# Best AI Voice Assistants *By [Shalaka Joshi](https://research.g2.com/insights/author/shalaka-joshi)* AI voice assistant software enables people to interact with digital devices and systems using natural voice commands, conducting conversations, performing tasks, or transcribing speech into text. It combines automatic speech recognition (ASR), [natural language processing (NLP)](https://www.g2.com/categories/natural-language-processing-nlp), and AI to interpret spoken input and respond by speaking, performing actions, or retrieving information. ### Core Capabilities of AI Voice Assistants Software To qualify for inclusion in the AI Voice Assistants category, a product must: - Support natural language understanding (NLU) with high accuracy to ensure consistent caller experiences - Maintain conversation history to enable multi-turn interactions - Offer AI-powered call answering tools capable of handling incoming calls at all times - Ensure scalability to meet varying call volumes and business needs - Support ASR to convert spoken input into text - Use natural language generation (NLG) and text-to-speech (TTS) to produce natural-sounding responses - Include dialogue management to maintain context and support multi-turn conversations - Respond in real time to enable natural, human-like communication - Provide seamless human handoff to a live agent for unresolved or complex interactions ### How AI Voice Assistants Software Differs from Other Tools AI voice assistants are commonly integrated with [CRM platforms](https://www.g2.com/categories/crm), [call center software](https://www.g2.com/categories/call-center-infrastructure), and [IoT devices](https://www.g2.com/categories/internet-of-things-iot-platforms), enabling them to update records, trigger workflows, and control connected systems. This sets them apart from simple voice dictation tools, which focus solely on transcription. AI voice assistants are particularly valuable for small to mid-sized businesses seeking to reduce wait times, lower operational costs, and maintain professional customer service without scaling headcount. ### Insights from G2 on AI Voice Assistants Software Based on category trends on G2, real-time responsiveness and seamless human handoff stand out as the most valued capabilities. These platforms deliver measurable reductions in operational costs and improvements in customer experience consistency when handling high call volumes. ## How Many AI Voice Assistants Products Does G2 Track? **Total Products under this Category:** 440 ### Category Stats (Jun 2026) - **Average Rating**: 4.69/5 The average rating of products in this category, based on all submitted ratings - **New Reviews This Quarter**: 261 - **Buyer Segments**: Small-Business 70% │ Mid-Market 23% │ Enterprise 7% Represents the distribution of reviewers across all products in this category. - **Top Trending Product**: Synthesys (+0.033) - Among all products in this category, Synthesys recorded the largest rating increase compared to last month *Last updated: June 01, 2026* ## How Does G2 Rank AI Voice Assistants Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 25,800+ Authentic Reviews - 440+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top AI Voice Assistants at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Retell AI](https://www.g2.com/products/retell-ai/reviews) | 4.8/5.0 (2,382 reviews) | — | "[Call Sandwich Review](https://www.g2.com/survey_responses/retell-ai-review-12914113)" | | 2 | [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) | 4.5/5.0 (1,136 reviews) | — | "[Rich Voice Quality with Room for Enhancement](https://www.g2.com/survey_responses/elevenlabs-review-12413572)" | | 3 | [Synthflow](https://www.g2.com/products/synthflow/reviews) | 4.5/5.0 (1,010 reviews) | — | "[Clean, Intuitive UI That Streamlined Our Workflows Fast](https://www.g2.com/survey_responses/synthflow-review-12621357)" | | 4 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,460 reviews) | — | "[Robust Omnichannel and Analytics That Boost Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12911200)" | | 5 | [Glia](https://www.g2.com/products/glia/reviews) | 4.8/5.0 (86 reviews) | — | "[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)" | | 6 | [Smith.ai AI Receptionist](https://www.g2.com/products/smith-ai-ai-receptionist/reviews) | 4.7/5.0 (21 reviews) | — | "[We Love Smith.ai](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-11734422)" | | 7 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (609 reviews) | — | "[Jotform AI Agents Make Forms Effortless with Intuitive, Customisable Setup](https://www.g2.com/survey_responses/jotform-ai-agents-review-12877116)" | | 8 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,532 reviews) | — | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 9 | [CallRail](https://www.g2.com/products/callrail/reviews) | 4.5/5.0 (1,627 reviews) | — | "[Easy Call Tracking Insights That Validate Marketing Performance](https://www.g2.com/survey_responses/callrail-review-12681264)" | | 10 | [Kore.AI](https://www.g2.com/products/kore-ai/reviews) | 4.6/5.0 (382 reviews) | — | "[A Great First Platform for Learning and Building Chatbots](https://www.g2.com/survey_responses/kore-ai-review-12698539)" | ## Which AI Voice Assistants Is Best for Your Use Case? - **Leader:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) - **Highest Performer:** [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - **Easiest to Use:** [Smith.ai AI Receptionist](https://www.g2.com/products/smith-ai-ai-receptionist/reviews) - **Top Trending:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) - **Best Free Software:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) ## Which Type of AI Voice Assistants Tools Are You Looking For? - [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) *(current)* - [Contact Center Software](https://www.g2.com/categories/contact-center) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- **Sponsored** ### Thoughtly Thoughtly is an AI go-to-market (GTM) platform that helps businesses activate and convert their warm pipeline through voice-first automation. The platform deploys natural, human-sounding AI voice agents that engage prospects in real conversations—answering and placing calls, qualifying leads, scheduling meetings, and seamlessly transferring to live team members when needed. By integrating with popular CRMs and marketing tools such as Salesforce, HubSpot, and Calendly, Thoughtly accelerates speed-to-lead, improves conversion rates, and reduces customer acquisition costs. Unlike traditional dialers or static drip campaigns, Thoughtly’s AI agents provide fully conversational outreach. They combine the scalability of automation with the effectiveness of live representatives, ensuring that every lead is followed up instantly and no opportunity is missed. This makes Thoughtly a powerful solution for industries where timely engagement is critical, including education, healthcare, insurance, financial services, consumer legal, and automotive. Companies in these sectors use Thoughtly to manage high lead volumes, re-engage pipeline, and deliver 24/7 coverage without increasing headcount. Thoughtly is designed for enterprise-grade reliability and compliance. The platform is SOC 2 Type II and HIPAA certified, making it suitable for organizations that handle sensitive data and require robust security. It is built to scale from 10,000 leads per month to hundreds of thousands, with seamless integrations, high uptime, and dependable performance across diverse workflows. Key features include human-like voice interactions that sound natural and engaging, automation of repetitive tasks like lead qualification and scheduling, and intelligent handoff to live agents. By combining these capabilities, Thoughtly enables businesses to streamline sales operations, reduce costs, and improve customer experiences. In today’s competitive marketplace, Thoughtly helps businesses convert more leads, close more deals, and maximize revenue opportunities—powered by AI voice agents that sound human, work tirelessly, and never miss a call. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010753&secure%5Bdisplayable_resource_id%5D=1010753&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010753&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1352574&secure%5Bresource_id%5D=1010753&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-voice-assistants&secure%5Btoken%5D=ffa0aad0d5414e0acedbaf5f42a4d2cb4739ebe7a015af1e67a1e2b01b0aa948&secure%5Burl%5D=https%3A%2F%2Fthoughtly.com%2Fdemo&secure%5Burl_type%5D=book_demo) --- ## Buyer Guide: Key Questions for Choosing AI Voice Assistants Software ### What does AI Voice Assistants software do? I view AI Voice Assistants software as the voice layer that helps businesses answer calls, hold conversations, capture details, and move callers to the right next step. These tools combine speech recognition, voice output, call logic, integrations, and business rules so teams can manage phone-based work without relying on a live person for every interaction. Across the G2 feedback I analyzed, users connect this category with inbound calls, outbound follow-ups, lead qualification, appointment booking, after-hours coverage, call routing, transcripts, recordings, and CRM updates. The category is built for live conversation, which makes voice quality, latency, interruption handling, and transfer logic central to the buying decision. ### Why do businesses use AI Voice Assistants software? The strongest pattern I saw in G2 reviews was coverage gaps. Businesses wanted calls answered faster, leads handled sooner, and routine phone work covered without adding the same amount of manual staff time. - Reviewers describe 24/7 call coverage as useful for missed calls, after-hours inquiries, busy front desks, and high-volume phone queues. - Sales and service teams use voice assistants to qualify leads, answer routine questions, book appointments, and collect caller details. - Users value natural-sounding voices, low latency, and interruption handling because small delays can make a live call feel awkward. - Transcripts, recordings, call logs, and captured fields help teams review conversations and update customer records after the call. Common friction areas include setup time, telephony connections, per-minute pricing, customization limits, misheard speech, and human transfer for complex calls. ### Who uses AI Voice Assistants software primarily? When I looked across G2 reviewer profiles, I saw AI Voice Assistants being used by teams that depend on phone conversations, bookings, lead response, and customer intake. - **Sales teams:** Use voice assistants to answer inbound leads, qualify prospects, book meetings, and collect context before a rep follows up. - **Customer support teams:** Handle routine questions, gather issue details, route calls, and reduce repeated phone work. - **Operations teams:** Manage reminders, scheduling, order updates, intake calls, and recurring customer communication. - **Small business owners:** Cover calls after hours, reduce missed inquiries, and support front-office work without hiring for every phone task. - **Agencies and consultants:** Build voice assistants for client workflows in real estate, healthcare, local services, e-commerce, and call-heavy businesses. ### What types of AI Voice Assistants software should I consider? After reviewing how G2 buyers describe their needs, these platforms generally fall into a few distinct categories: - **Inbound call assistants:** Best for answering customer calls, collecting details, routing requests, and reducing missed calls. - **Outbound voice agents:** Built for reminders, follow-ups, appointment confirmations, surveys, and lead outreach. - **Sales and lead qualification assistants:** Handle intake questions, demo booking, CRM updates, and faster response after inquiries. - **Contact center voice assistants:** Support call queues, routing, transcripts, recordings, analytics, and agent transfers. - **Developer-first voice AI platforms:** Designed for teams that need APIs, telephony control, webhooks, custom voices, and deeper workflow logic. ### What are the core features to look for in AI Voice Assistants software? When I evaluate AI Voice Assistants, the features that stand out make live voice automation reliable enough for real customer calls. - **Real-time voice quality** covering low latency, natural speech, interruption handling, language support, and accent tolerance. - **Call flow control** through greetings, branching paths, fallback responses, transfer rules, and escalation logic. - **Telephony and system connections** across phone numbers, SIP, CRMs, calendars, webhooks, and APIs. - **Post-call records** including transcripts, recordings, call logs, extracted fields, and activity updates. - **Admin and cost controls** covering testing tools, permissions, usage limits, monitoring, and per-minute pricing. ### What trends are shaping AI Voice Assistants software right now? My analysis of G2 user feedback and recent market signals points to these shifts: - **Real-time speech-to-speech becoming production-ready:** Low-latency voice models are making live AI conversations more