--- title: Dixa Reviews meta_title: 'Dixa Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 391 reviews by the users' company size, role or industry to find out how Dixa works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 391 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Dixa Reviews **Vendor:** Dixa **Category:** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Average Rating:** 4.2/5.0 **Total Reviews:** 391 ## About Dixa Dixa is the agentic customer service platform behind exceptional ecommerce brands. We help customer service leaders resolve issues faster, deliver better experiences at scale, and grow support without proportional headcount. Dixa combines a helpdesk and a contact center in one platform, with every channel, phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS, included natively in every plan. Mim, Dixa's AI agent, resolves customer inquiries end to end (processing refunds, updating orders, answering FAQs) across chat, email, WhatsApp, and more, then hands off to a human with full context when judgment or empathy is needed. AI Co-Pilot assists agents in real time with suggested replies, translation, and conversation summaries. Dixa's Conversation Engine gives teams a visual, no-code way to build routing rules, automations, and escalations without engineering support. Real-time dashboards and Auto QA give managers visibility into performance and quality without manual reporting. Dixa serves 1,000+ ecommerce brands across 42 countries, including Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa, and tink. Founded in Copenhagen in 2015, Dixa has raised $158M, including a $105M Series C led by General Atlantic. ## Dixa Pros & Cons **What users like:** - Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. (30 reviews) - Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. (24 reviews) - Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. (21 reviews) - Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. (21 reviews) - Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. (19 reviews) - Users appreciate the **user-friendly features** of Dixa, facilitating seamless communication and efficient agent workflows. (19 reviews) - User Interface (16 reviews) - Easy Setup (12 reviews) - Customization (11 reviews) - Easy Integrations (11 reviews) **What users dislike:** - Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. (18 reviews) - Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. (13 reviews) - Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. (12 reviews) - Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. (8 reviews) - Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. (8 reviews) - Users find Dixa's **limited functionality** frustrating, particularly with system reliability and lack of essential features. (7 reviews) - App Functionality (6 reviews) - Chat Management (6 reviews) - Complexity (6 reviews) - Inaccuracy (6 reviews) ## Dixa Reviews ### 1. Flexible and very customisable. **Rating:** 4.0/5.0 stars **Reviewed by:** Kirsty T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Dixa?** The customisability, you can have tags or attributes, there are keyboard short cuts and everything is set up in a way that gives admin a lot of options and flexibility to customise the settings that best fit their business and staff. **What do you dislike about Dixa?** Some updates are a little buggy and take some time to be worked out, but Dixa are pretty responsive with this. **What problems is Dixa solving and how is that benefiting you?** Generally, if there is an issue, you can quite quickly and easily get support directly from Dixa and they are quick to resolve any issues that crop up. **Official Response from Casper Bøyesen-Laugen:** > Hi Kirsty! Your positive review has truly made our day brighter. We're grateful for your support and for choosing us. ### 2. Dixa trumps all over CS Platforms! **Rating:** 5.0/5.0 stars **Reviewed by:** Roni H. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Dixa?** The most standout feature of Dixa is its ability to unify customer communication channels in one place while boasting a clean and simple design that makes it easy to navigate. **What do you dislike about Dixa?** Although I love Dixa, and would recommend the platform to any business that prioritises customer experience, the pricing structure can be expensive when your business changes size. **What problems is Dixa solving and how is that benefiting you?** The use of smart conversation reply tool has really elevated our customer conversations, freeing up time for the agents to spend on the more complex customer queries. **Official Response from Casper Bøyesen-Laugen:** > Hello Roni! Your friendly review made our day! We're grateful for your kind words and for being a valued customer. We're committed to providing exceptional service, so thank you for recognizing our efforts. ### 3. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Dixa?** The customer service team is always there to help you when you are facing some issues. They are very knowledgable and attentive. All integrations in the DIXA Platform are also easy to navigate. **What do you dislike about Dixa?** Sometimes the DATA has mismatch. I have been struggling with some inconsistencies related to the LWT data on email queues where it shows a high number but in reality it is lower. No one has been able to give me an accurate response on this. **What problems is Dixa solving and how is that benefiting you?