Product Avatar Image

Capacity

Show rating breakdown
4.4 out of 5 stars
293 reviews
  • 2 profiles
  • 15 categories
Average star rating
4.4
Serving customers since
2017
Profile Filters

All Products & Services

Product Avatar Image
Creovai

200 reviews

An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

Product Avatar Image
Capacity

93 reviews

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

Profile Name

Star Rating

203
67
18
3
2

Capacity Reviews

Review Filters
Profile Name
Star Rating
203
67
18
3
2
SS
Sohel S.
12/09/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Voice Transcription Excellence with Creovai

|Creovai
I use Creovai for analyzing interactions and converting voice to transcript. I like the reports, dashboard, and search functionality the most. Exporting data with just a few clicks is a big plus. Setting up Creovai was very easy.
Verified User in Banking
AB
Verified User in Banking
10/27/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Clean Platform with Excellent Support, But Reporting and Dashboard Needs Improvement

|Creovai
This platform is exceptionally clean and easy to use. The programmer—at least, I believe that's her role—works closely with us to address any issues we encounter.
AZ
Amanda Z.
10/27/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Simple Interface, But Some Confusing Elements

|Creovai
The platform offers easy access, allowing my manager to conveniently share updates and other important details with me.

About

Contact

HQ Location:
University City, Missouri

Social

@GoCapacity

What is Capacity?

Founded in 2017, Capacity is an all-in-one, AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails and phone calls—so your team can do their best work. More than 20,000 companies across industries use Capacity for external customer support and internal employee enablement. Today, Capacity offers support over web, SMS, email, voice, social, Slack, MS Teams, help desks and more.

Details

Year Founded
2017