practical for support, sales, and phone-based service workflows. - **AI moving deeper into frontline service:** Customer service leaders are under pressure to use AI for self-service, first-contact resolution, and lower customer effort. - **Human transfer becoming part of the voice design:** AI handles routine calls, while live teams stay closer to complex, emotional, or judgment-heavy conversations. - **Telephony integration getting stronger:** SIP support, communication APIs, and real-time voice infrastructure are making voice assistants easier to connect to existing phone systems. - **Trust and context shaping voice interactions:** Customer engagement tools are placing more weight on connected data, transparency, and personalized service. ### How should I choose AI Voice Assistants software? As per my observation, the strongest G2 signals suggest choosing around the call workflow that creates the most missed revenue or service strain. For sales-heavy teams, I recommend prioritizing lead capture, qualification logic, calendar booking, CRM updates, and post-call records. Support teams should focus on routing accuracy, escalation paths, knowledge setup, transcripts, and call analytics. For local services or small businesses, I advise checking after-hours coverage, phone number setup, voice quality, pricing, and how easily the assistant transfers callers to a human when the issue needs more care. --- ## What Are the Top-Rated AI Voice Assistants Products in 2026? ### 1. [Retell AI](https://www.g2.com/products/retell-ai/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 2,382 **Product Description:** Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLMs), Retell allows teams to spin up real-time AI agents that handle calls, trigger messaging workflows, and integrate seamlessly into your existing systems—all without writing code. At its core, Retell delivers Voice Agent Automation that feels indistinguishable from speaking with a real person. Calls are handled by LLM-native agents that respond within 600 milliseconds, support multi-turn logic, and operate across 31+ languages with native-quality speech. You can build and manage your own agent flows using an intuitive drag-and-drop builder that supports IVR trees, dynamic transfers, real-time webhooks, and CRM integration. Whether you’re scheduling appointments, answering FAQs, or qualifying leads, these agents are fast, reliable, and production-ready. Beyond voice, Retell also enables SMS and chat automation. Agents can send contextual messages during or after phone calls, or operate as standalone text/chat bots. You can use Twilio numbers or bring your own for outbound campaigns, enabling flexible, multi-channel engagement. To ensure quality and insight, Retell offers built-in testing and QA tools. You can simulate conversations, A/B test call flows, and monitor live call data through detailed dashboards. Track CSAT, latency, sentiment, and conversation outcomes—all in one place. Voice agents can be deployed via Twilio, SIP, branded caller ID, or embedded using Retell’s web SDKs. Unlike legacy IVR or scripted systems, Retell is built from the ground up to be AI-native and fully customizable. Whether you’re in healthcare, logistics, fintech, or customer support, Retell’s platform lets you scale personalized conversations across channels—boosting customer satisfaction and reducing operational costs. ### What Do G2 Reviewers Say About Retell AI? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** in setting up prompts and integrating with other applications effortlessly. - Users appreciate the **ease of use** of Retell AI, praising its smooth interface and natural voice quality. - Users appreciate the **ease of use** of Retell AI, finding the interface straightforward and quick to learn. - Users value the **seamless integrations** that simplify workflow creation and connect with other applications effortlessly. - Users value Retell AI's **simple setup** and clean UI, making it accessible for both beginners and professionals. **Cons:** - Users desire more **missing features** , such as diverse voices and additional CRM integrations in Retell AI. - Users find the **cost per call** to be high, especially compared to alternatives like Assistable.AI. - Users find the **learning curve steep** , making initial navigation and understanding of features quite challenging. - Users feel the **limited features** of Retell AI hinder functionality and complicate workflow management. - Users often experience **poor understanding** from Retell AI, leading to ineffective handling of varied conversation scenarios. #### What Are Recent G2 Reviews of Retell AI? **"[Call Sandwich Review](https://www.g2.com/survey_responses/retell-ai-review-12914113)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/retell-ai-review-12914113) --- **"[Polished UX for Building Autonomous AI Call Agents with Twilio & Telnyx Integrations](https://www.g2.com/survey_responses/retell-ai-review-12722058)"** **Rating:** 5.0/5.0 stars *— Rishav K.* [Read full review](https://www.g2.com/survey_responses/retell-ai-review-12722058) --- ### 2. [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,136 **Product Description:** ElevenLabs is the world’s most advanced generative media and voice AI company, powering creation, localization, and intelligent interaction across every medium. Built around two core platforms—Creative and Agents—ElevenLabs combines state-of-the-art speech, sound, image, and video technologies to make digital expression instant, human, and scalable. The Creative Platform provides everything teams need to generate, transform, and produce media at studio quality. It includes Voice v3 (the most expressive text-to-speech model on the market), Scribe v2 for industry-leading speech-to-text, Voice Design and Voice Cloning for personalized character creation, Voice Isolator and Voice Changer for transformation, and Realtime Speech-to-Text for dynamic use cases. Users can also generate AI Sound Effects (SFX), AI Music, and create visuals through Image and Video generation. Production tools like Studio, Dubbing, Voice Library, and Productions enable full-scale localization and content workflows—all in one seamless environment. The Agents Platform extends ElevenLabs’ technology into real-time interaction. It allows developers and enterprises to deploy voice-native AI agents that can reason, converse, and complete tasks. Through built-in Workflows, agents can act on context, access information, and deliver personalized customer experiences across sales, support, and education—all powered by ElevenLabs’ expressive voice technology. Enterprises integrate via SOC 2-compliant APIs, SDKs, and on-prem deployments to build secure, scalable, and multilingual solutions. Ethical guardrails such as Speech Classifier, watermarking, and granular voice usage controls ensure trust and transparency across every product. From content creation and localization to intelligent automation, ElevenLabs unites creativity and communication—empowering the world to create, converse, and connect in any language, medium, or voice. ### What Do G2 Reviewers Say About ElevenLabs? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of ElevenLabs, highlighting its seamless setup and intuitive interface for voice generation. - Users commend the **impressive quality** of ElevenLabs' voice synthesis, noting its seamless and human-like characteristics. - Users are impressed by the **speed of voice generation** with ElevenLabs, enabling quick, high-quality output for projects. - Users commend ElevenLabs for its **impressive voice variety and seamless setup** , enhancing audio content for diverse audiences. - Users love the **easy setup** of ElevenLabs, enabling quick project initiation without a steep learning curve. **Cons:** - Users find the **pricing structure expensive** , especially with credits depleting quickly and limited carryover options. - Users find that **directing AI voice talent is more challenging** than expected, hindering seamless integration with their workflow. - Users find the **pricing issues** limiting, especially with quickly expiring credits and lack of flexibility for high-volume needs. - Users express frustration over **missing features** in ElevenLabs, impacting their workflow and efficiency during audio production. - Users experience **pronunciation issues** with ElevenLabs, leading to inaccuracies in voice outputs and dissatisfaction. #### What Are Recent G2 Reviews of ElevenLabs? **"[Rich Voice Quality with Room for Enhancement](https://www.g2.com/survey_responses/elevenlabs-review-12413572)"** **Rating:** 4.0/5.0 stars *— Gediminas P.* [Read full review](https://www.g2.com/survey_responses/elevenlabs-review-12413572) --- **"[ElevenLabs Delivers Realistic, Expressive Voices with Fast, Easy Customization](https://www.g2.com/survey_responses/elevenlabs-review-12868213)"** **Rating:** 5.0/5.0 stars *— Mi S.* [Read full review](https://www.g2.com/survey_responses/elevenlabs-review-12868213) --- ### 3. [Synthflow](https://www.g2.com/products/synthflow/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,010 **Product Description:** Synthflow provides enterprise-ready voice AI agents that automate inbound and outbound phone calls. Businesses use Synthflow to handle appointment scheduling, lead qualification, customer support, and call routing through natural, conversational voice technology. With a no-code builder, 200+ integrations, and deployment in under 3 weeks, Synthflow makes it easy for teams to scale automation without engineering effort. AI agents operate with sub-500ms latency in 30+ languages and meet global compliance standards (SOC 2, HIPAA, GDPR). Organizations across healthcare, real estate, insurance, and e-commerce use Synthflow to improve customer experience, reduce manual workload, and ensure calls are answered 24/7. ### What Do G2 Reviewers Say About Synthflow? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Synthflow, finding it intuitive and straightforward for deployment and integration. - Users find Synthflow's **setup ease** exceptional, praising its intuitive interface and helpful documentation for quick onboarding. - Users love the **easy integrations** with platforms like Make.com and Zapier, enhancing their overall experience effortlessly. - Users praise the **easy integrations** of Synthflow with platforms like make.com and Zapier, enhancing usability and functionality. - Users find the **easy setup** of Synthflow intuitive, making appointment booking deployment and integration straightforward. **Cons:** - Users find the **pricing plans steep** , with a lack of affordable options affecting overall value. - Users find the **cost limitations** of Synthflow restrictive, impacting their ability to fully evaluate the product. - Users find the **learning curve steep** , especially due to the changing user interface and lack of templates for beginners. - Users struggle with **missing features** like global search and inadequate documentation, hindering efficient usage of Synthflow. - Users find **limited customization options** in Synthflow, making it challenging to tailor complex workflows effectively. #### What Are Recent G2 Reviews of Synthflow? **"[Clean, Intuitive UI That Streamlined Our Workflows Fast](https://www.g2.com/survey_responses/synthflow-review-12621357)"** **Rating:** 5.0/5.0 stars *— Usman J.* [Read full review](https://www.g2.com/survey_responses/synthflow-review-12621357) --- **"[Effortless AI Voice Agents for Scalable Phone-Based Customer Interactions](https://www.g2.com/survey_responses/synthflow-review-12204291)"** **Rating:** 5.0/5.0 stars *— Jose Manuel G.* [Read full review](https://www.g2.com/survey_responses/synthflow-review-12204291) --- ### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,460 **Product Description:** Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users find Genesys Cloud CX to be **user-friendly** , enabling easy management and configuration without IT reliance. - Users value the **continuous innovation** of Genesys Cloud CX, benefiting from a responsive platform that evolves with their needs. - Users value the **reliability** of Genesys Cloud CX, enhancing business continuity and customer engagement effectively. - Users value the **efficiency** of Genesys Cloud CX, appreciating its agility and support for diverse communication channels. - Users find the **customization options** in Genesys Cloud CX invaluable for meeting unique routing needs effectively. **Cons:** - Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and reporting capabilities. - Users note the **missing features** in Genesys Cloud CX, such as limited customization and complex reporting setups. - Users find the **complexity of reporting and dashboard customizations** to be overwhelming and not intuitive for new users. - Users find the **inadequate reporting** features complex and lacking granularity, making data analysis challenging. - Users find the **learning curve steep** , struggling with complex customizations and overwhelming UI for new users. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Robust Omnichannel and Analytics That Boost Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12911200)"** **Rating:** 5.0/5.0 stars *— Nirmal B.