** LWT discrepancie on email queues. **Official Response from Casper Bøyesen-Laugen:** > Hello Ricardo! Your friendly review made our day! We're grateful for your kind words and for being a valued customer. We will look into LWT values to ensure consistency ### 4. Dixa review **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Dixa?** I really like how dixa is very helpful and easy to stuff to do my wirk **What do you dislike about Dixa?** i like dixa everything going well and will advice others to use in future. **What problems is Dixa solving and how is that benefiting you?** No problems on dixa ### 5. SO FAR I HAVE ENJOYED MY EXPERIANCE **Rating:** 2.5/5.0 stars **Reviewed by:** NATHAN Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Dixa?** ITS SIMPLE AND EASY TO USE AND QUICK TO LEARN as welll as **What do you dislike about Dixa?** NOTHING SO FAR I HAVE REALLY ENJOYED USING DIXA **What problems is Dixa solving and how is that benefiting you?** IT IS ORGANISING OUR EMAILS WHICH MAKES OUR JOB EASIER ### 6. The use of the software is effortless and has great functions for customer service agents **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip Nørgaard S. | Global Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Dixa?** The side conversation, the fact that you have everything in one window and that it's easy to change and adapt with the UX in the flow builders. **What do you dislike about Dixa?** Your internal comments are still horrible. You need to scroll up to find them or be on the correct conversation. It should be possible to comment on a customer card. **What problems is Dixa solving and how is that benefiting you?** Easy way for us to handle customer questions and to have an internal & extrenal knowledge hub. **Official Response from Casper Bøyesen-Laugen:** > Hello! We wanted to extend a big thank you for your kind words in your review. Your positive feedback fuels our passion for what we do. We're grateful to have customers like you! Also, thanks for the constructive feedback - it has been relayed to our Product teams. ### 7. Dixa is great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Dixa?** Dixa makes it possible for me to work every day in an efficient way. I know where to find everything I need, I have easy access to information on past tickets and interactions and nothing goes missing. **What do you dislike about Dixa?** Dixa sometimes does not run as smoothly as it could in the Desktop App for Mac, e. g. the placement of a button interferes with text. I love how it's possible now to merge contacts, but there are still some restraints there. **What problems is Dixa solving and how is that benefiting you?** I spend about 7 to 8 hours a day using Dixa and I am very happy with how well it works. I can focus on replying to Customers instead of "fighting" with the product. **Official Response from Casper Bøyesen-Laugen:** > We couldn't be happier reading your friendly review. Thanks! Also, please don't hesitate to reach out to friends@dixa.com for assistance with the product. You can also use that to send input/suggestions to our Product teams. ### 8. Good tool, soon to be the next big customer service tool **Rating:** 3.5/5.0 stars **Reviewed by:** Rahul S. | Director - CX, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Dixa?** Easy to use, learning curve is fairly level **What do you dislike about Dixa?** UI could use some improvements, looks a little bland compared to industry competitors **What problems is Dixa solving and how is that benefiting you?** Helps set up customer service solutions to chat with a user. ### 9. Simplicity is key **Rating:** 4.5/5.0 stars **Reviewed by:** Ester L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Dixa?** Great support when needed, simple and easy to use. **What do you dislike about Dixa?** System keeps offering chats and emails when you're managing calls which is not ideal (for the moment we have to switch off mails and chats and if we receive opt for putting them in follow up) **What problems is Dixa solving and how is that benefiting you?** It makes it easy to track down my daily performances. It is easy to create and adjust templates which allows me to be more productive. **Official Response from Casper Bøyesen-Laugen:** > Hey, thanks a bunch for leaving such a friendly review! As for the offer feature there are settings that might fix your issue. Please reach out to friends@dixa.com to allow us to help you. ### 10. Dixa helps coordinating Customerservice **Rating:** 3.5/5.0 stars **Reviewed by:** Søren S. | SUpervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Dixa?** Dixa helps prioritising different kinds of conversations in a multi platform customer service center and allows agents to always answer the most important contacts first. Creating and managing flows is easy and flexible. **What do you dislike about Dixa?** Dixa has minor glitches, that can be annoying for administrators without affecting daily usage. **What problems is Dixa solving and how is that benefiting you?** Dixa handles phone calls, chats, emails and Facebook Messenger for us. This allows us to have all our communication in a single platform saving us time, complexity and money. **Official Response from Casper Bøyesen-Laugen:** > Hi Søren, thank you for sharing your kind words in your review. Please continue to reach out if/when you encounter bugs and we will do our best to help! ### 11. Useful tool for managing contacts **Rating:** 4.0/5.0 stars **Reviewed by:** Vittoria C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Dixa?** Useful for managing contacts and keep track of all conversations and contacts of our customers Also, it gives the possibility to check activities and see how was your work **What do you dislike about Dixa?** It is not possible to save contacts when the customer contacts you with other email or phone number and it is not possible to add it to the existent contact page **What problems is Dixa solving and how is that benefiting you?** Dixa helps us to keep in contact with the customer that needs help in order to solve an issue or if he/she needs a piece of advice. Also it gives the possibility to see all history of the customer **Official Response from Casper Bøyesen-Laugen:** > Hi Vittoria. We couldn't be happier reading your friendly review. Thanks! Also, please don't hesitate to reach out to friends@dixa.com for assistance with the product. You can also use that to send input/suggestions to our Product teams. ### 12. Working with Dixa on a day to day basis, I'm confident I can give a good review. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Dixa?** clean strucure / design. Quick Support through Dixa chat.Easy to customise things and settings. Regular updates on Dixa analysis. Easy to find help and guidance regarding different meanings of KPIs or setting up queues. **What do you dislike about Dixa?** I don't have any options to leave notes regarding a customer. I'd love to have Dixa as a app on my phone, so I could check the status of the queues on my way to work. Exporting non-filtered data from Dixa would be awesome. **What problems is Dixa solving and how is that benefiting you?** Dixa helps me to have a clear overview of my different contact options (hotline, chat, mailings, etc.) and to understand how quickly and effectively we respond to contact requests. **Official Response from Casper Bøyesen-Laugen:** > We're so glad to hear that you had a positive experience with us. Your review motivates us to keep delivering exceptional service. Thank you for your support! You constructive feedback has been relayed to our Product teams. ### 13. Head of Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Dixa?** Strong business partners: Dixa is not just the tool that we are using to communicate with our customers, it also gives us a strong partner that keeps us updated on business trends as well as advises on overall strategy. **What do you dislike about Dixa?** When we started using Dixa about 12 months ago, we had a few reporting requests. However, we were able to raise those, get to speak to SMEs and either got help to get the needed information ad hoc or saw the tool being improved in very short TATs. **What problems is Dixa solving and how is that benefiting you?** Setup: Very easy to use from setup to fine tuning; allows us to constantly update our flows if the business requires. Once set up, it is very reliable. Improved customer experience: The customer can decide on how s/he wants to talk to us (e.g. wait for agent vs call back request). Productivity/Quality: We saw a strong increase in both agent productivity as well as quality. Extras: We use Elivio in addition to Dixa which really helped us to set up an easy to use help center, assistent, etc which helped customers to find the needed information without having to wait for an answer. **Official Response from Casper Bøyesen-Laugen:** > Hi Stephanie. Thank you for your positive review! We're thrilled to hear that our software has been a valuable tool for you. We appreciate your support, and we'll continue working hard to provide you with the best experience possible. If you have any questions or need assistance, please feel free to reach out. We're here to assist you! ### 14. Not as advertised **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Dixa?** I like being able to see how many interactions I have done on a daily basis **What do you dislike about Dixa?** No ownership, easy for people to avoid work (putting themselves as away or turning off certain channels), doesn't load properly, crashes a lot **What problems is Dixa solving and how is that benefiting you?** I don't think it solves any really, the software we were using before was a lot more user friendly ### 15. An intuitive platform for Customer Service interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Dixa?** The note-taking and ability to transfer or move to a side conversation is easy and intuitive while maintaining critical information **What do you dislike about Dixa?** Sometimes it doesn't allocate tickets even when you are available and there are tickets to be had **What problems is Dixa solving and how is that benefiting you?** The ability to communicate with customer's in a range of different ways makes our availability and response times better **Official Response from Casper Bøyesen-Laugen:** > Hi Charlie, thank you so much for your fantastic review! We're thrilled to know that we are able to meet your needs. Please do reach out to friends@dixa.com if you experience a bug with allocating conversations again ### 16. Fast and good support, but expensive and green system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Dixa?** Whenever we have an issue, Dixas support are very good at being friendly and helpful and trying to fine the best solution as possible to help our company with our goals. **What do you dislike about Dixa?** Compared to many other omnichannel systems, with Dixa, you have to pay for both outbound and inbound activity, making the system quite expensive for us. Dixa is also lacking some essential automated features, such as GDPR. **What problems is Dixa solving and how is that benefiting you?** We like that we are able to have all correspondance on different channels (calls, chats, mails) in one place, making the user experience for our customers much much better. ### 17. User friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Kenia A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Dixa?** Easy to use, everything can be done in one ticket. All information of the client is on the right side and contacts on the left. **What do you dislike about Dixa?** It would be helpful to be able to save or screen capture the entire conversation with a client instead of having to do it part by part. **What problems is Dixa solving and how is that benefiting you?** Dixa is the major software system we use for communication with our customers. We have embeded all methods of contacts we have in Dixa sucha s FB, IG **Official Response from Casper Bøyesen-Laugen:** > Hi Kenia. We're thrilled to receive your positive feedback! It's rewarding to know that our efforts are appreciated. Thank you for choosing us and for taking the time to share your experience and suggestion for future development. ### 18. Ease of use and many functions **Rating:** 5.0/5.0 stars **Reviewed by:** Theis Vincent N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Dixa?** There templates support liquid synthax, which is great for creating nice looking templates. **What do you dislike about Dixa?** It can be heavy inloading sometimes, so it feels like a big database is loading many times. **What problems is Dixa solving and how is that benefiting you?** Our customer Service both for merchants and shoppers. So B2C and B2B ingoing calls, mails, chats and more. **Official Response from Casper Bøyesen-Laugen:** > Hi Theis! Your positive review has truly made our day brighter. We're grateful for your support and for choosing us. We are always working on improving our performance ### 19. Great collaboration and always improving with new features **Rating:** 4.0/5.0 stars **Reviewed by:** Leslie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Dixa?** Having all the feature in the same place (phone, chat ...) + very friendly interface useful data **What do you dislike about Dixa?** Some features too manual - Templates -Adding new agents on queues ... no spam filters auto replies not offered in the correct language chat bot might not be advanced enough compared to competitors Missing languages (Bulgaria , greek , cz) **What problems is Dixa solving and how is that benefiting you?** improving live chat , thinking of IA in chat bot elevio - looking forward to explore for self-service / knowledge base **Official Response from Casper Bøyesen-Laugen:** > Hi Leslie. Thanks for leaving a review and thanks for all your constructive feedback as well. We are working on improving all those areas, and will make sure to relay everything to our Product teams. Please keep an eye on our What's New page for updates as they come out all the time. ### 20. Helpful people and user-friendly program. **Rating:** 4.5/5.0 stars **Reviewed by:** Amar R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Dixa?** Having worked with Dixa as a CS-agent i find the program very user-friendly and a must-have for any company doing customer service. **What do you dislike about Dixa?** There should be an own channel for Instagram messages **What problems is Dixa solving and how is that benefiting you?** Having almost all channels coming into one program makes it very easy to offer customer service on multiple channels. **Official Response from Casper Bøyesen-Laugen:** > Hi Amar! Your friendly review brought a smile to our faces. Thanks! ### 21. Easy to use and some many handy features! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Dixa?** The use of lightning bolts and the ease of setting follow ups. The new feature of merging contacts is also really useful. The customer support team are always there to help and reply in seconds :) **What do you dislike about Dixa?** I preffered the old style analytics, it seems easier to view the data. Would love to be able to delete tags when needing to as well. **What problems is Dixa solving and how is that benefiting you?** We use Elevio as well which helps customers finds their owen answeres before reaching out to us, minimising the amount of queries we receive **Official Response from Casper Bøyesen-Laugen:** > Thank you for your wonderful review! We are constantly improving Analytics - so please keep an eye on the What's New page: https://releases.dixa.help/en ### 22. normal **Rating:** 3.0/5.0 stars **Reviewed by:** Nicoletta P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Dixa?** this tool is quite easy to use, pretty graphically **What do you dislike about Dixa?** there are often bugs that do not allow work to be done well **What problems is Dixa solving and how is that benefiting you?** Dixa gives us instant access to all the information we need to provide fast assistance **Official Response from Casper Bøyesen-Laugen:** > Thank you for taking the time to leave us a review! When you hit a bug, please reach out to us at friends@dixa.com and we will do our best to help ### 23. Mediocre **Rating:** 2.5/5.0 stars **Reviewed by:** Ione M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Dixa?** That I am able to pick different sounds for different communications. **What do you dislike about Dixa?** Everything else. It's not user friendly. It's not nice having to cold transfer. It's fiddly. **What problems is Dixa solving and how is that benefiting you?** It's causing more issues than it is solving. I prefer the old system we used. ### 24. Very easy to use and follow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Dixa?** The tickets, how it is set out and looks up to date **What do you dislike about Dixa?** it sometimes can be slow, but only on the odd ocasion **What problems is Dixa solving and how is that benefiting you?** It is easier to use and follow, i have picked this up quite quick ### 25. Good and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Dixa?** The analytics and being able to track your progress **What do you dislike about Dixa?** Runs a little slow from time to time, not the easiest to use **What problems is Dixa solving and how is that benefiting you?** All ### 26. The simplest software I've used so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2023 **What do you like best about Dixa?** Ease of use, very good UI. Almost everything you need for work is there **What do you dislike about Dixa?** To make it perfect, some functions are missing, such as adding links to the profile **What problems is Dixa solving and how is that benefiting you?** The customer can contact us quickly and easily, if we are not available on live chat, the customer can leave a message and be contacted by us quickly and easily. **Official Response from Casper Bøyesen-Laugen:** > Hello and thank you for taking the time to leave a review! We are delighted that our software meets your expectations! Please make sure to check out the What's New page (link below) to keep an eye on updates. Thanks again! ### 27. Good software but can be buggy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Dixa?** Using it is pretty straightforward, i like how i can see the timeline and past conversations and preview them. **What do you dislike about Dixa?** Sometimes it messes up the queue and gives an agent multiple conversations in a row - can become annoying especially if it forces you to go offline **What problems is Dixa solving and how is that benefiting you?** Dixa has made it available to merge contacts which has made life easier when people call in as the email is attached to the phone number and makes it easy to search for users **Official Response from Casper Bøyesen-Laugen:** > Thank you so much for your kind words! When you encounter a bug, please make sure to reach out to us at friends@dixa.com and we will do out best to help ### 28. Dixa hits the mark for Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Michael F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Dixa?** We have been able to increase efficiencies due to the enhancements Dixa has provided our customer care team. We have been able to streamline our processes and provide our associates with the tools needed to truly focus on customer experiences. **What do you dislike about Dixa?** Not so much a dislike more of a can't wait, we are really looking forward to have all Conversations have a similar experience for our customers and our internal team members. **What problems is Dixa solving and how is that benefiting you?** One platform for all of our customer conversations has made the customer experience both internal and external much better. It has also enhanced our ability to schedule and report on our KPI's **Official Response from Casper Bøyesen-Laugen:** > Hi Michael, thank you for your wonderful review! It's customers like you that make our job so enjoyable. Cheers! ### 29. Dixa review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Dixa?** I like the function of being able to see my analytics easily. **What do you dislike about Dixa?** No downsides found, quite like the programme. **What problems is Dixa solving and how is that benefiting you?** Easy to communicate with customers via email and call in the same programme. ### 30. Good for easy customer replies - but still room for improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Dixa?** Very easy to use in short requests from customers, easy to help other colleagues when they are not available **What do you dislike about Dixa?** Long requests that go over more emails make it hard to keep track of conversations. Emails are not saved when "disturbed" on a call. **What problems is Dixa solving and how is that benefiting you?** That we are able to help customers better when colleagues are out of office, which is better customer service. **Official Response from Casper Bøyesen-Laugen:** > Hi there! Thanks a lot for leaving a review. We would really like to help you get the most value out of our platform as well as improve how we can support longer requests. Please reach out to us at friends@dixa.com and we will do our best to help. Thanks again! ### 31. Great software **Rating:** 4.5/5.0 stars **Reviewed by:** Luca B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Dixa?** Really intuitive, looks nice, easy to use and customer centric. **What do you dislike about Dixa?** That you can't sent bulk emails that have their own separate convo id **What problems is Dixa solving and how is that benefiting you?** Helps us speak to customers efficiently & quick, with ease of use for the agent **Official Response from Casper Bøyesen-Laugen:** > Hi Luca! Your review made our team's day. Thanks for being a valued customer! ### 32. Dixa review 👏 **Rating:** 4.5/5.0 stars **Reviewed by:** Rosie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Dixa?** Dixa is really easy to use from a team member and manager perspective. It takes away the stresses of rotas or any doubt of who's doing what, the algorithim just pings contacts to you! **What do you dislike about Dixa?** It can be sometimes hard to know when new things are released or the best ways to make the most out of the platform when you have just started! **What problems is Dixa solving and how is that benefiting you?** We wanted a platform that could help bring together social DMs, emails and live chat in one easy solution **Official Response from Casper Bøyesen-Laugen:** > Hi Rosie. Thank you for taking the time to leave a review! We're thrilled to hear that our software has met your expectations. Please keep an eye on our What's New page to keep up to date in new releases: https://releases.dixa.help/en ### 33. Terrific! **Rating:** 5.0/5.0 stars **Reviewed by:** Erin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Dixa?** Dixa has unique filters that assist with the organization of our call logs. **What do you dislike about Dixa?** There are times calls can be a bit muffled. **What problems is Dixa solving and how is that benefiting you?** Dixa connects our office to clients and partners. **Official Response from Casper Bøyesen-Laugen:** > We're grateful for your positive review! We highly appreciate your business and hope we can continue to meet your expectations ### 34. Super helpful team and easy to use tool **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | Head of Customer Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Dixa?** Easy to set up ongoing support is exceptional No question is ever too much Not a faceless company in a sea of accounts like with Zendesk **What do you dislike about Dixa?** No app currently available - let's hope it's on the roadmap! **What problems is Dixa solving and how is that benefiting you?** Allowing us to communicate with our customers in channels that suit them Easy to use and makes us more productive as a team Easy to set up and manage under the hood without tech intervention **Official Response from Casper Bøyesen-Laugen:** > Your positive review made our day! We're grateful for your kind words and for choosing us. We hope to continue exceeding your expectations in the future. And keep an eye on our What's New page: https://releases.dixa.help/en ### 35. Good customer service tool **Rating:** 4.0/5.0 stars **Reviewed by:** Emilia C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Dixa?** The futures ia really nice and bulk send out! **What do you dislike about Dixa?** Sometimes some technical issues appear that take some time off work. **What problems is Dixa solving and how is that benefiting you?** Customer service and quick response to customers! **Official Response from Casper Bøyesen-Laugen:** > Hello Emilia! Your friendly review made our day! We're grateful for your kind words and for being a valued customer. ### 36. I would recommend Dixa to anyone managing a Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Dixa?** Dixa is really easy to use. We have been able to decrease our contact rate with our FAQs page and help center and increase our customers sastifaction. The system enables us to get back to customers quicker but also offer a better service. Very happy with the system. **What do you dislike about Dixa?** There are some functionalities that could be improved but overall the system is really good. **What problems is Dixa solving and how is that benefiting you?** We used to have a few systems to be able to help our customers and Dixa enables us to have what we need under one system which is easier for our agents to help our customers. **Official Response from Casper Bøyesen-Laugen:** > Hi! We're absolutely thrilled to receive your kind review. Thank you for your support and for sharing your positive experience. ### 37. Easy to use. Few break downs. Mostly customer support in English **Rating:** 3.5/5.0 stars **Reviewed by:** Jeppe K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Dixa?** Intuitive and easy to use. Easy to view analytics. **What do you dislike about Dixa?** Often customer support is only in English **What problems is Dixa solving and how is that benefiting you?** Easy connection between customers and orders **Official Response from Casper Bøyesen-Laugen:** > Hi! We're delighted to read your positive review. Our support is so far in English only, but we will do our best to help you. ### 38. Great Ticketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Selcuk P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Dixa?** Dixa allows lots of integrations, like Shopify, elevio etc.. Productivity is easy to track and creating Queues is easy. Quick Responses easy to integrate, as well as spam filters. Dixa Support is always available. **What do you dislike about Dixa?** Analytics could be more detailed and plausible. Email Flow creation could be easier, as well as adding and removing agents from Queues. Search function could be better, Dixa searches either in Conversations, Notes, or contacts, there is no possibility to search all 3 categories at once **What problems is Dixa solving and how is that benefiting you?