Capacity

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4.4 out of 5 stars
319 reviews
  • 2 profiles
  • 15 categories
Average star rating
4.4
Serving customers since
2017
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Creovai

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An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

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Capacity

119 reviews

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

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Profile Name
Star Rating
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18
3
2
Verified User
G
Verified User
Small-Business (50 or fewer emp.)
07/28/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Effortless HR Automation with Capacity

|Capacity
I like using Capacity to help automate HR functions, particularly because there's only one person in the HR department. I appreciate the ease of AI chat, which assists with HR functionality for employees as well as residents in our community. It's also great that residents have a portal where they can chat. This setup is fairly simple, which makes the initial integration smooth.
Krishan Y.
KY
Krishan Y.
Lead RecruiterConsultingMid-Market (51-1000 emp.)
07/28/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

AI-Enhanced HR Support with Smooth Setup

|Capacity
I use Capacity as an AI-powered HR support platform that simplifies managing employee inquiries and accessing HR policies. I appreciate how it automates routine HR tasks and reduces the time spent answering repetitive HR questions. I really like Capacity's ease of use and its AI-powered search that provides quick, accurate answers to employee questions, allowing employees to find the information they need without having to contact HR, which saves time for everyone involved. The initial setup was really smooth, and the implementation team was great in providing guidance and support.
AL
Alex L.
Team LeadMid-Market (51-1000 emp.)
07/03/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Tethr has made call reviews so much easier.

|Creovai
CreovAI's AI Insights incl. its call summaries and chapters are a great feature allowing me to always ensure I'm reviewing the interaction and part thereof that I intend to rather than sifting through numerous interactions before locating the one I need.

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HQ Location:
University City, Missouri

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What is Capacity?

Founded in 2017, Capacity is the agentic support automation platform that powers every customer experience activity from a single AI knowledge orchestration layer. Capacity unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence and proactive outbound WhatsApp, SMS and voice campaigns into a single platform so organizations can deliver faster, more consistent support. More than 20,000 organizations rely on Capacity to deflect repetitive inquiries, empower human agents, automate post-interaction work and proactively engage customers.

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Year Founded
2017