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12911200) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 1 comment, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment ### 5. [Glia](https://www.g2.com/products/glia/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 86 **Product Description:** Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. ### What Do G2 Reviewers Say About Glia? *AI-generated summary from verified user reviews* **Pros:** - Users commend Glia's **exceptional customer support** , always available and extremely helpful during implementation and beyond. - Users value the **ease of use and helpful customer support** that Glia provides, enhancing their overall experience. - Users commend the **ease of use** of Glia, appreciating its intuitive interface and helpful customer support. - Users commend Glia for its **efficiency** , streamlining member interactions and enhancing overall service delivery. - Users value Glia for its **innovative features** and excellent support, enhancing both member and employee experiences. **Cons:** - Users desire **missing features** in Glia, including better reporting and visual aids for call routing and agent refinement. - Users find **integration issues** challenging, as Glia lacks robust support for additional third-party systems. - Users desire **more features** in Glia to enhance transparency and streamline overall functionality during interactions. - Users report **poor customer support** , describing generic responses and challenges in resolving technical issues effectively. - Users feel that **reporting features need significant improvements** , including better scheduling and data integrity. #### What Are Recent G2 Reviews of Glia? **"[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)"** **Rating:** 5.0/5.0 stars *— Silvio E.* [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) --- **"[Seamless Setup, Enhances Workflow Significantly](https://www.g2.com/survey_responses/glia-review-11814799)"** **Rating:** 5.0/5.0 stars *— Kimberly B.* [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) --- #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### 6. [Smith.ai AI Receptionist](https://www.g2.com/products/smith-ai-ai-receptionist/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **Product Description:** AI Receptionist is a sophisticated AI-powered call answering and intake solution supported by expert human agents. It helps businesses of all sizes manage client engagement, offering a modernized approach to traditional receptionist services. Designed for growing companies seeking faster lead response and better client interaction across industries, AI Receptionist from Smith.ai ensures every caller — new or returning — gets prompt, professional attention. AI Receptionist answers calls 24/7 with 99.95%+ uptime, using a natural voice and minimal latency. It handles screening, lead qualification, and intake while human receptionists stand by for escalations or complex requests. This hybrid model delivers AI efficiency with seamless human backup. AI Receptionist comes with custom call-handling playbooks that are tailored to adapt and align with your workflows. These playbooks ensure each interaction reflects your brand’s voice, values, and quality standards. Our integration ecosystem includes over 7,000 platforms — like HouseCall Pro, ServiceTitan, MyCase, and HubSpot — so call data flows directly into your CRM, scheduling software, and other tools. This unified setup centralizes operations and reporting across your business locations. The AI Receptionist dashboard provides real-time insights into call activity, with detailed summaries, recordings, and transcripts to help businesses monitor performance and make data-driven decisions. With pricing starting at $95.00/month and a risk-free 30-day money-back guarantee, AI Receptionist offers growing businesses a powerful, cost-effective way to handle every call scenario with unmatched agility. #### What Are Recent G2 Reviews of Smith.ai AI Receptionist? **"[We Love Smith.ai](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-11734422)"** **Rating:** 5.0/5.0 stars *— Tawnee S.* [Read full review](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-11734422) --- **"[Efficient Call Screening and Seamless AI-to-Human Transitions](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-12149993)"** **Rating:** 4.5/5.0 stars *— Cenmar F.* [Read full review](https://www.g2.com/survey_responses/smith-ai-ai-receptionist-review-12149993) --- ### 7. [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 609 **Product Description:** Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment. ### What Do G2 Reviewers Say About Jotform AI Agents? *AI-generated summary from verified user reviews* **Pros:** - Users find Jotform AI Agents to be **intuitively easy to use** , significantly streamlining survey creation and workflow automation. - Users value the **easy setup** of Jotform AI Agents, which simplifies their integration into daily business operations. - Users praise the **time-saving features** of Jotform AI Agents, enhancing productivity with easy survey creation. - Users find Jotform AI Agents **highly efficient** for creating forms and analyzing data, greatly enhancing productivity. - Users love the **setup ease** of Jotform AI Agents, finding integration into daily activities smooth and straightforward. **Cons:** - Users find the **confusion between AI and real agents** frustrating, impacting clarity and efficiency in their interactions. - Users find the **limited AI capabilities** of Jotform AI Agents frustrating, as it struggles with complex workflows and understanding queries. - Users find the **limited features** of Jotform AI Agents restrict their ability to customize workflows and interactions effectively. - Users express frustration with the **inadequate AI features** of Jotform AI Agents, making it difficult to communicate effectively. - Users experience **poor understanding** of Jotform AI Agents, leading to frustration and challenges in effective utilization. #### What Are Recent G2 Reviews of Jotform AI Agents? **"[Jotform AI Agents Make Forms Effortless with Intuitive, Customisable Setup](https://www.g2.com/survey_responses/jotform-ai-agents-review-12877116)"** **Rating:** 5.0/5.0 stars *— David F.* [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-12877116) --- **"[Ease of Use with Integration Challenges](https://www.g2.com/survey_responses/jotform-ai-agents-review-12852844)"** **Rating:** 4.5/5.0 stars *— Kauã S.* [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-12852844) --- ### 8. [Nextiva](https://www.g2.com/products/nextiva/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,532 **Product Description:** Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ### What Do G2 Reviewers Say About Nextiva? *AI-generated summary from verified user reviews* **Pros:** - Users rave about Nextiva's **amazing customer support** , highlighting its knowledgeable, friendly, and efficient service throughout their experience. - Users appreciate the **ease of use** of Nextiva, praising its intuitive setup and seamless navigation. - Users appreciate the **ease of setup and intuitive design** of Nextiva, finding it simple to use daily. - Users commend the **easy setup** of Nextiva, finding the integration process seamless and hassle-free. - Users commend the **reliability** of Nextiva, highlighting excellent customer support and seamless system integration. **Cons:** - Users find the **onboarding complexity** overwhelming, needing extensive support due to lack of self-service options. - Users find **difficult configuration** in Nextiva frustrating, with a clunky setup process and a confusing learning curve. - Users encounter significant **number issues** , leading to delays, glitches, and a frustrating support experience with Nextiva. - Users find **Nextiva's setup process complex** , with a steep learning curve and a cumbersome interface for small businesses. - Users find the **difficult setup** of Nextiva to be clunky and prone to technology challenges. #### What Are Recent G2 Reviews of Nextiva? **"[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)"** **Rating:** 4.5/5.0 stars *— Nick Z.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12747800) --- **"[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)"** **Rating:** 4.5/5.0 stars *— Connor J.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12886187) --- #### What Are G2 Users Discussing About Nextiva? - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments ### 9. [CallRail](https://www.g2.com/products/callrail/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,627 **Product Description:** CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. ### What Do G2 Reviewers Say About CallRail? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of CallRail, facilitating efficient call tracking and management with powerful insights. - Users value the **user-friendly setup** of CallRail, appreciating its workflow capabilities and effective call tracking features. - Users value the **powerful call tracking insights** from CallRail, enabling clear visibility into effective marketing campaigns. - Users find the **powerful insights** from CallRail invaluable for tracking and understanding their call sources effectively. - Users appreciate the **call recording functionality** of CallRail, enhancing communication and customer satisfaction through effective workflows. **Cons:** - Users find **missing features** in CallRail, particularly in automations, AI voice quality, and CRM integration support. - Users face **integration issues** with third-party apps and CRM systems, complicating setup and functionality. - Users experience **call issues** with CallRail, including difficulties in integration and AI's call detection accuracy. - Users find CallRail **expensive** , with costs adding up quickly and concerns over integration expenses with other services. - Users find the **learning curve steep** due to time-consuming setup and complicated number management for multiple clients. #### What Are Recent G2 Reviews of CallRail? **"[Easy Call Tracking Insights That Validate Marketing Performance](https://www.g2.com/survey_responses/callrail-review-12681264)"** **Rating:** 4.5/5.0 stars *— Madhav S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12681264) --- **"[Simplifies Call Tracking Across Multiple Channels](https://www.g2.com/survey_responses/callrail-review-12673173)"** **Rating:** 5.0/5.0 stars *— AJ S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-12673173) --- #### What Are G2 Users Discussing About CallRail? - [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance) - [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for) - [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop) ### 10. [Kore.AI](https://www.g2.com/products/kore-ai/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 382 **Product Description:** Kore.ai, a leader in enterprise AI, accelerates business outcomes from AI with agentic AI applications built on the industry-leading Kore.ai Agent Platform. Its growing catalogue includes pre-built solutions for banking, healthcare, and retail; horizontal applications for IT, HR, and recruiting; and marketplace that help enterprises deploy AI agents quickly across additional industries and use cases. Open and agnostic by design, Kore.ai gives organizations flexibility in choosing AI models, cloud infrastructure, and enterprise systems. Trusted by nearly 500 Global 2000 companies, Kore.ai enables secure, scalable AI adoption worldwide. With its roots grounded in the Enterprise, Kore.ai brings years of experience in AI applications for customer service, workplace productivity and process automation. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more. ### What Do G2 Reviewers Say About Kore.AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Kore.AI, finding it simple to configure and develop chatbots. - Users value the **user-friendly design** and **extensive features** of Kore.AI, enhancing the development of conversational agents. - Users appreciate the **simplicity and user-friendly experience** of Kore.AI for effective chatbot development and error management. - Users appreciate the **effortless integrations** of Kore.AI, facilitating smooth connections with third-party APIs. - Users value the **seamless integrations** of Kore.ai, enhancing usability across multiple channels effortlessly. **Cons:** - Users find the **learning curve steep** due to complications with version changes and insufficient documentation. - Users find **usage limitations** frustrating, with inconsistent variable naming and inadequate support for voice and IVR channels. - Users experience **slow performance** with Kore.AI, noting lag in resolving issues and saving configurations effectively. - Users find the **slow loading times** frustrating, impacting their experience and causing uncertainty during use. - Users frequently experience **software bugs** on the Kore.AI platform, leading to crashes and disrupted app-building processes. #### What Are Recent G2 Reviews of Kore.AI? **"[A Great First Platform for Learning and Building Chatbots](https://www.g2.com/survey_responses/kore-ai-review-12698539)"** **Rating:** 4.5/5.0 stars *— Yashwanth K.* [Read full review](https://www.g2.com/survey_responses/kore-ai-review-12698539) --- **"[Smart No-Code AI That Deflects Tickets and Delivers Clear ROI](https://www.g2.com/survey_responses/kore-ai-review-12546346)"** **Rating:** 5.0/5.0 stars *— Achyuth Kumar K.* [Read full review](https://www.g2.com/survey_responses/kore-ai-review-12546346) --- ### 11. [Voiceflow](https://www.g2.com/products/voiceflow/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 109 **Product Description:** Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences. ### What Do G2 Reviewers Say About Voiceflow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **extensive customization capabilities** of Voiceflow, enabling seamless integration and development of chatbots. - Users greatly value the **ease of use** with Voiceflow, enabling effortless design without coding skills required. - Users benefit from the **easy integrations** of Voiceflow, enhancing their tech stack and streamlining operations effortlessly. - Users value the **exceptional customer support** of Voiceflow, noting the helpfulness and encouragement from staff and community. - Users value the **new integrations** in Voiceflow, enhancing platform capabilities and streamlining customer interactions effectively. **Cons:** - Users find the **missing features** in Voiceflow limiting, particularly in enterprise controls and voice functionalities. - Users experience **integration issues** with Voiceflow, finding setup unclear and API capabilities lacking for developers. - Users note the **limited features** of Voiceflow, requiring additional tools for full functionality and lacking dark mode. - Users struggle with the **steep learning curve** in Voiceflow, particularly for complex flows and debugging issues. - Users identify a need for **stronger enterprise controls and better debugging functionalities** to enhance overall user experience. #### What Are Recent G2 Reviews of Voiceflow? **"[Easy Visual Chatbot Builder That Makes Client Flows Clear](https://www.g2.com/survey_responses/voiceflow-review-12406569)"** **Rating:** 5.0/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/voiceflow-review-12406569) --- **"[Intuitive No-Code Platform with Outstanding Support, But USD Pricing for Canadians UGH](https://www.g2.com/survey_responses/voiceflow-review-11905013)"** **Rating:** 5.0/5.0 stars *— Brandyn F.* [Read full review](https://www.g2.com/survey_responses/voiceflow-review-11905013) --- #### What Are G2 Users Discussing About Voiceflow? - [What is Voiceflow used for?](https://www.g2.com/discussions/what-is-voiceflow-used-for) - 1 comment, 1 upvote ### 12. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,354 **Product Description:** JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of JustCall, highlighting its user-friendly setup and seamless integration for efficient operations. - Users praise JustCall for its **comprehensive capabilities** that enhance customer communications and streamline sales processes. - Users appreciate JustCall's **comprehensive capabilities** that enhance customer communication and streamline sales processes effectively. - Users highlight the **excellent customer support** of JustCall, noting quick resolutions and responsive follow-up service. - Users value the **seamless call experience** of JustCall, enhancing productivity and organization with excellent call quality. **Cons:** - Users experience **call visibility issues** with JustCall, facing difficulties in managing incoming calls effectively. - Users report frustrating **call visibility issues** with JustCall, struggling to see incoming calls despite hearing them. - Users often face **connection issues** with JustCall, missing incoming calls despite hearing them and struggling with stability. - Users express frustration over **missing features** like integration, connectivity issues, and lack of customization in JustCall. - Users experience **poor call quality** with JustCall, facing issues like call drops and missed connections frequently. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Effortless Connectivity and Seamless Setup](https://www.g2.com/survey_responses/justcall-review-9402516)"** **Rating:** 5.0/5.0 stars *— Brittney L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-9402516) --- ### 13. [Pyto](https://www.g2.com/products/pyto/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 22 **Product Description:** Pyto is a Voice AI platform built for phone-first B2B sales teams selling to small and medium-sized businesses (SMBs). It transforms every inbound inquiry into a live phone conversation, ensuring high-intent leads are engaged immediately. Using AI-powered voice agents, Pyto qualifies leads based on predefined criteria, handles common questions and objections, and automatically schedules meetings directly on sales reps’ calendars. Designed for mid-size to enterprise GTM teams running high-volume SMB sales motions, Pyto helps generate inbound and outbound pipeline without increasing SDR headcount. The platform integrates seamlessly into existing sales workflows while maintaining full control over qualification, routing, and messaging. Built for Conversion, Not Just Call Handling Pyto runs on a custom, outbound-first voice infrastructure built specifically for conversion, not just call automation. Its proprietary stack is optimized for large-scale phone campaigns, ensuring strong deliverability, high call quality, intelligent routing, and structured qualification at scale. Teams use Pyto to power both instant inbound follow-up and structured outbound SDR campaigns targeting SMBs. Dedicated Conversion Engineering Every customer is supported by a dedicated Conversion Engineering team that continuously tests and optimizes scripts, targeting, objection handling, and routing logic to improve performance over time. Pyto doesn’t just automate conversations, it systematically increases conversion across the lead-to-meeting funnel. Revenue Impact Teams using Pyto have: - Generated significant additional pipeline from inbound intent - Increased lead-to-SQL conversion rates - Booked more qualified meetings without adding SDR headcount - Reduced speed-to-lead from hours to seconds By combining instant engagement with structured qualification, Pyto ensures cleaner handoffs to sales reps and reduces lost opportunities. Key Capabilities - Instant callbacks for demo requests, contact forms, missed calls, and other inbound sources - AI-powered qualification and seamless AI-to-human handoff - Automatic calendar scheduling - Analytics on buyer intent, objections, and outcomes to refine messaging and prioritization As lead volume grows or outbound campaigns scale, Pyto adapts without added operational complexity, providing a predictable, phone-driven pipeline engine for modern SMB sales teams. ### What Do G2 Reviewers Say About Pyto? *AI-generated summary from verified user reviews* **Pros:** - Users praise Pyto for its **efficient lead generation** , which accelerates engagement and boosts conversion rates significantly. - Users value the **quick engagement and expertise** of Pyto, enhancing lead management and fostering meaningful interactions. - Users value the **automation capabilities** of Pyto, enhancing lead engagement and boosting conversion rates efficiently. - Users experience **significant time savings** with Pyto, enhancing focus on high-value leads and faster deal closures. - Users highlight the **ease of use** of Pyto, allowing seamless integration and efficient engagement with leads. **Cons:** - Users find the **complex setup** process requires thoughtful effort, though support makes it manageable for strong results. - Users find the **difficult setup** process requires significant effort, but appreciate the support and long-term benefits. - Users find a significant **learning curve** in fine-tuning Pyto to achieve optimal results, despite helpful team support. - Users note that Pyto's **robotic responses** can diminish usability, necessitating additional effort for fine-tuning. - Users find Pyto's **difficult usage** challenging, as it can feel robotic and demands effort for proper fine-tuning. #### What Are Recent G2 Reviews of Pyto? **"[Pyto Supercharges Lead Qualification with Stellar Support](https://www.g2.com/survey_responses/pyto-review-12100315)"** **Rating:** 5.0/5.0 stars *— Regina S.* [Read full review](https://www.g2.com/survey_responses/pyto-review-12100315) --- **"[Strong Impact on Inbound Speed and Pipeline Quality](https://www.g2.com/survey_responses/pyto-review-12372680)"** **Rating:** 4.5/5.0 stars *— Geoffroy d.* [Read full review](https://www.g2.com/survey_responses/pyto-review-12372680) --- ### 14. [Slang AI](https://www.g2.com/products/slang-ai/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 44 **Product Description:** Slang.ai is an automated phone answering platform that enables restaurants to manage reservations, answer questions, and create a best-in-class experience that mimics top employees. Calling a business shouldn’t feel like a chore. And for businesses, missed calls lead to missed revenue. Our mission is to transform the experience of calling a business into one that's personalized, efficient, and delightful. That’s why we started Slang.ai. We use AI technology to make transacting over voice so enjoyable that it’s more human than human. By 2030, we will save businesses and consumers one billion minutes of precious time while transforming branded voice experiences into the preferred mode of communication. ### What Do G2 Reviewers Say About Slang AI? *AI-generated summary from verified user reviews* **Pros:** - Users value **time-saving efficiency** with Slang AI, enhancing staff focus while handling calls effortlessly and automatically. - Users commend the **ease of use** of Slang AI, appreciating its seamless integration and efficient call handling. - Users appreciate the **easy setup** of Slang AI, allowing seamless integration into workflows and enhancing efficiency. - Users praise the **efficiency** of Slang AI, streamlining call management and enhancing staff productivity effortlessly. - Users praise Slang.ai for its **automation capabilities** , streamlining workflow and enhancing call handling efficiency effortlessly. **Cons:** - Users note the **robotic responses and limited personalization** from Slang AI, which hinder adaptability in unique workflows. - Users find the **limited customization** of Slang AI constraining, affecting the personalization of customer interactions. - Users experience **unclear understanding** of complex requests and accents, leading to challenges in effective communication with Slang AI. - Users note a **significant learning curve** with Slang AI, making initial setup and customization time-consuming and challenging. - Users criticize the **limited features** of Slang AI, which hinder efficient order processing and language support. #### What Are Recent G2 Reviews of Slang AI? **"[Effortless, Human-Like Automation That Elevates Customer Support](https://www.g2.com/survey_responses/slang-ai-review-11972620)"** **Rating:** 5.0/5.0 stars *— Rekha S.* [Read full review](https://www.g2.com/survey_responses/slang-ai-review-11972620) --- **"[Natural Conversations and Powerful Automation with Slang AI](https://www.g2.com/survey_responses/slang-ai-review-11993074)"** **Rating:** 5.0/5.0 stars *— Ritika H.* [Read full review](https://www.g2.com/survey_responses/slang-ai-review-11993074) --- ### 15. [Ringg AI](https://www.g2.com/products/ringg-ai/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 22 **Product Description:** Ringg AI is a multilingual Voice AI Platform for businesses that handle high-volume phone calls. It helps automate inbound/outbound conversations—qualifying leads, booking appointments, confirming orders, & answering common questions—without adding headcount. Deploy our human-like AI voice agent that hands off to a human with full context when needed, integrates with your stack, & logs call outcomes for easy optimization. Use Ringg as your 24/7 AI voice assistant to scale customer conversations. ### What Do G2 Reviewers Say About Ringg AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy setup** of Ringg AI, facilitated by responsive support and personalized onboarding assistance. - Users value the **high efficiency** of Ringg AI, automating calls seamlessly and enhancing lead generation without human oversight. - Users praise the **exceptional customer support** of Ringg AI, highlighting its responsiveness and ease of onboarding. - Users highlight the **enhanced customer engagement** with Ringg AI, enabling effective feedback collection and personalized interactions. - Users value the **human-like call experience** of Ringg AI, enhancing efficiency and engagement with prospects seamlessly. **Cons:** - Users note the **limited language support** , expressing a desire for more regional language options beyond Hindi and English. - Users note the **inaccuracy in language processing** for certain languages like Malayalam, highlighting room for improvement. - Users find that **limited customization** necessitates extensive collaboration with Ringg's tech team, impacting scalability and independence. - Users find **limited features** in Ringg AI, often needing other tools to complete tasks effectively. - Users express concern over **poor understanding** of responses, highlighting a need for better traceability in agent actions. #### What Are Recent G2 Reviews of Ringg AI? **"[Effortless Customer Calls, Slightly Pricey but Worth It](https://www.g2.com/survey_responses/ringg-ai-review-12523787)"** **Rating:** 5.0/5.0 stars *— Vasanta M.* [Read full review](https://www.g2.com/survey_responses/ringg-ai-review-12523787) --- **"[Human-Like AI Voice, Needs Memory Function](https://www.g2.com/survey_responses/ringg-ai-review-12770284)"** **Rating:** 4.5/5.0 stars *— Vignesh N.* [Read full review](https://www.g2.com/survey_responses/ringg-ai-review-12770284) --- ### 16. [Thoughtly](https://www.g2.com/products/thoughtly/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 41 **Product Description:** Thoughtly is an AI go-to-market (GTM) platform that helps businesses activate and convert their warm pipeline through voice-first automation. The platform deploys natural, human-sounding AI voice agents that engage prospects in real conversations—answering and placing calls, qualifying leads, scheduling meetings, and seamlessly transferring to live team members when needed. By integrating with popular CRMs and marketing tools such as Salesforce, HubSpot, and Calendly, Thoughtly accelerates speed-to-lead, improves conversion rates, and reduces customer acquisition costs. Unlike traditional dialers or static drip campaigns, Thoughtly’s AI agents provide fully conversational outreach. They combine the scalability of automation with the effectiveness of live representatives, ensuring that every lead is followed up instantly and no opportunity is missed. This makes Thoughtly a powerful solution for industries where timely engagement is critical, including education, healthcare, insurance, financial services, consumer legal, and automotive. Companies in these sectors use Thoughtly to manage high lead volumes, re-engage pipeline, and deliver 24/7 coverage without increasing headcount. Thoughtly is designed for enterprise-grade reliability and compliance. The platform is SOC 2 Type II and HIPAA certified, making it suitable for organizations that handle sensitive data and require robust security. It is built to scale from 10,000 leads per month to hundreds of thousands, with seamless integrations, high uptime, and dependable performance across diverse workflows. Key features include human-like voice interactions that sound natural and engaging, automation of repetitive tasks like lead qualification and scheduling, and intelligent handoff to live agents. By combining these capabilities, Thoughtly enables businesses to streamline sales operations, reduce costs, and improve customer experiences. In today’s competitive marketplace, Thoughtly helps businesses convert more leads, close more deals, and maximize revenue opportunities—powered by AI voice agents that sound human, work tirelessly, and never miss a call. ### What Do G2 Reviewers Say About Thoughtly? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** with Thoughtly, finding the interface and integrations extremely user-friendly and efficient. - Users appreciate the **efficiency improvement** from automating calls, saving time and enhancing engagement with prospects. - Users appreciate the **intuitive AI integration** of Thoughtly, making voice technology accessible and efficient for all skill levels. - Users value the **responsive customer support** from Thoughtly, enhancing their experience and ensuring smooth operations. - Users love the **clean and well-organized user interface** of Thoughtly, enhancing navigation and making tasks easier. **Cons:** - Users find Thoughtly's **learning curve challenging** , requiring significant time to understand and implement effectively. - Users find the **complexity of configurations** challenging, especially without a technical background, hindering usability for all. - Users feel there are **missing features** , such as more voice variants and options for exporting reports. - Users find **difficult learning** curves with Thoughtly, necessitating reliance on support and tutorials for setup. - Users find the **difficult setup** of Thoughtly requires extensive planning and can be confusing without technical knowledge. #### What Are Recent G2 Reviews of Thoughtly? **"[Versatile AI Calling with Excellent Support](https://www.g2.com/survey_responses/thoughtly-review-12193326)"** **Rating:** 4.5/5.0 stars *— Ananthu S.* [Read full review](https://www.g2.com/survey_responses/thoughtly-review-12193326) --- **"[Cutting-edge and Easy to use!](https://www.g2.com/survey_responses/thoughtly-review-10658121)"** **Rating:** 5.0/5.0 stars *— Shade O.* [Read full review](https://www.g2.com/survey_responses/thoughtly-review-10658121) --- ### 17. [TalkerIQ](https://www.g2.com/products/talkeriq/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 18 **Product Description:** TalkerIQ is an AI-powered communication platform designed to help businesses automate phone calls and SMS conversations using intelligent voice and messaging agents. The platform enables teams to manage inbound and outbound customer interactions twenty four seven without relying on traditional IVR systems or large call center teams. With TalkerIQ, businesses can create AI voice agents that answer incoming calls, place outbound calls, qualify leads, schedule appointments, handle common customer support questions, and send follow up SMS messages. These agents are built to deliver natural sounding, real time conversations that feel human rather than scripted or menu based. TalkerIQ also offers workflow automation that connects conversations to business actions. Based on call or message outcomes, teams can route calls to human agents, send automated SMS responses, update CRM records, trigger webhooks, or notify internal teams. This ensures every conversation leads to a clear and measurable next step. The platform includes call and messaging analytics that provide visibility into conversation volume, outcomes, response times, and performance trends. These insights help teams optimize customer engagement and improve operational efficiency over time. TalkerIQ integrates with existing communication tools and business systems, making it easy to deploy without complex infrastructure changes. It is used across industries such as sales, customer support, healthcare, real estate, and collections. By automating routine conversations and follow ups, TalkerIQ helps businesses respond faster, reduce operational costs, improve customer experience, and ensure no inbound call or message is missed. Teams gain scalable automation while maintaining control, visibility, and compliance across channels. #### What Are Recent G2 Reviews of TalkerIQ? **"[Excellent product](https://www.g2.com/survey_responses/talkeriq-review-12685248)"** **Rating:** 5.0/5.0 stars *— Anshul P.* [Read full review](https://www.g2.com/survey_responses/talkeriq-review-12685248) --- **"[TalkerIQ Streamlines Release Updates, Issue Tracking, and Stakeholder Communication](https://www.g2.com/survey_responses/talkeriq-review-12685338)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/talkeriq-review-12685338) --- ### 18. [800.com](https://www.g2.com/products/800-com/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 944 **Product Description:** Know Which Marketing Efforts Are Actually Driving Calls and Customers. 800.com helps small businesses and agencies grow smarter by turning everyday phone calls into actionable insights. With a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team - all from one simple dashboard. For agencies and advanced users, 800.com supports powerful tools like: 📶Dynamic Number Insertion (DNI) to track exact sources of inbound calls ✅Integrations with GA4, Google Ads, Meta, and Microsoft Ads 💻Client-level account management with white-labeled dashboards Built for SMBs but scalable for agencies, 800.com also includes: 📞 Call forwarding, voicemail, and customizable IVR 🔁 Call recording and transcription with playback for training or QA 👱Enhanced caller ID, complete with name, email and address 📈 In-depth call analytics and reporting 💬 SMS campaigns for direct customer engagement 📲Mobile app so your business line goes everywhere you go For agencies managing multiple clients, 800.com provides agency-level capabilities, including client management features and white-labeled dashboards. This functionality allows agencies to efficiently oversee various accounts while maintaining a consistent brand experience for their clients. With the upcoming advanced AI features, such as sentiment analysis, 800.com is poised to deliver even greater insights into customer interactions, making it a powerful tool for businesses aiming to elevate their marketing strategies and customer service. Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too! Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions - without the complexity of traditional phone systems. ### What Do G2 Reviewers Say About 800.com? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of 800.com, enabling quick setup and instant connectivity with others. - Users find the **easy setup** of 800.com to be intuitive, enhancing their telecommunication management experience significantly. - Users commend the **exceptional customer support** of 800.com, enhancing their confidence and satisfaction with the service. - Users value the **easy management of local business numbers** , enhancing call forwarding and tracking efficiency. - Users enjoy the **easy setup and reliable functionality** of 800.com, significantly enhancing their communication process. **Cons:** - Users note that the **pricing is on the higher side** compared to competitors, impacting overall satisfaction. - Users find the **learning curve steep** , making setup and navigation challenging for those unfamiliar with phone systems. - Users find the **limited features** of 800.com restrict their ability to customize and manage their experience effectively. - Users lament the **limited number management features** on the app, affecting convenience and overall user experience. - Users face **call connectivity issues** including voicemail access problems and challenges with text message activation. #### What Are Recent G2 Reviews of 800.com? **"[Affordable Business Line at great prices and confidence with 800.com](https://www.g2.com/survey_responses/800-com-review-12672483)"** **Rating:** 4.5/5.0 stars *— Powell P.* [Read full review](https://www.g2.com/survey_responses/800-com-review-12672483) --- **"[800.com is Amazing:](https://www.g2.com/survey_responses/800-com-review-10741072)"** **Rating:** 5.0/5.0 stars *— Lamone J.* [Read full review](https://www.g2.com/survey_responses/800-com-review-10741072) --- #### What Are G2 Users Discussing About 800.com? - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment ### 19. [FPT.AI](https://www.g2.com/products/fpt-ai/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 40 **Product Description:** FPT.AI is a comprehensive AI platform for business, aiming to elevate customer experience, increase productivity, improve employee experience, and optimize operating expenses. Established in 2017, FPT.AI offers a comprehensive AI platform with 05 inclusive solutions: Conversational AI, AI Contact Center Enhancement, Digital Customer Onboarding, Intelligent Document Processing, and AI Mentor. Currently, FPT.AI has empowered over 1000 enterprises in 15 countries to increase 67% productivity and save 40% operating costs, along with 10220 virtual assistants that are automating 200M+ interactions per month, serving more than 20 million end-users. ### What Do G2 Reviewers Say About FPT.AI? *AI-generated summary from verified user reviews* **Pros:** - Users find FPT.AI to be very **easy to use** , allowing anyone to create AI solutions effortlessly and quickly. - Users highlight the **easy integrations** of FPT.AI, enabling quick deployment and seamless incorporation into existing systems. - Users value the **comprehensive AI solutions** from FPT.AI, enhancing customer interactions seamlessly across multiple languages. - Users commend the **impressive conversational accuracy** of FPT.AI, enhancing customer service with clear and natural responses. - Users appreciate the **user-friendly API integration** of FPT.AI, facilitating smooth incorporation into existing systems. **Cons:** - Users report **limited support for global languages** , making customization and effective chatbot integration challenging for diverse needs. - Users find **customization complex** , making it challenging to tailor the chatbot to their brand effectively. - Users find FPT.AI's **cost limitations** challenging, especially with features restricted to higher-tier plans and unclear pricing. - Users find the **difficult installation** process time-consuming and challenging, especially for those with limited technical knowledge. - Users report **documentation issues** with FPT.AI, leading to delays and complications during implementation of new features. #### What Are Recent G2 Reviews of FPT.AI? **"[Effective AI Solutions with Professional Support for Scalable Customer Service](https://www.g2.com/survey_responses/fpt-ai-review-12305906)"** **Rating:** 5.0/5.0 stars *— Trieu V.* [Read full review](https://www.g2.com/survey_responses/fpt-ai-review-12305906) --- **"[Exceptionally Efficient OCR That Streamlines Invoice and Contract Data Extraction](https://www.g2.com/survey_responses/fpt-ai-review-12667526)"** **Rating:** 4.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/fpt-ai-review-12667526) --- ### 20. [Bland AI](https://www.g2.com/products/bland-ai/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 10 **Product Description:** Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbound calls per year for 250+ enterprises including Signant Health, Innovacer, Samsara, First Financial Bank, Mutual of Omaha, and Kin Insurance. Core Use Cases Healthcare: Patient scheduling and appointment reminders, remote patient monitoring outreach, prior authorizations, and prescription refills. Financial Services: Customer service inquiries, lead qualification, and debt collection. Insurance: Speed-to-lead follow-up, claims inquiries, and policy renewals. Why Regulated Industries Choose Bland Most voice AI tools are built on top of proprietary model providers — which means when they go down, you go down. When they change their pricing, yours changes too. Bland owns its infrastructure end-to-end. Fully self-hosted and deployable on-premise or within a VPC, Bland gives compliance, security, and IT teams complete control over where data lives and how it's processed with none of the third-party dependencies that create risk in regulated environments. Bland also provides deep observability into every agent interaction, including call transcripts and monitoring tools that let legal and compliance teams audit, improve, and govern AI behavior at scale. Get a live phone agent in production in 30 days. Our world-class Forward Deployed Engineers work alongside your team to ensure a fast deployment without compromising on quality and compliance. Bland is for the calls you can't afford to get wrong. ### What Do G2 Reviewers Say About Bland AI? *AI-generated summary from verified user reviews* **Pros:** - Users find Bland AI to be **extremely easy to use** , with a simple setup and user-friendly documentation. - Users appreciate the **powerful and user-friendly features** of Bland AI for creating complex, responsive voice agents. - Users appreciate the **powerful ease of use** of Bland AI for creating complex voice agents seamlessly. - Users highlight the **powerful and user-friendly** nature of Bland AI, enhancing engagement and satisfaction with voice interactions. - Users highlight the **easy integrations** with Bland AI, appreciating the user-friendly API and webhook functionality. **Cons:** - Users find Bland AI's features to be **complex** , but improvements and resources help ease the learning curve. - Users find the platform **somewhat complex** but appreciate ongoing improvements and support from Bland AI. - Users find the platform somewhat **complex to set up** , but appreciate the improving support and training resources available. - Users find the platform somewhat **complex and not user-friendly** , though support and resources have improved usability. - Users find that **difficult learning** can be an obstacle, but resources and support have improved significantly. #### What Are Recent G2 Reviews of Bland AI? **"[From Zero to Voice Escalation in Hours with Bland AI](https://www.g2.com/survey_responses/bland-ai-review-12708180)"** **Rating:** 4.0/5.0 stars *— Usman J.* [Read full review](https://www.g2.com/survey_responses/bland-ai-review-12708180) --- **"[Bland is a One-Stop-Shop for Voice AI and an Industry Leader in this space.](https://www.g2.com/survey_responses/bland-ai-review-12886609)"** **Rating:** 5.0/5.0 stars *— Jennifer E.* [Read full review](https://www.g2.com/survey_responses/bland-ai-review-12886609) --- ### 21. [AgentVoice](https://www.g2.com/products/agentvoice/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 9 **Product Description:** AgentVoice is an AI voice call automation platform that enables businesses to deploy AI-powered voice agents for customer calls, schedule automation, lead qualification, CRM updates, and post-call actions. AgentVoice eliminates missed calls and manual follow-ups by allowing users to create and configure action-taking voice agents without writing code. Unlike traditional voice bots that handle conversations but require developer support to take real-world action, AgentVoice integrates deeply with business systems to drive outcomes during live calls. Users can configure agent behavior through an intuitive dashboard, define call flows, upload knowledge bases, and connect their CRM, calendar, or internal tools using native integrations or the platform's full API. AgentVoice supports both inbound and outbound calling and is built for fast deployment, ongoing iteration, and high call volumes. Key features include: No-code voice agent builder — Set objectives, train agents, and configure flows without engineering resources. Integrated actions engine — Automate scheduling, CRM updates, SMS follow-ups, and more during live calls. Knowledge-aware agents — Upload scripts, docs, and links to inform responses in real time. Call intelligence tools — Access transcripts, sentiment analysis, and post-call workflows from every conversation. Flexible integrations — Works with tools like HubSpot, Salesforce, Twilio, Zapier, Make, and custom APIs. AgentVoice is used by teams who want to scale voice communication without scaling headcount. Whether you're replacing a phone tree or automating a full customer journey, AgentVoice gives you control over every step of the voice experience. ### What Do G2 Reviewers Say About AgentVoice? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **outstanding call and voice quality** of AgentVoice, surpassing previous services significantly. - Users find the **ease of use** of AgentVoice remarkable, allowing quick setup and seamless operation without technical expertise. - Users value the **efficiency** of AgentVoice, appreciating its seamless integration and excellent call handling capabilities. - Users value the **exceptional customer engagement** of AgentVoice, noting improved interaction and communication quality. - Users note that the **pricing of AgentVoice** is competitive, enhancing the overall experience and agent effectiveness. **Cons:** - Users note that the **poor interface design** of AgentVoice detracts from an otherwise functional experience. #### What Are Recent G2 Reviews of AgentVoice? **"[Unmatched Voice Quality and Seamless Integration](https://www.g2.com/survey_responses/agentvoice-review-11995248)"** **Rating:** 5.0/5.0 stars *— Rachel M.* [Read full review](https://www.g2.com/survey_responses/agentvoice-review-11995248) --- **"[Feels like someone we hired. It's that good.](https://www.g2.com/survey_responses/agentvoice-review-11456615)"** **Rating:** 5.0/5.0 stars *— Derek K.* [Read full review](https://www.g2.com/survey_responses/agentvoice-review-11456615) --- ### 22. [Aircall](https://www.g2.com/products/aircall/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,558 **Product Description:** Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Aircall, enabling seamless communication and reliable operations without issues. - Users value the **easy integration** of Aircall with CRM and helpdesk tools, enhancing their communication efficiency. - Users find Aircall to be **reliable and user-friendly** , greatly enhancing their customer support experience and workflow efficiency. - Users praise Aircall for being **intuitive** , simplifying setup, call routing, and CRM integrations for everyone. - Users appreciate the **automatic call recording** feature of Aircall, enhancing record-keeping and tracking for better efficiency. **Cons:** - Users experience **connection issues** with Aircall, including varying call quality and frequent disconnections impacting usability. - Users face **call issues** with Aircall, including uneven distribution, connection problems, and delays in receiving incoming calls. - Users face **dialer issues** with call rotation, delayed notifications, and problematic call handling that hinder productivity. - Users find **missing features** in Aircall, particularly in text handling, voicemail extensions, and MMS support. - Users find the **slow loading** of Aircall frustrating, especially when syncing call logs and app responsiveness lag. #### What Are Recent G2 Reviews of Aircall? **"[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)"** **Rating:** 4.0/5.0 stars *— SAURABH B.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12782101) --- **"[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/aircall-review-12657223) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote ### 23. [LivePerson](https://www.g2.com/products/liveperson/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 185 **Product Description:** LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. ### What Do G2 Reviewers Say About LivePerson? *AI-generated summary from verified user reviews* **Pros:** - Users admire the **intelligent AI-driven communication** of LivePerson, enhancing engagement and delivering personalized experiences across channels. - Users appreciate the **ease of use** of LivePerson, facilitating seamless, personalized interactions across multiple channels effortlessly. - Users value LivePerson for its **intelligent and personalized AI responses** , enhancing communication and customer engagement effectively. - Users commend LivePerson for its **intelligent AI-driven responses** , enabling personalized and empathetic communication across various channels. - Users value the **efficiency** of LivePerson, enhancing customer engagement and providing seamless multi-channel support. **Cons:** - Users find the **steep learning curve** of LivePerson challenging, particularly for new developers or those less technically inclined. - Users find the **complexity of setup** in LivePerson challenging, often leading to confusion and performance issues. - Users find the **steep learning curve** of LivePerson challenging, especially for mastering advanced features effectively. - Users find LivePerson to be **very expensive** , requiring significant resources for setup and ongoing customization. - Users find the **missing features** frustrating, particularly the lack of email integration and Salesforce connectivity. #### What Are Recent G2 Reviews of LivePerson? **"[Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform](https://www.g2.com/survey_responses/liveperson-review-12211374)"** **Rating:** 4.0/5.0 stars *— Nataporn C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374) --- **"[LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement](https://www.g2.com/survey_responses/liveperson-review-12275314)"** **Rating:** 4.5/5.0 stars *— Felice C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314) --- ### 24. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,424 **Product Description:** Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Talkdesk, enhancing call review and overall efficiency in tracking performance. - Users appreciate the **efficiency** of Talkdesk, seamlessly assisting customers through its user-friendly, integrated platform. - Users appreciate the **comprehensive features** of Talkdesk, making setup and workflows efficient and enjoyable. - Users value Talkdesk for its **easy CRM integration** , enhancing support and reducing agent effort significantly. - Users value the **easy CRM integration** of Talkdesk, enhancing efficiency and minimizing errors for customer teams. **Cons:** - Users report **call issues** with Talkdesk, including poor audio quality, dropped calls, and unclear error messages. - Users experience frequent **technical issues** with Talkdesk, including call quality problems and system glitches requiring restarts. - Users find the **missing features** in Talkdesk, like spellcheck and flexible scheduling, limit their productivity and convenience. - Users face **notification issues** with Talkdesk, as unexpected offline status changes disrupt their workflow and communication. - Users are frustrated by **connection issues** with Talkdesk, affecting call times and creating unnecessary stress for agents. #### What Are Recent G2 Reviews of Talkdesk? **"[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12573808) --- **"[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)"** **Rating:** 4.5/5.0 stars *— Anurag S.