** Dixa helps categorizing incoming tickets into queues, assigning them to certain agents, tracking agent productivity, increasing productivity with quick reponses and tool integrations **Official Response from Casper Bøyesen-Laugen:** > Hello Selcuk. We're so glad you're enjoying our software! Your review made our team's day. We are constantly trying to improve, so make sure to check our the What's New page for updates and releases: https://releases.dixa.help/en ### 39. Good Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Dixa?** the possibility to share informations whitin the ticket with your colleagues and the new custom cards **What do you dislike about Dixa?** the custom cards should be updated with some more informations about users **What problems is Dixa solving and how is that benefiting you?** with the new custom cards we can access some informations about our customers easily but they should be implemented more and more **Official Response from Casper Bøyesen-Laugen:** > Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Also, thanks for your comment on Custom Cards - will be relayed to our Product teams. ### 40. I'm a customer service agent **Rating:** 3.0/5.0 stars **Reviewed by:** Giulia P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Dixa?** I like that it connects mails and phones and shows you the number of previous contacts **What do you dislike about Dixa?** I don't like that you can't connect previously saved contacts **What problems is Dixa solving and how is that benefiting you?** They are not really solving a lot of problems right now, we still have abandoned calls and invisible tickets **Official Response from Casper Bøyesen-Laugen:** > Hello Giulia! Thanks for leaving a review! We appreciate your feedback and will use it to enhance our services moving forward. Thank you for bringing this to our attention. Please do check out our What's New page for updates and improvements. ### 41. Very helpful tool with room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmin N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Dixa?** Customization by integrating other programs (f.e. Shopify) Good Support **What do you dislike about Dixa?** Tags can't be edited or deleted Merging contacts isn't possible **What problems is Dixa solving and how is that benefiting you?** Direct connection to Shopify - retrieving order informations faster Templates - shorter AHT Overview of working team members - coverage Analytics - quick overview for CSAT, volume, etc. Tags - quick filtering for specific topics Elevio - knowledgebase for agents and customers **Official Response from Casper Bøyesen-Laugen:** > Hi Jasmin. Thank you for your positive review! We're thrilled that our software has been beneficial to you. We value your feedback and have released a beta feature to merge contacts. Please check keep an eye on the What's New page: https://releases.dixa.help/en ### 42. Great upgrade **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Dixa?** The biggest improvement was the speed of going through conversations and ease of use. Team productivity has increased immediately **What do you dislike about Dixa?** Not having a mobile app is a bit of a drawback; the CSAT calculation formula is a bit more taxing and meant a decrease in score vs our previous platform **What problems is Dixa solving and how is that benefiting you?** Managing our customer support inbox **Official Response from Casper Bøyesen-Laugen:** > Hi Cristian. We appreciate your kind words about our software! It's fantastic to know that it's been helpful to you. If there's anything we can do to assist you further or if you have any questions, please don't hesitate to ask. We're here to support you. ### 43. Nice program **Rating:** 4.0/5.0 stars **Reviewed by:** Mikkel W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Dixa?** That we are on the same platform and that, my coworkers and me can see each others reprons' to the customers **What do you dislike about Dixa?** Attachments when you make side conversations, its a bit much some time **What problems is Dixa solving and how is that benefiting you?** Finding out when we have wrote to the customer before, even when it wasn't me who dealt with them **Official Response from Casper Bøyesen-Laugen:** > Thank you so much for your kind words! We truly appreciate your support. ### 44. Good for daily use but it's glitching a lot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Dixa?** The possibility to save the conversation and listen to it as many times you want. **What do you dislike about Dixa?** In general it is a good experience but it's glitching a lot which makes the use a bit difficult some times. **What problems is Dixa solving and how is that benefiting you?** Customer support issues as IT Problems in the platform that my company uses. **Official Response from Casper Bøyesen-Laugen:** > Thank you for taking the time to leave us a review. When you experience a glitch, please let us know at friends@dixa.com and we will do our best to help ### 45. Good tool to manage your tickets **Rating:** 4.0/5.0 stars **Reviewed by:** Elena F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Dixa?** That you have all the information available at one place **What do you dislike about Dixa?** That when you open or accept a new ticket it goes straight to that page **What problems is Dixa solving and how is that benefiting you?