Capacity
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An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.
Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.
Capacity Reviews
Meagan S.
Personal BankerSmall-Business (50 or fewer emp.)Easy to Use, Seamless Google Workspace Integration
Sadaf S.
Senior ManagerSmall-Business (50 or fewer emp.)Unified Customer Service Platform with Strong AI Voice and Chat
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)Unified AI Knowledge Layer That Connects Data, Systems, and Expertise
About
What is Capacity?
Founded in 2017, Capacity is the agentic support automation platform that powers every customer experience activity from a single AI knowledge orchestration layer. Capacity unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence and proactive outbound WhatsApp, SMS and voice campaigns into a single platform so organizations can deliver faster, more consistent support. More than 20,000 organizations rely on Capacity to deflect repetitive inquiries, empower human agents, automate post-interaction work and proactively engage customers.