It’s always nice hearing how intuitive the UI is. We can’t actually change the way in which we log in, but have you tried using the Dixa app instead of the browser? It’ll keep you signed in so you won’t have to go via the email log in each time you access your Dixa account. Here’s some more info on this: https://dixa.elevio.help/en/articles/94 ### 35. Still learning **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Dixa?** I find it easy to claim conversations for answering emails. **What do you dislike about Dixa?** I'm still learning the system but I don't like not being able to transfer conversations unless that person is active. I would also like to figure out how to change my signature. **What problems is Dixa solving and how is that benefiting you?** Still too early to tell if there are any benefits. **Official Response from Trisha Patel:** > Hey There, It really is effortless grabbing a conversation. If the agent has a personal queue, you can transfer to that queue whether they’re online or not. This works for all queues too. Would this work for you? If you’d like to talk more about this just send us an email over to support@dixa.com and we can get that scheduled in. It would be good to get a better understanding of your workflow too! Signatures are also easy to update too! Here's some more info on how you can do this: https://dixa.elevio.help/en/articles/7 Thanks for taking the time to review us :) ### 36. Down in Dixa **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Dixa?** I like the Increased efficiency that this software brings to the table. **What do you dislike about Dixa?** I dislike how hard it is for others to use so I'm constantly having to teach it to less experience users. **Recommendations to others considering Dixa:** Focus on accurate analytics. **What problems is Dixa solving and how is that benefiting you?** I have been able to get real time analytics about my center and adjust accordingly. **Official Response from Trisha Patel:** > Hi There, Thank you so much for writing a review for us we really appreciate that. I see that this was written a while ago too so I do hope that all has been working well so far. Real time analytics is one of the things that you saw as an improvement for your team, we’ve also rolled out a new version of analytics and we’ll continue to develop that so its super awesome. If you have any ideas around this we would also love to hear it :) Using a new system for the first time can definitely be hard and confusing for users, we have a team here who can also help train your team or share some guides with you. If you’re interested in this or would like to talk to us about your account or if you need anything at all, please do not hesitate to reach out, our team are available 24/7 :) https://dixa.com/contact Thank you again! ### 37. Great customer service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Dixa?** Their chat support and email support is really what sets Dixa from any other customer cloud platform. **What do you dislike about Dixa?** Marketting is not that great so when telling others to use it, they do not have the trust in the product because they have never heard about it **What problems is Dixa solving and how is that benefiting you?** Interacting with clients and customers on multiple cities/countries ### 38. Administrative assistant **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Dixa?** This software is extremely user friendly. It is self explainatory and doesn’t leave you searching the software for the piece you’re looking for. **What do you dislike about Dixa?** The appearance of the application isn’t pleasing to the eye. Could be visually improved. **What problems is Dixa solving and how is that benefiting you?** It’s extremely intuitive and helps me help my customers. **Official Response from Trisha Patel:** > Hi There, Thank you very much for sharing your feedback. I’m really glad to learn that things have gone smoothly for you and hopefully things are still smooth sailing. It’s been a while since your last review and we’ve made a lot of updates/improvements and one of those improvements were to the UI. Hopefully now you find it easier on the eyes but if not, if you have feedback/ideas on the way in which the interface should look, we would loooove to hear it! You can reach us at any time on one of these channels: https://dixa.com/contact Thank you again! Looking forward to hearing some ideas! ## Dixa Discussions - [In which countries are phone numbers available?](https://www.g2.com/discussions/phone-95ee9ab3-5371-467d-9291-4116e53baa5a) - 1 comment, 1 upvote - [Do I need any hardware or softphones?](https://www.g2.com/discussions/phone-68f1fb7f-61d9-405d-86d2-665512202e67) - 1 comment, 1 upvote - [Can I keep my existing number?](https://www.g2.com/discussions/phone-0ab47a8f-1796-40b8-8c5c-818bd60f8f96) - 1 comment, 1 upvote - [Which payment methods do you accept?](https://www.g2.com/discussions/payment-e56966a1-f8da-47ec-8a01-891d7168a1c0) - 1 comment, 1 upvote - [View Dixa pricing details and edition comparison](https://www.g2.com/products/dixa/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A29%3A23+-0500&secure%5Bsession_id%5D=28442540-a1bb-40fd-b806-8a5eb26a1ea3&secure%5Btoken%5D=5805d3621398e395b884ea0d416599721105580f6c7af857ec760cc4b602ace4&format=llm_user) ## Dixa Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Quality Assurance** - Evaluation - Calibration - Reports **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Workforce Management** - Agent Availability - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Knowledge Base** - Q & A - Link Sharing - Searchable **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Functions** - Call Routing - Session Queuing - Concurrent Calling - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Platform** - Conversation Editor - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding ** Internal Use** - Customization - Knowledge Base **Security** - Verification - Role-Based Permission - Public vs Private **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Communication** - Social Features - Tagging - Upload - Comments **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Dixa Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - 4.4/5.0 (533 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews)