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Capacity

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4.4 out of 5 stars
293 reviews
  • 2 profiles
  • 15 categories
Average star rating
4.4
Serving customers since
2017
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Creovai

200 reviews

An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.

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Capacity

93 reviews

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

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203
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18
3
2

Capacity Reviews

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Profile Name
Star Rating
203
67
18
3
2
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
04/15/2026
Validated Reviewer
Verified Current User
Review source: Organic

Easy Queue Tracking in Capacity with Helpful Live Updates

|Capacity
I like how easy it is to keep track of what I am working on in Capacity. The queue is very easy to monitor compared to other queues we have worked with. The live updates without having to refresh also draw my attention.
Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
02/23/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Tethr is a wonderful business intelligence tool.

|Creovai
One of the new things I really like about Creovai is how much more intuitive the overall experience feels. The navigation seems clearer, and it’s easier to find what I need without having to think too much about where things are. I also appreciate the improved performance.
Gregoris S.
GS
Gregoris S.
02/23/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy to use

|Creovai
Features are user friendly, and allow to learn how to use the tool quickly

About

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HQ Location:
University City, Missouri

Social

@GoCapacity

What is Capacity?

Founded in 2017, Capacity is an all-in-one, AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails and phone calls—so your team can do their best work. More than 20,000 companies across industries use Capacity for external customer support and internal employee enablement. Today, Capacity offers support over web, SMS, email, voice, social, Slack, MS Teams, help desks and more.

Details

Year Founded
2017