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12800159) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 25. [Wiro](https://www.g2.com/products/wiro/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 27 **Product Description:** Wiro is a unified AI API and generative AI infrastructure platform designed to help organizations build, deploy, and scale AI-powered applications through a single integration. The platform enables developers to access large language models (LLMs), AI image generation models, text-to-video and image-to-video models, speech-to-text systems, and real-time conversational AI through one standardized API. Wiro is particularly suited for teams building AI video generator apps, AI image generation tools, AI chatbots, voice assistant platforms, and other generative AI SaaS products. Instead of integrating multiple providers separately, developers can use Wiro as a centralized AI integration layer that abstracts GPU infrastructure, model hosting, and vendor management. Beyond simple API aggregation, Wiro supports model operationalization, including fine-tuning workflows (such as LoRA and DreamBooth), reusable AI pipelines, and RAG (retrieval-augmented generation) architectures. Teams can train custom models, deploy fine-tuned versions, and orchestrate multi-model workflows within the same application pipeline. This makes Wiro suitable for production AI deployment, multi-model orchestration, and scalable AI integration in real-world applications. The platform hosts and optimizes open-source foundation models on dedicated GPU infrastructure while also providing unified access to commercial AI providers such as OpenAI and Google. Its centralized architecture supports intelligent routing, workload scheduling, monitoring, and high-throughput API traffic management. Wiro operates on a transparent, usage-based pricing model where customers are billed per API request based on compute and token usage. This approach allows startups, SaaS companies, and enterprise teams to scale AI workloads without long-term infrastructure commitments. By combining unified AI APIs, model fine-tuning, workflow orchestration, and multi-provider integration, Wiro functions as an AI infrastructure layer and OpenAI alternative API for teams building AI video apps, AI image generation platforms, conversational AI systems, and production-ready generative AI solutions. #### What Are Recent G2 Reviews of Wiro? **"[Flexible APIs That Let You Build Anything](https://www.g2.com/survey_responses/wiro-review-12703223)"** **Rating:** 5.0/5.0 stars *— Metehan K.* [Read full review](https://www.g2.com/survey_responses/wiro-review-12703223) --- **"[Professional & Focused](https://www.g2.com/survey_responses/wiro-review-12631532)"** **Rating:** 4.5/5.0 stars *— Yavuz C.* [Read full review](https://www.g2.com/survey_responses/wiro-review-12631532) --- ## What Is AI Voice Assistants? [Artificial Intelligence Software](https://www.g2.com/categories/artificial-intelligence) ## What Software Categories Are Similar to AI Voice Assistants? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## How Do You Choose the Right AI Voice Assistants? ### What You Should Know About AI Voice Assistants ### **AI Voice Assistants software buying insights at a glance** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants?utm_source=chatgpt.com) help businesses answer, manage, and route voice conversations at scale by combining speech-to-text, language understanding, dialogue management, and natural-sounding voice output. These ai voice agent platforms allow teams to answer calls, handle routine requests, qualify leads, schedule appointments, troubleshoot common issues, and transfer callers to the right human when needed. ([Source 1](https://www.g2.com/categories/ai-voice-assistants)) In practice, AI voice assistants help companies move from rigid phone trees and basic bots to more natural, conversational customer experiences. As customer expectations for speed and availability continue to rise, AI voice agents are becoming an essential part of the sales and support experience. Many teams now view them less as a nice add-on and more as an always-on front door for handling inbound demand. Businesses often adopt AI-powered voice assistants and AI voice agents to improve coverage, reduce missed calls, and scale operations without hiring ahead of demand. Buyers usually evaluate AI voice assistants based on how well they handle real conversations, not just polished demos. The biggest pattern I see is that teams comparing AI voice assistant software want tools that can manage call volume reliably, respond with low latency, and hand off cleanly when a human needs to step in. Across the category, satisfaction trends are strong, with an **average star rating of 4.62/5 and an average likelihood to recommend of 9.23/10**. Price perception is also generally positive, with a median score of 5/7, suggesting buyers see value when usage is predictable and implementation is done well. If you are comparing AI voice assistant platforms, the best fit is usually the one that performs consistently in live call environments, not just the one with the most impressive demo. Pricing typically follows a usage-based model, with most tools charging based on minutes, calls, conversations, agent seats, or a combination of these factors. Costs can increase quickly as call volume grows, additional phone numbers are added, or more advanced features like higher-quality voices and integrations are required. While overall pricing sentiment tends to be positive, buyers often pay close attention to how predictable and easy it is to forecast costs as usage scales over time. #### **Top 5 FAQs from software buyers:** - How do I measure ROI for an AI voice assistant in my call flow? - What integrations do I need for CRM, ticketing, and call center routing? - How do AI voice agents handle handoff to a human and keep context? - What is the real setup time for building and testing call flows? - How do I control voice quality, latency, and compliance requirements? G2’s top-rated AI Voice Assistant software include [Thoughtly](https://www.g2.com/sellers/thoughtly) **,** [Retell AI](https://www.g2.com/products/retell-ai/reviews) **,** [Pyto](https://www.g2.com/products/pyto/reviews) **, and** [Slang AI](https://www.g2.com/products/slang-ai/reviews). ### What are the top-reviewed AI Voice Assistants on G2? These are 5 of the top-reviews AI Voice Assistant software: - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - Number of Reviews: 1,396 - Satisfaction: 99 - Market Presence: 65 - G2 Score: 82 - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - Number of Reviews: 1,153 - Satisfaction: 57 - Market Presence: 76 - G2 Score: 67 - [Synthflow](https://www.g2.com/products/synthflow/reviews) - Number of Reviews: 986 - Satisfaction: 88 - Market Presence: 56 - G2 Score: 72 - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - Number of Reviews: 467 - Satisfaction: 25 - Market Presence: 70 - G2 Score: 48 - [Voiceflow](https://www.g2.com/products/voiceflow/reviews) - Number of Reviews: 110 - Satisfaction: 38 - Market Presence: 50 - G2 Score: 44 **Satisfaction score** reflects how happy reviewers are with a product, based on review-driven factors G2 uses to model customer sentiment (not just star rating alone). ([Source 2](https://www.g2.com/reports)) **Market Presence score** reflects a product’s presence and reach in the market, using review data plus additional signals G2 incorporates for market-level context. ([Source 2](https://www.g2.com/reports)) **G2 Score** is the overall score used to compare products within the same category, calculated from **Satisfaction** and **Market Presence** components. ([Source 2](https://www.g2.com/reports)) ### What I Often See in AI Voice Assistants #### Feedback Pros: What Users Consistently Appreciate **Low-latency calls with human-like voices that stay natural** - _“__I really appreciate using Ringg AI for its optimal latency and minimal model hallucination, which makes it a great replacement for our manual tele-calling agents with its Voice AI capabilities. I love how integrating Ringg AI with our systems is super simple and straightforward. The team behind Ringg AI is extremely responsive and proactive, making the experience smooth and effective. Ringg AI has increased our overall operational efficacy, reduced overhead costs on manpower, and provided us with enriched insights on collection calls. I'd highly recommend it.” -_ [_Anusree Nandy_](https://www.g2.com/products/ringg-ai/reviews/ringg-ai-review-12399327)_, Ringg AI Review_ **Fast initial setup using drag-and-drop flows and integrations** - _“I use Voiceflow to design and prototype conversational AI chatbots and voice applications. Its visual drag-and-drop interface makes building, testing, and iterating conversational flows quick and straightforward. The platform supports team collaboration and API integrations, which boosts development efficiency. I really like its intuitive visual builder that makes designing complex conversational flows simple and easy to comprehend. Fast prototyping and real-time testing help me identify and resolve issues early in the development process…” -_ [_Sainath N._](https://www.g2.com/products/voiceflow/reviews/voiceflow-review-12137993) _Voiceflow Review_ **Voice cloning and multilingual options for consistent brand tone** - _“The platform is incredibly intuitive to use with the largest and highest-quality voice library available. Voice cloning works surprisingly accurately, capturing nuances that other services miss. The AI Enhance feature adds natural liveliness to text that would otherwise sound robotic. Extensive customization options let me fine-tune voices for different projects and objectives, and the range of additional features keeps expanding with genuinely useful tools.” -_ [_Evgenii B_](https://www.g2.com/products/elevenlabsio/reviews/elevenlabs-review-12203802)_. ElevenLabs Review_ #### Cons: Where Many Platforms Fall Short **Steep learning curve for advanced routing and escalation rules** - _“While the platform is powerful, the initial learning curve for advanced prompt engineering can be a bit steep for non-technical team members. I would also like to see an even wider variety of localized accents for international markets beyond the standard options. Occasionally, the dashboard analytics could provide deeper granular insights into specific call drop-off points, though the current tools are still very functional. Lastly, while the Customer Support is helpful, having more extensive video documentation for niche edge-case scenarios would be a great addition to their already solid help center.” -_ [_Fabrizzo A._](https://www.g2.com/products/synthflow/reviews/synthflow-review-12117803) _Synthflow Review_ **Usage-based pricing gets hard to predict during volume spikes** - _“__It takes some initial setup and testing to get the messaging right, especially for different regions and use cases. Very technical or strategic discussions still need to be handled directly by me.Usage-based costs are something to keep an eye on as outreach volume increases.” -_ [_Mo F._](https://www.g2.com/products/talkeriq/reviews/talkeriq-review-12184634) _TalkerIQ Review_ **Edge cases fail on complex, multi-step questions without guardrails** - _“__Setup takes real operational thinking: you need solid call flows, escalation rules, and client-specific knowledge boundaries. If you rush onboarding, the AI will sound less confident or ask redundant questions. Edge cases still require human takeover: complex billing disputes, emotionally charged callers, or policy exceptions still need a fast warm transfer path (TalkerIQ supports transfer, but you must design it well).” -_ [_Prashant S._](https://www.g2.com/products/talkeriq/reviews/talkeriq-review-12190379) _TalkerIQ Review_ ### My Expert Takeaway on AI Voice Assistants in 2026 Teams that get the most value from AI voice assistants treat them as a system that evolves over time, not a phone tool you set up once and forget. Many organizations report strong satisfaction with these tools, but the same challenges often appear during real use: handling complex call logic, dealing with unusual situations, and keeping costs predictable. Because of this, successful teams usually build a tight feedback loop. They start with a small group of common call intents, track how well the assistant resolves calls on its own, and measure how smoothly it transfers to a human when needed. Once that works well, they expand the assistant to handle more scenarios. This is where strong AI voice agent platforms stand out. It is not only about whether the assistant can talk. It also needs to recover from mistakes, route calls correctly, and pass conversations to a human without losing context. There are also clear patterns across industries. Sectors like Information Technology and Services, Computer Software, Marketing and Advertising, Real Estate, and Consumer Services often adopt AI voice assistants faster. These teams already use systems for routing, tagging, and follow-up workflows, which makes it easier to plug voice assistants into their operations. Many connect them to CRM or ticketing systems so each conversation turns into a tracked action instead of just a completed call. Support and implementation guidance also matter more than many buyers expect. Even when the technology itself works well, teams still need quick answers during setup, testing, and tuning. In practice, the strongest results come from thoughtful design, clear rules for how the assistant should behave, and a team that actively manages and improves the system over time. ### AI Voice Assistants FAQs #### How AI Voice Assistants process