** Dixa is helping us to offer a quick response to all our queries trought different channels **Official Response from Casper Bøyesen-Laugen:** > Hi Elena. We appreciate your kind words about our software! It's fantastic to know that it's been helpful to you. If there's anything we can do to assist you further or if you have any questions, please don't hesitate to friends@dixa.com ### 46. it is a very simple platform to understand **Rating:** 3.5/5.0 stars **Reviewed by:** Alice A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Dixa?** I like the section where I can turn on or off the various channels I use **What do you dislike about Dixa?** That I have to use different filters to search for already closed tickets **What problems is Dixa solving and how is that benefiting you?** It creates a good interface between social media and customer service channels **Official Response from Casper Bøyesen-Laugen:** > Hi Alice. Thanks for leaving a review. To help on filtering and search, please do not hesitate to reach out to our support teams at friends@dixa.com - we will do whatever we can to help you. ### 47. easy to work with **Rating:** 4.0/5.0 stars **Reviewed by:** Laia B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Dixa?** easy to work with and dynamic. fast and agile **What do you dislike about Dixa?** when you accept a ticket it jumps directly to me, I would like it to enter my queue **What problems is Dixa solving and how is that benefiting you?** internal organization and correct distribution of the workload **Official Response from Casper Bøyesen-Laugen:** > Hi Laia. Thank you for your review! We're thrilled that our software has been beneficial to you. We value your feedback! ### 48. Amazing Idea! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Dixa?** Dixa gives me time to settle down again after an angry partner check-in. It's easy to use. **What do you dislike about Dixa?** Sometimes calls disappear too fast. I feel the connection needs to be faster. **What problems is Dixa solving and how is that benefiting you?** I can call from sitting in the US to Germany and it is so easy. **Official Response from Casper Bøyesen-Laugen:** > Hi! We're so grateful for your positive review! Calls disappearing fast is a setting you can adjust. Please visit our Help Center or reach out to friends@dixa.com for assistance ### 49. DIXA made our dayly job easy!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Dann G. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Dixa?** I like that dixa is a system that is intuitive. I don't have to learn and onboard new colleagues **What do you dislike about Dixa?** That we as a company dont fullfill the hole potential. Which is our fault and not dixa!! **What problems is Dixa solving and how is that benefiting you?** Dixa is solving support in general but also that I can use the analytic system to see exactly how every agent are doing. **Official Response from Casper Bøyesen-Laugen:** > Hi Dann. Thank you so much for taking the time to leave a review! We're thrilled to hear that you're enjoying our software. ### 50. Overall good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Dixa?** Easy to use, gives enough information, keyboard shortcuts useful **What do you dislike about Dixa?** Unable to adjust UI layout manually - would be good to have option to scale UI as needed (have window scaled down to fit half screen so can multitask) **What problems is Dixa solving and how is that benefiting you?** It enables me to help customers with their issues **Official Response from Casper Bøyesen-Laugen:** > Hello! Your friendly review made our day! We're grateful for your kind words and for being a valued customer. ## Dixa Discussions - [In which countries are phone numbers available?](https://www.g2.com/discussions/phone-95ee9ab3-5371-467d-9291-4116e53baa5a) - 1 comment, 1 upvote - [Do I need any hardware or softphones?](https://www.g2.com/discussions/phone-68f1fb7f-61d9-405d-86d2-665512202e67) - 1 comment, 1 upvote - [Can I keep my existing number?](https://www.g2.com/discussions/phone-0ab47a8f-1796-40b8-8c5c-818bd60f8f96) - 1 comment, 1 upvote - [Which payment methods do you accept?](https://www.g2.com/discussions/payment-e56966a1-f8da-47ec-8a01-891d7168a1c0) - 1 comment, 1 upvote - [View Dixa pricing details and edition comparison](https://www.g2.com/products/dixa/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+17%3A17%3A03+-0500&secure%5Bsession_id%5D=367e1c92-e19a-4e29-8be7-067d87974f2a&secure%5Btoken%5D=eb24da540b7e3714cff65c614b6f11b9d456469cafd68a65337cde057b87c523&format=llm_user) ## Dixa Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Quality Assurance** - Evaluation - Calibration - Reports **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Workforce Management** - Agent Availability **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - In-App Messaging **Knowledge Base** - Q & A - Link Sharing - Searchable **Engagement** - Feedback - Dashboards - Training **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Functions** - Session Routing - Session Queuing - Concurrent Calling - IVR - Inbound Screen Pop - Persistent Data **Platform** - Conversation Editor - Human-In-The-Loop **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding ** Internal Use** - Customization - Knowledge Base **Security** - Verification - Role-Based Permission - Public vs Private **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Communication** - Social Features - Tagging - Upload - Comments **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Dixa Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - 4.4/5.0 (529 reviews)