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Capacity

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4.4 out of 5 stars
318 reviews
  • 2 profiles
  • 15 categories
Average star rating
4.4
Serving customers since
2017
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Creovai

200 reviews

An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

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Capacity

118 reviews

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

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Capacity Reviews

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Profile Name
Star Rating
224
71
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3
2
AE
Adam E.
04/27/2026
Validated Reviewer
Review source: Organic

Intuitive Social Learning with Stellar Support

|Capacity
I love how intuitive and easy to learn Capacity is. The support team is very fast and friendly, making the experience even better. I also appreciate how very easy the initial setup was, and it's the first tool my team tried, and we loved it.
Zubia R.
ZR
Zubia R.
Incoming PM Intern @ Enterprise | Honors Cyber Security Student @ Maryville
04/26/2026
Validated Reviewer
Review source: Organic

User-Friendly Bot Creation Tool with Room for Improvement

|Capacity
I use Capacity to make bots for school to help students learn course materials better. I like that Capacity is very user-friendly. The buttons are easy to navigate, and there’s clear instructions on every portion. The initial setup was very easy.
Verified User in Higher Education
AH
Verified User in Higher Education
04/24/2026
Validated Reviewer
Verified Current User
Review source: Organic

Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support

|Capacity
Capacity is an excellent platform for creating and deploying chatbots. Those chatbots integrate with its helpdesk ticketing platform, which helps me deliver strong support for our users. From there, I can enable automation to send notifications to Slack. I’m also able to see what our users need in real time and quickly identify and fill knowledge gaps. Beyond the product itself, Capacity provides excellent customer support. My questions get answered quickly and effectively, and I never feel like just another number. Instead, it feels like a true partnership with Capacity.

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HQ Location:
University City, Missouri

Social

@GoCapacity

What is Capacity?

Founded in 2017, Capacity is the agentic support automation platform that powers every customer experience activity from a single AI knowledge orchestration layer. Capacity unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence and proactive outbound WhatsApp, SMS and voice campaigns into a single platform so organizations can deliver faster, more consistent support. More than 20,000 organizations rely on Capacity to deflect repetitive inquiries, empower human agents, automate post-interaction work and proactively engage customers.

Details

Year Founded
2017