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Capacity

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298 reviews
  • 2 profiles
  • 15 categories
Average star rating
4.4
Serving customers since
2017
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Capacity Reviews

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Profile Name
Star Rating
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Verified User
G
Verified User
07/28/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Effortless HR Automation with Capacity

I like using Capacity to help automate HR functions, particularly because there's only one person in the HR department. I appreciate the ease of AI chat, which assists with HR functionality for employees as well as residents in our community. It's also great that residents have a portal where they can chat. This setup is fairly simple, which makes the initial integration smooth.
Krishan Y.
KY
Krishan Y.
Lead Recruiter @Amaze Systems | Tech Recruitment Certified Professional
07/28/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

AI-Enhanced HR Support with Smooth Setup

I use Capacity as an AI-powered HR support platform that simplifies managing employee inquiries and accessing HR policies. I appreciate how it automates routine HR tasks and reduces the time spent answering repetitive HR questions. I really like Capacity's ease of use and its AI-powered search that provides quick, accurate answers to employee questions, allowing employees to find the information they need without having to contact HR, which saves time for everyone involved. The initial setup was really smooth, and the implementation team was great in providing guidance and support.
AL
Alex L.
--
07/03/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Tethr has made call reviews so much easier.

CreovAI's AI Insights incl. its call summaries and chapters are a great feature allowing me to always ensure I'm reviewing the interaction and part thereof that I intend to rather than sifting through numerous interactions before locating the one I need.

About

Contact

HQ Location:
University City, Missouri

Social

@GoCapacity

What is Capacity?

Founded in 2017, Capacity is an all-in-one, AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails and phone calls—so your team can do their best work. More than 20,000 companies across industries use Capacity for external customer support and internal employee enablement. Today, Capacity offers support over web, SMS, email, voice, social, Slack, MS Teams, help desks and more.

Details

Year Founded
2017