Capacity
299 reviews
- 2 profiles
- 15 categories
Average star rating
4.4
Serving customers since
2017
All Products & Services
Creovai
An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance.
Capacity
Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.
Capacity Reviews
AL
Alex L.
--Tethr has made call reviews so much easier.
CreovAI's AI Insights incl. its call summaries and chapters are a great feature allowing me to always ensure I'm reviewing the interaction and part thereof that I intend to rather than sifting through numerous interactions before locating the one I need.
CL
Crystal L.
Effortless Texting with Superb Support
I use Capacity for texting my customers, which helps with appointment confirmations. I like the ability to chat with an agent in real time, as it allows my customers to contact me via text instead of calling. The ease of texting and using the Textel platform is really handy. Their support is the best and made the initial setup very easy for us.
AE
Adam E.
Intuitive Social Learning with Stellar Support
I love how intuitive and easy to learn Capacity is. The support team is very fast and friendly, making the experience even better. I also appreciate how very easy the initial setup was, and it's the first tool my team tried, and we loved it.
About
What is Capacity?
Founded in 2017, Capacity is an all-in-one, AI-powered support automation platform that uses practical and generative AI to deflect tickets, emails and phone calls—so your team can do their best work. More than 20,000 companies across industries use Capacity for external customer support and internal employee enablement. Today, Capacity offers support over web, SMS, email, voice, social, Slack, MS Teams, help desks and more.
Details
Year Founded
2017
Website
www.capacity.com