Capacity

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4.4 out of 5 stars
319 reviews
  • 2 profiles
  • 15 categories
Average star rating
4.4
Serving customers since
2017
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Creovai

200 reviews

An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

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Capacity

119 reviews

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

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Capacity Reviews

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Profile Name
Star Rating
225
71
18
3
2
Crystal L.
CL
Crystal L.
Small-Business (50 or fewer emp.)
06/25/2026
Validated Reviewer
Review source: Organic

Effortless Texting with Superb Support

|Capacity
I use Capacity for texting my customers, which helps with appointment confirmations. I like the ability to chat with an agent in real time, as it allows my customers to contact me via text instead of calling. The ease of texting and using the Textel platform is really handy. Their support is the best and made the initial setup very easy for us.
AE
Adam E.
Small-Business (50 or fewer emp.)
04/27/2026
Validated Reviewer
Review source: Organic

Intuitive Social Learning with Stellar Support

|Capacity
I love how intuitive and easy to learn Capacity is. The support team is very fast and friendly, making the experience even better. I also appreciate how very easy the initial setup was, and it's the first tool my team tried, and we loved it.
Zubia R.
ZR
Zubia R.
Henna ArtistSmall-Business (50 or fewer emp.)
04/26/2026
Validated Reviewer
Review source: Organic

User-Friendly Bot Creation Tool with Room for Improvement

|Capacity
I use Capacity to make bots for school to help students learn course materials better. I like that Capacity is very user-friendly. The buttons are easy to navigate, and there’s clear instructions on every portion. The initial setup was very easy.

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HQ Location:
University City, Missouri

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What is Capacity?

Founded in 2017, Capacity is the agentic support automation platform that powers every customer experience activity from a single AI knowledge orchestration layer. Capacity unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence and proactive outbound WhatsApp, SMS and voice campaigns into a single platform so organizations can deliver faster, more consistent support. More than 20,000 organizations rely on Capacity to deflect repetitive inquiries, empower human agents, automate post-interaction work and proactively engage customers.

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Year Founded
2017