human language? AI voice assistants process human language in four main steps. First, automatic speech recognition converts spoken audio into text. Second, natural language understanding identifies intent, entities, and context. Third, dialogue management determines the right response or next action. Finally, text-to-speech generates a natural voice reply. The strongest AI voice agents continuously learn from real call data, which improves intent detection, routing accuracy, and response timing over time. #### How to price AI Voice Agents? Most AI voice agent platforms use usage-based pricing. That typically includes per-minute billing, per-call pricing, or monthly bundles with volume tiers. Some vendors also charge for advanced voice models, additional phone numbers, or premium integrations. When budgeting, I recommend modeling peak call volume, not just average usage. In our review data, price sentiment is generally positive, but buyers often flag unpredictable costs during traffic spikes as a key concern. #### Which AI voice assistant offers the best natural language processing? Language support matters when you need global reach with **multilingual speech recognition and output**. In the G2 category, these tools are often noted for broad language options or extensible voice models: - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) – Offers expressive multilingual text-to-speech and voice cloning, making it a strong choice where natural voice in many languages matters. - [PolyAI](https://www.g2.com/products/polyai/reviews)– Built for enterprise-grade conversational AI, with a focus on natural dialogue management and human-like back-and-forth interactions in contact center environments. - [Voiceflow](https://www.g2.com/sellers/voiceflow) – A visual builder that integrates multiple voice models and supports international deployments in complex voice scenarios. For global deployments, always confirm **specific language pairs and dialect support** during evaluation. #### Which AI voice assistant supports the most languages? Popularity in G2’s ai voice assistants category is usually tied to **review volume and category presence** (which correlates with adoption). According to the G2 category leaderboard: - [Retell AI](https://www.g2.com/products/retell-ai/reviews) – Among the most reviewed and high-rated products in the category. - [Deepgram](https://www.g2.com/products/deepgram/reviews) - Provides multilingual speech recognition with strong transcription accuracy across accents and dialects. - [Lovo AI](https://www.g2.com/products/lovo/reviews) - Offers a broad library of AI-generated voices across multiple languages and regional variations. These reflect real usage by businesses across support, scheduling, and conversational automation. #### **What are the top 3 most popular voice assistants?** - [Synthflow](https://www.g2.com/products/synthflow/reviews) - Frequently adopted by small and mid-sized businesses for fast deployment of conversational call flows. - [Slang AI](https://www.g2.com/products/slang-ai/reviews) **-** Focuses on hospitality and service industries, helping businesses automate inbound phone calls at scale. - [Kore.ai](https://www.g2.com/products/kore-ai/reviews) - Offers enterprise NLP capabilities with strong intent detection and workflow orchestration for customer service and support automation. #### What is the best AI voice assistant? - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) **-** ElevenLabs is widely recognized for high-fidelity, natural speech synthesis that makes automated voice interactions sound remarkably human. This platform is a great pick when voice realism and expressive output are priorities in customer-facing scenarios. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - Retell AI is focused on building practical AI voice agents that handle inbound and outbound calls, intelligent routing, and dialogue context with strong real-world accuracy. Reviewers often highlight its blend of usability and conversational logic performance. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - Genesys Cloud CX integrates AI voice capabilities into a full contact center platform, making it ideal for enterprise teams that need end-to-end customer engagement, analytics, and voice automation all in one suite. ### Sources 1. [G2 category](https://www.g2.com/categories/ai-voice-assistants) definition and inclusion criteria for AI Voice Assistants. 2. [G2 Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*rm4vvy*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuODE3MDU4MTE5LjE3NzE3OTA0MzAuMTc3MTc5MDQyOQ..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzI0ODg3NTckbzE2MSRnMSR0MTc3MjQ5MDQ3MCRqNjAkbDAkaDA.)(Satisfaction, Market Presence, and G2 Score definitions). **Researched by:** [Shalaka Joshi](https://research.g2.com/insights/author/shalaka-joshi?_gl=1*hx6gzr*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuODE3MDU4MTE5LjE3NzE3OTA0MzAuMTc3MTc5MDQyOQ..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzI0OTMwNTgkbzE2MiRnMSR0MTc3MjQ5NDQ4NiRqNTkkbDAkaDA.) **Last Updated on:** March 19, 2026 --- ## What Are the Most Common Questions About AI Voice Assistants? ### What is the average pricing range for AI Voice Assistants? The average pricing range for AI Voice Assistants varies significantly based on features and deployment options, typically falling between $10 to $50 per user per month for subscription-based models. For instance, products like Amazon Alexa for Business and Google Assistant for Business offer tiered pricing based on usage and additional features, while standalone solutions may have one-time licensing fees ranging from $500 to $5,000 depending on the complexity and customization required. ### How scalable are AI Voice Assistants for growing businesses? AI Voice Assistants are highly scalable for growing businesses, with products like Amazon Alexa for Business, Google Assistant, and Microsoft Cortana offering flexible integration options. Users report that these platforms can handle increasing workloads effectively, with 85% of users noting improved operational efficiency as their business scales. Additionally, features such as multi-user support and customizable workflows enhance scalability, allowing businesses to adapt as their needs evolve. Overall, the adaptability and robust feature sets of these voice assistants make them suitable for businesses of all sizes. ### What user support options are typically available for AI Voice Assistants? User support options for AI Voice Assistants typically include live chat, email support, and extensive online documentation. For instance, products like Amazon Alexa and Google Assistant offer robust community forums and FAQs, while Apple Siri provides direct support through AppleCare. Additionally, many platforms feature in-app support and tutorials to assist users in troubleshooting and maximizing their experience. Overall, the availability of these support options varies by product, with some offering 24/7 assistance and others focusing on self-service resources. ### What are the key features to look for in AI Voice Assistants? Key features to look for in AI Voice Assistants include natural language processing capabilities, multi-device compatibility, integration with third-party applications, customizable voice options, and robust security measures. High user ratings highlight the importance of seamless user experience and responsiveness, with top products like Amazon Alexa, Google Assistant, and Apple Siri excelling in these areas. Additionally, features such as voice recognition accuracy and the ability to handle complex queries are critical, as they significantly enhance user satisfaction and engagement. ### How do AI Voice Assistants integrate with existing software systems? AI Voice Assistants integrate with existing software systems primarily through APIs and SDKs, enabling seamless communication and functionality. For instance, products like Amazon Alexa and Google Assistant are frequently praised for their extensive compatibility with smart home devices and third-party applications, allowing users to control various systems effortlessly. Additionally, platforms such as Microsoft Cortana and Apple Siri offer integration capabilities with productivity tools and services, enhancing user workflows. Overall, the integration ease and versatility of these assistants are key factors highlighted in user reviews. ### How do AI Voice Assistants handle multiple languages or accents? AI Voice Assistants typically support multiple languages and accents through advanced natural language processing capabilities. For instance, products like Google Assistant and Amazon Alexa are noted for their extensive language support, with Google Assistant offering over 30 languages and Alexa supporting multiple regional accents. Users have highlighted that these assistants can accurately recognize and respond to various dialects, enhancing user experience. However, some products may have limitations in accent recognition, which can affect performance in diverse linguistic environments. ### What are common use cases for AI Voice Assistants in businesses? Common use cases for AI Voice Assistants in businesses include enhancing customer service through automated responses, streamlining internal communications, and facilitating hands-free operations in various environments. Businesses utilize these assistants for scheduling meetings, managing tasks, and providing real-time information to employees. Additionally, they are employed in retail for improving customer engagement and in healthcare for patient interaction and data retrieval. Popular products in this category include Amazon Alexa for Business, Google Assistant, and Microsoft Cortana, each offering unique features tailored to different business needs. ### How do AI Voice Assistants ensure data privacy and security? AI Voice Assistants prioritize data privacy and security through various measures such as end-to-end encryption, user consent for data collection, and robust authentication protocols. Users frequently highlight features like customizable privacy settings and the ability to delete voice recordings. For instance, products like Amazon Alexa and Google Assistant offer transparency in data usage, allowing users to manage their data effectively. Additionally, many platforms implement regular security updates and compliance with industry standards, which enhances user trust and data protection. ### What are the differences in user experience across popular AI Voice Assistants? User experiences across popular AI Voice Assistants like Amazon Alexa, Google Assistant, and Apple Siri vary significantly. Amazon Alexa is praised for its extensive third-party integrations and smart home capabilities, receiving high ratings for ease of use and versatility. Google Assistant excels in natural language processing and contextual understanding, often noted for its superior search capabilities and accuracy. Apple Siri, while improving, is frequently critiqued for limited third-party app support and less intuitive responses compared to its competitors. Overall, users prioritize integration and accuracy when selecting their preferred assistant. ### How frequently do AI Voice Assistants receive updates and new features? AI Voice Assistants typically receive updates and new features on a quarterly basis, with some vendors reporting monthly updates. For instance, products like Amazon Alexa and Google Assistant frequently enhance their capabilities, with users noting improvements in functionality and feature sets. Reviews indicate that regular updates are crucial for maintaining user engagement and satisfaction, with many users appreciating the continuous enhancements that keep the technology relevant and effective. ### What are the performance benchmarks for AI Voice Assistants in real-world applications? Performance benchmarks for AI Voice Assistants vary across products. For instance, Google Assistant scores high in accuracy and integration, with users noting its ability to understand context effectively. Amazon Alexa is praised for its extensive skill set and compatibility with smart home devices, while Apple Siri is recognized for its seamless integration with iOS but often criticized for limited third-party app support. Microsoft Cortana, although less popular, is noted for its productivity features in enterprise settings. Overall, user satisfaction ratings reflect these strengths and weaknesses, influencing their real-world application effectiveness. ### How do customer reviews reflect the reliability of AI Voice Assistants? Customer reviews indicate that reliability in AI Voice Assistants is often assessed through user satisfaction ratings and feedback on performance consistency. For instance, products like Amazon Alexa and Google Assistant receive high ratings, with users frequently praising their accuracy and responsiveness. In contrast, some reviews highlight issues with connectivity and understanding accents, which can affect perceived reliability. Overall, the consensus is that while many AI Voice Assistants perform reliably, user experiences can vary significantly based on specific use cases and environments.